Hawthorn Extended Stay by Wyndham DFW Airport North

Hotel was in the midst of a renovation. I assume the rooms will be great after the renovation. The room I had was old, dirty, musty smelling and very unpleasant. I slept one night and got the hell out of there.

The place was under construction. Hard to find front desk, they were sitting in a closet. Trip hazards were everywhere & exercising equipment was blocking half the hallways with construction garbage blocking the other side. Incredibly dusty because of all this. Nobody was working most of the time & with the noise, it was hard to sleep.

Poor experience. Would not recommend. Service is terrible as I message the hotel 4 times regarding airport shuttle service and no response. I called multiple times over multiple days and it either kept ringing for 10 minutes and no answer or once they hung up on me. I finally got through the day I arrived at DFW after multiple calls. When I checked in, the gentleman at the front desk made me feel uncomfortable and did not have any customer service skills. He just gave me a room key without giving me any direction on how to navigate to my room as the place was under construction and debris was everywhere and I couldn’t get around it. I had to go back downstairs to the front desk and ask how another way to get to my room. There was no phone working in my room and had to go back again downstairs to get the WiFi password, which should have been provided at check-in. No mention about the included breakfast posted online but based on the poor hotel condition, I would not eat or drink there. Hotels.com should have informed me about the construction as I would have never stayed there.

Waited an hour for a shuddl

I waited over an hour for the shuttle. I had to pay in Uber. I called twice to request it, but because of the staff with Indian accent, I couldn't understand much of what he was saying. His name is supposedly Anthony, he hung up on me twice. The third time, I spent over 5 minutes calling, and he didn't answer. He was super pedantic and arrogant. The shuttle arrived once, filled the vehicle, and didn't return for all of us who were waiting. When I got to the hotel in Uber the ceiling panels were loose in the hallway. There were cockroaches in the room. There were three pillows, two without covers. My reservation indicated breakfast was included, but there was only coffee, water, and a packet of oatmeal. It was horrible.

There was no shuttle service from the airport. No one answered the phone nor my emails. Even after repeated attempts to make sure via phone calls etc.

I expected a higher quality from Wyndham. We have a timeshare and they are immaculate. However, at this low price point and desperate for an inexpensive roof over my head, it was adequate around $60. Be aware, you must to call the hotel from the airport for a shuttle ride, a seeming long 15 minutes. The front lobby & desk area appeared fine, although, it is closed from 12am-6am, which limits some accommodations as well as transportation availability. I definitely felt less safe without a front desk agent. Shuttles are by appointment only. They must be arranged to go to the airport, especially before 6am. If you miss the shuttle to the airport, call Uber immediately! They will get you there faster. The property was ok in front & and the hallways but, the room was dismal. The old kitchen cabinet styles were cringy. I became very grossed out after seeing strange, thick dark drops splattered on the floor and near the wall behind the toilet. They could have been scraped and cleaned up!

Unexpected flight cancellation and took the inexpensive option and was part of Wyndam, but overall lack cleanliness and the smell of the two rooms we tried (extended stay kitchens) made it difficult for a restful night and did not use the shower as unclean. Breakfast was advertised but nonexistent along with the coffee. Best to spend more for cleanliness and safety. Was an Extended Stay America and now Wyndam Hawthorn. The site says Special Notice Please pardon our appearance as we undergo renovations until further notice. During this time, only a grab and go breakfast is available. I walked all floors looking for vending and does not appear to be any renovation activity.

Waited over an hour for a shuttle that never showed, called the front desk over 30 times and they never answered, continental breakfast was coffee and a bag of little bites blueberry muffins. Elevator didn't work and front desk staff were rude and not helpful at all Would NOT recommend

Upon arrival the Hotel smells of musky odor. The rooms are spacious, but could use some maintenance. Microwave vent, and light fixture did not work. Bathroom vent, and blow dryer also did not work. Room had an Iron (that worked thankfully) but no ironing board. Rooms looked as if they had not been vacuumed in some time. Housekeeping never came to refresh our room. The 3rd floor window has no bars or screen covering so if you have kids it could be quite dangerous. On the upside the hotel is very close to the DFW airport and provides a shuttle. With that said you’re definitely paying for location, and not the quality of the hotel.

i ever seen dirty hotel and room

Bathroom was not clean. She's had dirt on them. You can tell that the floor was not swept

The absolute worst hotel ive ever stayed in. Service was terrible. After waiting 10 min for someone to show up so I could check in, they acted as if i was an inconvenience. Didnt check my ID to make sure i was the one that booked the room. Shoved a card at me and walked away. The room was filthy and unkempt. Folded washcloths in the bathroom had brown crusty streaks. The tub was molded with dirty soap trays. I pulled the covers back on the bed and the sheets were covered with hair, had burn spots and were dirty.

Entire experience was horrible, unclean, dirty carpet, water and mold stains everywhere, terrible smell, linen had stains and embedded hair, roaches, and rude staff

Staying at this hotel was a nightmare, we had two rooms for my spouse, my two sons and myself. The man at the front desk of this hotel was rude (ANTHONY) from the time of arrival at the hotel throughout check in. We asked him about our room that did not include any linen for the pull-out sofa and he stated that because we arrived late that he was all out of linen. I then asked him how could the linen be out if the hotel has all of these rooms that offer these amenities... Just me asking that question made him feel the need to get upset and tell me that if you want pillows for the sofa take the ones off the lobby couch.... To make matter worse he then told me that if we got there we would not be faced with such matters... I eventually walked away to explain to my family what was stated , upon coming back he stated that we had too many people I then told him to look at my stay again as we do not have 6 ppl only 4 in my visit. In less than 24 hours all of our rooms keys no longer worked and had to get them unlocked at the front desk...This was the worst I have every experienced with a hotel stay , the rooms upon entering was very nasty, one of the towels in the bathroom had something smudged on the large towels that was folded up, I again asked for more towels and was told the same thing. Almost an hour after check in he called the room and stated to come and get additional linen for the beds... DONT STAY HERE!!!!!!

My room flooded from the bathtub. I asked for another room, they gave me one but it also had cracks in the tub and did not have a plug stop. I asked for another room and they didn't give it to me. I asked for a refund, so I could go to a different hotel, but I was denied. Anthony at the front desk was rude and ignored me, which is fine, because I don't pick a hotel based on the front desk person. Other issues were the room was clearly not cleaned. The cabinets even had old food in them.

The hotel room smelled awful, the tub was extremely dirty, and the cabinets and drawers were disgusting. Would not recommend this hotel

ROACHES EVERYWHERE, LYING STAFF, NASTY FILTHY

Roaches galore

The hotel was filthy, it had roaches the towels blankets and sheets were dirty and it had bed bugs

Asked the female staff questions. She didn’t answer only gave us one key card for two people.. The floor was soaking wet because their conditioner was leaking.. the elevator farthest away from the desk smelled like cigarettes. The room was clean. The bed was comfy.. got a good parking spot. The AC worked good other than it leaked.

An ok place to sleep for a few hours after my flight was cancelled. Could use a freshening up in the kitchenette and bathroom Comfortable bed.

Ac was leaking big puddle....my boyfriend slipped.

Electricity cut off in my room

Room missing cloths hangers, no blow dryer, no remote for tv, door security latch broken, towl hanger in back of bathroom door not sercure,no extra pillows or blankets!

The hotel wasn't too bad, although the room keys did not work very well. Room was standard, don't think I would ever want to stay for an extended amount of time. Staff was not the friendliest and when I checked out, was not allowed to leave luggage in lobby while I contacted Uber. I doubt I will ever stay at this location again. There is too much competition in DFW area and this location doesn't work hard enough to compete

Solid place, comfy bed

I expected a higher quality from Wyndham. We have a timeshare and they are immaculate. However, at this low price point and desperate for an inexpensive roof over my head, it was adequate around $60. Be aware, you must to call the hotel from the airport for a shuttle ride, a seeming long 15 minutes. The front lobby & desk area appeared fine, although, it is closed from 12am-6am, which limits some accommodations as well as transportation availability. I definitely felt less safe without a front desk agent. Shuttles are by appointment only. They must be arranged to go to the airport, especially before 6am. If you miss the shuttle to the airport, call Uber immediately! They will get you there faster. The property was ok in front & and the hallways but, the room was dismal. The old kitchen cabinet styles were cringy. I became very grossed out after seeing strange, thick dark drops splattered on the floor and near the wall behind the toilet. They could have been scraped and cleaned up!

Attendant not there when I arrived. Keys failed over and over again for every one I saw trying to get in their rooms. Shower and counters in bad shape. Screens torn. Refrigerator turned drinks to ice.

This place looks like it hasn't been updated or very well maintained in 30 years. A dump.

Poor experience. Would not recommend. Service is terrible as I message the hotel 4 times regarding airport shuttle service and no response. I called multiple times over multiple days and it either kept ringing for 10 minutes and no answer or once they hung up on me. I finally got through the day I arrived at DFW after multiple calls. When I checked in, the gentleman at the front desk made me feel uncomfortable and did not have any customer service skills. He just gave me a room key without giving me any direction on how to navigate to my room as the place was under construction and debris was everywhere and I couldn’t get around it. I had to go back downstairs to the front desk and ask how another way to get to my room. There was no phone working in my room and had to go back again downstairs to get the WiFi password, which should have been provided at check-in. No mention about the included breakfast posted online but based on the poor hotel condition, I would not eat or drink there. Hotels.com should have informed me about the construction as I would have never stayed there.

The absolute worst hotel ive ever stayed in. Service was terrible. After waiting 10 min for someone to show up so I could check in, they acted as if i was an inconvenience. Didnt check my ID to make sure i was the one that booked the room. Shoved a card at me and walked away. The room was filthy and unkempt. Folded washcloths in the bathroom had brown crusty streaks. The tub was molded with dirty soap trays. I pulled the covers back on the bed and the sheets were covered with hair, had burn spots and were dirty.

Staying at this hotel was a nightmare, we had two rooms for my spouse, my two sons and myself. The man at the front desk of this hotel was rude (ANTHONY) from the time of arrival at the hotel throughout check in. We asked him about our room that did not include any linen for the pull-out sofa and he stated that because we arrived late that he was all out of linen. I then asked him how could the linen be out if the hotel has all of these rooms that offer these amenities... Just me asking that question made him feel the need to get upset and tell me that if you want pillows for the sofa take the ones off the lobby couch.... To make matter worse he then told me that if we got there we would not be faced with such matters... I eventually walked away to explain to my family what was stated , upon coming back he stated that we had too many people I then told him to look at my stay again as we do not have 6 ppl only 4 in my visit. In less than 24 hours all of our rooms keys no longer worked and had to get them unlocked at the front desk...This was the worst I have every experienced with a hotel stay , the rooms upon entering was very nasty, one of the towels in the bathroom had something smudged on the large towels that was folded up, I again asked for more towels and was told the same thing. Almost an hour after check in he called the room and stated to come and get additional linen for the beds... DONT STAY HERE!!!!!!

Stayed here for one night after my flight was cancelled. Wish I had slept at the airport. Desk clerk at check in was such a jerk. One of the rudest men I have ever encountered. Bathroom was stained, dirty and gross. Couldn't force myself to use the shower. Felt unsafe all night and couldn't sleep. No stars.

I checked in with my dog in tow after booking through this website I say was however I wanted to stay a couple more days so I went to the front desk to ask the lady how much for two more days. Instead of just quoted me the two days. She started to say well you didn't pay your deposit that's $100. You did it mention that you had a dog. That's another $75. I told her I had my ID and debit card out when I checked in with my dog it's leash in my hand with the dog attached to it right behind me. It's not my fault if your co-workers don't do their job properly. So how much for the room she's like well pay me the $175 first and then I'll tell you the second two nights price. Ridiculous customer service.

My room flooded from the bathtub. I asked for another room, they gave me one but it also had cracks in the tub and did not have a plug stop. I asked for another room and they didn't give it to me. I asked for a refund, so I could go to a different hotel, but I was denied. Anthony at the front desk was rude and ignored me, which is fine, because I don't pick a hotel based on the front desk person. Other issues were the room was clearly not cleaned. The cabinets even had old food in them.

I waited over an hour for the shuttle. I had to pay in Uber. I called twice to request it, but because of the staff with Indian accent, I couldn't understand much of what he was saying. His name is supposedly Anthony, he hung up on me twice. The third time, I spent over 5 minutes calling, and he didn't answer. He was super pedantic and arrogant. The shuttle arrived once, filled the vehicle, and didn't return for all of us who were waiting. When I got to the hotel in Uber the ceiling panels were loose in the hallway. There were cockroaches in the room. There were three pillows, two without covers. My reservation indicated breakfast was included, but there was only coffee, water, and a packet of oatmeal. It was horrible.

Arrived late due to flight being delayed. Was told my reservation had been canceled and refused to allow me to check in leaving me stranded at 2AM. Was charged for the room anyway and are now refusing to refund my money. Hospitality?

When I got there, they said I didn't have a reservation. I showed them my booking on hotels.com. They said they couldn't find it. Hotels.com called them to confirm, and they still wouldn't give a room even though they had one because they told me I could pay for one. I also got asked about shuttle service and was hung up on.

Great place to stay for a few nights or a few weeks if you need a long stay near DFW. The staff is very helpful and go out of their way to make your stay as smooth as possible; I recommend this place highly.

Nothing at all to eat around this hotel. We ubered here,but nothing close to walk to.

Smelt of cigarette smoke I phoned from LA advising approx pick up time for free shuttle on arrival advised more than 45 minute dely and reception prompet me to take uber only 8 min drive. I think they dident want to send the bus at 10 pm Staff gave us the impression they couldent care . Morning receptionist couldent even say hello. Free breakfast was a marketing ploy Good location close to airport. Good bistro across road at Clarion hotel

It was convenient

I will recommend this property for anyone on a budget that needs a kitchen.

Upon arrival the Hotel smells of musky odor. The rooms are spacious, but could use some maintenance. Microwave vent, and light fixture did not work. Bathroom vent, and blow dryer also did not work. Room had an Iron (that worked thankfully) but no ironing board. Rooms looked as if they had not been vacuumed in some time. Housekeeping never came to refresh our room. The 3rd floor window has no bars or screen covering so if you have kids it could be quite dangerous. On the upside the hotel is very close to the DFW airport and provides a shuttle. With that said you’re definitely paying for location, and not the quality of the hotel.

Room was very clean and comfortable. However dont believe "breakfast included" unless you have no morning appetite. A cup of hot chocolate from a pouch and a muffin the size of a walnut doesn't equal breakfast.

Clean and convenient- so close to dfw airport. The staff was cheerful and helpful. Love it.

Great place to stay for a few nights or a few weeks if you need a long stay near DFW. The staff is very helpful and go out of their way to make your stay as smooth as possible; I recommend this place highly.

all ads and info said Breakfast included- NO breakfast only luke warm coffee

It’s OK for the price didn’t expect much. He did say there was a breakfast included coffee is not considered breakfast. Hotel is near renovations and need to do lots of renovations to be better for the hotel smell like cigarette smoke even though it’s no smoking.

First of all I called the hotel to get the shuttle when I arrived DFW airport I was tired, he answered the phone and hung up that’s why I got taxi, the breakfast is breakfast is big lie, there was no breakfast except coffee.

I waited over an hour for the shuttle. I had to pay in Uber. I called twice to request it, but because of the staff with Indian accent, I couldn't understand much of what he was saying. His name is supposedly Anthony, he hung up on me twice. The third time, I spent over 5 minutes calling, and he didn't answer. He was super pedantic and arrogant. The shuttle arrived once, filled the vehicle, and didn't return for all of us who were waiting. When I got to the hotel in Uber the ceiling panels were loose in the hallway. There were cockroaches in the room. There were three pillows, two without covers. My reservation indicated breakfast was included, but there was only coffee, water, and a packet of oatmeal. It was horrible.

Bed was comfy and hotel was decent. No complimentary breakfast was provided as advertised (just muffins and tea was provided). Also no room service was provided for 3 days even after asking front desk, they mentioned they provide room service once every week. Had to ask for fresh towels and toiletries.

This place seemed really old. The "breakfast included” was coffee and instant oatmeal. No extra pillows. I will not be staying there again.

The “free breakfast” advertised is dry oatmeal packets with no hot water available, no spoons, and no bowls. A single packet of muffins was also available; not one packet per person, just one singular packet in total. Was checked in and given my key card to find my room was still dirty and uncleaned. Had to wait in the “lobby” while they tidied it up, which consisted of two chairs in front of the waiting desk. Granted it was a cheap stay, but you’re better off paying slightly more for better accommodations elsewhere.

Unexpected flight cancellation and took the inexpensive option and was part of Wyndam, but overall lack cleanliness and the smell of the two rooms we tried (extended stay kitchens) made it difficult for a restful night and did not use the shower as unclean. Breakfast was advertised but nonexistent along with the coffee. Best to spend more for cleanliness and safety. Was an Extended Stay America and now Wyndam Hawthorn. The site says Special Notice Please pardon our appearance as we undergo renovations until further notice. During this time, only a grab and go breakfast is available. I walked all floors looking for vending and does not appear to be any renovation activity.

There was trash outside of doors and was there for over 12 hours. Breakfast is grab and go which I was told by the front desk that it was muffins. They said it was served from 6-9. When we got down there at 815 there was nothing there or even a spot for it. They said they were out but when I questioned they suddenly had some behind the counter.

Staff does not engage with customers. Breakfast is minimal at best.