Name: Holiday Inn Express Hotel & Suites Dallas Lewisville by IHG
Address: 780 East Vista Ridge Mall Drive, Lewisville, Texas, United States of America, Lewisville, Texas, US
Price range: US$92–US$175 per night
Rating: 8.93

What guests think

Across recent reviews of Holiday Inn Express Hotel & Suites Dallas Lewisville by IHG, travellers frequently praise friendly service, clean and spacious rooms, and a convenient location near restaurants, shopping, and highways, with many also enjoying the complimentary breakfast.

Recurring drawbacks include elevator outages or slow service, occasional noise from floors above, and intermittent room issues such as musty odors or bathroom drainage problems. A few guests reported accessibility room mismatches, non-smart TVs, or minor facility outages like an ice machine. Overall, it suits travelers seeking convenient basics at a fair price, with some variability in upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool areas are frequently described as clean and enjoyable. However, the elevator is often down or slow, and an occasional amenity (like a floor ice machine) may be out of order.

Related guest reviews

10

Deanira

16 Jun 2025

·

Stayed 1 night

Excellent service and extremely clean and pool is awesome!!!

10

Shelly

4 Apr 2023

·

Stayed 2 nights

Great property with friendly staff. Nice size room, very comfortable bedding and good bathroom layout (vanity outside the toilet/shower area). Parking lot was well lit, typical/plentiful breakfast in the morning. The only minor inconvenience was that hotel has 1 elevator (4 floors), so that was a little slow, but not a problem during our visit. There are signs about quiet hours posted by the elevators, so perhaps they get school groups or teams that travel here a lot, but again, not a problem during our stay. Family has stayed here before and recommended, and I will stay again when in the area.

6

Andrew

17 Jul 2025

·

Stayed 1 night

The couple days we were there the elevators were out of service!

8

Marc

28 Jun 2025

·

Stayed 1 night

Elevator broken.

6

Hollianna

30 Nov 2025

·

Stayed 4 nights

Your website is very misleading, it appeared you had an indoor pool, only upon further clicking did I realize it was an outdoor pool. The ice machine on the third floor wasn't working. The breakfast was good. There were other loud guests. Quiet time was supposed to be between 10:00pm and 6:00am- there were loud people above us all night. there wasn't a smart TV- this is 2025 come on.

10

Emily

29 Jun 2025

·

Stayed 2 nights

The hotel stay was excellent! Clean, and the staff was super friendly! Tina Marie who served the breakfast was amazing! She always welcomed my family and 3 small kids with warm hello's, talked to them, gave them crayons and pictures to color, and each day she had a small toy for them! She was the best! The pool was super clean and fun, the front desk was outstanding, and on another occasion, one of the front desk staff brought my kids pop-its. Such a one-off excellent, experience! They had warm cookies every day, and a abundance of breakfast, including unlimited amounts of bacon, which my kids loved. We'll definitely be back!

8

robert

27 Jul 2024

·

Stayed 2 nights

Great find! Good Service, friendly staff, Good clean room and good rate. Elevator was not working properly was the only glitch. Breakfast was wonderful.

8

Ricardo

13 Nov 2024

·

Stayed 2 nights

The elevator needs an upgrade. It looks worn out and that is one of the main areas that gets used daily.

8

Anna

1 Jul 2025

·

Stayed 4 nights

It was a great experience and staff was very helpful. The elevator was down the entire time but they had someone there to help carry luggage. And he was great. No issues or anything. A good, safe place to stay near Dallas.

10

Brian

22 Jul 2025

·

Stayed 3 nights

Great and kind staff. Clean rooms, clean pool and wonderful service.

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Cleanliness

Many reviews praise very clean rooms and common areas. Several others report musty or stale odors and occasional issues such as dirty tubs, pests, or worn towels.

Related guest reviews

2

ShaTanda

6 Jul 2025

·

Stayed 3 nights

The tub was filthy. The shower would not drain properly and water was up to my shin. They moved my room and the issue was there also. When I asked the night shift they told me the manager/maintenance would be in to address it. The next morning when I inquired about service they said because of the holiday no one could assist me. I checked out and am currently still waiting on a refund for the unused nights.

10

Melissa

5 Oct 2025

·

Stayed 1 night

Everything was extremely clean. Property was in a safe location in close proximity to shopping and food. Beds were comfortable. Breakfast. Options were great room was a nice size.

10

Rene

26 Apr 2025

·

Stayed 2 nights

Clean, spacious, quiet, decent breakfast, workers keep it clean, close to freeways, quick parking, affordable, zero issues.

8

Seth

4 Aug 2025

·

Stayed 4 nights

Hotel was nice and quiet, plenty of dining options nearby, easy access to other parts of DFW area. Hotel staff were great, breakfast was decent, the only negative was the smell in the room. It smelled like a high school locker room. Definitely bring some air freshener and a fan, if possible.

6

Michael

11 Feb 2024

·

Stayed 2 nights

The staff was friendly. The room was spacious, The bathroom was not clean…dirty floor, corners…needed new tub/toilet/shower head…the towels were frayed and needed to be replaced.

10

Mary

3 May 2025

·

Stayed 1 night

Very clean, staff were engaged and interested, hot breakfast was good and plenty of options. Large rooms, crisp linens, and spotless.

4

Abdul

29 Oct 2023

·

Stayed 1 night

The property is infested with cockroaches…killed two in Room 203. The sink back flows and gets filled up with junk.

10

Towanna

12 Feb 2024

·

Stayed 1 night

Clean room and good breakfast. A somewhat murky odor in room. Breakfast was really good.

8

Mickie

30 Jun 2024

·

Stayed 1 night

The room had a very strong perfume type smell. Was very strong and made my Athma flare up.

4

Brianna

12 Sept 2025

·

Stayed 1 night

the hotel was conveniently located and affordable which made the choice an easy one. However, the room we were in was below mediocre and the finishes in the hotel made it feel like a motel 6. our room was a good size but had a weird bulge in the floor from one end of the room to the other like a speed bump. The couches and chair were stained and desperately needed cleaning. It had a moldy smell when the air conditioning kicked on. only positive was the king bed was comfortable.

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Rooms

Rooms are generally spacious with comfortable beds and good layouts. Some guests report noise from above, odd room conditions or maintenance problems (e.g., AC or drainage), and at least one mention of non-smart TVs.

Related guest reviews

6

Crystal

17 Oct 2023

·

Stayed 3 nights

Staff was all very kind. Hotel was very clean. However the room smelt like a dirty vacuum and you could hear the floor above with people walking around, anytime someone dropped something and even when someone would move their suit case. My daughter and i were woken up multiple days.

10

Xavier

22 Aug 2025

·

Stayed 2 nights

Great staff and spacious rooms! The hotel grounds were clean.

10

Samantha

19 Aug 2025

·

Stayed 1 night

Spacious rooms, nice staff, good breakfast

6

Hollianna

30 Nov 2025

·

Stayed 4 nights

Your website is very misleading, it appeared you had an indoor pool, only upon further clicking did I realize it was an outdoor pool. The ice machine on the third floor wasn't working. The breakfast was good. There were other loud guests. Quiet time was supposed to be between 10:00pm and 6:00am- there were loud people above us all night. there wasn't a smart TV- this is 2025 come on.

10

Yongjin

14 Apr 2023

·

Stayed 1 night

I liked the spacious room, high-pressure shower, and quiet environment. The king-size bed was very good, but it might be just me to feel that the mattress could be firmer. I realized that I was accustomed to the ultra firm mattress at my house.

6

Lisa

6 Mar 2024

·

Clean property. A little loud from neighbors walking etc. overall good stay., will be back. Every interaction with staff was great!

4

Brianna

12 Sept 2025

·

Stayed 1 night

the hotel was conveniently located and affordable which made the choice an easy one. However, the room we were in was below mediocre and the finishes in the hotel made it feel like a motel 6. our room was a good size but had a weird bulge in the floor from one end of the room to the other like a speed bump. The couches and chair were stained and desperately needed cleaning. It had a moldy smell when the air conditioning kicked on. only positive was the king bed was comfortable.

10

Roger Cruz

25 Aug 2025

·

Stayed 3 nights

Try to make the AC a little bit less noisy and it should have not stop in between but over all staying was great

10

Elizabeth

10 Aug 2025

·

Stayed 14 nights

I love the bedding, how it is being laid, clean, neat, comfortable

8

Christopher

23 Jun 2023

·

Stayed 1 night

Upon arrival, after midnight, I and at least four other guests from separate parties had to wait for around 15 minutes before the front desk clerk appeared. All of us had made last minute bookings because of delayed/canceled flights out of DFW. When the clerk appeared, she was efficient and friendly but offered no real explanation of where she'd been. Upon checking in to my room, I was told that the only room available for an accessible room. That was fine with me. I finally got into my room around 12:45 am only to find that the air conditioning unit would not turn on at all. I returned to the front desk. The clerk went with me to my room and after changing several switches and unplugging the split ac unit, she was able to get the blower to come on. Eventually, the compressor kicked in for a short while to bring the room down to a tolerable temperature but then kicked off again. Overall the staff was friendly and helpful. The place was clean. The breakfast was good and the morning desk clerk did offer me a complimentary snack to go from their mini-store to try to compensate me for a non-functioning AC.

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Service

Staff are consistently described as friendly, helpful, and accommodating, with shout-outs to front-desk and breakfast teams and flexible check-in/checkout help. A few guests experienced check-in delays or felt others were prioritized.

Related guest reviews

10

Demetress

13 Jul 2025

·

Stayed 1 night

Melissa evening shift was very nice. Allowed me to entertain and feed my 5 grandkids in the lobby. The clerk then next morning was nice. Give me extra time for check out with my grands. Thanks, Mr Wright

6

Jose

22 Jun 2024

·

Stayed 1 night

Room was not ready. We were advised there would be a 10 minute wait. Meanwhile another couple showed up and was accommodated so as not to wait. No explanation given as to why they got priority.

10

Angel

1 Nov 2025

·

Stayed 1 night

Great customer service, Melissa and Jay was extremely helpful and nice

2

Jeffrey

24 Sept 2023

·

Stayed 2 nights

Management was lousy

10

Katherine

25 May 2025

·

Stayed 1 night

Hotel clerk was very friendly and helpful. The hotel was very nice and clean. convenient to highway and shopping. Breakfast was great. we only stayed 1 night but a very nice place. I would highly recommend

10

Jorge Luis

29 May 2025

·

Stayed 1 night

Property Manager let me checked in a 10AM; very good person who understand the importance of a Guest. Thanks

8

Kurt

20 Nov 2025

·

Stayed 1 night

Friendly staff and great breakfast! Had some trouble checking in but the front desk was very helpful.

10

Holly

8 Aug 2025

·

Stayed 3 nights

Staff was incredibly helpful and friendly!

10

Stephanie

6 Mar 2025

·

Stayed 1 night

Sharon at the front desk was so helpful and accommodating. I called the hotel prior to checking in to request an earlier check-in. She didn't hesitate to assist me with my request as I explained to her we had no power at home due to the recent storm in our area. When I arrived, she quickly got us checked in so that we could enjoy our room and I could finally get some work done.

10

Tamra

20 Jul 2025

·

Stayed 2 nights

Stay was great. Want to mention One employee particularly, Melissa, at the front desk who was extremely helpful to us on check in while also managing a credit card problem on another room and multiple other guests waiting to check in. She never lost her composure or showed any frustration in the situation. On Saturday we had a second reservation requiring us to need to check out and check back in. When we arrived downstairs early that morning she had already completed the transaction and had our new keys ready for us!!! She is an outstanding employee. The hotel is clean with big rooms and comfortable beds.

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AI-generated summary based on recent guest reviews

Location

Convenient to highways and the broader DFW area, with many restaurants and shops nearby; several guests also mention a safe, quiet setting.

Related guest reviews

10

Melissa

5 Oct 2025

·

Stayed 1 night

Everything was extremely clean. Property was in a safe location in close proximity to shopping and food. Beds were comfortable. Breakfast. Options were great room was a nice size.

10

Rene

26 Apr 2025

·

Stayed 2 nights

Clean, spacious, quiet, decent breakfast, workers keep it clean, close to freeways, quick parking, affordable, zero issues.

8

Seth

4 Aug 2025

·

Stayed 4 nights

Hotel was nice and quiet, plenty of dining options nearby, easy access to other parts of DFW area. Hotel staff were great, breakfast was decent, the only negative was the smell in the room. It smelled like a high school locker room. Definitely bring some air freshener and a fan, if possible.

10

Lisa

13 Oct 2024

·

Stayed 2 nights

Great hotel! Nice staff. Convenient to stores and restaurants.

8

Katy

16 Jul 2024

·

Stayed 1 night

We keep choosing this one because of the location...its easy to get to and get out of. There are quite a few eating options so close by and the staff is always so friendly!

10

Katherine

25 May 2025

·

Stayed 1 night

Hotel clerk was very friendly and helpful. The hotel was very nice and clean. convenient to highway and shopping. Breakfast was great. we only stayed 1 night but a very nice place. I would highly recommend

10

DIANE

22 Jul 2025

·

Stayed 1 night

Hotel is conveniently located near restaurants and supermarkets, all within walking distance.

10

Shari

20 Jun 2024

·

Stayed 1 night

Good location, quiet and friendly staff

10

Ramon

5 May 2023

·

Stayed 1 night

Easy road access, safe area, friendly staff.

10

Robert

2 Dec 2024

·

Stayed 2 nights

Convenient location

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Dining

Breakfast is widely praised as tasty and plentiful with decent variety, and breakfast staff earn specific compliments. One review noted breakfast ended earlier than expected.

Related guest reviews

10

Samantha

19 Aug 2025

·

Stayed 1 night

Spacious rooms, nice staff, good breakfast

10

Melissa

5 Oct 2025

·

Stayed 1 night

Everything was extremely clean. Property was in a safe location in close proximity to shopping and food. Beds were comfortable. Breakfast. Options were great room was a nice size.

10

Sujin

15 Mar 2024

·

Stayed 1 night

Very clean, breakfast was great, friendly staffs.

10

Dong

31 Aug 2025

·

Stayed 2 nights

The hotel is clean and spacious! Breakfast was free and delicious. The elderly lady at the front desk was so nice and friendly! I would definitely come back to this hotel again.

8

Seth

4 Aug 2025

·

Stayed 4 nights

Hotel was nice and quiet, plenty of dining options nearby, easy access to other parts of DFW area. Hotel staff were great, breakfast was decent, the only negative was the smell in the room. It smelled like a high school locker room. Definitely bring some air freshener and a fan, if possible.

6

Hollianna

30 Nov 2025

·

Stayed 4 nights

Your website is very misleading, it appeared you had an indoor pool, only upon further clicking did I realize it was an outdoor pool. The ice machine on the third floor wasn't working. The breakfast was good. There were other loud guests. Quiet time was supposed to be between 10:00pm and 6:00am- there were loud people above us all night. there wasn't a smart TV- this is 2025 come on.

10

Mary

3 May 2025

·

Stayed 1 night

Very clean, staff were engaged and interested, hot breakfast was good and plenty of options. Large rooms, crisp linens, and spotless.

10

Emily

29 Jun 2025

·

Stayed 2 nights

The hotel stay was excellent! Clean, and the staff was super friendly! Tina Marie who served the breakfast was amazing! She always welcomed my family and 3 small kids with warm hello's, talked to them, gave them crayons and pictures to color, and each day she had a small toy for them! She was the best! The pool was super clean and fun, the front desk was outstanding, and on another occasion, one of the front desk staff brought my kids pop-its. Such a one-off excellent, experience! They had warm cookies every day, and a abundance of breakfast, including unlimited amounts of bacon, which my kids loved. We'll definitely be back!

10

Carlos

15 Jun 2024

·

Stayed 8 nights

Breakfast spfead is great, better than everything else I've hag at these highway hotels. Staff were all super friendly and helpful. Room was a little nusky so dehumidifiers and bigger TV's would be nice

10

Kenneth

21 Nov 2025

·

Stayed 1 night

the only complaint is arrived for breakfast between 9:25 and 9:30; staff had already shut it down.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$110
March	US$113
April	US$114
May	US$104
June	US$114
July	US$113
August	US$101
September	US$110
October	US$115
November	US$111
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $113
20 $105	21 $130	22 $123	23 $111	24 $117	25 $94	26 $106
27 $93	28 $120	29 $124	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $112	3 $100
4 $96	5 $111	6 $114	7 $112	8 $119	9 $160	10 $175
11 $97	12 $136	13 $131	14 $130	15 $122	16 $118	17 $118
18 $97	19 $114	20 $114	21 $109	22 $114	23 $158	24 $123
25 $92	26 $121	27 $130	28 $117	29 $114	30 $97	31 $97

Holiday Inn Express Hotel & Suites Dallas Lewisville by IHG

Prices for Holiday Inn Express Hotel & Suites Dallas Lewisville by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility, Access Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

Standard Room, 1 King Bed

Standard Room

Suite, 1 King Bed, Roll-In Shower (Communications, Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds

Guest reviews of Holiday Inn Express Hotel & Suites Dallas Lewisville by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Dallas Lewisville by IHG

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