Name: Best Western Plus McKinney Inn and Suites
Address: 480 Wilson Creek Boulevard, McKinney, Texas, United States of America, McKinney, Texas, US
Price range: US$82–US$124 per night
Rating: 7.7

What guests think

At Best Western Plus McKinney Inn and Suites, travellers praise the convenient highway access and generally helpful staff, while noting recurring facility issues—especially a frequently out-of-service elevator—and mixed satisfaction with the complimentary breakfast.

Rooms are often spacious and quiet with comfortable beds, but some feel dated, have dim lighting or maintenance problems, and several guests found the beds uncomfortably high or firm. Cleanliness is commonly praised, yet housekeeping can be inconsistent, with reports of unserviced rooms, odors, and occasional pests. Overall, expect a convenient, budget-friendly stay with solid basics but uneven facilities and breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The elevator is repeatedly reported as out of service, sometimes for entire stays. Pool and hot tub availability or temperature is inconsistent, and some guests noted ongoing renovations or dated infrastructure.

Related guest reviews

8

Federico

11 May 2025

·

Stayed 2 nights

Nice room for the price but the elavator wasnt working.

4

Keelin

4 Apr 2025

·

Stayed 1 night

The elevator has been broken twice and I had to downgrade my room the first time so I didn't have to take the stairs with toddler. The second time I chose to take the 3rd story room so I didn't have to downgrade again. Management should fix this

4

Kelly

1 Mar 2024

·

Stayed 3 nights

Hot tub and pool were closed due to a pipe breaking months ago and they claimed they called a plumber for repair but "they were all too busy". Room was ok. Ac unit was very loud and often times sounded like it was going to rattle off the wall. Had a weird bug crawling on the wall near the bed, above the lamp, that we had killed. Shower was hot and has good pressure but tub was very slippery and did not have a mat. Breakfast was terrible across the board. Had to go out for breakfast the rest of our stay.

6

Monilola

14 May 2025

·

Stayed 4 nights

I like the location for easy access to the highway. However, the fact that the elevator was broken and I had to carry big bags up to the second floor without help was annoying. I spent 5 days and no elevator throughout!

6

Olena

16 May 2025

·

Stayed 3 nights

The elevator was out of order and nobody notified that it happened and no rooms on first floor available. We arrived late evening and didn't have time to make changes in our reservation. Very poor customer service.

8

Larry

29 Apr 2025

·

Stayed 5 nights

elevator did not work

6

TerryAnn and Michael

8 Jun 2025

·

Stayed 2 nights

The suite was clean and comfortable. We had a lot space. The bathroom was average. Breakfast was good. I didn't like their mini pillows. The elevator was broken during our stay and we had to use the stairs. The stairs could use some updating , the carpet felt uneven. The pool was only open from 10 am to 10 pm . When we did get to enjoy the pool area ,the hot tub was NOT hot at all .

4

Elizabeth

31 Mar 2025

·

Stayed 4 nights

They never fixed the elevator. I was there four days

8

Jerry

4 May 2025

·

Stayed 2 nights

Quiet area, room was nice and clean. Elevator was broken

2

Melissa Anne

6 Jul 2025

·

Stayed 5 nights

We stayed here due to proximity to the highway and my brother's house, and even though it was conveniently located, we would never stay here again. The elevator didn't work, so we had to use the (hot) stairs to get to/from the 3rd floor the entire week we were there. (The guy at the front desk indicated it would be fixed in a day or two...it was not.) The tub had hair in it (before we used it) and was obviously not cleaned well. The ceiling/roof leaked into our room during a rainstorm. We could see damage from previous leaks, and the chair and floor were VERY wet, yet when we told the guy at the front desk about the leak as we were checking out, he denied that there was any sort of leak. Really disappointing experience.

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Cleanliness

Many guests found rooms and common areas clean. However, housekeeping is inconsistent, with reports of unserviced rooms, dirty or moldy bathrooms, strong odors, and occasional pests.

Related guest reviews

8

Barbara

2 Jul 2025

·

Stayed 6 nights

Impressed with cleanliness! They even shampooed the carpet in the 5 days we were there! Breakfast area very clean as were the rooms!

10

Shatara

20 Dec 2025

·

Stayed 3 nights

Clean room, very friendly staff

4

Lindsey

26 May 2025

·

Stayed 2 nights

Pretty disappointed with the cleanliness. The floors needed to be vacuumed in the room, the lamp shades had a bunch of gross food smears on them, the couch had some kind of nasty smear of something (probably food, but i didn't want to get close enough to find out) The beddind was the cleanest thing in the room thank God. Beds were comfortable so no complaints there. The elevator was broke during our entire stay, so we had to walk up and down 3 flights of stairs with luggage which was not expected.

2

Carrie

12 Jun 2023

·

Stayed 1 night

Property was not clean. Our room had a live roach on the dresser which scurried away when we turned on the light. There was a dead bug in the bed. We only stayed because it was a late check in and we couldn’t find another place to relocate. We arrived close to midnight and left by 7AM. I will never stay at a Best Western again.

4

Matthew

30 Dec 2024

·

Stayed 2 nights

The bathroom in the room was not clean and not properly stocked. The refrigerator did not work. They brought in a new one, and claimed it worked, but it didn’t. Turned out there was an electrical issue and we had to plug it into a different outlet. We got locked out of our room right before checkout trying to load the car. The staff seemed mostly irritated that they had to help at all. The exception was the woman who checked us in. She was extremely friendly.

2

Matt

30 May 2025

·

Stayed 2 nights

Room reeked of mildew, there was no working elevator and it looked like it had been broken for quite awhile. Found a large cockroach in the room.

10

Laloria

18 May 2025

·

Stayed 2 nights

Great stay. Clean and housekeeping was great. Area was safe. Breakfast was average. Would highly recommend.

4

Blake

31 May 2025

·

Stayed 1 night

Parking lot is horrible. Random weird location in the middle of a parking lot. Needs a lot of renovation and updating. Shower was dirty and moldy. One of the worst hotels we’ve stayed at and I’ve liked $60 a night motels better

10

Carlos

22 Dec 2025

·

Stayed 1 night

Stay was excellent. Great hotel with breakfast service. Very clean and rooms are fairly large with very comfortable beds. Highly recommended.

4

Marcella

24 Aug 2025

·

Stayed 1 night

Check in was easy and efficient. Air conditioner was nice and cool but the couch and chairs were so dirty. I don’t know what substance was left on them. Disgusting we covered them with left with sheets that were spares. Will not stay there again. Poole is very small.

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Rooms

Rooms are often spacious and quiet with comfortable beds. Others describe dated decor, dim lighting, very high or firm beds, cramped layouts, and maintenance issues like slippery tubs or A/C problems.

Related guest reviews

6

Edwin

17 Apr 2023

·

Stayed 2 nights

Our room was spacious and had a microwave and refrigerator. Very little lighting so room is dark. Not sure if all bathroom tubs are like our room but it was very slippery despite the rubber strips on the floor of the tub. We were on the second floor and could hear the footsteps in the room above us until late at night and very very early morning making it difficult to sleep. Breakfast was complimentary in our stay however on day #2 of our stay breakfast was all gone by 8:20 am so we had to go find elsewhere. The staff is friendly and the hotel is clean and wifi works well.

6

Trey

1 Sept 2025

·

Stayed 2 nights

Place is well kept. Bedding was too firm and the pillows were not great.

10

Tamara

9 Nov 2025

·

Stayed 1 night

We've stayed here twice now. The rooms are clean and comfy and it's a quiet stay. The hotel was to capacity because we were the ones to get the last room of the night yet we didn't have any trouble with it being noisy in the hallway. We did have trouble with that at another hotel where there seemed to be constant noise in the hallway and was woken up several times in one night. Not a problem here at all. Breakfast is pretty good. Lot of fruit, cereal, bakery items (lots of options for vegetarians). The staff was professional and the gentleman at the reception even offered us a bit of a discount for being repeat customers which was much appreciated. Thank you so much! Will not doubt staying here again.

8

DavidorTonya

29 Oct 2025

·

Stayed 1 night

Staff was very nice. Rooms were nice but showing some age. Not as clean as we would like around the edges but not bad. Beds were so high that the 4’11 wife had to climb in. Breakfast good also, definitely missing healthier options. No fruits we could find . No non-dairy options at all. Overall it’s nice

8

Billy

7 Jun 2024

·

Stayed 1 night

A/C didn’t work properly

10

Abby

21 Sept 2025

·

Stayed 1 night

The hotel looked brand new and smelled so nice! We fiund out there's air fresheners in every room? The room was spacious and the beds very comfy. I especially liked the location. The breakfast looked great too! The only issue we had waa that the coffee machine didn't work in our room.

8

Theresa

28 May 2025

·

Stayed 1 night

Check in was quick, hotel grounds were nice. The mini-suite booked was comfortable, though felt a bit cramped. For example, one of the queen beds was right up against the A/C unit. When the sofa bed was pulled out, it was up against the desk so that the desk chair had to be moved. Other than that, it was a cozy room.

10

Carlos

22 Dec 2025

·

Stayed 1 night

Stay was excellent. Great hotel with breakfast service. Very clean and rooms are fairly large with very comfortable beds. Highly recommended.

10

Scherry

8 Dec 2024

·

Stayed 1 night

The beds are so comfortable I didn’t want to get up. The room was spacious and very comfortable. I would highly recommend it.

4

Joe

9 Nov 2025

·

Stayed 1 night

The room was dimly lit with o my lamps and the bathroom didn’t have enough light. The room was small and felt like I was staying in a small box. Will not stay in another best western.

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Service

Staff are frequently praised as friendly, accommodating, and helpful, with proactive assistance noted. Some guests reported rude or unprofessional interactions, check-in mishaps, or miscommunication about early check-in and refunds.

Related guest reviews

8

Jay

28 May 2024

·

Stayed 3 nights

I checked out and left a backpack containing my work laptop. An hour later the hotel called and told me that I left a bag behind. I was sure that I didn't but I was wrong. Fortunately I was only a few miles away and was able to return and get my forgotten bag.

2

Whitney

5 Aug 2024

·

Stayed 1 night

after calling the location prior to booking i was told an early check in was available for an extra fee..drove 2 in a half hours to be told by a manager they do NOT do that! I then had to wait until 2pm to check in due to rooms not being cleaned. I slept in my truck for 3 hours and proceeded to wait in their lobby for an additional 3 hours! i will NEVER book this hotel ever again!!

10

Stacy

17 Mar 2025

·

Stayed 1 night

Liked being on the first floor due to the elevator not working and our room would have been on the 3rd floor. They let us have a room on the first for the same price as what we originally chose.

10

Natalie

23 Aug 2025

·

Stayed 1 night

Great staff. Wonder value for the price.

2

Dorothy

3 Apr 2025

·

Stayed 1 night

The owners refused to allow my husband to check in while I was in dental surgery AND REFUSED to give us a refund. I called BEFORE booking and was told that we would not have any problem. THEY LIED and kept our money!!!!

8

Tiffany

28 Jul 2025

·

Stayed 1 night

Check in staff was rude and short rest of the stay was really good. It was not just to us it was to the gentleman in front of us also

10

Natalie

21 Aug 2025

·

Stayed 1 night

The staff at this property was wonderful! Comfortable, clean rooms. Highly recommend.

6

Michael

20 Mar 2025

·

Stayed 1 night

We were given rooms twice that had people in them already. Older rooms and it shows.

10

Paul

10 Jan 2025

·

Stayed 1 night

We were on our way home to houston when stopped here for overnight. the hotel itself, breakfast and facilities were above average. We happen to left my son's rain jacket that my wife called to request to have it mailed to us. Manager Kareem help facilitate our request and we are so grateful!

10

Ramona

8 Dec 2025

·

Stayed 7 nights

We had a great stay here. The staff was friendly and accommodating. The breakfast had many choices. The coffee machine had a variety of flavors, including regular. Our room was a nice size. Very clean and comfortable. We were there 7 nights and enjoyed our stay.

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AI-generated summary based on recent guest reviews

Location

Convenient access to the highway and nearby dining, with several guests finding the area quiet and feeling safe. A few mentioned tricky access or a busy, noisy, or less appealing surrounding area.

Related guest reviews

10

Norma

13 Jul 2025

·

Stayed 1 night

Great location

10

nolan

25 Aug 2025

·

Stayed 2 nights

clean, quite, easy access to highway and restraunts

8

Mario

8 May 2024

·

Stayed 1 night

This was a very good choice for our overnight stay, and we liked the location…perfect!

10

TIMOTHY

20 Dec 2024

·

Stayed 1 night

Nice hotel located in congested area

10

Carrie

15 Oct 2024

·

Stayed 1 night

Clean and convenient. The parking lot was noisy though.

10

Shannon

3 Apr 2025

·

Stayed 1 night

It was close to the places we wanted to go.

10

Donna R

28 Feb 2025

·

Stayed 1 night

Getting to this place was interesting the first time. You have to turn and go down the alley. Room was nice. Couldn’t get TV to find any channels. Elevator was not working while we were there but we were on the first floor so not an issue. It was a nice place and we would go again. Breakfast was ok.

10

Michael

29 Apr 2024

·

Stayed 3 nights

Very accessible to Lyft and other taxi services.

8

Ann

7 Jan 2025

·

Stayed 4 nights

Under new Mgmnt, property has improved. It doesn’t negate its vulnerable location, & for me personally, I disliked that the bathrooms weren’t updated/very clean, that few services on property are available- It’s definitely okay in a pinch! Don’t misunderstand. But as a traveler to/out of area for medical purposes/treatment, it’s not my 1st choice. So long as fine w/ a lackluster refrigerator, driving to get needed items/meals—it’s def a fine property, & lower priced than some competitors.

10

James

28 Aug 2025

·

Stayed 3 nights

Central to everything we were in town for. Nice quiet area. Breakfast options were great.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and hot options, including waffles and a popular coffee machine. Complaints include limited selection or missing items, food not replenished, cold hot dishes, poor coffee for some, and a small or crowded dining space.

Related guest reviews

10

Christine

5 Feb 2024

·

Stayed 1 night

The location was very convenient for us. The area had many shopping and eating options within minutes. Check in was smooth and the attendant was very polite and accommodating. The beds were comfortable, room was clean and QUIET! Some hotels seem like the wallpaper is the barrier, not here. We didn't hear anything and with the room darkening shades, we got a really good nights sleep. The hot breakfast was impressive - LOVE the Texas waffle maker! Area was clean and well stocked. Although the weather was on the chilly side, the outdoor pool was open and clean. We did not use it. Overall I was very happy with my choice at Best Western Plus, McKinney TX. I would definitely stay there again on future visits.

4

francis

13 Oct 2025

·

Stayed 2 nights

Breakfast limited. No toppings for waffle. Dining space too limited. More yogurt options.

8

John

13 Apr 2025

·

Stayed 1 night

The breakfast counter was poor. No yogurt, no milk, no fruit.

6

Nichole

24 Dec 2025

·

Stayed 1 night

Some of the hot food was stone cold. Need to add another waffle maker.

10

Mario

30 Jul 2025

·

Stayed 4 nights

There’s always plenty of choices there to choose from, be it fruit, scrambled eggs, biscuits, ham or sausage, gravy, too. Also a waffle machine if that’s what you like! There’s breakfast rolls, breads for toast, bagels, and there’s cream cheese, as well as all flavors of jelly to choose from, and cereals (hot or cold) are available, too. The beds are very comfortable as well…

4

Matthew

30 Mar 2025

·

Stayed 1 night

We stayed here for volleyball. The elevator wasn't working and we were on the third floor. Wife has bad knees so it was hard to get up and down. Breakfast was non existent at 8:15a. No where to sit. Definitely won't be staying here ever again.

10

Michelle

1 Nov 2025

·

Stayed 1 night

Breakfast was awesome, large variety of food items, surfaces clean and seating area spotless. Friendly helpful staff

8

Charles

26 Jul 2025

·

Stayed 2 nights

Everything was great but no coffee with the free breakfast and no effort towards a solution

10

Philemon

17 Apr 2025

·

Stayed 1 night

Great breakfast

10

Mario

5 Aug 2025

·

Stayed 6 nights

After a 5 day stay we extended our time so we could see friends & visit family longer on this trip to McKinney, that’s how pleased we were staying in this hotel a few days longer. Breakfast is availble daily, and you can choose from a variety of fruits, cereals, and there’s scrambled eggs with bacon/ham or sausage, waffles, yogurt, muffins, bagels, etc. there’s also plenty of coffee choices as well as juices availble.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$92
February	US$95
March	US$95
April	US$97
May	US$114
June	US$114
July	US$115
September	US$98
October	US$105
November	US$100
December	US$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $88	16 $90	17 $87	18 $95	19 $98
20 $82	21 $94	22 $86	23 $94	24 $95	25 $94	26 $98
27 $82	28 $86	29 $86	30 $109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $109	3 $107
4 $90	5 $94	6 $95	7 $98	8 $99	9 $124	10 $121
11 $92	12 $98	13 $100	14 $99	15 $99	16 $111	17 $122
18 $99	19 $94	20 $94	21 $94	22 $99	23 $99	24 $103
25 $90	26 $94	27 $94	28 $94	29 $107	30 $107	31 $110

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Bathtub

Suite, 2 Queen Beds, Accessible, Bathtub

Suite, 1 King Bed, Kitchenette

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Best Western Plus McKinney Inn and Suites

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Prices for upcoming dates