Name: Holiday Inn Express & Suites McKinney - Frisco East by IHG
Address: 6601 Henneman Way, McKinney, Texas, United States of America, McKinney, Texas, US
Price range: US$72–US$165 per night
Rating: 8.55

What guests think

Across recent reviews, Holiday Inn Express & Suites McKinney - Frisco East by IHG is praised for friendly, professional staff, generally clean, comfortable rooms, and a convenient location, with many guests satisfied by the complimentary breakfast options.

However, facilities are a recurring sore point, especially the pool frequently being closed, along with occasional elevator or luggage-cart shortages. Some guests cite noise from upstairs or highway-facing rooms and intermittent issues with Wi-Fi, water temperature/pressure, TVs, or in-room USB ports. Expect a comfortable, good-value stay if you confirm amenity status and request service as needed.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking is easy, and guests note a fitness room and laundry, plus a small business area with printers; but the pool is often closed for maintenance or permitting and there are occasional elevator and luggage cart shortages.

Related guest reviews

8

Rebecca

13 Jun 2025

·

Stayed 3 nights

Convenient location in safe suburb. Pool is not operating which would be good to know before booking if you are traveling with kids. Wifi is poor, so it's also difficult to work online.

4

Michelle

6 Jul 2025

·

Stayed 1 night

The pool was not open, had a licensing issue from the city but this was never disclosed prior to booking or before arrival. The pancake machine was also broken at breakfast. Limited options otherwise. We left hungry. We specifically choose hotels for the pool and breakfast options so we were very disappointed.

10

Paul

11 Jul 2023

·

Stayed 3 nights

Service was very good. Breakfast had good choices and a nice seating area. The business area had two pcs and a printer, making it easy to print boarding passes before checking out. My only complaint is with the shower. There are no grab bars on the sides of the shower, just the slide handle you use to open the shower door. But since the door slides in the groove, grabbing the handle to stop a slip won't work as the door will just slide. No tub mat either making things really slippery underfoot. Cruise ships solved this problem long ago. Surprised Holiday Inn hasn't eliminated this liability risk.

2

Steven J.

27 Jul 2024

·

Stayed 4 nights

Tv was in black and white, Toilet was broken and leaking on the floor. Shower pan has a 1/4 inch crack in it Clean up service had to be requested every morning and then they would only replace towels. Made the bed 1 out of 5 days. Ice machine and elevator was broken

8

Linda

4 Feb 2025

·

Stayed 1 night

Well we have several pieces of luggage but the hotel only has 2 carts which others were using and took over an hour to return. The plugs to charge our phones had issues and they did serve breakfast but they don't need to brag about it. Most of it was terrible. The gravy was watered down and had no flavor to say it was gravy. They were very slow to add fresh items and what we did get was not very good at all. Absolutely nothing to brag about for their breakfast. No one was at the desk when we tried to check out - there were several people waiting. We just put our keys in a little open box.

8

Lisa

30 Jun 2025

·

Stayed 5 nights

Friendly Staff, Comfortable Bed. Pool was closed for maintenance and pancake machine was out of order.

8

Zachary

26 May 2024

·

Stayed 4 nights

Was good other than the pullout bed was uncomfortable and the pool was out of order

10

The

21 Sept 2024

·

Stayed 1 night

It was absolutely perfect all the way around the only thing I had a problem with was elevator 2 was kind of iffy when it stops on floor two and four but other than that it was a nice place to stay

10

Jeffrey John

29 Sept 2024

·

Stayed 3 nights

Overall an excellent hotel. Close to shopping, food options, ample parking, nice area. Would def stay again.

8

Yolanda

4 Jun 2025

·

Stayed 2 nights

Everything was great except the pool being closed!!! My granddaughter was looking forward to swimming and they had no permit but advertised a pool

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe very clean rooms and public areas, yet others report odors, stains or mold, humidity/mustiness, and missed deep cleaning, with a few pest or stain concerns.

Related guest reviews

2

Sophia

10 Jun 2025

·

Stayed 5 nights

Reserved a larger room with a sofa bed which was not available on arrival and we were not compensated in price. We were still charged for the more expensive room. Juice machine a breakfast leaked every morning. Pool closed and the temp for the season, it is June and 90+degrees outside. Washer broken and the front desk attendant could not fix nor did she return us the money we had already fed the machine. Mold in the bathtub grout.

4

Ivy

14 Jun 2025

·

Stayed 1 night

Room was musty very humid and wet. Poor A/C unit

10

Shamila

27 Dec 2025

·

Stayed 2 nights

The hotel was good but they do not do any deep cleaning. The bathtub curtain was stained and everywhere seems to be wiped but not really cleaned.

10

Valerie

9 Dec 2025

·

Stayed 1 night

Extremely nice gentleman at check in Sunday night (12/7). Room in great condition, clean! Very pleased!

10

Craig

15 Nov 2025

·

Stayed 1 night

Clean and comfortable room and bed. Great breakfast with healthy options. Thanks!

2

Urbano

8 Oct 2024

·

Stayed 2 nights

The cleanliness of the hotel rooms is very bad. The restrooms looked like they have not been cleaned in weeks and the room desk/nightstands were very dusty. Also, upon arrival there was a very weird smell in the lobby and for some reason there were a lot of flies there too. I have stayed at other Holiday Inn Express's, and they have not been like this one. This is by far the worst I have seen. I would definitely do not recommend staying at this specific location.

10

Polina

21 Mar 2025

·

Stayed 4 nights

Great staff. The hotel was really clean.

6

danielle

3 Feb 2025

·

Stayed 1 night

I was bite by a brown recluse spider during my stay. I had to see a doctor and my skin is necrotic. May be helpful to spray for insects and clean corners & crevices to prevent a recurrence. Otherwise staff was great

10

Micheline

21 Nov 2025

·

Stayed 1 night

Very clean room; very quiet.

10

Sheri

26 Feb 2024

·

Stayed 2 nights

Nice big room. Very clean

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds. Several guests experienced noise from upstairs or highway-facing rooms and intermittent issues with Wi-Fi, AC/TV/USB ports, or lukewarm water and low pressure.

Related guest reviews

6

Paul

4 Dec 2024

·

Stayed 2 nights

We could hear the people upstairs walking. They had kids and they were jumping from the bed I guess. But they did this almost all night. I had to complain three times about it, and it sounded like they stopped for a little bit, then continued. Next time I will ask for a room on the very top floor.

8

Melinda

8 Jan 2024

·

Stayed 1 night

Our room was clean and comfortable. Our only problem was barely hot water in the shower and low water pressure. I let the manager know when I checked out. He said other guests had mentioned it and they would take care of it. Other than that, it was a nice hotel and had very friendly staff.

4

Tatiana

24 Jul 2024

·

Stayed 1 night

I really wanted to like this hotel. But, the pool was closed, none of USB ports in our room worked, the pancake maker was out of order. Will not recommend this hotel.

6

Aaron

10 Sept 2024

·

Stayed 2 nights

Sounds silly but we wouldn’t stay again because the shower water was so cold we weren’t able to wash our hair during the stay. All of the sinks were similar luke warm temps throughout the hotel. Assuming it is turned down for safety purposes but it was miserable. Otherwise the location and facility was great!

8

Upendra

15 Oct 2024

·

Stayed 1 night

Rooms facing hwy121 are noisy.

4

Eric

11 Aug 2025

·

Stayed 1 night

The TV in the room didn't work. The staff seemed to not care. No compensation offered, no we're sorry. Nothing! Very disappointing.

10

JAMES

24 Aug 2025

·

Stayed 1 night

Nice staff. Comfortable bed. Well maintained property. Great value.

4

KATHARINA

21 May 2025

·

Stayed 1 night

Had no WiFi and the tv didn’t work tried calling the office to come up and fix and no one picked up

10

Ahmed

26 Dec 2023

·

Stayed 1 night

Very clean and spacious room. Continental breakfast was nice. Enough parking and was conveniently located for our desired destination. Very friendly front desk staff.

10

Teresa

27 Jan 2024

·

Stayed 1 night

From the service at check-in (front desk) to the room itself, everything was perfect! Clean, spacious room, comfortable bed, and all the things you need.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised by name for warm, helpful service and smooth check-in. Still, some guests report slow or unresponsive front desk support, room-type or overbooking mishandling (especially via third-party sites), and limited housekeeping unless requested.

Related guest reviews

4

Lauren

5 Nov 2025

·

Stayed 2 nights

Management is not fond of Expedia bookings. We didn’t get the type of room that we booked.

2

Suresh

30 Dec 2024

·

I am writing to express my disappointment with my recent experience at the hotel. I had booked two rooms for my relatives for two nights, and unfortunately, due to a flight delay, they arrived later than expected. Despite informing the front desk staff about the delay and the situation, I was shocked to find that they were marked as "no-show" and were not accommodated upon arrival. What has left me even more frustrated is the lack of empathy and professionalism displayed by the front office staff. I called ahead to ensure they were aware of the situation, and yet they did not make any effort to assist or offer a solution. The staff member I spoke with seemed to show little understanding of the circumstances and offered no resolution except making me book and pay again, which was extremely disappointing. Given the situation, I expected better communication, flexibility, and customer service, particularly when the issue was not the fault of the guests.

2

Paulette

26 Dec 2022

·

Stayed 2 nights

The room was not ready at 3pm checkin. The room was not clean. There was hair all over the room and sticky stuff. I called to hair the floor mopped and the sheets changed but no one came.

10

Annie

13 Jul 2025

·

Stayed 1 night

Love it as always!! This stay is always my number 1 go place when visiting the area. And Grace at the front is so nice and kind. Always helpful and keeps a smile on her face. I will definitely be back.

10

Rogelio

30 Sept 2024

·

Stayed 1 night

The staff is amazing. Very clean and organized. Allowed an early check in, after a terrible trip. We will return every time we are in Dallas area, no matter hiw far.

10

Sarah

2 Jul 2025

·

Stayed 4 nights

The Staff members were Very friendly accommodating.

10

Athena

21 Oct 2024

·

Stayed 1 night

Front desk staff was awesome!!!

6

Brent

14 Dec 2022

·

Stayed 1 night

Check-in was quite slow. Took about 20 minutes and we reserved two King rooms, but only 1 was available. The other had to go with a double queen room

2

Brad

17 Aug 2025

·

Stayed 1 night

Down graded room because they did not have king room as reserved. Refused to adjust rate. Told manager could in am then manager Ivy said since pre paid could not change agreement yet did not provide agreent. Plugs not working Cold water. Air conditioning not working. Window covering in poor condition. Rude staff had to go find them. Runing vacuum in dining area while people eating.

10

Allison

21 Sept 2025

·

Stayed 2 nights

Dee was very sweet and professional upon check in. I didn’t have any other interactions with anyone else but just the one with Dee I knew this was going to be a great stay. The breakfast had a lot of good choices accommodating to different diets as well.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Easy access to Highway 121 and close to restaurants, shopping, sports venues, and a hockey rink; many consider the area safe. A few note it is not very walkable without a car.

Related guest reviews

8

Rebecca

13 Jun 2025

·

Stayed 3 nights

Convenient location in safe suburb. Pool is not operating which would be good to know before booking if you are traveling with kids. Wifi is poor, so it's also difficult to work online.

10

Kirk

19 Dec 2023

·

Stayed 1 night

Great place to stay if there is a game you are attending at the McKinney District Stadium. Easy to get to and a good, inexpensive option for a night's stay.

10

Rodney

28 Aug 2025

·

Stayed 1 night

Stayed for one night. Clean and looked to be safe. Would stay again.

10

Virginia

27 Dec 2024

·

Stayed 1 night

Easy to find - area around it is nice.

10

Nashely

31 May 2023

·

Stayed 2 nights

Super clean and convenient to softball fields

10

Aaron

3 Feb 2025

·

Stayed 1 night

Good dining in the area and right next to the hockey rink our kids played at.

10

Syed

21 Apr 2024

·

Stayed 1 night

Excellent staff. Very convenient to get to a lot of places in DFW Area.

10

Jesus

14 Apr 2025

·

Stayed 2 nights

Front desk and employees were very helpful. Great restaurants from walking distance.

10

Jeffrey John

29 Sept 2024

·

Stayed 3 nights

Overall an excellent hotel. Close to shopping, food options, ample parking, nice area. Would def stay again.

8

Nashely

12 Nov 2023

·

Stayed 1 night

Location is perfect and close to the softball fields.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast ranges from excellent with many choices to disappointing, with reports of limited items, broken pancake machine, or poor quality on some mornings.

Related guest reviews

4

Michelle

6 Jul 2025

·

Stayed 1 night

The pool was not open, had a licensing issue from the city but this was never disclosed prior to booking or before arrival. The pancake machine was also broken at breakfast. Limited options otherwise. We left hungry. We specifically choose hotels for the pool and breakfast options so we were very disappointed.

6

KIM

1 Mar 2025

·

Stayed 2 nights

Don't plan on eating breakfast here. It is not edible!

10

Russell

19 Oct 2024

·

Stayed 3 nights

Breakfast buffet was excellent

10

Craig

15 Nov 2025

·

Stayed 1 night

Clean and comfortable room and bed. Great breakfast with healthy options. Thanks!

8

Linda

4 Feb 2025

·

Stayed 1 night

Well we have several pieces of luggage but the hotel only has 2 carts which others were using and took over an hour to return. The plugs to charge our phones had issues and they did serve breakfast but they don't need to brag about it. Most of it was terrible. The gravy was watered down and had no flavor to say it was gravy. They were very slow to add fresh items and what we did get was not very good at all. Absolutely nothing to brag about for their breakfast. No one was at the desk when we tried to check out - there were several people waiting. We just put our keys in a little open box.

10

Greg

18 Mar 2023

·

Stayed 1 night

EVERYTHING WAS GREAT. EACH PERSON I MET AT THE HOTEL WAS KIND AND GREAT TO WORK WITH. THE BREAKFAST WAS WONDERFUL!

8

Lisa

30 Jun 2025

·

Stayed 5 nights

Friendly Staff, Comfortable Bed. Pool was closed for maintenance and pancake machine was out of order.

8

Donna Lynn

29 Nov 2024

·

Stayed 2 nights

The only negative about our stay was the breakfast. It was a fail all the way, from chunky milk poured over cereal to rock hard cinnamon rolls to inedible styrofoam tasting eggs. Even the orange my husband got was inedible. The hotel staff was very kind and helpful at check in and rooms clean and comfortable.

10

Tracie

15 Apr 2025

·

Stayed 1 night

Very clean with friendly staff. Breakfast was very good and offered many choices.

10

Alexander

9 Oct 2025

·

Stayed 3 nights

Room was very clean and in good condition. My window shade was stuck half down but the staff were very helpful and got it fixed. Great breakfast selection and a nice breakfast/living room

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$81
February	US$90
March	US$93
April	US$104
May	US$114
June	US$108
July	US$100
August	US$90
September	US$95
October	US$97
November	US$94
December	US$73

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $72	17 $72	18 $97	19 $101
20 $77	21 $81	22 $81	23 $81	24 $108	25 $122	26 $130
27 $78	28 $80	29 $80	30 $83

Su	Mo	Tu	We	Th	Fr	Sa
				1 $83	2 $109	3 $107
4 $92	5 $79	6 $80	7 $83	8 $122	9 $165	10 $157
11 $116	12 $84	13 $80	14 $84	15 $83	16 $107	17 $103
18 $99	19 $80	20 $83	21 $87	22 $87	23 $120	24 $127
25 $102	26 $84	27 $83	28 $83	29 $87	30 $107	31 $107

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Suite, 1 King Bed with Sofa Bed

Standard Room

Standard Room, 2 Queen Beds, Accessible (Mobility, Transfer Shower)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed

Suite, Multiple Beds

Standard Room, 1 King Bed (Extra Floor Space)

Suite, 1 King Bed, Accessible (Mobility, Transfer Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites McKinney - Frisco East by IHG

Have a question?

Considering this hotel for your McKinney trip?

Prices for upcoming dates