Is parking available at the property?

Self parking is available on-site for a fee of USD 10 per day.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately USD 12.5 to 16 per person.

Are pets allowed at the property?

Pets are allowed with a fee of USD 20 per accommodation, per day, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including the registration desk and public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is situated in the business district, just a 5-minute walk from Baylor Scott & White The Heart Hospital and a 4-minute drive from Lakeside Market. It is approximately 3.6 miles from the Shops at Willow Bend and 7 miles from The Shops at Legacy.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from March 16 to November 01, with access from 6:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no mention of a minimum age for children to stay for free.

Courtyard by Marriott Dallas Plano Parkway Hotel

Average nightly price at Courtyard by Marriott Dallas Plano Parkway at Preston Road by month, last 12 months (USD)
Month	Average price
January	US$126
February	US$116
March	US$132
April	US$134
May	US$125
June	US$127
July	US$149
August	US$100
September	US$104
October	US$125
November	US$114
December	US$110

What guests think

At Courtyard by Marriott Dallas Plano Parkway at Preston Road, travelers consistently praise friendly, accommodating staff and generally clean, comfortable rooms, while noting limited or inconsistent food and beverage options, ongoing exterior renovations, and occasional maintenance or housekeeping lapses.

The location is convenient and generally quiet, with several guests staying for nearby hospitals and appreciating easy access to area dining and shopping. Many rooms appear recently updated, while some guests reported noise or in-room equipment issues such as loud AC or scrambled TV. Expect friendly service and comfortable basics from a practical, midrange stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Exterior renovations have made the entrance confusing and, in one report, closed the pool; otherwise guests mention inviting common areas and generally easy parking, with an occasional complaint about access.

Related guest reviews

10

Sherry

15 Jul 2023

·

Stayed 3 nights

I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.

10

Denia

22 May 2024

·

I absolutely loved my stay here. The hotel is nice and clean and they were very accommodating. More specifically, Amein (I’m not sure of the spelling of his name) was super helpful. I wanted to change my room and he changed it for me without any issues. Super grateful as I wanted a room on the second or third floor because of the balcony. It rained the entire weekend so I wasn’t able to experience the pool but the fitness room was nice.

6

Aditya

8 Feb 2023

·

Stayed 1 night

Hotel entrance hard to find, under construction. Front desk was unhelpful till I asked about specific things. Generally poor customer service, not planning to go back to this hotel.

6

Tramaine

9 Jun 2025

·

Stayed 2 nights

The hotel was nice and well taken care of. The front desk worker did not tell us anything about breakfast and the two days we stayed the Starbucks was not open at all. Also, I had to ask for towels from the front desk. There was no room service at all. It is a nice hotel that is in a quiet area. Parking was great. The room was fine but the overall service was mediocre.

4

Henry

23 Dec 2022

·

Stayed 19,348 nights

We were advised about construction. Had to change rooms due to noise. No water at all one afternoon. Front entrance closed to parking. No pool. Rooms clean but need updating. Bathroom fan not working. Etc. No comp breakfast. And full price? Not.

10

Chandra

3 Dec 2022

·

Stayed 1 night

Newly remodeled rooms. Very nice. They are still working on the exterior, but didn’t interfere with our stay.

10

Cynthia

6 Jul 2025

·

Stayed 2 nights

This is a very nice hotel. Everything was neat and clean and in good working order. The happy hour only runs during the week so that was disappointing. The pool area and lobby are both very inviting.

10

Brandon

12 Feb 2025

·

Stayed 1 night

Quick check in, clean and plenty of parking

8

Hugo

4 Dec 2022

·

Stayed 1 night

I was not notified that the hotel is under an exterior renovation, and it does not look well outside.

10

Charmilla

28 Jun 2024

·

Stayed 1 night

ALL GOOD except for parking!!!

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean and fresh, but several reported issues such as musty odors, pests, stains, and missed housekeeping or supply replenishment. A few noted hair in bathrooms and damp carpet from AC condensation.

Related guest reviews

10

Weylon

24 Sept 2024

·

Stayed 2 nights

Very clean and friendly staff.

10

Laura

10 Oct 2025

·

Stayed 1 night

Amazing check-in staff, very friendly! Rooms were very clean and the bed was comfy.

8

Allen

1 Sept 2024

·

Stayed 4 nights

The front desk staff as well as the breakfast/bar staff were superb - friendly, helpful, and professional. The property condition needs improvement. I had to change rooms after my first night due to the carpet beneath the A/C getting soaked from condensation. Need more electrical outlets which are easier to reach. The exhaust fan in the shower is poor, if there is one at all. The TV picture was frequently scrambled - impossible to watch. Additionally, the breakfast offerings need to be better. One of the third-party agencies advertises this as a continental breakfast which it isn't. Great people but otherwise much room for improvement.

10

LaTonya

10 Aug 2025

·

Stayed 2 nights

This was the first time we stayed here and man did we enjoy the stay. The rooms were very clean and didnt smell at all. The staff members were super friendly and helpful. We "some how" locked ourselves out of one of our rooms. The maintenance guy came from hime at about midnight to get us in. And, he smiled the entire time. We will definitely be returning for our future stays.

10

Juan

9 Feb 2024

·

Stayed 1 night

You would sink into beds and shower had alot of hair in tub

6

Carolina

24 Jun 2024

·

Stayed 1 night

Stayed on the ground floor right outside the pool and unfortunately there was a musty smell about the room, like the floor hadn't dried out. Also, the air unit was quite loud making it hard to fall asleep.

6

Jennifer

27 Sept 2024

·

Stayed 4 nights

My door lock was broken. My friend had water bugs in her room.

8

Robert

12 Apr 2024

·

Stayed 1 night

Lack of hot water, the bath products were empty

6

Scott

15 Jun 2024

·

Stayed 1 night

Room was on par with average 3 star. Stain on ottoman and no running hot water - took a cold shower. No attendant at front desk to complain that evening or early morning checkout. Spoke with someone from hotel by phone two days after my stay to complain about no hot water, but mostly about restaurant charges on my credit card receipt that I did not make. They acknowledged awareness of no hot water and told me would discuss the charge with supervisor and refunds would be made. Hours after that call, a receipt for bar charges was sent to me. The bar tab was a different person and another room, and mistakenly charged to my room. Week later, no credit on my card and unable to get hotel person on phone.

2

Julie

16 Nov 2025

·

Stayed 1 night

Room was dirty. Paint in the room looked slapped together. Webs and dust in every corner of the room and we took a shower and slept with two roaches.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and, in parts, recently updated, with quiet stays and some balconies. Issues noted include awkward TV placement, loud AC, and occasional TV reception problems.

Related guest reviews

10

Laura

10 Oct 2025

·

Stayed 1 night

Amazing check-in staff, very friendly! Rooms were very clean and the bed was comfy.

10

DANA

3 Mar 2024

·

Stayed 1 night

The hotel was really beautiful and I loved that they have balcony. It was very clean and quiet and they guy that checked us in was very friendly and professional. This is going to be where I stay when I come to Texas.

10

Sherry

15 Jul 2023

·

Stayed 3 nights

I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.

8

Allen

1 Sept 2024

·

Stayed 4 nights

The front desk staff as well as the breakfast/bar staff were superb - friendly, helpful, and professional. The property condition needs improvement. I had to change rooms after my first night due to the carpet beneath the A/C getting soaked from condensation. Need more electrical outlets which are easier to reach. The exhaust fan in the shower is poor, if there is one at all. The TV picture was frequently scrambled - impossible to watch. Additionally, the breakfast offerings need to be better. One of the third-party agencies advertises this as a continental breakfast which it isn't. Great people but otherwise much room for improvement.

6

Sonja

30 Jan 2025

·

Stayed 3 nights

No one was at the check in counter when I arrived and I had to wait around 10 minutes for anyone to show up. He was doing his best bc he was taking something up to a room for another guest. I feel you are under staffed. Also the layout of the room was awful. The TV was at a roughly 90 degree angle from the TV.

10

Christopher

14 Jun 2024

·

Stayed 1 night

Great location for those needing Baylor Scott and White Plano Hospital. Nice updated room with comfy bed and nice shower! The pillows weren’t to my liking, but my wife had no complaints.

10

KIMBERLY

28 Nov 2023

·

Stayed 2 nights

The room was small but had everything we needed, including the comfortable king-sized bed. It was quiet and easy to get in and out of the parking lot.

8

Gaku

23 Jul 2023

·

Stayed 4 nights

I think this is a very typical "Courtyard by Marriott" brand hotel. I do not insist it is very special. But it was what I expected for Courtyard by Marriott brand hotel, I mean, it is reasonably comfortable. I had very good night rests there as I had expected.

6

Carolina

24 Jun 2024

·

Stayed 1 night

Stayed on the ground floor right outside the pool and unfortunately there was a musty smell about the room, like the floor hadn't dried out. Also, the air unit was quite loud making it hard to fall asleep.

10

Alyssa

23 Nov 2025

·

Stayed 2 nights

Staff was very nice; clean rooms and comfortable beds. Very quiet.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating, with several examples of going above and beyond. A few guests experienced slow or unhelpful check-in and inconsistent follow-up or housekeeping during stays.

Related guest reviews

10

Laura

10 Oct 2025

·

Stayed 1 night

Amazing check-in staff, very friendly! Rooms were very clean and the bed was comfy.

10

LaTonya

10 Aug 2025

·

Stayed 2 nights

This was the first time we stayed here and man did we enjoy the stay. The rooms were very clean and didnt smell at all. The staff members were super friendly and helpful. We "some how" locked ourselves out of one of our rooms. The maintenance guy came from hime at about midnight to get us in. And, he smiled the entire time. We will definitely be returning for our future stays.

6

Tramaine

9 Jun 2025

·

Stayed 2 nights

The hotel was nice and well taken care of. The front desk worker did not tell us anything about breakfast and the two days we stayed the Starbucks was not open at all. Also, I had to ask for towels from the front desk. There was no room service at all. It is a nice hotel that is in a quiet area. Parking was great. The room was fine but the overall service was mediocre.

6

Sonja

30 Jan 2025

·

Stayed 3 nights

No one was at the check in counter when I arrived and I had to wait around 10 minutes for anyone to show up. He was doing his best bc he was taking something up to a room for another guest. I feel you are under staffed. Also the layout of the room was awful. The TV was at a roughly 90 degree angle from the TV.

10

Alicia

4 Jul 2025

·

Stayed 3 nights

Hotel staff was wonderful. We were there for a surgery at the hospitals down the street and the staff went above and beyond to make sure we had everything we needed during our stay.

6

Nancy

31 Mar 2023

·

Stayed 2 nights

The room was remodeled and very nice. The front desk staff was friendly and helpful. My room was not cleaned and coffee supplies restocked for my 2nd night stay. I had to go to the front desk for them. There was only one package of regular coffee. Luckily I had a cup to drink out of. I guess my room was just overlooked.

6

Amanda

27 Jul 2023

·

Stayed 1 night

Check in was bad—door was locked, note on door to ring the bell. The guy that let me in was rude and seemed put out to be helping me.

10

Reine

23 Jul 2025

·

Stayed 4 nights

We really like the hotel and the staff aas very helpful.

8

Ivan

3 Oct 2025

·

Stayed 3 nights

The room (303) has a musty smell. I let the front desk attendant know and he states he would relay the message but nother was done over the next 2 days. No complimentary fresh coffee. No microwave in the room.

10

Shawndra

14 Oct 2024

·

Stayed 3 nights

Great property and excellent staff! Went above expectations!

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Location

Location is convenient and generally quiet, with multiple guests citing proximity to Baylor Scott and White Plano Hospital and area venues, restaurants, and shopping. A few found the entrance or parking approach confusing during exterior work.

Related guest reviews

10

cheryl

24 Apr 2024

·

Stayed 2 nights

Close to hospital great for distance to hospital and quit and clean

8

Judy

21 Oct 2023

·

Stayed 1 night

Close to venue

10

Sherry

15 Jul 2023

·

Stayed 3 nights

I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.

8

Bryan

30 Aug 2023

·

Stayed 1 night

Perfectly clean, consistent experience. The parking lot approach is a bit convoluted.

8

Yolanda

29 May 2024

·

Stayed 2 nights

Good location for what we were doing in the area. Would have liked breakfast included in our stay.

6

Tramaine

9 Jun 2025

·

Stayed 2 nights

The hotel was nice and well taken care of. The front desk worker did not tell us anything about breakfast and the two days we stayed the Starbucks was not open at all. Also, I had to ask for towels from the front desk. There was no room service at all. It is a nice hotel that is in a quiet area. Parking was great. The room was fine but the overall service was mediocre.

10

Christopher

14 Jun 2024

·

Stayed 1 night

Great location for those needing Baylor Scott and White Plano Hospital. Nice updated room with comfy bed and nice shower! The pillows weren’t to my liking, but my wife had no complaints.

10

Gwendolyn

1 Oct 2023

·

Stayed 1 night

Great front desk service, staff accommodating, kind and helpful. Location was just righ for my trip to Dallas. I felt safe. Room was clean and fresh. I would recommend this location.

10

Victoria

9 Apr 2024

·

Stayed 4 nights

Amazing time we have Family time To see the eclipse together we my family Good price we got 5 rooms Everything was closer were we went

10

raymond

23 Jan 2025

·

Stayed 1 night

Convenient to all

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AI-generated summary based on recent guest reviews

Dining

On-site food and beverage are limited: several guests noted no complimentary breakfast or coffee, paid breakfast, and no room service. The bistro and Starbucks hours can be inconsistent, with weekend or morning closures, though weekday happy hour was mentioned.

Related guest reviews

8

LISSA

29 Oct 2023

·

Stayed 4 nights

Super fast check in, the hotel was very clean the whole time. Wasn’t loud at all. The bar was nice. I didn’t eat I. The bistro cafe so I can’t comment on the food. The only con really is the fact that you had to pay for breakfast.

4

Rachael

1 Nov 2025

·

Stayed 1 night

The bar and bistro isn't open on the weekends. It was a huge disappointment because we had to go find somewhere to eat and drink after a long drive. The pillows were very uncomfortable and we had a restless night.

8

Allen

1 Sept 2024

·

Stayed 4 nights

The front desk staff as well as the breakfast/bar staff were superb - friendly, helpful, and professional. The property condition needs improvement. I had to change rooms after my first night due to the carpet beneath the A/C getting soaked from condensation. Need more electrical outlets which are easier to reach. The exhaust fan in the shower is poor, if there is one at all. The TV picture was frequently scrambled - impossible to watch. Additionally, the breakfast offerings need to be better. One of the third-party agencies advertises this as a continental breakfast which it isn't. Great people but otherwise much room for improvement.

8

Yolanda

29 May 2024

·

Stayed 2 nights

Good location for what we were doing in the area. Would have liked breakfast included in our stay.

6

Tramaine

9 Jun 2025

·

Stayed 2 nights

The hotel was nice and well taken care of. The front desk worker did not tell us anything about breakfast and the two days we stayed the Starbucks was not open at all. Also, I had to ask for towels from the front desk. There was no room service at all. It is a nice hotel that is in a quiet area. Parking was great. The room was fine but the overall service was mediocre.

8

Mukesh

14 Oct 2023

·

Stayed 1 night

I booked room online that time promise for free breakfast, I come for checkin receptionist say I didn't have free breakfast deal in booking.

10

Karl

29 Jul 2024

·

Stayed 4 nights

Enjoyed our stay. Stay was Wonderful! Only criticism is there was no complementary coffee in lobby as I often see on other properties I've stayed.

10

Cynthia

6 Jul 2025

·

Stayed 2 nights

This is a very nice hotel. Everything was neat and clean and in good working order. The happy hour only runs during the week so that was disappointing. The pool area and lobby are both very inviting.

10

terri

20 May 2024

·

Stayed 3 nights

Great location - liked No coffee till 7am - would suggest earlier at 6 am

8

Michelle

14 Aug 2024

·

Stayed 2 nights

I had a procedure at hospital nearby. Since there was no room service I could not get water or food ordered from the lobby. My phone did not work for room 103. Otherwise the hotel is clean and comfortable.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $120	2 $119	3	4 $120	5 $95	6 $104	7 $114
8 $105	9 $108	10	11 $113	12 $105	13 $118	14 $115
15 $105	16 $113	17 $114	18 $117	19 $103	20 $112	21 $113
22 $100	23 $106	24 $106	25 $104	26 $103	27 $115	28 $113
29 $103	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
		1 $114	2 $125	3 $108	4 $118	5 $118
6 $123	7 $113	8 $125	9 $125	10 $108	11 $118	12 $118
13 $103	14 $125	15 $113	16 $125	17 $108	18 $118	19 $118
20 $103	21 $114	22 $110	23 $103	24 $108	25 $108	26 $108
27 $108	28 $115	29 $106	30 $110	31 $104

Courtyard by Marriott Dallas Plano Parkway at Preston Road

Prices for Courtyard by Marriott Dallas Plano Parkway at Preston Road

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 2 Double Beds, Mobility Accessible, Bathtub

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed with Sofa Bed

Room, 2 Double Beds, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 2 Queen Beds

Room, 1 King Bed, Roll-In Shower

Suite, 1 Bedroom, Hearing Accessible

Room, 2 Queen Beds, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 1 King Bed, Mobility Accessible, Bathtub

Suite, 1 Bedroom, Hearing Accessible (Mobility Accessible with Bathtub)

Suite, 1 Bedroom

Room, 1 King Bed

Guest reviews of Courtyard by Marriott Dallas Plano Parkway at Preston Road

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Dallas Plano Parkway at Preston Road

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