Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 25.00 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features does the property offer?

The property features elevators and step-free entrances, making it accessible for guests with disabilities.

What is the location of the property in relation to nearby attractions?

The hotel is located within a 5-minute drive of Legacy West and The Shops at Legacy, approximately 8.7 miles from Galleria Dallas and 4 miles from Grandscape.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available for guests.

What are the policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Extended Stay America Suites Dallas Plano

Average nightly price at Extended Stay America Suites - Dallas - Plano by month, last 12 months (USD)
Month	Average price
January	US$83
February	US$90
March	US$83
April	US$85
May	US$82
June	US$94
July	US$89
August	US$79
September	US$79
October	US$79
November	US$77
December	US$78

What guests think

Across recent reviews, Extended Stay America Suites - Dallas - Plano gets mixed feedback: guests like the convenient location and occasional friendly service, but often note cleanliness problems, dated rooms and maintenance issues, plus a limited grab and go breakfast.

Multiple reviews describe unreliable staffing and check in, with long waits or difficulty finding front desk help. Several guests also mention noise, weak air conditioning or hot water, and inconsistent pool or elevator operation. Expect a basic stay that leans on location, with tradeoffs in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests report facility issues, including pools closed or poorly maintained, occasional elevator outages, and some malfunctioning entry doors or alarms.

Related guest reviews

2

Donald

24 May 2025

·

Stayed 6 nights

Do not stay at this hotel. Room smelled like cigarettes, pool was completely disgusting, staff was never there and the bathrooms badly needed renovations.

2

Chenoa

21 Oct 2024

·

Stayed 1 night

No power

4

Brandon

20 Jun 2022

·

Stayed 1 night

Front desk employee was extremely unprofessional and unfriendly. The elevators were out of service, which was not disclosed to us until after we were checked in. We were put on the 3rd floor. The entire floor, including the room, smelled like urine. There was a fingernail in the bed which was made. That tells me that the sheets were never changed after the last guests. Everything was dusty. A massive roach crawling in the bed with me as I slept. Come to find out from the housekeeping lady the following morning that our room was supposed to be out of service and listed as dirty. But they checked us into it anyways. How nice. I’ll never stay there again.

2

Rebecca

20 Nov 2023

·

Stayed 1 night

The front office staff was non-existent. Their hallways smell terrible. Half the lights didn’t work. Couldn’t find the trash can. The bed was comfortable but minimal. The ac never fully cooled the room. Finally the coup-de-gra is their “complimentary breakfast” was coffee and granola bars. The doors leading to and from the sides didn’t work.

6

Cassie

25 Aug 2025

·

Stayed 3 nights

First night there was a bug that we killed. The room smelled. The next day we were able to move. The room was clean but needs updates. The breakfast was horrible. Coffee, tea, muffins, or fruit bars. The lobby and all the doors could use some Windex. The pictures on their website was more likely when it was new. The swimming pool was out of service. You could see the water was super green.

6

Brian

30 Dec 2024

·

Stayed 4 nights

This Extended Stay Suites cuts corners on maintenance and house keeping. The building looks okay from the outside. Furniture in the room is very cheap particle board furniture. The closet had wire shelves and a few plastic hangers. I saw roaches in my room and the elevator is slow and sketchy. Getting assistance from the front desk takes a long time as they do not monitor the desk. Bring your own pillows as the ones here are very thin. It is obvious that the owner is cutting corners.

6

Kenneth

24 Apr 2025

·

Stayed 1 night

Check-in was fine, room was clean but hot and no remedy was offered. Door alarm went off regularly as well as an electronic chirp that kept me from sleeping properly.

10

Susan

24 Jun 2025

·

Stayed 1 night

Pool is open!

4

Alvie

2 Apr 2025

·

Stayed 2 nights

The pictures on Hotels were very deceiving. I knew we were staying in a cheaper hotel and I know better than to expect too much but this was very disappointing. The pictures show clean modern rooms and furniture. The furniture was worn, dirty and stunk. The door to the outside was close to our room but the door key would not open it. The water for showers was warm but not hot by any stretch. All in all this is simply a poorly maintained hotel that I suspect is scheduled for demolition and rebuild.

2

Luke

24 May 2022

·

Stayed 1 night

Our trailer was stolen off our vehicle overnight. No cameras anywhere on property. Seriously? It's 2022!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with many reviews citing dirty rooms and linens, strong odors, pests such as roaches (and one bed bug report), and poor housekeeping.

Related guest reviews

4

Krista

15 Oct 2024

·

Stayed 2 nights

Roach Infested!

4

Brandon

20 Jun 2022

·

Stayed 1 night

Front desk employee was extremely unprofessional and unfriendly. The elevators were out of service, which was not disclosed to us until after we were checked in. We were put on the 3rd floor. The entire floor, including the room, smelled like urine. There was a fingernail in the bed which was made. That tells me that the sheets were never changed after the last guests. Everything was dusty. A massive roach crawling in the bed with me as I slept. Come to find out from the housekeeping lady the following morning that our room was supposed to be out of service and listed as dirty. But they checked us into it anyways. How nice. I’ll never stay there again.

6

Forest

14 May 2025

·

Stayed 1 night

Room wasn’t clean, bed was uncomfortable. Breakfast was as lackluster

2

David

12 Jun 2025

·

Stayed 1 night

Room smelled like a truck stop. Sheets were not clean.

2

Tina

10 Jun 2025

·

Stayed 1 night

The man at the front desk was nice however we found bed bugs

2

Vinson

12 Oct 2025

·

Stayed 2 nights

The breakfast was grab and go and was terrible. The room was DISGUSTINGLY FILTHY! This place needs some renovations! It had a terrible smell and the bathroom was dirty maybe even stained. Do not recommend staying here for anything! Theres alot of extracurricular activities going on all night!

4

Jaimon Maurice

23 Feb 2024

·

Stayed 3 nights

Not clean, trash in hallway, smell like smoke throughout the bldg.

2

Scarlette

1 May 2024

·

Stayed 3 nights

Woke up to a very large cockroach crawling on my arm. Switched rooms that had a very bad smell, and there were cockroaches in that one too. No one at the front desk seemed surprised when mentioned, which leads me to believe they know about the issue and do not care. DO NOT STAY HERE.

4

Alvie

2 Apr 2025

·

Stayed 2 nights

The pictures on Hotels were very deceiving. I knew we were staying in a cheaper hotel and I know better than to expect too much but this was very disappointing. The pictures show clean modern rooms and furniture. The furniture was worn, dirty and stunk. The door to the outside was close to our room but the door key would not open it. The water for showers was warm but not hot by any stretch. All in all this is simply a poorly maintained hotel that I suspect is scheduled for demolition and rebuild.

2

Ramesh

13 Oct 2024

·

Stayed 3 nights

I had my guest staying there. They informed me the room was very dirty and hair everywhere. Had to switch the room but second room had the same issue

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and show wear, with reports of broken or missing amenities, weak AC or hot water, and noise from neighboring rooms or alarms; a few guests found beds comfortable.

Related guest reviews

2

Rebecca

20 Nov 2023

·

Stayed 1 night

The front office staff was non-existent. Their hallways smell terrible. Half the lights didn’t work. Couldn’t find the trash can. The bed was comfortable but minimal. The ac never fully cooled the room. Finally the coup-de-gra is their “complimentary breakfast” was coffee and granola bars. The doors leading to and from the sides didn’t work.

10

Susan

15 Jul 2025

·

Stayed 1 night

Nice place, near everything. Needs a few updates.

6

Forest

14 May 2025

·

Stayed 1 night

Room wasn’t clean, bed was uncomfortable. Breakfast was as lackluster

2

Rajesh

15 Nov 2024

·

Stayed 7 nights

Room is dirty, smelling, bath tub & & sink had hair. Furniture is old. People bring dogs. I did not sleep4 nights. People jumping on 3rd floor. I will not recommend anyone. This is a horrible experience.

4

Natalie

13 Feb 2025

·

Stayed 1 night

I was greeted promptly and professionally. Upon checking in I was told ai was getting a newly refurbished room. From my perspective only included fresh paint and flooring. The cabinetry in the kitchenette and bathroom were ill fitting and well worn. There was no hot water at 8 PM for my shower nor at 7 AM. There were also several gnats in my room. You have to get any kitchen supplies from the front desk including a coffee maker (but bring your own coffee to brew.) Do not be fooled by the “breakfast included” statement. Breakfast includes packaged oatmeal or very small packaged muffins. Even the staff commented on how lacking it was. The bed was comfortable and the hotel was quiet. If you are wanting a cheap and safe stay, this will be acceptable. Just don’t expect much.

2

Ian

8 Dec 2024

·

Stayed 1 night

I had sewer gas back up into the unit during my stay at unit 112 in the kitchen sink. During the storm we had a back up and it didn’t flood but the gas filled the room. I tried to sleep in a giant fart. Whoever was above me ran laps around the unit from 10 to 3 am.

6

Wanda

22 Jun 2024

·

Stayed 1 night

It was ok. I would stay there again. I didn’t like that the microwave was broken. I also didn’t like that the ONLY room available was on the 4th floor. Overall… it was cool.

6

Kenneth

24 Apr 2025

·

Stayed 1 night

Check-in was fine, room was clean but hot and no remedy was offered. Door alarm went off regularly as well as an electronic chirp that kept me from sleeping properly.

4

Venessa

8 Jun 2025

·

Stayed 2 nights

Only good thing about our stay was the location. Free breakfast is just grab and go. No coffee maker in rooms. You have to request from the front office. But bring your own coffee because it is not provided. Chose this hotel because se it offered rooms that sleeps 6 with 2 queens and a pull out couch. The pull out couch had springs coming out and full of stains. There wasn’t any bedding for the pullout couch and when asked the front desk, we got 2 sheets but they didn’t have any pillows. There was a musky smell and didn’t realize until took our shoes off that the carpet was wet. Overall not a good stay. Oh, and to top it all off we were woken up at 3 in the morning to police knocking on the room next door trying to serve a warrant!

4

Alvie

2 Apr 2025

·

Stayed 2 nights

The pictures on Hotels were very deceiving. I knew we were staying in a cheaper hotel and I know better than to expect too much but this was very disappointing. The pictures show clean modern rooms and furniture. The furniture was worn, dirty and stunk. The door to the outside was close to our room but the door key would not open it. The water for showers was warm but not hot by any stretch. All in all this is simply a poorly maintained hotel that I suspect is scheduled for demolition and rebuild.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is inconsistent: some guests praise friendly, professional staff and easy check in, while others report absent or unresponsive front desk, long waits, booking errors, and difficulties during check in.

Related guest reviews

2

Damion

8 Jul 2022

·

Stayed 1 night

I had to wait two and hours and was issued a no show cause the staff at the desk was sleeping for over two hours. Sad but true

10

Michelle

3 Sept 2025

·

Stayed 2 nights

Staff wasvsuper friendly. Great stay

2

Melissa

9 Aug 2025

·

Stayed 1 night

I got locked out of my room twice and couldn’t find any staff to help took me over an hour to find someone

2

Michael

11 Jun 2022

·

Stayed 2 nights

I called enroute because we were delayed due to weather and the person that answered said it would be no problem. However, upon arrival at 1 am, we were informed that they were unable to check us in due to a power outage ( even though the lights and automatic doors were operational) and good luck in finding a place to stay. They didn’t offer to assist us in locating a room at a sister hotel or offer any help whatsoever. So left to our devices we proceeded to go door to door in hopes that another hotel may have had a cancellation and could accommodate a party of six. Even though the Hyatt is across the parking lot from this place we stopped just to check. They had rooms and didn’t know what I was talking about regarding a power outage even though I could throw a frisbee from one hotel to the other! Don’t bother with this hotel and instead run don’t walk to the Hyatt that is literally just on the other side of the parking by Saltgrass.

2

Ghufran

1 Aug 2022

·

Stayed 1 night

It was terrible: First despite of having a guaranteed reservation, we were told upon our arrival at 11 p.m. that there is NO reservation and we should go some where else. We asked for the manager and tried to call Hotels.com. After thirty minutes of arguments we, were given a room. The room was filthy, the carpets on the entire floor were dirty. We have never seen such a breakfast provided by the hotel. A coffee and a muffin??

2

Joyce

19 May 2025

·

Stayed 1 night

No one was available at the desk when I arrived. I had to wait a while to check in. There was no breakfast provided as advertised on this website.

2

Salah El Din

30 Apr 2024

·

Stayed 1 night

I had an extremely bad experience with staff, especially Frederick who was very rude and very non cooperative and is away from front dial most of the time where nobody attends to guests nor people who check in most of the time. Room was in very poor condition and no had to tell him I am complaining to headquarters to get SOME improvements to the room

8

Timothy

30 Apr 2025

·

Stayed 7 nights

The staff was excellent. Helpful and professional.

6

James

21 May 2022

·

Stayed 2 nights

We were staying there we were told we had to leave while we were still checked in because they overbooked

10

Daniel

14 Aug 2024

·

Stayed 1 night

Got in late and check in was a breeze.

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AI-generated summary based on recent guest reviews

Location

Location is a consistent positive, described as convenient to area amenities and sometimes quiet.

Related guest reviews

10

Susan

15 Jul 2025

·

Stayed 1 night

Nice place, near everything. Needs a few updates.

6

Kevin

13 Apr 2024

·

Stayed 4 nights

It was an ok place. Good location. The room had a weird smell to it. But everything else was basic no problems

8

Hoon

5 Jul 2024

·

Stayed 3 nights

Quiet, very good location

8

Matthew

23 Jan 2025

·

Stayed 2 nights

Good location and good value.

8

Susan

13 May 2025

·

Stayed 1 night

Area was nice, staff was nice. Room a little dated but clean.

4

Venessa

8 Jun 2025

·

Stayed 2 nights

Only good thing about our stay was the location. Free breakfast is just grab and go. No coffee maker in rooms. You have to request from the front office. But bring your own coffee because it is not provided. Chose this hotel because se it offered rooms that sleeps 6 with 2 queens and a pull out couch. The pull out couch had springs coming out and full of stains. There wasn’t any bedding for the pullout couch and when asked the front desk, we got 2 sheets but they didn’t have any pillows. There was a musky smell and didn’t realize until took our shoes off that the carpet was wet. Overall not a good stay. Oh, and to top it all off we were woken up at 3 in the morning to police knocking on the room next door trying to serve a warrant!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely criticized as a minimal grab and go offering with coffee, muffins, oatmeal or granola bars, and some guests say items were missing or the coffee was poor.

Related guest reviews

6

Jena

26 Oct 2025

·

Stayed 3 nights

This hotel is not up to par. Grab and go breakfast was a joke.b

10

?????

6 Mar 2024

·

Stayed 1 night

Loved the room and the staff. Breakfast needs a big improvement. As well as coffee.

2

Ghufran

1 Aug 2022

·

Stayed 1 night

It was terrible: First despite of having a guaranteed reservation, we were told upon our arrival at 11 p.m. that there is NO reservation and we should go some where else. We asked for the manager and tried to call Hotels.com. After thirty minutes of arguments we, were given a room. The room was filthy, the carpets on the entire floor were dirty. We have never seen such a breakfast provided by the hotel. A coffee and a muffin??

2

Joyce

19 May 2025

·

Stayed 1 night

No one was available at the desk when I arrived. I had to wait a while to check in. There was no breakfast provided as advertised on this website.

2

Rebecca

20 Nov 2023

·

Stayed 1 night

The front office staff was non-existent. Their hallways smell terrible. Half the lights didn’t work. Couldn’t find the trash can. The bed was comfortable but minimal. The ac never fully cooled the room. Finally the coup-de-gra is their “complimentary breakfast” was coffee and granola bars. The doors leading to and from the sides didn’t work.

6

Forest

14 May 2025

·

Stayed 1 night

Room wasn’t clean, bed was uncomfortable. Breakfast was as lackluster

6

Cassie

25 Aug 2025

·

Stayed 3 nights

First night there was a bug that we killed. The room smelled. The next day we were able to move. The room was clean but needs updates. The breakfast was horrible. Coffee, tea, muffins, or fruit bars. The lobby and all the doors could use some Windex. The pictures on their website was more likely when it was new. The swimming pool was out of service. You could see the water was super green.

4

Natalie

13 Feb 2025

·

Stayed 1 night

I was greeted promptly and professionally. Upon checking in I was told ai was getting a newly refurbished room. From my perspective only included fresh paint and flooring. The cabinetry in the kitchenette and bathroom were ill fitting and well worn. There was no hot water at 8 PM for my shower nor at 7 AM. There were also several gnats in my room. You have to get any kitchen supplies from the front desk including a coffee maker (but bring your own coffee to brew.) Do not be fooled by the “breakfast included” statement. Breakfast includes packaged oatmeal or very small packaged muffins. Even the staff commented on how lacking it was. The bed was comfortable and the hotel was quiet. If you are wanting a cheap and safe stay, this will be acceptable. Just don’t expect much.

2

Vinson

12 Oct 2025

·

Stayed 2 nights

The breakfast was grab and go and was terrible. The room was DISGUSTINGLY FILTHY! This place needs some renovations! It had a terrible smell and the bathroom was dirty maybe even stained. Do not recommend staying here for anything! Theres alot of extracurricular activities going on all night!

4

Venessa

8 Jun 2025

·

Stayed 2 nights

Only good thing about our stay was the location. Free breakfast is just grab and go. No coffee maker in rooms. You have to request from the front office. But bring your own coffee because it is not provided. Chose this hotel because se it offered rooms that sleeps 6 with 2 queens and a pull out couch. The pull out couch had springs coming out and full of stains. There wasn’t any bedding for the pullout couch and when asked the front desk, we got 2 sheets but they didn’t have any pillows. There was a musky smell and didn’t realize until took our shoes off that the carpet was wet. Overall not a good stay. Oh, and to top it all off we were woken up at 3 in the morning to police knocking on the room next door trying to serve a warrant!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $62	12 $61	13 $65	14 $65
15 $50	16 $60	17 $61	18 $61	19 $61	20 $64	21 $65
22 $61	23 $61	24 $61	25 $62	26 $62	27 $65	28 $65
29 $61	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
		1 $65	2 $64	3 $64	4 $66	5 $65
6 $74	7 $76	8 $72	9 $73	10 $75	11 $79	12 $94
13 $74	14 $79	15 $85	16 $91	17 $88	18 $96	19 $83
20 $83	21 $77	22 $80	23 $80	24 $80	25 $84	26 $83
27 $78	28 $80	29 $79	30 $81	31 $90

Extended Stay America Suites - Dallas - Plano

Prices for Extended Stay America Suites - Dallas - Plano

Monthly average prices

About this property

Location

Room options

Deluxe Studio, Multiple Beds

Suite, 1 Bedroom

Deluxe Studio, 1 Double Bed with Sofa Bed, Accessible

Deluxe Studio, 1 Queen Bed with Sofa Bed

Deluxe Studio, 1 King Bed with Sofa Bed

Guest reviews of Extended Stay America Suites - Dallas - Plano

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Dallas - Plano

Prices for upcoming dates