Name: Holiday Inn Express Hotel & Suites Everett by IHG
Address: 131 128th Street Southwest, Paine Field-Lake Stickney, Everett, Washington, United States of America, Everett, Snohomish County, US
Price range: US$93–US$189 per night
Rating: 8.35

What guests think

At Holiday Inn Express Hotel & Suites Everett by IHG, guests frequently praise friendly staff and comfortable rooms, while noting maintenance issues, occasional odors, freeway noise, and a rough-feeling surrounding area.

The indoor pool and hot tub are hit-or-miss, with repeated reports of closures, strong chlorine, or maintenance problems, though some families enjoyed the pool. Rooms are often spacious with comfortable beds, but some guests mention poor lighting, aging fixtures or TVs, and intermittent issues with phones, drains, safes, or key cards. Breakfast offers hot choices and variety, though the space can feel cramped and items sometimes run out. Overall, it suits short, practical stays near I-5.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Indoor pool and hot tub are hit-or-miss, with recurring closures, strong chlorine, or maintenance/cleanliness problems; some families still enjoyed the pool. The fitness room feels dated, and guests noted limited parking at times and an elevator outage.

Related guest reviews

10

Shannon

7 Jul 2025

·

Stayed 4 nights

Clean. Good Breakfast. Laundry Room is a plus.

8

Alyssa

25 Oct 2025

·

Stayed 2 nights

The hotel itself was great. The hot tub had a little too much chlorine but the breakfast was awesome! The front desk did the best that they could but we encountered problems with our cards being charged. Overall, a good stay.

8

Tracie Michelle

8 Apr 2025

·

Stayed 1 night

The customer service team were great. The room was clean, the pool area was clean snd the breakfast was great. The two things that were not great were the elevator didn’t work and we had to walk the 3 flights of stairs and the hot tub jets didn’t work. I would stay there again.

6

Rebecca

16 Sept 2024

·

Stayed 2 nights

Fairly decent continental breakfast, room was comfortable but walls were pretty thin and hot tub was broken

6

maggie

18 Oct 2025

·

Stayed 4 nights

The pool and hot tub were very dirty and the fitness room very small and the equipment super old the weights were rusty

10

Elizabeth

7 Sept 2024

·

Stayed 2 nights

Room and breakfast were great. Pool and hottub have lift for mobility clients. The carpet in gym was coming apart, and the mat was very old. No wipes for gym equipment. Smallest dumbbells were 30 lbs. . ( my only concern was the gym) staff was very good.

8

LYNDA

9 Sept 2024

·

Stayed 1 night

When we entered our room, the AC was not on, the window was wide open and there was white noise blasting from the alarm radio on the nightstand.The TV in our room also didn’t work. There’s no cable connection. In addition, the room we stayed is next to the hotel guest laundry room. We could hear water sound from the washroom periodically. We booked the hotel hoping to let my parents enjoy the jacuzzi tub but found out it was under maintenance. There wasn’t any signage indicating the jacuzzi tub was under maintenance in the pool area nor on the booking site. Quite disappointed with our experience this time…

10

Helge

18 Sept 2024

·

Stayed 2 nights

This hotel is what I love about HIE all over the country. Systemic uniformity and the expectation of at least the minimum of the brands standards being kept. This little hotel isn’t the newest, and is in the most inconvenient location to get to the parking lots (hidden behind other businesses- you sort of have to go through parking lots to get to it). But the rooms are exactly what you get from the east coast to the west coast and from the south to the north. The breakfast is dependent on who is stocking it. Day one was a coffee bottle neck because the lady forgot to hit the start button after about 4 people complained about needing new coffee, I thought people where going to go brew it themselves at that point, the next day, different lady, no waiting on anything. The spa was down which wasn’t a bonus as I was hold and looking forward to hot tub but the pool is a decent size.

10

Natasha

21 Mar 2025

·

Stayed 2 nights

My stay was great. The breakfast was so convenient! The cash for laundry was difficult. But the availability of laundry was great. I didn’t get a chance to use the hot tub because of hours :(

4

Michael

6 Jan 2025

·

Stayed 3 nights

Pool was down the only reason we picked this one and when they opened the hot tub is was so dirty it was gross be at breakfast earlier if you want anything other then eggs and dry cereal milk we had to go for my son's surgery at the children's hospital will not stay here again lot's of better places to stay

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Cleanliness

Many guests report clean, fresh rooms and tidy common areas. Recurring complaints mention musty odors and missed details like hair, mold, or worn bathrooms.

Related guest reviews

10

Mike

25 Nov 2024

·

Stayed 1 night

This was one of the better Holiday Inn Express I have stayed in. The room was updated and high quality. The room was very clean and the staff was friendly and attentive.

8

Charles

11 May 2025

·

Stayed 1 night

Some parts of the bathroom were not cleaned well. The tub drain looked dirty, the trim around the floor/door has accumulated dirt, and there was dark hair around the toilet paper (from cleaning staff?).

2

adair

1 Sept 2025

·

Stayed 1 night

Room smelled horrible. Maybe animals?

10

Celena

24 Nov 2025

·

Stayed 1 night

The room was spotless, and the staff were more than helpful . me and my boyfriend had a great stay ♥️

10

Susan

23 Sept 2025

·

Stayed 1 night

A very nice hotel, very clean and modern! Will choose again!

6

Ronald

26 Jan 2025

·

Stayed 4 nights

We had an awesome view of the mildew covered A/C units just 5 feet from our window. And the constant humming buzz from the elevator on the other side of the headboard. Tub was also clogged. Just ok

2

Chandra M

30 Oct 2024

·

Stayed 2 nights

I rented a room for my disabled family member so she and her son could visit our grandmother. They had to check out a day early because of bed bugs. They also heard gunshots around the area, there are a lot of drugs and homeless right around the hotel. I'm still waiting for my refund.

4

Farheen

25 Nov 2024

·

Stayed 3 nights

The rooms were very smelly like dirty socks or something died in there. Breakfast had limited coffee and poor service. Customer service was good but hotel was not maintained. I will avoid express in future due to this bad experience.

10

Marcia

25 Dec 2025

·

Stayed 4 nights

Clean, spacious room, pretty quiet

2

David

12 Feb 2024

·

Stayed 1 night

Room was dirty. Hair in tub, stains on furniture. Will not stay there again!

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Rooms

Rooms are often spacious with comfortable beds. Drawbacks include poor lighting, aging or limited TVs, freeway or hallway noise, and intermittent issues with phones, drains, USB ports, safes, or blinds.

Related guest reviews

8

Nancy

9 Feb 2025

·

Stayed 1 night

Only problem was with tv.

10

Mary

13 Oct 2025

·

Stayed 1 night

The breakfast menu included good hot cinnamon rolls, egg white omelets and turkey sausage, and delicious apple juice. The lighting in the room was atrocious. With the drapes closed there was not enough light to adequately match colors of apparel, and instead I ended up with blue top and turquoise bottoms, instead of matching colors. To take a shower meant one could not see adequately. There was insufficient light to read. Only TV watching has sufficient lighting. There were no instructions for either the heating/cooling system, nor the drapes which were on some incomprehensible, automatic - cutesy - system.

10

Joseph

3 Nov 2025

·

Stayed 2 nights

The room was spacious and clean. Bed was very comfortable. Breakfast was very good with alot of choices. Stephanie at the front desk was very cordial. We enjoyed our stay and will stay here again!!

6

Danielle

12 Oct 2025

·

Stayed 1 night

The tv didn’t work part of the time. Sometimes would randomly turn off or stay on a black screen. Couldn’t find any of the light switches initially. And after a shower the bathtub makes an extremely loud “smacking” sound- almost like it was going to fall through the floor at any moment. Kept us up all night.

8

Jenifer

3 Sept 2025

·

Stayed 7 nights

The price was decent for the property. My room wasn't super clean but my concerns were addressed. The front desk employees were awesome. The freeway noise was bad. The beds are comfortable.

8

Carol

26 Jul 2023

·

Stayed 2 nights

This is second time we stayed here and both times the electric blinds did not work in the room. So, the blinds effectively blacked out all light and made the room very dark when we were there during the day. Very poor lighting in the room... only one light in bathroom on the mirror so nothing in the shower area. No light over the coffee maker, so needed to use our flashlight to make coffee. Only one chair in the room for seating so one of the two of us was always on the bed. Not comfortable at all. BUT, the greatest breakfast ever! Came here again so we could enjoy the best breakfast option available.

8

Fred

20 Sept 2025

·

Stayed 3 nights

Too noisey due to traffic!!

8

Bingjie

2 Aug 2023

·

Stayed 1 night

The location is pretty good as it’s right off the highway super easy to find. Surprisingly it’s pretty quiet in the room. The sleep was very good as well. Too bad the king size bed rooms are all next to elevator, it can be noisy with the beeping sound from elevator. We travelled on Tuesday and Wednesday, werent a lot of people, but I can imagine it can be noisy on the weekend. The area looks pretty sketchy though.

6

Zachary

6 May 2025

·

Stayed 2 nights

We had to request a different room because the first one smelled bad, the TV wasn't working, and neither were the USB ports. The rooms didn't feel clean overall. Breakfast was good.

8

Dale

19 Nov 2025

·

Stayed 1 night

The room was large, however the entry light was broken. It made the coffee area.very dark. The shower curtain rod was loose. That made the shower curtain slide toward the middla when wet. The tv was old and very small

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Service

Staff are frequently described as friendly and accommodating. However, several reviews cite unattended or slow front-desk service and occasional booking, room-readiness, or billing problems.

Related guest reviews

4

Stephen

4 Dec 2023

·

Stayed 1 night

Unattended front. Had to wait to check-in. Given key to room which was Not made up. Back to front desk to wait again for someone to show up to be given a key to a room that was made up. Indifferent customer service. Not impressed! Nit

8

Hooman

1 Dec 2025

·

Stayed 1 night

We stayed one night at this hotel and were very happy with the room cleanliness and the great service at reception, as well as the breakfast. The person who served breakfast was excellent, and we truly appreciated the delicious meal. Thank you to everyone!

6

Shiyao

23 Dec 2023

·

Stayed 1 night

I’m standing at the reception with two kids and calling them as well for 15 minutes. No one is here helping check in.

2

Veronica

1 Jan 2024

·

Stayed 1 night

When i arrived the female staff was rude said my room was not ready till 3:20 after 30 min i was given the keys and went upstairs and the rm was still not ready i waited till 4:00 pm . This hotel was understaffed. Hopefully nxt time i have a better experience.

10

Bryan

11 Aug 2025

·

Stayed 1 night

I booked the room online, showed up at 9:00pm for check in, got right into the room without issue, room was comfortable, I had one issue with my key not working after breakfast but it was quickly remedied. Everything was as smooth as I could ask for a reasonable price. I’d definitely stay again if I’m in the area. The staff was also great at check in and check out. Truly welcoming and helpful.

6

Sunny

21 Jan 2024

·

Stayed 2 nights

it's at a convenient location to get to downtown Seattle or the premium outlets. The breakfast is good with an acceptable number of choices. The room is ok and standard Holiday Inns style. Staff was attentative and nice to deal with. However, they randomly charge things to your credit card without your knowledge. And they don't follow up to resolve the issue (no phone call, no email, no good explanation, just nothing). If I haven't checked my card statement, nobody would have caught this mistaken charge. I have to be the one to chase the manager down to get an answer, and it's not satisfying. While I understand people make mistakes, it's just not ok that nobody took the ownership to correct their mistake. I have stayed at many different Holiday Inn in different countries and cities, this is by far the worst experience I have ever had with them.

10

Dean

2 Jun 2025

·

Stayed 1 night

Very helpful staff. I needed to change rooms, was done easily with no hassel.

10

Michelle

31 Dec 2025

·

Stayed 9 nights

The staff was great. Particularly the girl that checked us in. Very helpful and friendly. But all of the front desk team were friendly.

2

Ameet

24 Dec 2023

·

Stayed 1 night

Very poor communication between Expedia and the hotel. Had to cancel booking via Expedia when I reached the hotel due to difference in communication between hotel and Expedia. Had to rebook at the hotel at a higher price

2

Ann michelle

22 Jul 2025

·

Stayed 1 night

The worst customer service! We paid and confirmed the booking and they called me at 10:20pm no voicemail and I have to call them back after our conference to find out they do not have a room for us! No apologies and until now no reimbursement. We have to drive home with 2 kids!

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Location

Convenient just off I-5 with easy access to Paine Field, shops, and dining. Multiple reviews note freeway noise and a rougher surrounding area with homeless activity near the shared lot.

Related guest reviews

8

Ying Chi

4 Apr 2025

·

Stayed 1 night

Just got here, A bit noisy due to the traffic around the property.

10

Sharon

16 May 2025

·

Stayed 1 night

Near expressway so i could continue my travel. Breakfast included which is always a plus. Room was comfortable and clean.

6

Lashay

1 Apr 2025

·

Stayed 1 night

The property is dated, a lot of sketchy people around the casino and outside hotel

10

David

8 Apr 2025

·

Stayed 2 nights

This is an excellent place to stay with great rooms and a great hotel breakfast. The only downside is the South Everett neighborhood around 128th has seen better days and is a bit rough. So don't leave valuables in your vehicle and try to park pretty close to the entrance.

8

Kim

9 Jul 2025

·

Stayed 1 night

I felt safe parking my car there and it’s so close to lots of things

8

Bingjie

2 Aug 2023

·

Stayed 1 night

The location is pretty good as it’s right off the highway super easy to find. Surprisingly it’s pretty quiet in the room. The sleep was very good as well. Too bad the king size bed rooms are all next to elevator, it can be noisy with the beeping sound from elevator. We travelled on Tuesday and Wednesday, werent a lot of people, but I can imagine it can be noisy on the weekend. The area looks pretty sketchy though.

2

Ryan

2 Mar 2025

·

Stayed 1 night

Check in took over 15 minutes, but the person was very nice. When we got to our room, we noticed it smelled funny. I looked at the floor beside the bed and found food scraps and garbage. So we changed rooms and the second room still smelled funny, but appeared to be cleaner. There is a a lot of freeway noise at this property (which is to be expected being right off the interstate). Shares a parking lot with an old casino and gas stations. Convenient location, but it’s not somewhere we would stay again.

10

john

21 May 2025

·

Stayed 1 night

A very well looked after property. Convenient - right off I5. Nice breakfast.

10

Nathan

28 May 2024

·

Stayed 1 night

Close to Paine field for flights

8

Tae hup

15 Aug 2025

·

Stayed 2 nights

Some homeless and dirty area in this area

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Dining

Breakfast is generally well-liked, with hot options and good variety. Space can be cramped, restocking can lag, and selection varies by day.

Related guest reviews

8

Bergsman

16 Jul 2024

·

Stayed 1 night

The hotel was convenient and perfectly satisfactory. Breakfast was a normal Holiday Inn Express breakfast - again, perfectly acceptable. Holiday Inn Express met our needs for the night we stayed.

10

Cody

28 Feb 2025

·

Stayed 1 night

Great family stay

8

Ty

24 Aug 2025

·

Stayed 3 nights

Great Property Great / Kind Workforce (although food service worker a bit to "in face" of guests) Breakfast (Good Food, Hard Boiled Eggs never Available) (food service area TOO SMALL) (want colored recycling bins please)

8

Hooman

1 Dec 2025

·

Stayed 1 night

We stayed one night at this hotel and were very happy with the room cleanliness and the great service at reception, as well as the breakfast. The person who served breakfast was excellent, and we truly appreciated the delicious meal. Thank you to everyone!

10

Joan

10 Aug 2025

·

Stayed 1 night

Great breakfast! Comfortable bed and awesome pillows!

8

Patti

5 Oct 2023

·

Stayed 1 night

When we went down to breakfast at about 745 there were no eggs or omelettes. We had to ask several times and after about 1520 minutes they put it out but we had to leave for a meeting instead so when it says you’re offered a breakfast the food should be available.

10

Michaela

17 Nov 2025

·

Stayed 1 night

Comfortable clean, lots of variety for breakfast.

8

Tounes

15 Dec 2024

·

Stayed 6 nights

The breakfast was absolutely delicious the variety of foods was excellent.

10

Rita

13 Oct 2025

·

Stayed 1 night

Everything was clean and easy breakfast was phenomenal

10

Ann

4 Apr 2025

·

Stayed 1 night

The concierge was friendly and helpful - really a neat guy. We had a quiet room, as requested, and tested well. The breakfast was good - a little above adequate. Fruit would have been nice. Overall, a very pleasant stay in Everett!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$89
February	US$95
March	US$95
April	US$102
May	US$111
June	US$149
July	US$160
August	US$164
September	US$138
October	US$126
November	US$110
December	US$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $93	10 $100	11 $131	12 $161
13 $109	14 $100	15 $108	16 $108	17 $114	18 $151	19 $163
20 $112	21 $123	22 $146	23 $146	24 $120	25 $130	26 $140
27 $118	28 $106	29 $107	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $146	3 $109
4 $103	5 $107	6 $107	7 $107	8 $107	9 $189	10 $155
11 $100	12 $104	13 $103	14 $104	15 $104	16 $172	17 $172
18 $107	19 $103	20 $103	21 $105	22 $104	23 $123	24 $123
25 $98	26 $103	27 $103	28 $103	29 $101	30 $116	31 $113

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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