Homewood Suites by Hilton Raleigh-Durham AP/Research Triangle

It was a nice stay. We picked this hotel because it says in the description that there is 24 hour free shuttle service round trip to the airport, but that wasn’t the case. We found out when we got there that the shuttle runs around 6am to late in the evening, NOT 24 hours. Other than that it was a nice place to stay.

The hotel staff was very friendly and I would love to stay there again. The room was very clean and the pool was clean and just right for your skin not to much chemicals. Thank you so much ♥️

Only issue i had, was that only one elevator was working and it was very slow. Everything else was excellent!

The continental breakfast was okay, tater tots and sausage were overcooked and the pool was closed until 7/14!!! The waffle maker worked our second day there, overall the stay was okay ~

I enjoyed my stay. Breakfast was good. the pool was nice.

Enjoyed our stay. They were able to accommodate us after 11pm. Clean and comfortable beds, good continental breakfast, and fitness center was ideal for a hotel.

could use some updating. tub was small and fixture were old. not too bad though for a couple of days. bed was comfortable. the floor needed mopping. nice size TVs weight room could stand to be updated. nice big breakfast area.

Very nice property. We stayed so we were close to the airport and the kids wanted to swim. What we didn’t know is the pool was closed. They should have let us know

Nice rooms. Pleasant staff. Pool was nice. Breakfast was really good

The hotel is under renovation. The lobby is closed. We checked in at a side door that was not clearly marked and was propped open with a floor mat when we first arrived but later was locked! The only rooms available are on the 7th floor. The elevator is not reliable. We were able to use it to get to our room but it was not working when we needed to check out so we had to haul our suitcases down 7 flights of stairs and exit thru a outside door at the back of the hotel. We chose the hotel because they advertised a 24 hour shuttle to the airport. There was no shuttle. The manager said that they would pay for our taxi when our flight landed at 12:50 am but the desk clerk said she had never heard of this option.

Clean quiet comfortable rooms and friendly staff.

Staff was very nice. Hotel is a bit old and run down. Stains on sheets were a minus. Had to go to the desk to get bedding for pull out sofa. Pillows were terrible. Bed was quite hard. What looked to be cigarette burn on tub. I will say though the staff here were very nice.

Very clean property

I thought the property looked old. The bathroom had a weird smell. Overall it was comfortable and the pool was nice.

The hotel was great except for a few housekeeping oversights in our room: no shampoo in the wall container, tv remote did not work, dishes and silverware were dirty, splatter on the cupboard, no coffee cup holder. The room itself we loved - the extra space is perfect, and bed was very comfortable with the covers and ceiling fan a plus.

could use some updating. tub was small and fixture were old. not too bad though for a couple of days. bed was comfortable. the floor needed mopping. nice size TVs weight room could stand to be updated. nice big breakfast area.

Excellent customer service, clean and very spacious rooms

The receptionist was courteous and helpful. We were very pleased with the cleanliness and size of the room.

We stayed one night only for a connecting flight, but room was very spacious and clean, beds very comfortable, minutes from the airport.

I had all the privacy and cleanliness needed.

The water in the 2nd bathroom barely came out of the faucets, it had very low pressure. The AC was not cooling, the only area that was cool was the living area both bedrooms were not. They were out of a lot of cleaning supplies so you couldn’t clean your dishes when you used them.

The suites are spacious and the full kitchen was nice to have during our short stay.

The front desk guy I talked to on the phone prior to arrival was super friendly and made me excited to stay there. The check-in staff, however, was not friendly. Our room for 6 had two towels and when I asked for more, the request was not well received. I had to explain why we needed more towels. Six people are not sharing bath towels. Rude breakfast staff. Alarms going off in the night (not the hotel’s fault… some kids pulled the alarm and broke it. Just an unfortunate event) Pull out bed wouldn’t come out. Had to request help to bend the bars so it would open (we have a similar pull-out at home and are familiar with what it takes to open one) Swimming pool was disgusting due to soggy exploded diapers. This is not the hotel’s issue, but rather, hotel guests. Large Costco sized bottles of alcohol were being serving from by hotel guests and they were so drunk. Glass shouldn’t be in the pool area. Again, this was a guest problem, not staff. Hotel attracts the riff raff.

These rooms are amazing and spacious. It was safe and quiet.

I thought we just got a room, but walked into an apartment . It was clean, felt like home away from home. Staff was very professional, breakfast was very good and plenty. Love that choice of China dishes was given to lesson trash of plastic. Overall we had a very pleasant stay. Highly recommend. You get what you pay for.

The location was great. The neighborhood was safe and lots of restaurants to choose from. The suite was nice and having a full size fridge is bonus. The bathroom is really small and only one person at a time can use the sink/mirror. Breakfast was better than some, but not a lot of choices for healthy eating, especially fruit choices. The bed was very comfortable and the pillows were exceptional. The "sofa" in the sitting area was very uncomfortable and we ended up watching all of our tv from bed. I would definitely stay here again. The staff was friendly and helpful.

could use some updating. tub was small and fixture were old. not too bad though for a couple of days. bed was comfortable. the floor needed mopping. nice size TVs weight room could stand to be updated. nice big breakfast area.

Clean, comfortable, spacious suites. Modest clean gym. 5+ available NACS EV charging stations that are slower but cheaper than Supercharger locations.

We stayed one night only for a connecting flight, but room was very spacious and clean, beds very comfortable, minutes from the airport.

Great room for the price with a balcony.

My room was very nice. The hotel appeared clean and breakfast was okay. Needs more parking. The two ladies at the front desk could really use some training in customer service. Not friendly at all. The one with the short hair blonde tips and the one with the red locs.

I stayed at this property with my daughter while visiting Duke University. The hotel itself was convenient to the area of the university. The property itself was great and has a nice breakfast with a large dining area. The hotel room was nice and quiet. Jasmyn was the staff member who checked us in and helped us. She even put in a request for housekeeping for us. Unfortunately, after we came back from a long day outside for college visits and expected to have a clean room to relax in, we found housekeeping did not follow through with the request. Therefore, I had to call the front desk to find out what happened. I could not get an answer and was left to request linens, toilet paper, etc. This is not the expectation I have of a Homewood Suites. I mentioned it again upon checkout, and the front desk staff did not seem to care. She said she would put a message in to the manager, and he would give me a call. Of course, like most places these days, there is no customer service. I still have not received that call, and I was even told by that staff member that I could contact Expedia so they could advocate on my behalf. Seriously??? Why can’t people do their jobs and actually rectify the situation? So, while this Homewood Suites was a decent place to stay, I would think twice because of the lack of customer service especially being a Hilton Honors member.

Staff and hotel were great. Thanks for the comfortable stay!

We were there 3 nights and no one ever came to clean our room. We inquired at the front desk and they said they do it every other night, which we are fine with, but they never came at all!

I appreciated the front desk staff who helped me navigate an incorrect booking date on my part. They were wonderful and gracious despite the error on my part. When I had to switch rooms, they found me another quickly on the same hall so I could easily move my belongings. The service was top notch and I appreciate their kindness and professionalism. EXCELLENT staff!

Always clean. & friendly staff

Nice suites with kitchenettes. Staff provided excellent service. Enjoyed breakfast.

Homewoods was an ideal get-away for family wedding experience. I requested an early check-in and was graciously granted it. I was gifted two 16-oz bottles of water on arrival and check-in. The hot breakfast was delightful and everything was clean, well-maintained and smelled great! I'm keeping Homewoods in mind!!!

I feel bad about giving 3 stars for a super nice clean hotel but staff totally ignored report of my broken refrigerator in the room that my food in the cooler went bad totally! No cold drinks etc. Not fun on a hot summer. Other than that all great

The staff here was very unprofessional! We booked a room for a night through Expedia and was driving from NY so around 2pm we called the hotel ahead of time and let them know we were on our way but would be late and wanted to make sure we would still be able to check in when we got there, the person we talked to asked for our confirmation number pulled up our reservation and told us that is No Problem at all she noted it down and will let the next person coming on shift know, the weather was bad and there were a bunch of accidents on our way there so around 8pm we called the hotel again and informed them that there were major delays on the interstate and we are still on our way, we let them know that we have 4 kids and wanted to ensure our room will still be ready since we wouldn't arrive until the early morning hours, the same person we talked to earlier once again reassured us that our room will be ready for us when we arrive and we had nothing to worry about. When finally arrived a little after 2am the person at the front desk informed us that they did not have any rooms at all available and that there was a miscommunication because due to some system error they had my reservation for a different date. When we asked her why the last person didn't tell us that while we were in communication with her she said that the other worker must have saw that we had a booking but didn't look at the date....This whole situation made no sense to me.👿

Close to work

I stayed at this property with my daughter while visiting Duke University. The hotel itself was convenient to the area of the university. The property itself was great and has a nice breakfast with a large dining area. The hotel room was nice and quiet. Jasmyn was the staff member who checked us in and helped us. She even put in a request for housekeeping for us. Unfortunately, after we came back from a long day outside for college visits and expected to have a clean room to relax in, we found housekeeping did not follow through with the request. Therefore, I had to call the front desk to find out what happened. I could not get an answer and was left to request linens, toilet paper, etc. This is not the expectation I have of a Homewood Suites. I mentioned it again upon checkout, and the front desk staff did not seem to care. She said she would put a message in to the manager, and he would give me a call. Of course, like most places these days, there is no customer service. I still have not received that call, and I was even told by that staff member that I could contact Expedia so they could advocate on my behalf. Seriously??? Why can’t people do their jobs and actually rectify the situation? So, while this Homewood Suites was a decent place to stay, I would think twice because of the lack of customer service especially being a Hilton Honors member.

Very comfortable suite and would make a nice apartment for a single person. Very convenient if you have business in the RTP or with USCIS, both of which are very close by

Was at the Homewood Suites for a work trip. Didn't spend much time in the hotel, but the accommodations were even better than I was expecting! Not incredibly fancy, but plenty cozy for the price.

Great experience clean room, friendly staff, excellent service and location.

The girl at the front desk was super friendly and welcoming which made a fantastic first impression. Room was spotless, great water pressure, perfect location if you’re here for business in the research triangle.

Close to airport with easy access.

We stayed one night only for a connecting flight, but room was very spacious and clean, beds very comfortable, minutes from the airport.

This was near the airport

Great location. Friendly and informative staff. Quiet. Comfortable bed, roomy, plentiful breakfast foods, many very good restaurants nearby.

Very nice property, the breakfast was fair, the hotel had 2 baseball team staying with them and the noise went on until after 1am.

Everyone was so nice, especially front desk employee. Ladies at breakfast were so accommodating. The breakfast selection, including the waffle maker, was good, and there were plenty of places to sit, eat, and spread out.

The location was great. The neighborhood was safe and lots of restaurants to choose from. The suite was nice and having a full size fridge is bonus. The bathroom is really small and only one person at a time can use the sink/mirror. Breakfast was better than some, but not a lot of choices for healthy eating, especially fruit choices. The bed was very comfortable and the pillows were exceptional. The "sofa" in the sitting area was very uncomfortable and we ended up watching all of our tv from bed. I would definitely stay here again. The staff was friendly and helpful.

Nice suites with kitchenettes. Staff provided excellent service. Enjoyed breakfast.

The stay was decent but I would not stay here again. The hot breakfast was just sausage slices that tasted like hot dogs, and fried potatoes, plus bagels and other bread options. It was clean and most of the employees were lovely, however I did have one very rude encounter with one of the desk agents. The checkout time says noon on Expedia but the hotel checkout time is actually 11. This was an issue during my stay as I stayed until noon, even double checking that morning. Overall it was a good place to sleep but not somewhere I would go to enjoy any hotel amenities outside of a shower and a bed.

Homewoods was an ideal get-away for family wedding experience. I requested an early check-in and was graciously granted it. I was gifted two 16-oz bottles of water on arrival and check-in. The hot breakfast was delightful and everything was clean, well-maintained and smelled great! I'm keeping Homewoods in mind!!!

Great hotel very clean. Quiet. Great parking. Breakfast was ok. Basic breakfast food

Beds and pillows were so comfy. Kitchen well-stocked and everything working. Nice pool, well-done breakfast.

Nice rooms. Pleasant staff. Pool was nice. Breakfast was really good

Breakfast is very poor, there is not even waffers on weekdays.