Is parking available at the hotel?

Self-parking is available on-site for a fee of EUR 26 per night. There is also nearby parking available at the same rate. Valet parking services are offered as well. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 30 per person.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle service is available for a surcharge of EUR 75 per vehicle (one-way, maximum occupancy 3). To arrange the transfer, guests must contact the property 48 hours prior to arrival.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additionally, elevators are available for easy access to different levels.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Vienna, just steps from the Vienna University of Technology and within a 5-minute walk of St. Charles Church. It is approximately 0.4 miles from Naschmarkt and 0.6 miles from the Vienna State Opera.

What are the hotel's policies for guests staying with children?

Children 6 years old or younger stay free when occupying the parent or guardian's room using existing bedding.

Hotel Kaiserhof Wien - Luxury Stay in Vienna

Average nightly price at Hotel Kaiserhof Wien by month, last 12 months (USD)
Month	Average price
January	$176
February	$174
March	$197
April	$214
May	$264
June	$244
July	$199
August	$189
September	$249
October	$234
November	$246
December	$347

What guests think

At Hotel Kaiserhof Wien, travellers consistently praise the welcoming staff, spotless rooms, and a convenient yet quiet location near Karlsplatz and sights, while a few note dated touches and occasional issues with room temperature control or air conditioning.

Many appreciate the hotel's polished, old-world ambience and thoughtful details, from pillow menus to a personable bar. Breakfast is widely described as abundant and high quality, though a handful of reviews report minor inconsistencies. Expect a refined stay with classic charm.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Many guests appreciate the cozy bar and the wellness area with sauna and steam room. Some note limited lift availability and off-site parking.

Related guest reviews

10

Abraham

Oct 19, 2024

·

Stayed 1 night

Location was outstanding. Hotel was nice and clean. Breakfast was very good and staff members were friendly. Due to construction it was hard to get to the hotel. They only have 10 parking spots so if you’re driving, you’ll have to find a near parking lot.

10

Bradley

Aug 16, 2025

·

Stayed 3 nights

Outstanding hospitality, steam room and sauna were excellent. Breakfast very good as well. Highly recommend.

10

Erik en Esther

Oct 5, 2025

·

Stayed 4 nights

Prachtige ontbijt zaal en erg attent personeel. Receptie is meer dan vriendelijk en kundig. Veel verschillende nationaliteiten in het hotel. We hebben extra genoten van de sauna en het stoombad. Het hotel ligt super centraal. Alle metro lijnen in de buurt.

Translate

10

Steve

Dec 19, 2024

·

Stayed 2 nights

Lovely hotel with a truly independent feel and a traditional approach to the delivery of customer service in the modern day. Genuinely friendly staff who are very experienced in what they do. In many respects it was a refreshing change from the typical corporate chains of hotels. Worthy of special mention are Gilbert, hotel manager, who we met at the front desk on arrival. He immediately made us feel relaxed and at home in our new settings. And Sanjay, head barman, who was an absolute pleasure to meet. Very friendly and very knowledgeable about his craft as a barman. The hotel benefits from a great location and offers a great breakfast which seems to please everyone. Also worth a mention is the sauna and steam room which is a great way to relax and refresh. Also, we had a nice bed with a ‘pillow menu’ and a super shower. Difficult to find fault with.

10

Mozher

Jun 10, 2023

·

Stayed 5 nights

Every think is very good accept that only one lift is working during our 5 nights stay. And that the shower holder is loose. It didn't hold when I tried to rise it high. The breakfast buffet is perfect although we paid for it The staff at the reception are excellent.

10

William

Apr 20, 2025

·

Stayed 6 nights

Classy hotel. Nice lobby and reception area. Front desk staff very helpful. Excellent continental breakfast. Room was clean, bed comfortable, sufficient space. Good shower. Sound proofing good within hotel though did hear some street noise some nights. 5 min walk to two different metro stations. 10 min walk to the museum district area. Great deal for the price. Would definitely stay there again.

10

Robert

Oct 27, 2024

·

Stayed 5 nights

The bartender, Sanjay, is simply the best! Wonderfully engaging and an outstanding gentleman.

10

Paul

Nov 19, 2025

·

Stayed 5 nights

The hotel, the room and facilities were excellent. Sanjay the barkeeper was particularly outstanding. I would definitely stay here again if I visited Vienna.

10

Sylvia

Jul 18, 2023

·

Stayed 2 nights

Lovely gem of a hotel in a quiet area. 5min walk to Karlskirche and the Naschmarkt as well as the Opera. Lovely large superior room with comfy beds. Bathroom on the smaller side, but adequate. Nice bar and lounge and goid breakfast. The only complaint we had was bad internet/wifi. But still, this is our new favourite hotel in Vienna.

10

Chrislene

May 20, 2025

·

Stayed 5 nights

This hotel is so thoughtful in all of their services. They truly go above and beyond. The breakfast is amazing with so many options, the room was great, they also have a steam and sauna room. Oh I cant forget the shoe shone machine which came in handy after long days of walking around in gardens from Palace visits. The staff was always pleasant and after staying there for 5 days, they truly helped in making a trip a memorable one. I highly recommend this hotel!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are consistently described as spotless and well maintained. A few remarks mention older decor, but hygiene standards are high.

Related guest reviews

10

AMANDA

Sep 7, 2025

·

Stayed 2 nights

Bedroom and communal areas were immaculately maintained. Facilities in the bedroom were excellent, they had thought of everything. Breakfast was amazing, extensive food choices, well presented and professional waiting on staff. All in all couldn't fault it.

10

Laura

Nov 1, 2025

·

Stayed 3 nights

The hotel exceeded our expectations. It is cleaner than any hotel I’ve ever been in. The breakfast buffet was AMAZING! You get your own personal tea pot, honey was from a fresh honeycomb, the cheese selection unparalleled. Highly, highly recommend the hotel.

10

Funda

Aug 12, 2025

·

Stayed 3 nights

Hotel Kaiserhof Wien combines classic charm with modern comfort. The rooms are spotless and quiet, the location is perfect for exploring, and the breakfast is exceptional. Most of all, the staff make you feel genuinely welcome — every interaction is warm and personal.

10

Mindy

May 11, 2025

·

Stayed 3 nights

This was a lovely hotel. Our room was spacious and everything was in good condition. The location was great- easy to walk to many different parts of the city.

10

William

Nov 12, 2025

·

Stayed 3 nights

Very friendly and helpful staff. Clean room. Walking distance to most points of interest in the city.

10

Benjamin

Nov 2, 2025

·

Stayed 2 nights

Everything was very clean and staff very kind and helpful

10

Christopher

Dec 28, 2024

·

Stayed 5 nights

Stayed for 5 nights over christmas and it was fantastic. Large room that was extremely clean and every morning when we got back after breakfast the bed was made,clean towels and everything replenished. Breakfast was great,staff were extremly efficent. Hotel is situated in a very quiet street about a 20 minute walk into the centre and a 4 minute walk to the metro that will take you all over,very easy to use and not expensive. We would definately stay here again. Thankyou to all the team for a wonderful stay.

10

Brian

Sep 8, 2025

·

Stayed 2 nights

Walking distance to the inner ring where most of the sights and dining options are. Close to local transportantion. Spotlessly clean. Good sized rooms by Europe standards. Excellent breakfast is included!! Beautifully decorated in lounge and entrance.

10

Olaf

Aug 29, 2024

·

Stayed 2 nights

Zentral (ca. 5 Minuten zu Fuß bis zum Karlsplatz) und dennoch in einer ruhigen Seitenstraße gelegen. Zimmer geschmackvoll eingerichtet und sehr sauber, bequeme Betten. Sehr reichhaltiges Frühstücksbuffet. Kaffee wie im Kaffeehaus: frisch zubereitet und vielfältig. Überaus freundliches Personal.

Translate

10

Aki

Aug 24, 2024

·

Stayed 2 nights

Friendly and professional staff, clean room and great breakfast! Good choice for family and couple.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, quiet and often spacious, with extras like pillow menus in some. Some guests report small or dated rooms and recurring temperature-control issues (overheating or weak A/C), and occasional Wi‑Fi or mattress complaints.

Related guest reviews

6

Alexander

May 29, 2025

·

Stayed 2 nights

Good breakfast and a nice building in a central location, welcome drinks, good wifi. On the first night there was no ventilation and no aircon and sleeping with open windows was on the noisy side. Although we contacted the reception, nothing happened until the following day when aircon worked very well.

8

KAI

Aug 5, 2025

·

Stayed 1 night

Dårlig seng men bra personale og hotellet i seg sel er bra. Rommet slitt

Translate

10

Tracy

Oct 29, 2024

·

Stayed 4 nights

Hotel was very nice and the staff very friendly and helpful. The room was comfortable but very hot. We turned the heat down as much as possible and opened the windows but was still very warm when sleeping. We spoke with the front desk about this and they turned off the heat to our room completely, which solved the problem!

8

John S.

Aug 30, 2024

·

Stayed 2 nights

The hotel is a good location for taking a walk to many major tourist attractions. I didn't like the size of our room--it felt small and crowded, plus there was an awkward small ledge at the entrance to the bathroom that was easy to trip over.

6

Jarad

Jul 6, 2025

·

Stayed 1 night

The hotel is beautiful. The front desk staff and bartender were friendly and quite charming. The room was quite beautiful and spacious. The failings of the hotel were 2 vital points: (1) Vienna summers are very hot and the air conditioning in the room was substandard. (2) the breakfast buffet was touted as the best in Austria. It isn’t. I’ve lived in Austria since 2014 and have had far better breakfasts at hotels. There was so much marketing propaganda about the breakfast that we were looking forward to experiencing it, but it was frankly mediocre. There are other places in the city to get a wonderful breakfast so leaving the hotel for the meal is highly recommended.

10

Mindy

May 11, 2025

·

Stayed 3 nights

This was a lovely hotel. Our room was spacious and everything was in good condition. The location was great- easy to walk to many different parts of the city.

10

Diana

Mar 14, 2025

·

Stayed 5 nights

The bed was very comfortable and the room was quiet. The staff were friendly and helpful.

10

Sylvia

Jul 18, 2023

·

Stayed 2 nights

Lovely gem of a hotel in a quiet area. 5min walk to Karlskirche and the Naschmarkt as well as the Opera. Lovely large superior room with comfy beds. Bathroom on the smaller side, but adequate. Nice bar and lounge and goid breakfast. The only complaint we had was bad internet/wifi. But still, this is our new favourite hotel in Vienna.

10

Satoshi

Sep 10, 2025

·

Stayed 4 nights

チェックイン時のレセプションの男性担当の方の応対がとても丁寧で心地よかったので最初から好印象でした。部屋は標準の部屋でしたので、決して広いとは言えませんが、滞在に不自由することはないレベルで、リーズナブルだと思います。館内の随所に絵画、ホテルの歴史を示す写真などが掲げられており、ホテルの印象を高める配慮が見て取れました。スタッフ皆さんの応対も総じてよかったです。朝食の内容も日毎に一部のものは変えられていたので毎朝の朝食はとても満足しました。中心地からは離れていますが、そのため環境は良く、夜は静かでした。一方で周辺にはレストランが多数あり、近場で食事するに困らないと思います。

Translate

10

Barbara

Sep 12, 2025

·

Stayed 3 nights

This felt like a five star hotel. The room was spacious and comfortable, with a choice of pillows to go with your sleep preferences! The breakfast was outstanding. The hotel is so convenient to the major sites—walkable to the opera house, the winter palace, the museums, shopping, dining, and the underground (metro). We loved it!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is a standout: staff are widely described as friendly, attentive and helpful across reception, breakfast and bar. Isolated reports mention brusque interactions or slow responses, but most experiences are very positive.

Related guest reviews

10

Christopher

Oct 4, 2025

·

Stayed 2 nights

The staff was absolutely incredible!

10

Holly L.

Nov 12, 2025

·

Stayed 3 nights

We had a great stay. Very friendly and helpful staff. The young lady who helped us upon arrival and departure was terrific. Breakfast was fresh and plentiful. The dining room was elegant and the service excellent. We were upgraded to a larger room which was clean and comfortable. At times the room got a little warm but we opened the window for a few minutes and it cooled off quickly. Very convenient location near public transportation, music venues and the museums. Highly recommend.

10

Maryllis

Nov 27, 2025

·

Stayed 3 nights

Courteous and helpful staff. Great location. Great breakfast. Would definitely stay here again.

10

Daian

Jul 12, 2025

·

Stayed 3 nights

A Truly Exceptional Stay! :) We had an absolutely fantastic experience at this amazing Hotel! From the moment my mom and I arrived, everything exceeded our expectations. The atmosphere was warm and welcoming, and the staff made us feel genuinely valued as guests. A special shoutout to Anastasia, who was truly amazing—her kindness, professionalism, and attention to detail made our stay unforgettable. She went above and beyond to ensure everything was perfect, and her warmth made us feel right at home. More than that, all of them made us feel as "QUEENS" :) The room was immaculate, comfortable, and beautifully styled. Every detail, from check-in to check-out, was smooth and thoughtful. The gentlemen in the reception were also amazing! The restaurant was beautiful, and the food exceed our expectations. The best breakfast ever! The manager was also amazing and kind! Thank you to the entire team for such a memorable stay. We’ll definitely be returning—and recommending this gem to everyone we know! Thank you again for an amazing stay! Daian and Luz.

10

Peter

Jul 14, 2025

·

Stayed 3 nights

We enjoyed our stay especially the friendliness of the staff very much. Next time we visit Vienna we will definitely stay at the Hotel Kaiserhof.

10

Roland

Aug 10, 2025

·

Stayed 2 nights

Zimmer, Frühstück und Personal, v.a. an Rezeption und Bar sehr sehr gut und freundlich. Hat uns sehr gefallen, vielen Dank Frau Anastacia für die super Gastro Tipps!

Translate

10

Carolyn

Oct 19, 2023

·

Stayed 1 night

The staff makes this property exceptional..Max at the bar top notch service..front desk manager during day so kind and helpful

10

Paul

Nov 19, 2025

·

Stayed 5 nights

The hotel, the room and facilities were excellent. Sanjay the barkeeper was particularly outstanding. I would definitely stay here again if I visited Vienna.

10

Julie

Sep 30, 2025

·

Stayed 2 nights

Excellent service.

10

Stephen

Feb 23, 2025

·

Stayed 3 nights

Excellent staff, very clean hotel. Made to feel very welcome.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central, walkable setting near Karlsplatz, the opera and museums, yet on a quiet side street. A few guests found late‑night dining immediately nearby limited or noted a slightly longer walk to the busiest areas.

Related guest reviews

10

Anne

Apr 22, 2025

·

Stayed 5 nights

Wonderful location, property and staff! Very walkable and excellent access to U lines and tram.

10

Eric

Jun 17, 2025

·

Stayed 1 night

Our first time to Vienna we stayed 2 nights prior to a Globus tour of Austria and Switzerland. Very nice hotel, close to everything important to us. 8 minute easy walk to the Musiktheatre. Buffet brunch was good. Helpful friendly front desk staff. We enjoyed our stay very much.

10

Richard

Sep 23, 2025

·

Stayed 1 night

My room was clean, quiet and nicely decorated. The hotel is within easy walking distance of a number of attractions including Karlskirche and the Belvedere.

10

Adrian

Sep 18, 2025

·

Stayed 6 nights

Great location walkable to the city centre

10

Yunling

Oct 11, 2024

·

Stayed 1 night

Great location!

10

susan

Nov 2, 2025

·

Stayed 3 nights

Lovely staff. Breakfast was so very good, lots of healthy choices, good cooked food and extremely pleasant and professional staff. The hotel was on a quiet side street, minutes from the main part of the city so a perfect location.

10

Guillermo

Oct 4, 2024

·

Stayed 2 nights

Great location! Walking distance to main places to visit

10

Mohamed

Jul 3, 2023

·

In a very central area that’s so close to the downtown. Also the hotel is in a great condition and the rooms are comfy. The staff I’ve dealt with are very professional, responsive, and accommodating. Would definitely stay there again the next time I come to Vienna.

10

Olaf

Aug 29, 2024

·

Stayed 2 nights

Zentral (ca. 5 Minuten zu Fuß bis zum Karlsplatz) und dennoch in einer ruhigen Seitenstraße gelegen. Zimmer geschmackvoll eingerichtet und sehr sauber, bequeme Betten. Sehr reichhaltiges Frühstücksbuffet. Kaffee wie im Kaffeehaus: frisch zubereitet und vielfältig. Überaus freundliches Personal.

Translate

10

Robert

Jun 12, 2025

·

Stayed 3 nights

The hotel is perfectly located. It is walking distance to the Inner district with museums, restaurants etc. The hotel is on a quiet street. Staff is fully available and extremely helpful. We loved our stay!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality, with touches like a tea service and honeycomb; bar service also earns compliments. A few guests mention inconsistency, lukewarm hot items, or repetition over several days.

Related guest reviews

10

Holly L.

Nov 12, 2025

·

Stayed 3 nights

We had a great stay. Very friendly and helpful staff. The young lady who helped us upon arrival and departure was terrific. Breakfast was fresh and plentiful. The dining room was elegant and the service excellent. We were upgraded to a larger room which was clean and comfortable. At times the room got a little warm but we opened the window for a few minutes and it cooled off quickly. Very convenient location near public transportation, music venues and the museums. Highly recommend.

10

Laura

Nov 1, 2025

·

Stayed 3 nights

The hotel exceeded our expectations. It is cleaner than any hotel I’ve ever been in. The breakfast buffet was AMAZING! You get your own personal tea pot, honey was from a fresh honeycomb, the cheese selection unparalleled. Highly, highly recommend the hotel.

10

Linda

Sep 25, 2025

·

Stayed 3 nights

Breakfast was excellent.

10

ISABELLE

Jul 5, 2025

·

Stayed 10 nights

Superbe hôtel tant au niveau de son emplacement que la qualité de son hébergement. Le personnel est très professionnel et à l'écoute des demandes. Le petit déjeuner est très varié et savoureux. L'hôtel est situe dans une rue très calme, dans un quartier très sympa et à deux pas de la station Karlsplatz. Je recommande vivement cet hôtel.

Translate

6

Jarad

Jul 6, 2025

·

Stayed 1 night

The hotel is beautiful. The front desk staff and bartender were friendly and quite charming. The room was quite beautiful and spacious. The failings of the hotel were 2 vital points: (1) Vienna summers are very hot and the air conditioning in the room was substandard. (2) the breakfast buffet was touted as the best in Austria. It isn’t. I’ve lived in Austria since 2014 and have had far better breakfasts at hotels. There was so much marketing propaganda about the breakfast that we were looking forward to experiencing it, but it was frankly mediocre. There are other places in the city to get a wonderful breakfast so leaving the hotel for the meal is highly recommended.

10

Ingrid

Jul 26, 2025

·

Stayed 3 nights

Very clean, and in walking distance to the city center. The breakfast buffet was great with different options each day. The staff was super friendly and went above and beyond to make the stay memorable. I'll definitely recommend it!

10

Jennifer

Jun 19, 2025

·

Stayed 1 night

We loved everything about this property. Front desk staff was engaging, polite and helpful. Every area we explored was perfectly maintained and clean. The room had every necessity plus a pants press, which we used and loved. The buffet breakfast and tea bar brought me great joy. They even had a honeycomb with the jellies for your toast. Could not have been more pleased with the hotel and it was a short walk to everything.

10

Andre

Jan 7, 2026

·

Stayed 3 nights

Quarto muito bom, café da manhã excelente, recepção ótima, serviço de bar muito bom.

Translate

10

Rebecca

Aug 23, 2023

·

Stayed 2 nights

Fantastic stay. Beautiful room. Airy and quiet common spaces with great interior décor—refreshing mix of 19th century and modern: very classy. The breakfast buffet is amazing. So much variety. 7 kinds of jam and as many types of bread, cakes, charcuterie, teapots for your tea with individualized cute tiny milk pitchers. Jacquard white tablecloths under sparkling chandeliers with a daily newsletter with staff tips for what to visit. Charming staff. Eager to help and always a smile. Ideal location—close to everything but calm residential street. Would not stay anywhere else in Vienna!

8

Lynda

Apr 5, 2025

·

Stayed 3 nights

The hotel is well placed near the tube station. Staff were friendly and helpful. Rooms spotless and beds very comfortable. Good choice of food at breakfast….only gripe was that the cooked food was cold by the time we sat down, as it was served on cold plates. Otherwise, no faults… and I would recommend the hotel to friends.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $235	6 $197	7 $175
8 $141	9 $161	10 $255	11 $235	12 $165	13 $293	14 $293
15 $213	16 $218	17 $224	18 $184	19 $176	20 $429	21 $400
22 $196	23 $281	24 $305	25 $245	26 $248	27 $333	28 $1,277
29 $196	30 $176

Su	Mo	Tu	We	Th	Fr	Sa
		1 $318	2 $376	3 $261	4 $1,724	5 $400
6 $318	7 $382	8 $330	9 $317	10 $327	11 $1,544	12 $333
13 $207	14 $374	15 $292	16 $327	17 $379	18 $400	19 $1,147
20 $213	21 $281	22 $291	23 $348	24 $348	25 $383	26 $241
27 $353	28 $208	29 $1,583	30 $2,275	31 $1,896

Hotel Kaiserhof Wien

Prices for Hotel Kaiserhof Wien

Monthly average prices

About this property

Location

Room options

Superior Room

Business Room

Suite

Junior Suite

Classic Double Room

Classic Double Or Twin Room (With Extra Bed)

Guest reviews of Hotel Kaiserhof Wien

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Kaiserhof Wien

Considering this hotel for your Vienna trip?

Prices for upcoming dates