Is parking available at the property?

Parking is available on-site for a fee of EUR 37 per day. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered for a fee of approximately EUR 20 per person. Serving hours are weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Are pets allowed at the property?

Pets are allowed with a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Vienna, just steps from Mariahilfer Street and a 4-minute drive from MuseumsQuartier. It is 1.4 mi (2.3 km) from Naschmarkt and 2.1 mi (3.4 km) from Schönbrunn Palace.

What are the policies for guests staying with children?

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of EUR 35 per night, and advance request or confirmation is required. Information about cribs is not provided.

IntercityHotel Wien - Comfortable Stay in Vienna

Average nightly price at IntercityHotel Wien by month, last 12 months (USD)
Month	Average price
January	US$90
February	US$71
March	US$84
April	US$110
May	US$135
June	US$116
July	US$92
August	US$85
September	US$107
October	US$107
November	US$107
December	US$183

What guests think

Across many reviews, IntercityHotel Wien stands out for its central spot by Westbahnhof and Mariahilfer Straße, easy access to metro, trams and shops, and straightforward rooms that suit city breaks more than luxury stays.

Many mention friendly, helpful staff, though check-in queues and uneven responsiveness appear at busy times. Rooms are simple and comfortable, but standard categories often lack a kettle or fridge, some guests report weak air conditioning, street or corridor noise, and occasionally unreliable Wi‑Fi. Cleanliness is generally fine yet housekeeping can be inconsistent, with missed servicing or mould noted in some bathrooms; breakfast is widely praised for variety, though lukewarm coffee, crowding, or slow replenishment are sometimes mentioned. Expect a convenient, no‑frills base for exploring Vienna.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site amenities are basic; guests note lobby drinks are limited to certain times or paid via machines, parking nearby can be costly, and in-room safes sometimes require a fee or had maintenance issues.

Related guest reviews

10

Rainer

10 Feb 2024

·

Stayed 2 nights

Alles in allem absolut okay. Einziger Schwachpunkt: der Straßenlärm. Aber dafür ist man eben direkt an der Mariahilfer Str., ganz in der Nähe: Westbahnhof, Bim-, Bus- und U-Bahnstationen. Das Personal sehr freundlich, die Zimmer sauber und mit allem ausgestattet, was man für einen Kurzauftenhalt braucht. Kaffee und Getränke gibt's in der Lobby (ab Mittag) gratis ...

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8

Werner

2 Jul 2025

·

Stayed 3 nights

Leider musste der Aufzug genutzt werden, um von der 3.Etage zum Frühstück und zurück zu gelangen. Hier wäre vor allem auch wegen An- und Abreisebelastung die Treppennutzung sinnvoll. Das sollte dringend überdacht werden. Generell müsste es möglich sein, sein Zimmer ohne Aufzug zu erreichen. Das Frühstück war ansprechend, abwechslungsreich und mehr als genügend. Die Zimmer sind ordentlich und die Klimaanlage arbeitet gut. Danke, wir empfehlen das Hotel gerne weiter.

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8

Alistair

23 Jan 2024

·

Stayed 4 nights

This property was perfect for our weekend. The only downside we experien ed was the there was no in room tea facilities. They did offer free drinks in the common area, but times applied and it was during the day when most people are out exploring.

8

Colin

3 May 2024

·

Stayed 1 night

Good, other than my laptop and wallet got trapped in the room safe - battery needed replacing but no-one had a key to the battery compartment. Managed to get the safe open but was then not usable until engineers available next morning. Lost about 2hrs of work. Batteries should be checked regularly.

6

Günter

24 Jul 2024

·

Stayed 2 nights

Die Lage des Hotels ist super, bei der Einkaufsstrasse und sehr nahe an der U-Bahnstation. Der Eingangsbereich des Hotels ist sehr ansprechend. Enttäuschend war die Zimmerreinigung, auch am 2. Tag fehlte das Nachfüllen der Duschseife wie auch das Wechseln der leeren Kleenex Box, auch funktionierte der Safe im Zimmer nicht.

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6

Sylvia

26 Jun 2022

·

Stayed 2 nights

Das Hotel liegt sehr Zentral, Personal sehr frundlich,Zimmer sauber. Leider gibt es in der Lobby keinen Wasserautomat auch keinen Kaffee, das hätte ich um den Preis schon erwartet.

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8

Thomas Peter

12 Apr 2025

·

Stayed 6 nights

Stay was good, air conditioning did not work, could choose when we had room cleaned and towels changed. Service was friendly, good location. No iron or kettle in room but there was a vending machine and coffee machine in reception where you can pay for coffee or tea

8

Daniel

12 Jan 2022

·

Stayed 1 night

Es sind viele Restaurants in der Umgebung, nur das Parken war sehr Teuer

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8

andrea

5 May 2022

·

Stayed 1 night

Hotel più che bene - park adiacente caretto…

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10

Yvette

5 Jan 2023

·

Stayed 19,356 nights

Didn't like the use of the safe? Seems you had to pay for it with credit card. Front desk people were awesome: very helpful, gave me free pass for city transportation, were polite, courteous and the best. Please thank them for their service.

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Cleanliness

Many guests found rooms clean, but housekeeping is inconsistent. Reports include missed servicing, empty dispensers, odours, and visible mould in some bathrooms.

Related guest reviews

6

Pascal

24 Sept 2024

·

Stayed 4 nights

Hotel is in a convenient location with access to public transportation and shopping/dining. The breakfast buffet is good although for some strange reason they are cleaning the hall at the elevators and restaurant entrance each day at exactly the busiest moment. While I stayed there the room was cleaned only once (in 4 days) even though I asked it to be done more often. Probably the mould on the bathroom ceiling is a consequence of this. Still, the beds are clean and comfortable and for sleeping the room serves it purpose.

8

Anita

22 Dec 2024

·

Stayed 1 night

Im grossen und ganzen ein nettes, guter gelegenes Hotel. Das Badezimmer war nicht sauber, Haare lagen vom Vorgänger noch am Boden. In der früh wurden wir von einer Reinigungsdame im Zimmer überrascht. Sie klopfte extrem laut an und ehe wir was sagen konnten stand sie im Zimmer und schrie,: Zimmerservice, can i help you? So etwas unverschämtes haben wir noch nie erlebt, zumal wir noch geschlafen haben um 8 Uhr. Das selbe hat sie im Nebenzimmer auch gemacht. Eine Frechheit!

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10

Sandra

15 Dec 2025

·

Stayed 2 nights

Hotel very nicely presented and very conveniently located for exploring Vienna. The room was abit dated and the shower in the bathroom was a tad grimy if looked closely at however this could be because housekeeping was not done everyday as it was to be requested by the guests when desired during their stay which could have result in this level of cleaniness in the bathroom to occur. However could not fault anything else and would recommend to anyone looking for a nice pleasant hotel for their stay in Vienna. Also liked that gluten free bread was available at breakfast

10

Rene

20 Nov 2025

·

Stayed 1 night

Beim Einchecken freundlichen schnell, Zimmer top rein. 👍

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4

Chris

7 Jun 2025

·

Stayed 1 night

Dusche hat geschimmelt

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6

Marco

5 Dec 2024

·

Stayed 3 nights

Hotel in Gehdistanz zum Wiener Westbahnhof mit U-Bahn und S-Bahn sowie direkt an der bekannten Einkaufsstrasse gelegen. Zimmer sauber und einfach eingerichtet. Leider war die Minibar/Kühlschrank nicht verfügbar. Im Bad hatte es an den Wänden sowie an der Decke sehr viel Schimmel (schwarze Flecken) - entsprechend auch der schimmlige Geruch da die Lüftung im Bad schlichtweg fehlte. Das Frühstücksbuffet war vielfältig, jedoch die Croissant an allen drei Tagen bereits um 09.00 Uhr vergriffen (Büffet bis 10.00 Uhr). Preis-Leistung des Gesamtangebotes OK.

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8

Christian

26 Dec 2025

·

Stayed 4 nights

Rent och fräscht. Trevlig och välfylld frukostbuffé.

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6

Ulrik Thing

29 Dec 2025

·

Stayed 5 nights

Unfortunately, the pictures do not match reality. For example, a coffee machine is shown in the standard rooms, but it is not actually there – you have to upgrade to get one. In addition, they charged 4 euros for a single glass of hot water, which seems unreasonable. After 10:00 PM, it is also not possible to get plates or cutlery, even if you have brought your own food. The room also had a tendency to smell sour, which negatively affected the experience. On the positive side, the location is good and the breakfast was okay – but definitely nothing special. The filter coffee was lukewarm. Overall, a mediocre experience where expectations were set higher than what was delivered.

10

Sonisilpa

11 Sept 2025

·

Stayed 4 nights

Sauberes Zimmer

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10

Marcelo

7 Oct 2025

·

Stayed 2 nights

Great location, only a few steps from the subway station that takes you everywhere in Vienna, very good breakfast, easy check-in/out and a friendly staff. The room was very clean. I would definitely stay here again.

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Rooms

Rooms are simple and functional, with sizes ranging from small to roomy and some modern touches. Standard rooms often lack a kettle or fridge, and others mention AC problems, street or corridor noise, or spotty Wi‑Fi.

Related guest reviews

8

Yang-sun

6 Mar 2025

·

Stayed 4 nights

Very small room, but convenient to traffic.

2

Desmond

1 Nov 2025

·

Stayed 2 nights

Moved twin bed together, found plenty of nail cuttings. Request for type of room ignored in booking and at reception. No soap in room, and asking for it to be refilled next day after I used my own supplies, it wasn't. Complained to reception, it took 10 mins to find soap!!! Quite a queue at reception as only one person on, and looking for soap due basic failings. Room really suffers from lack of sound proofing, you hear everybody coming out of lift and walking past, they may as well be in the room.

4

Ms K C

23 May 2024

·

Stayed 4 nights

The location of the hotel is good. However, the front desk staff was not helpful. I had asked if there was a fridge in the hotel room but the staff said no. I needed this for medicine that needs to be kept cool. When I got to the room, there was a fridge and instead of two single beds we got one double bed. The WiFi was very slow and unreliable, so it was unusable. The construction was happening next to the building so it woke us up very early. We were given a room that had the adjoining door that opens to a neighbouring hotel room. We don't know the neighbour and we can hear them snoring and doing x-rated things which made us very uncomfortable. I do not recommend this hotel.

6

Wai Fong

12 May 2025

·

Stayed 2 nights

Location is good. The room is clean but no a fridge and no an electric kettle.

10

Stella

10 Nov 2025

·

Stayed 2 nights

Amazing hotel! Modern design, clean, warm team, super great location on mariahilf street one of the main shopping streets and close to the metro, 10 minutes from city center

8

Maria

13 Jan 2025

·

Stayed 2 nights

Die Unterkunft ist sauber, dennoch etwas in die Jahre gekommen. Teilweise waren die Straßengeräusche sehr laut, trotz geschlossenem Fenster. Auch die Renovierungsarbeiten, die mit Bohr- und Hammergeräuschen bereits morgens ab 7:20 Uhr begannen, waren für den Schlaf nicht vorteilhaft.

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8

Thomas Peter

12 Apr 2025

·

Stayed 6 nights

Stay was good, air conditioning did not work, could choose when we had room cleaned and towels changed. Service was friendly, good location. No iron or kettle in room but there was a vending machine and coffee machine in reception where you can pay for coffee or tea

6

Anita Renate

11 Sept 2025

·

Stayed 4 nights

Die Ausstattung hat uns nicht gefahlen,weil es auf der Webseite des Hotels ein Kühlschrank versprochen wird. Das war mit ein Grund für die Buchung.Vorort wurde dann versprochen ein Zimmerwechsel mit Kühlschrank der aber nicht stattgefunden hat.Es hieß bei Standard Zimmer gibt es keinen Kühlschrank.Auf der Webseite des Hotels steht nach wievor Twinzimmer mit Kühlschrank.

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10

Lizette

11 Nov 2025

·

Stayed 1 night

Bra läge för vidare äventyr. Nära till Ubahn. Utanför entrén väntar en av Wiens största shoppinggator på en. Rymligt rum med alla nödvändigheter. Rent badrum med stor dusch. Vältalig och hjälpsam personal då jag önskade lämna min väska vid utcheckning för att hämta senare under eftermiddagen. Frukosten innehöll allt man kan förvänta sig. Personalen fyllde ständigt på faten och den juicen var nog min favorit. Det ända negativa med detta hotellet var att jag inte kunde koppla min telefon till tvn och var därför begränsad till tyska tv kanaler.

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6

Sebastian

5 Jun 2024

·

Stayed 4 nights

Hotel hat stark nachgelassen, Mitarbeiter können sich nicht verständigen mangels Deutschkenntnis, Zimmer sind stark verlebt und sehr warm, Klimaanlage funktionierte nicht. Benefits wie kostenloses ÖPNV Ticket wurden abgeschafft.

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Service

Staff are frequently described as friendly and helpful, but service can struggle at peak times. Guests mention long check‑in lines and occasional unhelpful or slow responses to issues.

Related guest reviews

8

Kent

11 Sept 2025

·

Stayed 1 night

The front desk receptionist was not very friendly.

4

Mandeep

15 Sept 2024

·

Stayed 2 nights

The hotel is clean and in a good location. The staff were okay. I stayed from Friday to Sunday. I was expecting somebody to clean my room on Saturday. I went out on Saturday morning and when I returned to my room on Saturday night I realised my room was NOT cleaned. Therefore I had to use the towels I had thrown onto the floor on Sunday morning. Because on Sunday morning I asked the reception for a towel, I waited for one hour and nobody came! I spent over 120 euros per night here and I don’t get my room serviced? I’ve had better in cheaper hotels.

10

duane

17 Nov 2025

·

Stayed 3 nights

Facility was nice and well kept. Staff was very kind and helpful.

10

Batuhan

4 Feb 2026

·

Stayed 2 nights

Temiz otel ve guleryuzlu personel. Ayrica otelin konumu da muhteşem

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10

Yutaro

27 Apr 2023

·

Stayed 1 night

タイミングが悪いと、チェックイン、チェックアウト時に20分は待たされるが、それ以外はとても良い

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8

Noah

31 Oct 2023

·

Stayed 1 night

Staff were friendly and very helpful. My friend left something at the hotel, they responded instantly and sent it back to him. Receptionist also gave us good recommendations of what to do in Vienna. Room was a bit dated, could use a refresh.

2

FRANCESCO

5 Jan 2025

·

Stayed 3 nights

Esperienza pessima. A fronte di un problema importante, il personale ha fornito risposte diverse e contrastanti a me e ad Expedia senza tuttavia cercare di agevolarmi almeno in parte. Ho viaggiato molto e questa è davvero la prima volta che un hotel non abbia minimamente cercato di assecondare una richiesta. Sconsiglio vivamente.

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10

Mutlu

27 Oct 2023

·

Stayed 5 nights

Sehr nettea Personal. Haben uns immer freundlich begrüßt und gleich beraten, sobald wir fragen hatten.

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8

Steve

9 Nov 2025

·

Stayed 3 nights

Zimmer war im 6.Stock zur Hofseiteund ruhig. Es war sauber, hat ein moderenes Bad mit Haartrockner. Es gab sogar ein Safe im Schrank. Frühstück war sehr lecker und reichhaltig, nettes und aufmerksames Personal. Leider Freitag Abend viele Anreisen,Check-in ca. 22 Uhr. Der Mann an Rezeption war teilweise überfordert, als wenn es sein 1.Tag wäre. Ansonsten haben wir uns sehr wohl gefühlt.

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2

Alberto

24 Jul 2024

·

Stayed 3 nights

Even though the hotel is located on a convenient location, we were immediately met with an overwhelmed and shorthanded front desk staff who were clearly saturated by the amount of guests in the hotel. It was common for no personnel to be available on the front desk during the entire day. Unfortunately, we found unsanitary conditions in both of the rooms that we booked - in one case with dirty and broken linen, hairs on the bed and even a small cockroach in one of the rooms. Also, the air conditioning unit in one of our rooms was not working at all. When asking for assistance, the staff on-site (when we were able to find one), only apologized and mentioned that he could not do anything at all until the next day. Overall, we had a terrible experience with this particular hotel and would not recommend it to anyone. Beware!

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Location

Widely praised central location on Mariahilfer Straße by Westbahnhof with excellent access to metro, trams, and shops. A few note street noise or a longer walk to the old town.

Related guest reviews

8

Leo

22 Jul 2023

·

Eine ganz angenehme Unterkunft sehr nah an ÖV-Knotenpunkten Wiens. Leider kommt es häufiger vor, dass die Klimaanlage kaputt ist. Das Personal war jedoch so nett und hat unkompliziert einen Zimmerwechsel arrangiert.

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10

augusto

8 Jan 2025

·

Stayed 2 nights

It is very close to Westbahnhof station

8

Salyma

30 Oct 2024

·

Stayed 2 nights

Nice location in shopping district but about 40 min walk to Old Town Vienna

10

Steven

8 Aug 2023

·

Stayed 3 nights

This hotel is in an excellent location. At the top of a very busy shopping street, with bars and restaurants all the way along and off the side-streets too. The cities underground has stations around the corner, tram lines and stops outside. All museums and main tourist attractions are within a 30 minute walk (maximum), including the main Vienna city centre. Staff are pleasant, rooms clean and the hotels restaurant does a solid breakfast. Really cannot complain about this hotel, and it's locality.

10

Melvin

16 Mar 2025

·

Stayed 5 nights

Perfect location for a citytrip. Next to Westbahnhof with all the public transport lines you need. Really nice area with lots of shops and restaurants. It's a clean and nice looking hotel. Rooms a average but clean and good in size. We didn't try the breakfast.

10

Stella

10 Nov 2025

·

Stayed 2 nights

Amazing hotel! Modern design, clean, warm team, super great location on mariahilf street one of the main shopping streets and close to the metro, 10 minutes from city center

8

Keith Leslie

11 May 2024

·

Stayed 3 nights

The Hotel is close to the station so can reach the city quickly. It is also in a quiet area of the town and close to the shops

8

Sylvia

23 Sept 2025

·

Stayed 1 night

Das Hotel liegt sehr zentral direkt in einer Einkaufstrasse und neben dem Westbahnhof, Supermarkt ist an der Ecke

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10

Marcelo

7 Oct 2025

·

Stayed 2 nights

Great location, only a few steps from the subway station that takes you everywhere in Vienna, very good breakfast, easy check-in/out and a friendly staff. The room was very clean. I would definitely stay here again.

10

Theresa

20 Aug 2025

·

Stayed 3 nights

The central location near shopping stores and the touristic spots is good

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Dining

Breakfast is generally considered good with plenty of choice, and some appreciated gluten‑free options. Occasional negatives include lukewarm coffee, crowding, or slow replenishment during busy periods, and pricing felt high to some.

Related guest reviews

8

Andrew

8 Nov 2025

·

Stayed 3 nights

Breakfast very good. Handy location for underground to get into city. Some nice local and alternative restaurants and bars. Easy to catch Flix buses for travel onwards.

10

Nathaniel

15 Jul 2025

·

Stayed 3 nights

Great staff, good but expensive breakfast

8

Werner

2 Jul 2025

·

Stayed 3 nights

Leider musste der Aufzug genutzt werden, um von der 3.Etage zum Frühstück und zurück zu gelangen. Hier wäre vor allem auch wegen An- und Abreisebelastung die Treppennutzung sinnvoll. Das sollte dringend überdacht werden. Generell müsste es möglich sein, sein Zimmer ohne Aufzug zu erreichen. Das Frühstück war ansprechend, abwechslungsreich und mehr als genügend. Die Zimmer sind ordentlich und die Klimaanlage arbeitet gut. Danke, wir empfehlen das Hotel gerne weiter.

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10

Sandra

15 Dec 2025

·

Stayed 2 nights

Hotel very nicely presented and very conveniently located for exploring Vienna. The room was abit dated and the shower in the bathroom was a tad grimy if looked closely at however this could be because housekeeping was not done everyday as it was to be requested by the guests when desired during their stay which could have result in this level of cleaniness in the bathroom to occur. However could not fault anything else and would recommend to anyone looking for a nice pleasant hotel for their stay in Vienna. Also liked that gluten free bread was available at breakfast

8

Lutz

26 Nov 2024

·

Stayed 1 night

Eigentlich war alles tadellos in Ordnung, wie bei einem Haus dieser Kategorie zu erwarten. Nur gebe ich nicht "einfach so" Bestnoten. Beim insgesamt guten Frühstücksbuffet fand ich nur störend, daß der sogenannte Orangensaft einfach kein Saft war, wo es doch sehr gute abgepackte Orangensäfte gibt. Fehlt da der Mehrheit der Gäste der Geschmack, oder woran liegt es?!

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8

Trine klink

5 Oct 2025

·

Stayed 5 nights

Vi var utrolig tilfredse med opholdet generelt. Vi var der i 5-6 nætter med morgenmad og 2 x morgenmad var under al kritik. Der var store hold der rippede det hele og der kom ikke nyt ind. Personalet hang ikke sammen - ingen styring, nogen skulle pause, ingen tørrede spild op eller fyldte op på mad. Der blev heller ikke fyldt op på værelserne med kaffe, mælk og vand. Men ellers godt hotel.

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8

Christian

26 Dec 2025

·

Stayed 4 nights

Rent och fräscht. Trevlig och välfylld frukostbuffé.

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10

Daísa

15 Nov 2025

·

Stayed 1 night

La ubicación del hotel muy buena, no tan cerca de las zonas más turísticas, pero había muchas tiendas y muchos restaurantes, además de una estación de tram y de trenes bastante cerca. Tomamos el desayuno por 15 euros y que gran calidad de alimentos y la variedad también es muy buena. La habitación muy cómoda y limpia. El personal amable.

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6

Ulrik Thing

29 Dec 2025

·

Stayed 5 nights

Unfortunately, the pictures do not match reality. For example, a coffee machine is shown in the standard rooms, but it is not actually there – you have to upgrade to get one. In addition, they charged 4 euros for a single glass of hot water, which seems unreasonable. After 10:00 PM, it is also not possible to get plates or cutlery, even if you have brought your own food. The room also had a tendency to smell sour, which negatively affected the experience. On the positive side, the location is good and the breakfast was okay – but definitely nothing special. The filter coffee was lukewarm. Overall, a mediocre experience where expectations were set higher than what was delivered.

10

Monika

8 Sept 2024

·

Stayed 1 night

Mycket bra hotell! Gångavstånd till innerstaden, sevärdheter och museer. Om man är här för att shoppa finns mängder av butiker i närheten. Även mycket nära till Westbahnhof Wien. Fräsch frukost med allt du kan önska.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $149	14 $158
15 $81	16 $93	17 $127	18 $114	19 $128	20	21
22	23 $127	24 $131	25 $613	26 $613	27 $247	28
29 $103	30 $131

Su	Mo	Tu	We	Th	Fr	Sa
		1 $599	2 $613	3 $637	4	5 $248
6 $147	7 $147	8 $120	9 $180	10 $153	11	12
13 $108	14 $137	15 $142	16 $180	17 $139	18	19
20 $114	21 $133	22 $133	23 $133	24 $178	25 $167	26 $169
27 $129	28 $135	29 $185	30	31

IntercityHotel Wien

Prices for IntercityHotel Wien

Monthly average prices

About this property

Location

Room options

Superior Double Room

Standard Room

Superior Double Room, Terrace

Superior Twin Room

Standard Twin Room

Apartment

Guest reviews of IntercityHotel Wien

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about IntercityHotel Wien

Prices for upcoming dates