Is parking available at the property?

Self parking is available on-site for a fee of EUR 25 per day. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee of approximately EUR 26 for adults and children. Children aged 11 and younger eat free breakfast.

Does the property allow pets?

Pets are allowed at the property with a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:30 PM, and check-out is at 12:00 PM. Early check-in is available for a fee of EUR 30, and late check-out is available for a fee of EUR 59, both subject to availability.

What accessibility features are available for guests with disabilities?

Accessibility features include step-free entrances and wheelchair-accessible facilities in public areas. Specific details about elevators and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Vienna, within a 5-minute walk of Karmeliter Market and Vienna Crime Museum. It is approximately 0.6 miles from Schwedenplatz and 0.7 miles from St. Ruprecht's Church.

What are the policies for guests staying with children?

Children are allowed at the property, and those aged 11 and younger can stay for free.

Hotel Mercure Wien City - Comfort in Vienna

Average nightly price at Hotel Mercure Wien City by month, last 12 months (USD)
Month	Average price
January	$125
February	$118
March	$147
April	$154
May	$175
June	$165
July	$140
August	$137
September	$173
October	$160
November	$179
December	$247

What guests think

Hotel Mercure Wien City earns praise for its walkable, quiet location near the center and generally friendly staff, with many guests finding rooms clean and comfortable, though temperature control and occasional housekeeping lapses drew criticism.

Breakfast is generally well liked but considered expensive by some, and there is no full evening restaurant or bar. Amenities are basic but useful, with in-room kettles and fridges noted; one elevator serves the building and can be slow. A practical choice for short city breaks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are simple: in-room kettles and fridges are noted. There is no full evening restaurant or bar, and only one elevator, which some found slow.

Related guest reviews

4

Cedric

Jul 28, 2024

·

Stayed 2 nights

Mal estado en todo el hotel. Tetcho baño roto. 1 assensor muy lento por todo el hotel. Desayuno a precio 4 estrella.

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8

Carolin

Aug 19, 2025

·

Stayed 3 nights

Gutes Preis-Leistungsverhältnis. Alleine die Parkgebühren für 25€ pro Tag sind etwas teuer. Gute Lage, in 15 min. Fußweg am Stephansdom.

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8

Rebecca

Oct 26, 2024

·

Stayed 2 nights

We arrived early at the hotel (around 12). The room was ready at that time, though we had to sign up to their members scheme to get free early access, which was annoying. The hotel was just a 12 minute walk across the river to reach the main part of the city. There were a couple of bars and restaurants around. The room was tidy and spacious. It was well decorated. There were building works being carried out on the exterior facade from 9am to 6pm, although this didn’t bother us as we were out exploring early and didn’t notice even when we came back in the afternoon. There was only one lift which served 7 floors. As we were staying on the 7th floor we could sometimes be waiting a while for the lift but this is not a big deal. Overall we would consider staying again if we returned to Vienna

8

Mandy Belinda

Oct 31, 2025

·

Stayed 4 nights

Lovely reception and staff Comfortable bed Kettle and fridge in the room Good variety at breakfast Easy access to get anywhere Eateries near by and varied No evening restaurant or bar at the hotel

8

Anne

Sep 15, 2025

·

Stayed 4 nights

Very convenient, good facilities e.g. nice location, a fridge, useful room layout. Slight difficulty for a shaver not having a plug in the sink.

8

Martina

Jun 23, 2025

·

Stayed 3 nights

Good value for your money, soundproof rooms, great location

8

mary

Sep 28, 2024

·

Stayed 2 nights

Excellent staff& convenient but the rooms were extremely small. Property showing signs of age Unique self serve wine & beer situations

8

Jennifer

Mar 30, 2024

·

Stayed 3 nights

Very lovely hotel. Decor looks fab. Staff very welcoming and friendly. Breakfast was enjoyable, calm and spacious. The only downside is no bar just a vending machine.

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Cleanliness

Most guests describe the hotel and rooms as very clean, with housekeeping generally reliable. A few note lapses or minor maintenance issues.

Related guest reviews

10

Alexander

Oct 28, 2025

·

Stayed 4 nights

Sehr sauberes Zimmer. Gut eingerichtetes Zimmer. Schönes Bad und gute Lage

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8

Frédéric

Aug 11, 2025

·

Stayed 2 nights

Bonjour, Nous avons été surpris par le manque de qualité à notre arrivée dans la chambre. La lunette des toilettes n'était pas fixe, et le démousseur du robinet sur le lavabo n'était pas serré et éclaboussait une bonne partie de la salle de bain. Un petit déjeuner qui manquait de choix surtout pour un 4 étoiles.

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10

Gerald

Sep 30, 2025

·

Stayed 3 nights

Nice and clean

6

Claudio

Oct 21, 2025

·

Stayed 4 nights

La manutenzione è la pulizia possono essere migliorate

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8

Hajar

May 31, 2025

·

Stayed 4 nights

Good location (within walking distance to several must-see sites). Overall clean and comfy rooms. But for the price paid, we were disappointed to see signs of deterioration in our room and room cleaning on one of the days we stayed was below standards (crumbs left on the bedside table, area around the sink not cleaned and cups/mugs not changed).

10

LUIS

Sep 26, 2025

·

Stayed 4 nights

Sim , quarto limpo e cafe da manha bom

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10

Mildret Carolina von Mohr

Aug 21, 2025

·

Stayed 4 nights

muy limpio, excelente servicio.

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10

Herbert

Oct 5, 2025

·

Stayed 3 nights

Personal war sehr freundlich, die Zimmer sehr sauber.

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10

Pamela

Oct 1, 2025

·

Stayed 3 nights

The room was very spacious, clean and comfortable.

10

Alan

Feb 25, 2025

·

Stayed 4 nights

Had a wonderful stay at the hotel. Everything was very nicely appointed. Room was nice, clean and very comfortable.

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Rooms

Room quality varies: several guests found them modern, spacious and comfortable, while others reported small layouts or some noise. A recurring complaint is centralized A/C that felt warm or hard to control.

Related guest reviews

10

Jean

Feb 19, 2025

·

Stayed 3 nights

The hotel was very clean, nice and modern and in a quieter area in Vienna. Very walkable to all the main tourists attractions. There’s a great little coffee shop right on the corner which has great breakfast options, very clean and the gentleman in the coffee shop is super nice and friendly.

10

Eleazar

Jun 19, 2024

·

Stayed 3 nights

Overall was a very good value for money, the rooms are spacious, well appointed, clean, the forniture is great quality and in good condition, a great feature are the power outlets with USB and USB-C ports built in, aldo breakfast is great quality and is conveniently located.

6

Michael

Sep 5, 2024

·

Stayed 3 nights

The location was great and the room was nice and spacious. However l, the room had a weird odor and the a/c didn’t seem to work well at all the room got extremely hot at night.

6

Bilal

Feb 8, 2026

·

Stayed 2 nights

blev lidt skuffede over rengøring bare åbnede døren 2 gange uden at banke på, værelserne er meget tætte så forvent larm

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10

Christie Owen

Sep 30, 2024

·

Stayed 2 nights

I love the staff, excellent service in the cafe. The location was fantastic! The only problem was the aurcondition. It was pretty warm for us and we cant control it bec per staff , it is centralized AC. So we end up sleeping with our windows open coz we were toasted.

10

Viviane

Jun 26, 2025

·

Stayed 3 nights

Estadia poderia ter sido perfeita se o ar condicionado esfriasse um pouco mais, achamos que o problema era o nosso quarto ,prontamente nos trocaram e o ar continuou com a mesma temperatura parece que a seleção de temperatura é central! Fora isso fomos muito bem atendidos e o hotel correspondeu a nossas expectativas. Localização ok!

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8

mary

Sep 28, 2024

·

Stayed 2 nights

Excellent staff& convenient but the rooms were extremely small. Property showing signs of age Unique self serve wine & beer situations

8

Guilherme

Feb 24, 2025

·

Stayed 3 nights

Hotel was great for a short break. Convenient located near the center and a short walk to a train station. Bedroom was spacious but a bit noise both from outside and within. Otherwise all nice and comfortable

10

Pamela

Oct 1, 2025

·

Stayed 3 nights

The room was very spacious, clean and comfortable.

2

EMANUELA

Apr 26, 2025

·

Stayed 3 nights

TRE NOTTI DA INCUBO PER ASSENZA DELL'ARIA CONDIZIONATA IN CAMERA. PERSONALE INADEGUATO E SCOSTUMATO CHE QUANDO HO CHIESTO IL CAMBIO DELLA CAMERA MI HA DETTO DI APRIRE LA FINESTRA E DORMIRE CON LA FINESTRA APERTA. COME SE AVESSI PRENOTATO UN CAMPING. NON E' VERO CHE L'ARIA CONDIZIONATA NON POTEVA ESSERE UTILIZZATA IN APRILE IN QUANTO LE AREE COMUNI DELL'HOTEL AVEVANO L'ARIA CONDIZIONATA CHE FUNZIONAVA PERFETTAMENTE. MI HANNO FORNITO UN VENTILATORE L'ULTIMA NOTTE ASSOLUTAMENTE INADEGUATO E CHE MANTENEVA LA TEMPERATURA A 29 GRADI. TROVO ASSOLUTAMENTE INACCETTABILE E INADEGUATO IL COMPORTAMENTO DELL'ALBERGO. ANCHE PERCHE' NON CONO STATA L'UNICA CLIENTE A PROTESTARE. DALLE GRIGLIE DELL'ARIA CONDIZIONATA USCIVA ARIA CALDA E NON E' AVVENUTA ALCUNA RIPARAZIONE. LA CAMERA E' MOLTO PICCOLA E SU CON UN'UNICA FINESTRA SULLA STRADA. ASSENTE AREATORE IN BAGNO E ASSENTE UN ARMADIO DEGNO DI QUESTO NOME. ESPERIENZA PESSIMA. HOTEL NON DEGNO DELLA CATENA MERCURE.

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Service

Front-desk teams are frequently described as friendly and helpful. Some guests reported unhelpful responses and housekeeping entering without proper knocking, and one mentioned needing membership for early check-in.

Related guest reviews

10

Michael

Dec 14, 2024

·

Stayed 3 nights

Very friendly, helpful staff. Our room was warm and very clean. The hotel is a short walk to the old town, bus, underground and tram stops. Thank you.

10

Fabio

Jan 7, 2026

·

Stayed 4 nights

Localização excelente, perto do centro histórico sem o agito daquela região, o que faz a área do hotel silenciosa e agradável. Entorno com supermercado, farmácia, cafeteria e lojas de conveniência e restaurantes perto. Equipe da recepção atenciosa e muito educada.

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8

Rebecca

Oct 26, 2024

·

Stayed 2 nights

We arrived early at the hotel (around 12). The room was ready at that time, though we had to sign up to their members scheme to get free early access, which was annoying. The hotel was just a 12 minute walk across the river to reach the main part of the city. There were a couple of bars and restaurants around. The room was tidy and spacious. It was well decorated. There were building works being carried out on the exterior facade from 9am to 6pm, although this didn’t bother us as we were out exploring early and didn’t notice even when we came back in the afternoon. There was only one lift which served 7 floors. As we were staying on the 7th floor we could sometimes be waiting a while for the lift but this is not a big deal. Overall we would consider staying again if we returned to Vienna

10

Stephen

Oct 8, 2024

·

Stayed 4 nights

Amazingly friendly and helpful staff.

6

Bilal

Feb 8, 2026

·

Stayed 2 nights

blev lidt skuffede over rengøring bare åbnede døren 2 gange uden at banke på, værelserne er meget tætte så forvent larm

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6

Kevin

Oct 10, 2024

·

Stayed 2 nights

The property itself was great. Clean, well-positioned and nice facilities. The staff unfortunately, let it down. They were unfriendly, unhelpful and just not what you expect from an established brand like Mercure.

10

jose luis ramirez

Nov 24, 2024

·

Stayed 2 nights

Excellent location , great service and staff

8

Mark

Sep 23, 2024

·

Stayed 5 nights

The front desk staff were very friendly and helpful. The hotel is close to everything. The only challenge was the cleaning staff would open the door while knocking, you would not get a chance to respond. The room had no do not disturb sign so we had to request one from front desk.

10

Noureddine

Aug 18, 2025

·

Stayed 3 nights

Great location, reasonable price and very friendly staff

10

Malene Schack

Nov 22, 2025

·

Stayed 3 nights

Roligt kvarter, gode senge, god service,

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Location

Convenient base within about a 10–15 minute walk of the old town, with nearby metro/tram and a quieter neighborhood with shops and eateries. A few guests felt it was less central than expected.

Related guest reviews

10

Héctor Romero

Aug 28, 2025

·

Stayed 7 nights

Cerca del metro y un lugar agradable, recepción rápida y agradable.

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8

Steve

Nov 26, 2025

·

Stayed 3 nights

Great location for the price

10

Fabio

Jan 7, 2026

·

Stayed 4 nights

Localização excelente, perto do centro histórico sem o agito daquela região, o que faz a área do hotel silenciosa e agradável. Entorno com supermercado, farmácia, cafeteria e lojas de conveniência e restaurantes perto. Equipe da recepção atenciosa e muito educada.

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8

Carolin

Aug 19, 2025

·

Stayed 3 nights

Gutes Preis-Leistungsverhältnis. Alleine die Parkgebühren für 25€ pro Tag sind etwas teuer. Gute Lage, in 15 min. Fußweg am Stephansdom.

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10

David Owen

Oct 25, 2025

·

Stayed 4 nights

Close to transport links

10

Kazuo

Sep 21, 2025

·

Stayed 1 night

Convenient location. Good breakfast. I will come back to this hotel on my next visit to Wien!

10

Ashley

Feb 20, 2025

·

Stayed 2 nights

Great place, just across the river from the city, 10 mins walk into the centre.

8

David

Oct 18, 2024

·

Stayed 3 nights

Location is good for visiting the city center, where many attractions located.

8

davidovici

Aug 26, 2025

·

Stayed 2 nights

Très bon établissement.Proche du centre (10 minutes à pieds)

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8

herbert tjam-gie Lieuw a

Sep 20, 2024

·

Stayed 3 nights

The hotel is located in a quiet street nearby the underground and city center around 5 -10 minutes by foot

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Dining

Breakfast is widely considered good, with a decent selection, but several guests found it expensive. Evening dining options on-site are limited or absent.

Related guest reviews

8

Stanislava

Jan 27, 2025

·

Stayed 1 night

Es war in der Nähe der Attraktionen die wir besucht haben . Frühstück war hervorragend und das Personal sehr freundlich.

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8

Frédéric

Aug 11, 2025

·

Stayed 2 nights

Bonjour, Nous avons été surpris par le manque de qualité à notre arrivée dans la chambre. La lunette des toilettes n'était pas fixe, et le démousseur du robinet sur le lavabo n'était pas serré et éclaboussait une bonne partie de la salle de bain. Un petit déjeuner qui manquait de choix surtout pour un 4 étoiles.

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10

Binita

Aug 6, 2024

·

Stayed 4 nights

Great stay, clean and practical. Breakfast was expensive but plenty other options outside the hotel within walking distance.

10

Kazuo

Sep 21, 2025

·

Stayed 1 night

Convenient location. Good breakfast. I will come back to this hotel on my next visit to Wien!

8

Mandy Belinda

Oct 31, 2025

·

Stayed 4 nights

Lovely reception and staff Comfortable bed Kettle and fridge in the room Good variety at breakfast Easy access to get anywhere Eateries near by and varied No evening restaurant or bar at the hotel

10

Seyed Mohammad

Mar 31, 2024

·

Stayed 5 nights

Staff was friendly. Breakfast was expensive.

8

LUZ

Sep 22, 2024

·

Stayed 4 nights

We were 4 days at this hotel, Excellent service, basic amenities, but overall, we were very satisfied. Breakfast buffet, was pretty good, we liked the option to make our own fresh fruit/ veggies juice.

8

Frank

Jan 4, 2025

·

Das Hotel ist sehr günstig gelegen: unweit mehrerer U-Bahn bzw. Tramhaltestellen, das historische Zentrum ist aber auch fußläufig erreichbar. Die Gegend um das Hotel ist sehr spannend und interessant. Das Frühstücksbüffet ist vielseitig und lecker.

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10

LUIS

Sep 26, 2025

·

Stayed 4 nights

Sim , quarto limpo e cafe da manha bom

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10

beatrice

Jun 27, 2025

·

Stayed 4 nights

Das hotel war sauber. Halterung vom föhn war defekt und das frühstück mit 25.- euro p/person viel zu teuer. Das hotel ist gut gelegen zum zentrum, donauufer und flughafenbus

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $233	9 $262	10 $217
11 $165	12 $183	13 $207	14 $207	15 $172	16 $261	17 $330
18 $213	19 $266	20 $224	21 $168	22 $157	23 $179	24 $191
25 $130	26 $143	27 $165	28 $200	29 $159	30 $177	31 $148

Su	Mo	Tu	We	Th	Fr	Sa
1 $136	2 $134	3 $136	4 $140	5 $158	6 $158	7 $150
8 $179	9 $196	10 $240	11 $221	12 $161	13 $209	14 $180
15 $139	16 $157	17 $159	18 $172	19 $199	20 $227	21 $227
22 $170	23 $209	24 $183	25 $192	26 $210	27	28
29 $192	30 $192

Hotel Mercure Wien City

Prices for Hotel Mercure Wien City

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Queen Bed

Privilege, Room, 1 King Bed

Superior Room (King Size Or 2 Single Size Beds)

Standard Room, 1 Double Bed

Guest reviews of Hotel Mercure Wien City

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Mercure Wien City

Considering this hotel for your Vienna trip?

Prices for upcoming dates