Is parking available at the hotel?

Self-parking is available on-site for a fee of EUR 22.90 per day. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee of approximately EUR 19 to 20.90 per person.

Are pets allowed at the hotel?

Pets are allowed at the hotel with a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee of EUR 10, subject to availability.

Is there an airport shuttle service available?

A roundtrip airport shuttle is available for a surcharge of EUR 45 per person. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer?

The hotel provides step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Vienna, within a 10-minute walk of Naschmarkt and MuseumsQuartier. It is approximately 0.7 miles from the Museum of Natural History and 1 mile from Hofburg Imperial Palace.

What are the hotel's policies for guests staying with children?

Children are welcome at the hotel, and kids can stay for free up to a certain age, although specific age details are not provided.

What are the policies regarding extra beds and cribs?

The hotel offers cribs and rollaway beds, subject to availability and may incur additional charges. Advance request or confirmation may be required.

NH Wien City Hotel in Vienna

Average nightly price at NH Wien City by month, last 12 months (USD)
Month	Average price
January	$124
February	$109
March	$128
April	$140
May	$181
June	$153
July	$124
August	$113
September	$150
October	$157
November	$162
December	$248

What guests think

NH Wien City earns praise for its central, walkable location next to the U3 metro and shopping, generally spacious rooms, and friendly staff, while recurring drawbacks include confusing access through a passage, patchy Wi‑Fi, and dated areas.

Cleanliness and housekeeping are mixed, ranging from very clean rooms to lapses like incomplete refills and unclean access areas. Several reviews note uncomfortable beds and occasional maintenance problems, including warm water or water supply outages. Breakfast is widely appreciated, though a few found the selection limited or service uneven. Expect a practical base suited to sightseeing and public transport users.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking garage is available, though access and driving directions can be confusing. A few guests reported intermittent hot water or water supply outages.

Related guest reviews

10

Kim Maja Agnes

May 30, 2023

·

Stayed 2 nights

Good service. Nice hotelroom. Sauna and gym facilities. Walking distance from city centre.

10

Lorand

Aug 7, 2023

·

Stayed 3 nights

Hotel has a Parking Garage, and there is a Metro Station directly at the Hotel. Staf, Wifi, Food, and services are all 5*. From now on only this Hotel when I am in Wien.

6

Sabine

Apr 21, 2025

·

Stayed 4 nights

Leider sehr enttäuschender Reinigungsservice. Die Mülleimer wurden nicht geleert, und beim Handtuchwechsel wurde nicht ausreichend für alle Gäste im Zimmer nachgelegt. Zudem kam es zu einem Ausfall der Warmwasserversorgung, auf den das Personal weder mit einer Entschuldigung noch mit einem Angebot zur Wiedergutmachung reagiert hat. Reklamationsmanagement: Fehlanzeige.

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8

CAMI

Oct 1, 2024

·

Stayed 2 nights

Hotel faces parking area so can be difficult to find. Great location, lots of shopping and dining. The metro is in same location as hotel.

4

Alexandra

Mar 31, 2025

·

Stayed 4 nights

Dieses Hotel entspricht keinem 4-Sterne-Hotel. Hotelzimmer und Flure sind altmodisch und heruntergewohnt. Das Treppenhaus erinnert an ein Parkhaus. Eingangsbereich schwer zu finden, man muss in der nicht gerade einladend-wirkenden Passage an Obdachlosen vorbei um ins Hotel zu kommen. Zimmerausblick auf ein altes Parkhaus. Hotel besteht aus zwei Gebäudeteilen, die nur sehr umständlich über einen langen Fußweg miteinander verbunden sind. Frühstück wirkt billig und bietet wenig Auswahl/Abwechslung. Preis-Leistungs-Verhältnis passt hier leider überhaupt nicht zusammen. 4-Sterne sind unserer Meinung für dieses Hotel absolut nicht gerechtfertigt. War für uns leider ein sehr enttäuschender Aufenthalt.

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4

GABRIEL

May 15, 2024

·

Stayed 2 nights

The address if you go w/ car is incorrect in expedia you have to run a pedestrian street you can not park in there you are going to recive a ticket. Be carefoul not recomendable

8

adriano

Apr 21, 2025

·

Stayed 3 nights

Rooms large and comfortable. The hotel was clean. It is not easy to find as you expect to see it in Maria Hilfrstrasse. Actually there are signs to follow, since the hotel don’ face Directly on Maria H. Strasse. There was not a bar where to get a drink after a day out. It is quite weird, since normally a 4 stars should have it.

4

D

Dec 21, 2024

·

Stayed 5 nights

Trip was spoiled by very warm room temperature, which couldn't be mitigated and two of our five days we were without running water in our room.

10

Markus

Jan 4, 2025

·

Stayed 3 nights

Wer gut zu Fuß ist, kann vom Hotel aus zu allen Sehenswürdigkeiten im 1. Bezirk laufen. Die U3 fährt auch in direkter Nähe ab. Also eine perfekte Lage. Ein Platz in der Tiefgarage ist in 2025 teurer geworden, nun 21,90€.

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10

Dianne

Jul 7, 2023

·

Stayed 1 night

Very well located. Nice large room and clean comfy bedding. We felt safe and well cared for here. The parking garage was easy to miss and we ended up in the wrong parking garage from Google maps, but it is just before the other 2 public garages, tiny driveway. Right in the heart of the shopping and restaurants. Can’t go wrong here!

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Cleanliness

Many guests found rooms very clean, but others reported housekeeping lapses, incomplete replenishment, or dirty access areas.

Related guest reviews

8

Fridolin

Oct 16, 2022

·

Stayed 5 nights

Die Lage ist perfekt, das Zimmer grosszügig, das Personal ausgesprochen freundlich. Die Reinigung und der Zustand des Zimmers ist gar nicht 4-Sterne-würdig. Das Internet ist langsam und das ständige neu anmelden mühsam

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2

Natalie

Nov 27, 2025

·

Stayed 1 night

Zimmer war nicht gereingt,abgeschnitte fussnägel am boden,spinnennetze an der decke,verschmierte tischplatte..nach 2x mailger beschwerde an der rezeption wurde nichts unternommen,fotos sind vorzanden

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8

lucia

Oct 17, 2023

·

Stayed 3 nights

Achamos a localização do hotel boa mas a entrada do hotel é bem complicada para achar porque fica dentro de uma galeria. O café da manhã é muito bom mas o quarto apesar de grande não é confortável. A limpeza deixa a desejar e o banheiro é bem desconfortável

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4

FELIPE

Nov 17, 2024

·

Stayed 5 nights

Es un hotel mediocre. Esta bien ubicado, pero no ofrece mucho. Los colchones se mueve mucho y las almohadas terribles. El servicio de aseo diario es muy flojo

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10

richard

Dec 28, 2024

·

Stayed 3 nights

Lovely property, clean, nice rooms. Friendly staff and the hotel was in a very good location

10

Shai

May 4, 2023

·

Stayed 5 nights

The room was big and comfortable. Every thing was clean. All the stuff was very kind and helpful

8

Roxana

Jul 6, 2024

·

Stayed 1 night

We stayed for 2 nights in a family room and even though we have asked at the reception to have the soap, shampoo and conditioner refilled they weren't. The room carpet could have been cleaner. The location is great, you can easily walk everywhere.

8

Heikki

Jun 23, 2025

·

Stayed 2 nights

Central location next to a shopping street. The room was clean though not modern. The same with the premises which show much of getting old compared to the price. The breakfast was varied.

10

Maria R

Oct 20, 2023

·

Stayed 4 nights

This was our second stay at this hotel and we plan to return. Our “apartment” suite was spacious, modern, extremely clean and comfortable. We appreciate the hotel’s green policy. Staff are helpful and hard working. The location is great, as the hotel is steps from a Ubahn stop and supermarket. It’s a short walk to the Museum Quarter, and plenty of restaurants.

8

Ronald

Dec 9, 2025

·

Stayed 7 nights

The room was clean and the staff was very courteous. A bit more routine to refresh the room would be beneficial

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Rooms

Rooms are frequently spacious and quiet, though decor can feel dated, beds can be too firm, and Wi‑Fi is often slow or unreliable.

Related guest reviews

10

Andrew

Jun 14, 2025

·

Stayed 1 night

Excellent facility and spacious room

10

Nevena

Dec 29, 2023

·

Stayed 1 night

Great location right in the shopping area. Spacious room.

10

Dinu

Feb 28, 2024

·

Stayed 1 night

The beds are extremely uncomfortable: the mattresses are very hard. The additional bed had no mattress at all, just the coach deployed and you could feel sleeping the metalic frame. Impossible to have a proper sleep...

4

DANIEL

Apr 8, 2023

·

Stayed 2 nights

The location of this hotel is great. But that is as good as it gets. The wifi does not work, the cleanliness of the room is below average at best; as for the bed, well, there were copious amounts of springs to the back and little if not zero comfort from the wilting pillows, sleeping on the floor would be better! Investment is a must! I visit hotels on a weekly basis for work and this is the worst I’ve stayed in for a long long time. If it was not for the good location of this hotel, I would rate this less than 1 star. NH, please invest in this hotel.

8

Terje

Nov 7, 2025

·

Stayed 3 nights

Friendly staff, spacious, but a bit dated decor. Near shops and main sights/museums.

6

Steffan

May 8, 2023

·

Stayed 3 nights

Wien er bestemt et besøg værd og er man til shopping, ligger dette hotel meget centralt ved både gågade og U bahn. Hotellets værelser er store, men med udsigt til baggård og lidt slidte. Ok morgen buffet, men ikke den bedste service fra personalet. Meget hårde senge !

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6

Larry

Feb 6, 2024

·

Stayed 3 nights

Our room was very outdated and dark. There weren’t enough light fixtures to begin with, and the bulbs were very dim. I think they’ve taken eco-friendly too far. The staff was good, particularly Patrick, who went above and beyond.

8

Yesenia

Oct 3, 2025

·

Stayed 3 nights

Everything was very nice, the room was very spacious and clean, the only thing we had problem was with the shower, but other than that I would recommend this hotel if you are visiting the beautiful city of Vienna.

8

Yurii

Jul 27, 2025

·

Stayed 2 nights

Location. Location. Location. At the heart of Vienna shopping district, right on the metro, solid 4-star, a bit more square footage than in some other places.

8

Emanuel

Dec 11, 2022

·

Stayed 7 nights

Helpful staff, large rooms with excellent desk, fridge and Nespresso machine including free coffee. Quiet room. Only downside is the slow Wi-Fi connection and difficulties using cellular in the room. Otherwise a great place to stay in a terrific location.

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Service

Staff are generally welcoming and helpful, with occasional upgrades and flexible check‑ins, but some reviews cite disorganization and poor handling of issues.

Related guest reviews

10

Jazmin

Nov 28, 2023

·

Stayed 3 nights

Very clean place. The lady at the front desk (afternoon/PM) was very nice and helpful.

10

michael

Mar 21, 2025

·

Stayed 1 night

Everyting from staff to location to room & breakfast where all excellent!

2

maria alejandra

Sep 26, 2025

·

Stayed 2 nights

The main entrance to half of the rooms do no work, so you have to either push your bags up some stairs or wait in the rain for someone to open it. Some rooms are in half floors that are only accesible by stairs (and no one will help you push your bags up the stairs). The staff is disorganized and, although they try to help us, we had to come back several times to the hotel because they were unclear of their own procedures. The main entrance of the hotel is through a passage that closes at 10pm. After that you have to walk a lot and enter through the parking lot. Overall is a really expensive hotel that do not match the price nor the name.

10

Robert

Jan 5, 2023

·

Stayed 4 nights

New years trip, location close to everything. Great customer service, always went out of there way to make sure we were taking care of. Extra early check in was not a problem at no extra charge. Breakfast was the best! We will visit this property again.

10

Colin

Dec 6, 2023

·

Stayed 4 nights

Staff very welcoming. Their help continued throughout. Hotel is well located and has underground within yards of entrance.

6

Letizia

Nov 19, 2024

·

Stayed 4 nights

Das Personal an der Reception war nicht sehr hilfreich. Die kleine Ecke mit dem Wässeri speicher war karg befüllt und Gläser fehlten.

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10

richard

Dec 28, 2024

·

Stayed 3 nights

Lovely property, clean, nice rooms. Friendly staff and the hotel was in a very good location

10

JULIETA

Jan 15, 2023

·

Stayed 3 nights

We really enjoyed our stay at the hotel. The service was great At the entrance desk they always greeted us with a smile, recommended us great places and took care of everything we needed. We even got an upgrade in the room which was super pampering! Definitely recommend and we will go back there!

2

Rene

Jul 31, 2025

·

Stayed 3 nights

El personal que contratan es muy incompetente cometieron un error pagué los desayunos durante mi estancia y un día que me encontraba en el restaurant una escuincla andaba tras de mí diciéndome que no podía desayunar por qué no lo tenía incluido le dije que lo checara en recepción y nuevamente me anduvo siguiendo por el restaurant para decirme que no podía desayunar, me salí molesto directo a recepción y después de checar me dicen puede pasar a desayunar a lo que respondí que ya no quería su servicio y solicité el reembolso de mi pago el cual si me lo hicieron. Pero que molesto que te traten como delincuente

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10

Shawna

Nov 16, 2023

·

Stayed 1 night

Great hotel & wonderful customer service.

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Location

Excellent central spot near Mariahilfer Straße and the U3 metro, walkable to major sights. Several guests found the entrances hard to locate and the shopping‑passage access unpleasant after hours.

Related guest reviews

8

Tim

Jan 8, 2023

·

Stayed 19,360 nights

The location was very convenient. We had some difficulty finding it initially as it’s tucked in between some other buildings. But it’s very close to the metro, as well as a big shopping district. The room was fairly spacious and decent.

8

PRISCILLA

Jan 8, 2026

·

Stayed 2 nights

El hotel todo bien, el desayuno muy agradable, el espacio del cuarto maravilloso. Algunas piezas de fontanería estaban sueltas en el jacuzzi, y la regadera era un tanto pequeña. Pero todo lo demás excelente. El frente del hotel está en una calle poco concurrida pero tranquila. Pero la entrada alterna por la calle comercial, me pareció totalmente inadecuada. Todo el día y principalmente en el noche olía a mariguana. Había personas ahí hasta altas horas de la noche y nos sentimos un tanto inseguros cuando entramos al hotel a las 9-10 pm. De ahí, decidimos solamente usar la parte frontal .

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8

Drazenko

Dec 8, 2025

·

Stayed 3 nights

top Lage

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8

CAMI

Oct 1, 2024

·

Stayed 2 nights

Hotel faces parking area so can be difficult to find. Great location, lots of shopping and dining. The metro is in same location as hotel.

8

Katrina-marie

Sep 6, 2025

·

Stayed 3 nights

So easy to walk to hofburg and the street is great to walk.

10

James

Oct 3, 2024

·

Stayed 5 nights

Excellent location

8

Yurii

Jul 27, 2025

·

Stayed 2 nights

Location. Location. Location. At the heart of Vienna shopping district, right on the metro, solid 4-star, a bit more square footage than in some other places.

10

Andrija

May 10, 2023

·

Stayed 2 nights

Fantastic location: right next to the main shopping street and right next to the underground system, hence one can both walk and get farther using the public transport.

10

Marie-Michelle

Jul 25, 2023

·

The staff is friendly and helpful. Easily accessible by public transport from the airport. Great location, you can walk to many places.

8

Cristiano

Oct 2, 2025

·

Stayed 3 nights

Nice hotel, but the regular access is through a very weird shopping arcade with drug users

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Dining

Breakfast is widely praised for quality and variety, though a few guests mentioned limited selection or service missteps.

Related guest reviews

10

michael

Mar 21, 2025

·

Stayed 1 night

Everyting from staff to location to room & breakfast where all excellent!

8

PRISCILLA

Jan 8, 2026

·

Stayed 2 nights

El hotel todo bien, el desayuno muy agradable, el espacio del cuarto maravilloso. Algunas piezas de fontanería estaban sueltas en el jacuzzi, y la regadera era un tanto pequeña. Pero todo lo demás excelente. El frente del hotel está en una calle poco concurrida pero tranquila. Pero la entrada alterna por la calle comercial, me pareció totalmente inadecuada. Todo el día y principalmente en el noche olía a mariguana. Había personas ahí hasta altas horas de la noche y nos sentimos un tanto inseguros cuando entramos al hotel a las 9-10 pm. De ahí, decidimos solamente usar la parte frontal .

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10

Robert

Jan 5, 2023

·

Stayed 4 nights

New years trip, location close to everything. Great customer service, always went out of there way to make sure we were taking care of. Extra early check in was not a problem at no extra charge. Breakfast was the best! We will visit this property again.

8

MARCELO

Nov 14, 2025

·

Stayed 3 nights

Excelente localizacao. Cafe da manha bom. Prédio parece estar em reforma alguns locais, mas nao incomodou em nada. O acesso informado, endereco, tanto pelo hoteis.com e site do NH é um tando confusa. Passa por dentro de uma galeria para chegar ao hotel. A noite nao aconselho a utiliza-la e sim a rua de tras onde tem uma entrada bem melhor. Mesmo a cidade sendo muito segura.

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4

Alexandra

Mar 31, 2025

·

Stayed 4 nights

Dieses Hotel entspricht keinem 4-Sterne-Hotel. Hotelzimmer und Flure sind altmodisch und heruntergewohnt. Das Treppenhaus erinnert an ein Parkhaus. Eingangsbereich schwer zu finden, man muss in der nicht gerade einladend-wirkenden Passage an Obdachlosen vorbei um ins Hotel zu kommen. Zimmerausblick auf ein altes Parkhaus. Hotel besteht aus zwei Gebäudeteilen, die nur sehr umständlich über einen langen Fußweg miteinander verbunden sind. Frühstück wirkt billig und bietet wenig Auswahl/Abwechslung. Preis-Leistungs-Verhältnis passt hier leider überhaupt nicht zusammen. 4-Sterne sind unserer Meinung für dieses Hotel absolut nicht gerechtfertigt. War für uns leider ein sehr enttäuschender Aufenthalt.

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10

pascale

Nov 11, 2025

·

Stayed 4 nights

Tout était très bien : chambre , personnel tres sympathique, petit déjeuner au top

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2

Rene

Jul 31, 2025

·

Stayed 3 nights

El personal que contratan es muy incompetente cometieron un error pagué los desayunos durante mi estancia y un día que me encontraba en el restaurant una escuincla andaba tras de mí diciéndome que no podía desayunar por qué no lo tenía incluido le dije que lo checara en recepción y nuevamente me anduvo siguiendo por el restaurant para decirme que no podía desayunar, me salí molesto directo a recepción y después de checar me dicen puede pasar a desayunar a lo que respondí que ya no quería su servicio y solicité el reembolso de mi pago el cual si me lo hicieron. Pero que molesto que te traten como delincuente

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8

Heikki

Jun 23, 2025

·

Stayed 2 nights

Central location next to a shopping street. The room was clean though not modern. The same with the premises which show much of getting old compared to the price. The breakfast was varied.

10

michael

Mar 16, 2025

·

Stayed 3 nights

Everything was Great...The staff was Great! Room was Fantastic....Nothing was bad. Oh, & Great Breakfast Buffet!

8

SERGE

Nov 14, 2023

·

Stayed 4 nights

un pré enregistrement est conseillé et fait par nous, et on nous demande de choisir une chambre et un langage souhaité . en arrivant changement de chambre sans explication et en anglais. le bémol de notre séjour c'est le ménage dans la chambre. si non l'hôtel est très bien situé et proche de tout et calme. une amélioration peut etre donné pour la diversité dans le petit déj..

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $220	12 $170	13 $192	14 $172	15 $170	16 $204	17 $228
18 $113	19 $168	20 $149	21 $137	22 $133	23 $146	24 $204
25 $97	26 $113	27 $128	28 $114	29 $139	30 $168	31 $107

Su	Mo	Tu	We	Th	Fr	Sa
1 $93	2 $95	3 $100	4 $105	5 $109	6 $124	7 $128
8 $108	9 $120	10 $156	11	12	13 $173	14 $224
15 $101	16 $116	17 $112	18 $112	19 $133	20 $289	21 $219
22 $151	23 $122	24 $125	25 $150	26 $284	27 $325	28 $316
29 $150	30 $192

NH Wien City

Prices for NH Wien City

Monthly average prices

About this property

Location

Room options

Family Room (Adjoining Room, 3Ad+1Ch)

Family Room (Adjoining Room, Extra Bed 2Ad+3Ch)

Superior Room

Apartment

Superior Room (Extra Bed 2 Adults + 1 Child)

Superior Room (Extra Bed 3 Adults)

Family Room (3 Adults)

Family Room (2 Adults + 1 Child)

Family Room (Adjoining Room, 2Ad+2Ch)

Standard Room

Apartment (Extra Bed 3 Adults + 1 Child)

Apartment (Extra Bed 4 Adults)

Guest reviews of NH Wien City

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about NH Wien City

Considering this hotel for your Vienna trip?

Prices for upcoming dates