Name: Holiday Inn Express Charles Town by IHG
Address: 681 Flowing Springs Road, Charles Town, West Virginia, United States of America, Charles Town, West Virginia, US
Price range: US$98–US$277 per night
Rating: 8.93

What guests think

At Holiday Inn Express Charles Town by IHG, reviewers consistently praise the friendly staff, clean and comfortable rooms, a reliable free shuttle to the nearby casino and town, and a solid complimentary breakfast that many find generous and well kept.

Location is convenient for the Hollywood Casino, highway access, and area attractions, with many finding the property quiet and parking well lit. Critiques recur about dated decor and occasional maintenance or housekeeping lapses, including musty odors, small or older TVs, firm mattresses, bathroom issues, and intermittent noise from AC or roadway. Overall, expect a straightforward, well-run stay with standout service and easy access to the casino.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Frequently noted amenities include a free shuttle to the casino and nearby spots, an outdoor pool, and well-lit, convenient parking. The property is older but generally maintained.

Related guest reviews

10

Elizabeth

16 Nov 2025

·

Stayed 3 nights

Clean room, shuttle service to casino, staff

10

Stefanie

10 Aug 2025

·

Stayed 2 nights

Clean, great breakfast. It’s right off the highway so convenient to get to places and they offer a free shuttle to any place within 2 Miles.

10

Richard

19 Oct 2025

·

Stayed 1 night

Parking lot dafe snd well lighted. Clean room and frindly stafg

10

Amy

18 Aug 2025

·

Stayed 2 nights

Lovely, clean room. Great outdoor pool, which was very quiet and clean when we were there. We will be back to this location!

8

Allison

15 Sept 2025

·

Stayed 1 night

Not the most up to date hotel, but it was clean and the bed was comfy enough. It's a bit of a maze getting to the elevator from the front. The front desk people were terrific--they welcomed us back every time we walked in the front door. There's a free shuttle that will take you anywhere within a two mile radius which was very convenient.

10

Teri

14 Jul 2025

·

Stayed 1 night

Very nice room great pool good shuttle service

10

Laura

2 Aug 2024

·

Stayed 1 night

Wanted to stay near Charlestown but not at casino. Charlestown is less than 2 miles away (and the casino is across the street for those who want it!). Bonus, they provide a shuttle - on request! - and will taken you and pick you up anywhere within 2 miles. Also has a nice outdoor pool which most area hotels do not.

10

Ashley

28 Sept 2025

·

Stayed 1 night

Everyone was super nice. Rooms were spacious and very clean. Loved having the shuttle, taking us places and they were very prompt.

10

Erin

20 Sept 2025

·

Stayed 1 night

The rooms are large and comfortable, the outdoor pool was a nice spot to relax at after our drive. The whole hotel was super clean and the staff accommodating. The breakfast in the morning was probably one of the best we've had at any hotel chain. Cannot say enough good things about this Holiday Inn Express.

10

Paige

10 Aug 2025

·

Stayed 1 night

The shuttle bus was very convenient.

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Cleanliness

Most guests report very clean rooms and public areas, with some calling bathrooms spotless. A smaller number cite lapses like leftover items, musty odors, dirty linens, or corridors needing better vacuuming.

Related guest reviews

10

Goran

14 Dec 2023

·

Stayed 1 night

This hotel is amazingly clean. People are very friendly. Room was great, bed was very comfortable, breakfast was great and pretty much the hotel is great. Thank you!

10

Joyce

2 Jan 2023

·

Stayed 1 night

The rioms are normally very clean but this time wet towels wete left in the bath tub.

2

Lynn

26 Jun 2024

·

Stayed 1 night

Upon check-in desk clerk kept reiterating problems with system and room to me but not to woman who just checked in, in front of me? Very odd. Room was NOT cleaned. Hair all over toilet and floor in bathroom and on the towels. Disgusting. Pins and Bobby pins on the floor carpet in front of dresser where you walk. Worst thing was AC, it was 78 degrees so we turned AC DOWN and waited and waited it went up to 79 and felt as if it was just the fan on. Went and told him and he never said sorry, he tried telling us that’s normal?? We demanded another clean room with working AC. Next room was clean, but the AC thermostat in this room is on a motion sensor and it doesn’t come back on until you wave or walk in front of it. So when you’re sleeping all night and wake up sweating because the air has NOT turned on at all, it’s not a very pleasant stay. I would NOT recommend this hotel at all.

10

Michael

14 May 2025

·

Stayed 1 night

Room clean. Nice hotel.

10

paul

1 Nov 2025

·

Stayed 1 night

Easy check in, very clean and comfortable room. Whites were white!! Bathroom was spotless. Good location, quiet with easy access off and on Exit.

6

James

21 Aug 2024

·

Stayed 1 night

Staff were excellent. Property seems to have some issues with moisture/water that causes the rooms to have a musty smell.

10

Lillian

26 Aug 2025

·

Stayed 1 night

To begin with, Alyssa did a fantastic job of checking us in. Although it was her first solo night at the desk, she was fast and pleasant. The hotel is older, but everything was clean and inviting. The mattresses were firm, and the most comfortable that I’ve ever experienced in a hotel setting. The water pressure in the shower was great and there was an ample supply of towels. Although I skipped it, my husband enjoyed the breakfast.. Finally, the price was equal to the value of the stay. We would definitely stay here again.

8

Michael

9 Nov 2025

·

Stayed 1 night

Used wash cloth was left behind by previous guest

6

Mahassen L

14 Sept 2025

·

Stayed 1 night

The room smelled of mildew or water damage. The hallways weren't cleaned (vaccumed well)

8

sandra

6 Sept 2025

·

Stayed 1 night

I like that the hotel was accessible to the highway and to the casino. The staff was very friendly and accommodating. The bathroom was clean. The room was clean but had a faint smell. I had to spray lysol and turned the air conditioner up. The breakfast was okay

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Rooms

Rooms are generally spacious and comfortable, with many appreciating the layout and basic amenities. Several note dated decor, small or older TVs, firm mattresses or poor pillows, occasional musty odors, and noise from AC or the roadway.

Related guest reviews

6

Michael

20 Jul 2025

·

Stayed 1 night

Bathroom tile was broken. No curtains in window-room was bright entire night-could not get to sleep

8

Kimberly

5 Jun 2025

·

Stayed 1 night

Minor detail, but two power outlets on the nightstand would be appreciated for charging. Not a total renovation, just add a power strip or lamp with two outlets.

8

Erica

27 Sept 2025

·

Stayed 1 night

The staff was fantastic! Very friendly and helpful. The shuttle offered was very convenient for getting to and from the nearby casino. Breakfast the following morning was plentiful and continuously kept stocked/clean. The room was clean and free of bugs but you can tell they need to do some renovations. Stains on the ceiling above, some broken parts of the ceiling looking cracked. Bathroom was a little grimy. Mostly from age and the fact that there was no working fan to dissipate humidity. You can tell it’s damaging the walls and such. Very quiet. I barely heard any other guests.

8

Nicole

18 Apr 2025

·

Stayed 1 night

Pillows were awful

10

Kimberly

16 Jan 2023

·

Stayed 1 night

King room is spacious. If you like a firm bed it will be good for you. Very uncomfortable to me. Staff was friendly. Shuttle service available for anywhere within 2 miles. That’s a nice perk. Nice location to restaurants. Vending machines.

4

Natoka

29 Jun 2025

·

Stayed 1 night

This property is out of date. When we entered our room there was a musty smell. The furniture is old. The room was outdated. When we turned the water on to shower there was a high pitch squeal the entire time. The tv had to be no more than 30 inches. Very small. I would not recommend or return until there until some major updates done

8

Allison

15 Sept 2025

·

Stayed 1 night

Not the most up to date hotel, but it was clean and the bed was comfy enough. It's a bit of a maze getting to the elevator from the front. The front desk people were terrific--they welcomed us back every time we walked in the front door. There's a free shuttle that will take you anywhere within a two mile radius which was very convenient.

8

Gilbert

9 Jul 2025

·

Stayed 1 night

Check in clerk was very professional in all aspects. The room was very clean and quiet. The only negative aspect is that the A/C unit was quite loud, turned it off at 1am and could hear A/C units in other rooms. Breakfast had a large selection of items with an attendant that kept everything stocked. Check out clerk was very unprofessional and appeared she just woke up and did not want to be there. Better value than hotels closer to the casino/racetrack, will stay here again.

10

Debbie

9 Apr 2023

·

Stayed 2 nights

Rooms were comfortable, large, and spacious.

8

Tracy

14 Jun 2024

·

Stayed 2 nights

beds need new mattresses.

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Service

Service earns consistent praise for friendly, helpful staff across the front desk, breakfast team, and shuttle drivers. A few guests reported impersonal or unprofessional interactions or difficulty obtaining extra items.

Related guest reviews

8

Janet

16 Jun 2025

·

Stayed 3 nights

The staff was very polite and attentive

10

Lane

1 Dec 2025

·

Stayed 6 nights

Staff is wonderful

10

Kimberly

8 Nov 2025

·

Stayed 1 night

Clean room. Front desk staff excellent. Breakfast area and deductions impressive as well. Would definitely stay again.

10

craig

30 Dec 2024

·

Stayed 1 night

Staff was very friendly, room was very clean, bed and pillows were comfortable and the casino shuttle was very convenient! The breakfast was great!

8

Cassandra

16 Mar 2025

·

Stayed 2 nights

The hotel was great, great location, clean and quiet. Front desk staff was a lil inpersonable, spoke in a robotic tone(dry). No eye contact or friendly welcome greeting... just sign here, her is your room key and wifi code.

10

Dana

27 Jan 2025

·

Stayed 2 nights

The staff here was super friendly and super helpful. I loved the shuttle service, we could go check out restaurants and have a few drinks and not have to worry about driving. Hotel was very clean. The breakfast was very good,probably one of the best continental breakfasts we ever had. Super close to the casino as well. Great stay,we will definitely be back.

4

LeAnn

18 Aug 2024

·

Stayed 1 night

No smart TV so we couldn't cast from our computer. Channel list only--no guide. Asked for additional blanket and were told they didn't have any. Asked if we could have comforter from empty room and were told they were full. They were definitely not full as there were very few cars in the parking lot. We were asked upon arrival if we were IHG members. We said we weren't, and he signed us up. We WON'T be using it!

8

Gilbert

9 Jul 2025

·

Stayed 1 night

Check in clerk was very professional in all aspects. The room was very clean and quiet. The only negative aspect is that the A/C unit was quite loud, turned it off at 1am and could hear A/C units in other rooms. Breakfast had a large selection of items with an attendant that kept everything stocked. Check out clerk was very unprofessional and appeared she just woke up and did not want to be there. Better value than hotels closer to the casino/racetrack, will stay here again.

10

Lillian

26 Aug 2025

·

Stayed 1 night

To begin with, Alyssa did a fantastic job of checking us in. Although it was her first solo night at the desk, she was fast and pleasant. The hotel is older, but everything was clean and inviting. The mattresses were firm, and the most comfortable that I’ve ever experienced in a hotel setting. The water pressure in the shower was great and there was an ample supply of towels. Although I skipped it, my husband enjoyed the breakfast.. Finally, the price was equal to the value of the stay. We would definitely stay here again.

10

Lynn B

28 May 2025

·

Stayed 2 nights

The staff was exceptional. Very friendly. Asked if they could do anything

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Location

Convenient for Hollywood Casino, Route 9 access, and nearby restaurants and attractions. Many also found the setting quiet and the area and parking safe.

Related guest reviews

10

Cindi

31 Aug 2025

·

Stayed 1 night

Had a great stay, close to area attractions

10

Tervina

30 Nov 2024

·

Stayed 2 nights

The hotel is sufficient for a short stay in the small Charles Town, near so many restaurants and the casino. The breakfast is good too.

10

Steven

13 Jun 2024

·

Stayed 1 night

Quiet and convenient

10

Jill

2 Aug 2023

·

Stayed 1 night

Easy to get to. Very clean. Safe area

8

Crystal

1 Oct 2025

·

Stayed 1 night

Hotel was located nice. Check in staff pleasant. Parking good.

8

Vitalis

26 Jul 2025

·

Stayed 1 night

The proximity to highway and Hollywood casino.

10

Tracy

23 Jun 2025

·

Stayed 1 night

great location

10

Beau

26 Jan 2025

·

Stayed 1 night

Clean, friendly, close to casino

10

Nicole

10 May 2025

·

Stayed 2 nights

Location was great, staff very friendly and knowledgeable

10

Tom

2 May 2025

·

Stayed 1 night

Great location. Nice property

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Dining

Breakfast is widely praised as plentiful and well maintained, with good variety among hot and cold items. A smaller number found it disappointing or noted issues like watery eggs or juice.

Related guest reviews

10

Tanya

15 Oct 2025

·

Stayed 1 night

Parking was clean and safe. Staff were pleasant and eager to help. Breakfast buffet was better than a paid breakfast at a restaurant. Staff kept buffet clean and food refilled.

10

Lori

3 Aug 2025

·

Stayed 4 nights

The staff here were great!! The breakfast was excellent!! The hotel was nice and clean.

10

William

28 Mar 2025

·

Stayed 1 night

Breakfast was a disappointment.

10

Kimberly

8 Nov 2025

·

Stayed 1 night

Clean room. Front desk staff excellent. Breakfast area and deductions impressive as well. Would definitely stay again.

10

craig

30 Dec 2024

·

Stayed 1 night

Staff was very friendly, room was very clean, bed and pillows were comfortable and the casino shuttle was very convenient! The breakfast was great!

10

Frances

10 Aug 2024

·

Stayed 1 night

Excellent breakfast. Seamless check in and out.

10

Erin

20 Sept 2025

·

Stayed 1 night

The rooms are large and comfortable, the outdoor pool was a nice spot to relax at after our drive. The whole hotel was super clean and the staff accommodating. The breakfast in the morning was probably one of the best we've had at any hotel chain. Cannot say enough good things about this Holiday Inn Express.

10

Teresa

27 Dec 2022

·

Stayed 19,352 nights

The breakfast was nasty; and I am a foodie. The eggs were watery (as if powdered or poured), the sausage did not seem to ne fully cooked. Cups were stuck together and not easy to separate. My overall stay was quiet, relaxing and enjoyable.

10

Thomas

27 Apr 2023

·

Stayed 1 night

Great location, clean rooms, great staff, and the breakfast is the best in the area. Highly recommend

10

Savannah

21 Apr 2024

·

Stayed 1 night

Very comfortable loved everything about breakfast at hotel except for the watered down Orange juice.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$110
February	US$107
March	US$100
April	US$109
May	US$123
June	US$114
July	US$120
August	US$141
September	US$138
October	US$132
November	US$111
December	US$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $130	16 $201	17 $167	18 $277	19 $239
20 $116	21 $104	22 $107	23 $110	24 $137	25 $243	26 $203
27 $107	28 $98	29 $101	30 $106

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $187	3 $164
4 $106	5 $101	6 $100	7 $101	8 $119	9 $215	10 $187
11 $114	12 $107	13 $101	14 $101	15 $102	16 $185	17 $209
18 $102	19 $108	20 $104	21 $108	22 $105	23 $200	24 $190
25 $102	26 $101	27 $108	28 $109	29 $113	30 $153	31 $141

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Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds, Accessible (Mobility)

Standard Room, Accessible

Standard Room, 1 King Bed, Accessible (Mobility)

Standard Room, 1 King Bed

Standard Room, Multiple Beds

Standard Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Charles Town by IHG

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