Casa Marina Beach Reef

The pool

Pool Not properly maintained full of sand. Especial on the three pool on the reef Dirty no bars on pool Bars Too far front pool Open 10:00am closet 1:00am Food Good food

Tiene pocos baños y están lejanos y no cuenta con bares dentro de la piscina

The staff were awesome. Always friendly and helpful. On the day I left the woman at the buffet gave me hug goodbye. And the grounds are fabulous. Loved the jacuzzis.

This is a great property, has an adult only section, service is great , food was always good. It also is right in the town of Sosua so take advantage and see the town

Overall our stay was ok. Access to the beach was closed due to the railing breaking therefore unsafe. Also there is no espresso coffee available unless you are in the select group. We had to go in the city to get our espresso in the morning. Our ocean view room was ok, not exactly full ocean view as there are many trees obstructing the view. Staff was pleasant.

SPA was very good, well priced. Beautifull beach and you can see sun set and rise. I enjoyed it.

Ocean view was covered with trees, more like front view. No special greetings upon arrival for ex: drink warm hand towel. no mojito available in any of the bars. Room was not ready at check in, So lost an hour. The faucet in the bathroom was loose. Steps going the beach are to high. No late snack .not enough seats so it was like waiting for people to leave to get sit Positive note: super cleaned area staff are helpful when asked for info, Love the night club. Food was excellent. Staff in the buffet were attentive. Room was not musty.

Not enough beach chairs by the ocean

Me encantó el servicio al Cliente muy amable todos pero el Show de la Noche terrible no está adecuado para niños si mejoraran eso fuera todo espectacular

I love the scenic view at the property. Very beautiful. I would’ve given a 4-5 rate but they have roaches in the room. In addition, upgrades to the rooms are needed. Also, the buffet food wasn’t that good. I was expecting more of a DR authentic experience/flavor and that wasn’t given much.

The ac vent was really dirty so the AC was very poor horrible cus they don't want to spend money to clean the vents never again

It was terrible. Guest service was horrendous, beds dirty, moldy bathrooms, food horrible and lines for everything! I guess you get what you pay for, I learned my lesson!

Cucarachas, aire acondicionado malo, mal olor en la almohada. Muy antihigiénica.

The place was a little too old and needs some improvement in the rooms, tv not working, sone of the power outlets do not work, the light and ac work with the key card. Not hot water in some rooms, staff super nice and friendly. There was no paper toilet in the rooms, towels very limited. The pool was fine, food excellent.

The customer service was excellent, and the place was very clean.

Location was great, the room 2118 was a dump, smell awful, no hot water, squeaky loose bed, everything looks like 40 years old, the safe box was totally rusted out, two bath towels, no wash rags or face towels, tv didn't work, $135.00 per night then he upcharge us additional $30.00 to change rooms to #725 only difference it smells better, no hot water, beds was a bit better. Then the worst happened breakfast next morning they had the audacity to tell us we sat in the VIP AREAS to eat breakfast.. this place is for folks that never left home that don't know what to expect staying in a motel... don't do it its a dump...

Clean rooms

We stayed here for 3 nights because it was one of the highest rated resorts in the puerto plata area. The grounds are nice but that was the only good thing to say. We aren’t very picky but this resort is was in terrible condition. The first room was dirty, old and had a terrible smell. The tv was super old and tiny and didn’t work. The slider door was broken and toilet didn’t flush. They did agree to change our room and that one was only slightly better. Customer service was not good. Food in the restaurants and buffet was horrible. Felt somewhat safe with all the security had some nice views

Great hotel, but it is a little old and it shows. The sheets were old, the towels were old, with holes on them. The toilet and shower were clogged. The air conditioning was a little loud. Some of the problems were solved with a call, but it took them more than 4 hour for some to get fixed. Despite these things we had a good time, the food was good, the atmosphere was nice, most of the shows were entertaining, and beach was great. I would stay here again. With good management this place would be 5 starts again.

This is a beautiful property, my husband and I stayed in one of the ocean view rooms. It was very clean, they welcomed us with refreshments and in the room they had a nice fruit arrangement waiting for us. I requested a king size bed and it was very clean and comfortable. My only complaint is that we wanted to reserve the a la cart dinner and you could only reserve between 10-11am which was inconvenient for us since we went to rest and sleep in. The other issue we had was with the room Air conditioning. It was not working for a full day and they finally moved us into a different room at midnight. These room need to be well inspected prior to tourist coming in, since we are looking for relaxation and no stress. Food was okay.. nothing crazy and we did not get the chance to try their a la cart because by 12pm it was completely booked, no accommodation whatsoever.

NEED IMPROVEMENT IN THE BATHROOMS

I had an ocean view Room booked , my view was blocked by trees, also, they do not inform you about need for reservation for dinner if you prefer not to do buffet again, other restaurants are open just one at a night… even though was empty on a Tuesday night, lady didn’t allow add in for dinner, the instructions for dinner reservation are also incorrect, they say a one hour window at the reception, the reception says another time at one of the closed restaurants, you go there as can’t be made over the phone, then person en charged is in another place… Dinner at italian was just ok, the medium steak comes very well done, red wine was exchanged for beer as not very good….almost went to buffet after the “special” Italian dinner. There’s also a new area with new buildings with separate dining space, some employees were genuinely nice, others were fake nice… overall was good to go and probably would not go back…

Property was in beautiful location but could use some sprucing. Room was average. TV wasn’t working and never fixed even though requested multiple times.

My room have no place to put my luggage, phone doesn’t work bathroom in bad condition, small fridge off. I complain and nobody shows to fix and when they come didn’t fix. Finally the change of room because no a/c

Very friendly all inclusive resort. Including staff.A/C worked great. Unlimited drinks, but not very fancy ie frozen pina coladas were not made with a mixer. One of the Beaches was closed a few days due to rough waves. Our room lacked Hot water first few days. Shower fixtures were decrepit. Recommend paying extra for the upgraded rooms. They were fine. Plenty of food choices. Clean dining rooms. No wheel chairs are available. Entertainment was amateurish. Almost 2 hr drive from STI airport. Book the closer airport. Can't complain much as we got what we payed for.

Ocean view was covered with trees, more like front view. No special greetings upon arrival for ex: drink warm hand towel. no mojito available in any of the bars. Room was not ready at check in, So lost an hour. The faucet in the bathroom was loose. Steps going the beach are to high. No late snack .not enough seats so it was like waiting for people to leave to get sit Positive note: super cleaned area staff are helpful when asked for info, Love the night club. Food was excellent. Staff in the buffet were attentive. Room was not musty.

Everything was fine food was delicious and the staff was very nice and friendly the only complaint l have is not internet at all and the rooms are very old

The only issue we had was the condition of our room. It desperately needs updating. The toilet ran constantly and was very noisy. The shower was very old, the tub was chipped and although it was clean it didn’t look clean. Otherwise we had a great time! The staff was friendly and helpful and The views were amazing! Met a lot of great people as well!

Nice place to stay, rooms are renovated clean good AC , I love the shower, pools, beautiful love it, the food very good, I’ll go back again, love it

This property could've been wonderful, but there were a few things that just ruined it for us. Overall, the room was substantial and we had no issues (although one member of our group could never get assistance with their clogged shower drain). The food was mostly great, although the service was terrible. We asked one lady for water and she said, "oh, that's a different service". The thing that absolutely ruined the vacation for us was the customer service. It was a disorganized mess, manned by people who were downright rude and inconvenienced by us being there. We had an issue with a reservation and we were told, "Expedia has to reinstate the reservation". I spent an hour working with Expedia (who was fantastic), only to be told by the front office staff, "Our reservation office is now closed". They made me jump through hoops, asserting it was Expedia's fault and giving me random email addresses to send things to. Most of the staff were so dismissive and rude. The people manning the front desk could not make any decisions and had to repeatedly go to a back office to "verify with the manager". One man at the front desk even started cleaning his ears while we were speaking. In addition, the people manning the bars were rude, always too busy to help and would never look anyone in the eye. I imagine this is a management issue, but if customer service is important to you, spare yourself the hassle and go elsewhere.

Although the views of the beach itself was wonderful the service of this establishment is very poor. Upon arrival we noticed our room phone had no dial tone aka didn’t work and so we spoke to the concierge immediately to address the issue which was never resolved throughout our 4 days there. We spoke to concierge everyday mentioning the phone issue and still no one addressed the issue. Additionally, we had dinner at seascape, one of their reservation only dining areas, which was also very disappointing as far as service. Not sure of the servers name but we were neglected throughout our time dining due to asking for clarification on the menu. What should have been at most a two hour dinner turned into 4 hrs which majority of the time was spent waiting around for service AND being signaled to “hold on”. Overall, the service in this establishment is horrendous and needs serious consideration. I will not be staying again nor will I ever recommend this stay to anyone. Thanks but no thanks. Shout out to junior who was one of the only individuals at concierge who helped us upon arrival and with transportation during our stay.

Everything was great, bathroom really clean, just the hallways needs repair. Also did not like that I was not able to make a reservation at the restaurant, I was told just to confirm when checking in, the info provide it was incorrect and they kept sending me to different places and no one confirm the reservation.

Nos iban entregar la habitación a las 3 y la entregaron a las 5:30 soy cliente continuo de allá, pueden ver mi récord soy dominicano y asisto hasta 5 veces por año

The rooms were clean and spacious, the staff was a bit overwhelmed with our checking and later on the front desk staff was kind of rude and condescending. They also charged me for Wi-Fi that never worked. The food was the best I’ve had in an all inclusive hotel and the views and amenities as well as the planned group activities were very good. Overall a very affordable family friendly place, but I would not be persuaded to visit again. There is nothing wrong with the place just not my style.

Our experience was disappointing. Upon arrival, our room wasn’t ready until 6 PM, which was extremely frustrating after a long day of travel. The food and drinks were mediocre at best, and to make matters worse, my entire family ended up with food poisoning. The property itself is in dire need of reconstruction—it feels outdated and poorly maintained. The only saving grace was the staff, who were kind and genuinely tried to help despite the circumstances. However, that wasn’t enough to salvage the overall experience. Would not recommend until significant improvements are made.

No pude tener una habitación hasta las 4:30 pm a pesar de haber llegado a las 3 tal y como dice la reserva. Me dijeron que no estaba lista y nunca más se comunicaron conmigo. Tuve que ir a reclamar para que me buscaran una

first day experience was really bad, we checked in and I upgraded to VIP edition. the bellman who helped us with the luggage showed us the room, but he was kind a rushing though. he straight dropped the luggage and left as soon as i gave him a tip of $5 but later we found that there was another concierge desk for VIP edition and bellman was suppposed to give us a tour. anyway we were being back and forth with getting information. so later that night we made a reservation in Mexican restaurant, same there waiters were rushing and was not very welcoming. food and service were really bad. food in buffet is ok.. lots of options but low quality.. if you don’t care about taste and health then you will be alright but I wouldn’t go again. the staffs in buffet were more friendlier and were welcoming. the continental restaurant by the pool was good for dinner.. waiter and managers were more professional and friendly.. Ricardo at the concierge was very professional and would listen to us. I forgot the name but the one who took our luggage during our check out was very friendly and genuinely caring.. during our stay he would be smiling everytime we see him.. overall I don’t think I will stay here again. my advise will be not to upgrade and eat outside as there are lots of choices near by

Our stay was pleasant and we had a good time, the staff were awesome nice people, willing to serve and with a smile on their faces, always giving us solutions since the check in, security, bell boy, receptionist all of them were exceptional, really hard working people. The food is great, a lot variety and well cooked. The property itself needs more care, general maintenance of the buildings and shareable areas, like when you are exiting the lobby after your check in, there is at water wall that’s really dirty, and the entrance of main restaurant El Batey the water ways also are pretty dirty and needs to be clean it looks disgusting especially in the place where you eat most of your meals. The show at night was great really good performances, really good. In general we had a good time. And this is for the administration, this is an iconic place in DR and one of the first in Puerto Plata when the tourism industry started here many years ago, you should take more care of a place like this, and you are supposed to know what I’m talking about. Thanks.

Staff are friendly and helpful and respectful.

I recently stayed at Casa Marina resort and had a fantastic experience! The beach was stunning, the amenities were top-notch, and I loved how close it was to town. I will definitely be coming back in the future.

Can't rate the aerea around the property, cause it depend, if we talk about the area within the complexe, then a 4*, if we talk about Sosua village and Playa Sosua, then it's always dirty and in poor condition as my first time 20 years ago. However, last visit to thia resort was 11yeras ago and they have upgraded a lot. The rooms, at least mine, was very clean and the shower, beside the mold on the glass panel silicone joint, was very nice, nicer than the 5* Puerto Plata Senator hotel. Overall, nice place. If you like all-inclusive resort, the quality/price is good.

I loved that is right in town and you can walk to town,restaurants and bars near by .

Everything you need is right there on property. You are also within walking distance to other shops and great restaurants. The food is not the greatest but im very picky. You can get a cab also from there. And they have a shuttle to the airport. Beautiful beach. I would not recommend walking around town at night.The staff was wonderful. Maid services were also wonderful. Very nice people and very fun nightlife. We made so many friends. The downside was a leaky sink that no one fixed. But we dealt with it because we only slept in the room for the most part. Also they would not convert our money to peso. They have a very nice gift shop. They have nightly shows for intertainment and interaction with the guest. Bottom line I recommend this hotel for a nice get away....

Amazing views in a quiet and relaxing hotel

The beach 🏖️ was so beautiful

The Property is very safe Restaurant and shopping places near By, Nice Service and Food, Nice Pool and Beach

Property is Ok, but should invest more in upgrading the property to an upscale level. The staff are really nice. The view from the hotel to the sea. The best in DR.

It was a nice area. The one thing I would give a 10 was be the beach was great with beautiful sand, big resort. It was definitely a little outdated the food which just OK overall, the Italian restaurant probably was the best out of all of them. Cellular service was very poor in the area. I would definitely recommend you pay for the Wi-Fi service at least in my experience.

The property location at one of the best beaches, the VIP area service in general is great specially the staff!

The hotel needs to be updated and the food is not so good

Me encantó todo!! Comida, el trato del personal, las facilidades, en fin todo. La comida del buffet era variado cada dia.

Muy buen resort comparado con el precio, lo unico malo fue que no pude reservar en restaurantes a la carta por la fluidez de personas que habían

I would be good if they could update the process of making dinner reservation, you can`t do it over the phone, you have to go every morning to make the reservation on the day you want to dine. The food at the Mexican restaurant was terrible. We stayed 4 nights and had to eat at the buffet all the time because there was no other option. The spaces at the rest of the restaurantes were booked. The beer was terrible, sometimes it was ok and some it tasted like vinegar, like it was already spoiled. We went to the spa, the massage was great and then we had paid for a half an hour of jacuzzi and it was cold, the hot water wasnt`t working. There are a lot of things that they could make better, since the beach and place is beautiful!

En general la experiencia fue buena, el acceso a internet no era bueno y no había opciones de snack en horarios nocturnos.

The very few staff working did their best. The food availability is extremely limited and so are the open bars.

The rooms were clean and spacious, the staff was a bit overwhelmed with our checking and later on the front desk staff was kind of rude and condescending. They also charged me for Wi-Fi that never worked. The food was the best I’ve had in an all inclusive hotel and the views and amenities as well as the planned group activities were very good. Overall a very affordable family friendly place, but I would not be persuaded to visit again. There is nothing wrong with the place just not my style.

En años anteriores a iva venido a este lugar era Perfecto, según el personal. Que an cambiado de alministracion. En fin no me gusto que cuando sales de la disco no ahí nada de comer y tomar ahí que salir afuera a comprar. En el restaurante avía una cucaracha y no poca variedad.

Nothing spectacular 3 restaurants only could eat at the buffet the drinks was terrible I stayed for six days and only drank two drinks Norton shelf liquor

El lugar es muy bonito y una playa preciosa y espectacular. Los bares estab un poco distantes de las zonas de piscina. El servicio del snack bar muy limitado y trato poco amable de algunas de las personas que atienden en el lugar. Si estas en la playa o piscina, no puedes llevarle nada a tus hijos o acompañantes porque todo debe ser consumido internamente y con horarios establecidos. En otros hoteles esto es permitido y con horarios mas extendidos.