Las Vegas Serene Hotel

Pool was closed due to a failed health inspection. The pool is very much the main draw to this motel style hotel, and not having it dropped the quality of experience very significantly. 15/night was given as compensation, and I was not satisfied with that. I would have chose a different hotel for the price if I had known pool was closed. Strange restaurant hours for Vegas, no 24hr amenities.

Room was very nice, but the grounds are either about to go through renovation or need to. Pool was unused due to green water and debris.

Staff were very helpful, courteous and pleasant to work with. Unfortunately, the overall condition of the place is deteriorated. The hot tub has been out of order long enough that they have covered it with blue carpeted plywood boards and those boards are showing their age. Could not get the television to work - error message was that there was no service. Overall the price was very affordable considering the proximity to the strip so I would stay there again.

Overall the stay was decent. Was not happy with an extra $75 service fee when checking in that was not clear when paying for the booking online, it leaves a bad taste in your mouth when fees like that are added. The pool was closed, and that should also have been clear during booking. The door lets in a lot of light and noise from the hall. The resort is also right under the flight path which is very noisy all day and night. The room was nice and clean.

The property was nice. Room was a little dated, but huge. The bathroom had been renovated and was lovely. There was residual smoke smell from when it was a smoking hotel (and I'm pretty sure a guest was smoking in their room on top of it). The location was fantastic to get to the strip and other activities. Would have loved to use the pool (one of the reasons we booked) however it was down for unscheduled maintenance. Bed was super comfortable. Staff were fantastic. AC worked like a charm. Overall good stay.

What was advertised is that we can use the pool facility and in the pictures the pools were looking great. The staff explained that no one maintains the pool and it cant be used until further notice. It just sucked because my son was looking forward for the pool. Good thing they gave us a complementary free breakfast for the inconvenience.

Both pool areas were closed with green water in the middle of summer.

Could have been fantastic. Breakfast terrible All outside parasols broken Pool closed by health autorities.

The pool was close, the pictures are more pretty than actual place. We reserved this hotel because of the pool. The pictures are pleasing. But at front desk we found out that pool is close. They gave us discount for rooms and added complementary breakfast. That was cool and we decided to stay with great deal.

I was a bit disappointed by the outside appearance of the property but the room made up for it. I was told by the front desk that the parking in the back is not very well lit and suggested parking in the front. Why not just add lighting in the back? Overall I enjoyed my experience and would stay here again.

The front desk clerk was so kind and friendly, the bed was comfortable, the room itself was in pretty bad shape. The carpet had a rip in it, the tub was disgusting, there were all kinds of wires hanging off the wall for the TV, the fan in the bathroom was coming off the ceiling, the desk had all kinds of water marks and stains on it, the lock on the door was loose and looked like it was going to fall off....overall, it just looked like there wasn't much attention to detail. Maintenance and cleanliness were the main issues. I checked out after one night because I didn't want to stay there a second night because of the condition. Honestly, the only reason it wasn't a 1 star review was because the clerk at the front was so kind upon check-in. Won't be coming back.

Very clean! Staff was very attentive and understanding. Very accommodating and good for our quick trip- no fuss.

The room was spacious, nice, and mostly clean, with only a few areas that could have been better—specifically the couch and one corner of the bathroom. The linens and towels were clean, and the walk-in shower was spotless. The carpet appeared new, which was comforting and gave a sense of cleanliness. The room included a small fridge, but it was disappointing that there was no coffee maker. It also would have been a thoughtful touch to provide at least two complimentary bottles of water. We didn’t mind not having a TV in the room—it actually helped us disconnect and relax a bit more. However, the hotel did offer 24-hour hot coffee in the lobby. The coffee itself wasn’t great, but the gesture was appreciated. The food advertised wasn’t very appealing, and the breakfast offered at the hotel was quite expensive. Because of this, we decided to eat outside the hotel, where we found better options that were more reasonably priced. It’s worth mentioning that the parking was free and the Vegas Strip was nearby, so we didn’t have to pay for transportation. That convenience was definitely appreciated. Near the end of our stay, I was on the second floor when a group of new guests arrived and caused a lot of noise. Thankfully, security responded and helped manage the situation. Outside, the garbage area was overflowing, and the wind scattered trash near the parked cars, which was unfortunate to see. In my opinion, the name of the hotel doesn’t quite reflect the quality of the experience.

Bed and room were comfortable aside from the desk being dirty and the sheets on the pull out sofa had blood on them so we had to call room service in the middle of the night to get us clean linens in which they required my husband to sign for the new linen and he was informed if the linen went missing, we would be charged for them. We wouldn’t have had to ask for fresh linen if the linen on the pull out sofa was clean and ready for use. Lots of pigeons and crows were located throughout the property and it looks like they were attracted to all of the free-standing trash in an open area on the side of the property which also caused the parking area to stink.

Rooms weren’t very clean

It feels more like a motel than a hotel. There were stains (looked like blood stains) and hair on the bed, mold in the shower, leaking refrigerator, etc. Front customer service was 0/10 didn’t even bother asking how our stay was during checkout. This place gotta go or change to a motel so it fits the description. I feel like I was catfished.

This property is super unwell kept! I was shocked how beautiful the photos were compared to how sub par the place looks in person. The rooms are hot because they use dated wall mounted ac that cannot cool the space and the room is smelly because the carpets have never been cleaned. You can tell by the thick ring of dust around the floor boards. Who ever runs this hotel gives no care to attention to detail and its really a disgrace to be considered a strip property. I would not recommend this hotel.

This place was absolutely disgusting I don’t recommend anyone to stay here unless you are held captive. Pubic hair on the pillow, long hair all over the bed, FOUR bugs on the side of the bed. Couldn’t tell you the last time this place even thought about getting cleaned

It was clean, staff was very friendly, and they were fast with requests such as needing extra pillows. The price was great and it was peaceful. Will definitely look into this place again when I return to Vegas.

Clean room upon arrival and helpful staff.

Doors were very ill fitting and walls did not block any noise. I stayed here the night before taking an 8 hour engineering test, and because we could hear our neighbors talking all night and could smell the weed smoke coming under the adjoining door I took the test on 3 hours of terrible sleep. If you need any sort of reassurance you’ll get a decent nights sleep stay elsewhere.

Open air property, not far from the Vegas Strip and across from the Virgin Hotel. Mixed feelings but overall a pretty good stay. No bugs or that sort of thing. Housekeeping could've done a better job when turning over rooms. I found a load of stuff that was left behind. Loved the bathroom. Allowed early check in and late check out (A plus!) Wish it bedroom has a TV, but that will detemine the type of room your getting. Pool was nice, however they should clean the cabanas a tad better.

Clean room overall. Carpet was scratchy, and it gave me the feeling like I didn’t want to walk on it barefoot, that part didn’t feel clean. Nice updated bathroom with shampoo, body wash and lotion (thank you!). Water pressure so strong you better hold onto your skin, but I like that. Very comfy bed. I wish they provided a place to charge electronics (there was an old plastic alarm clock with a usb port but no cable). All in all I would recommend and return.

Its been remodeled 20 times and it shows, no dresser. But clean

Overall the stay was decent. Was not happy with an extra $75 service fee when checking in that was not clear when paying for the booking online, it leaves a bad taste in your mouth when fees like that are added. The pool was closed, and that should also have been clear during booking. The door lets in a lot of light and noise from the hall. The resort is also right under the flight path which is very noisy all day and night. The room was nice and clean.

The property was nice. Room was a little dated, but huge. The bathroom had been renovated and was lovely. There was residual smoke smell from when it was a smoking hotel (and I'm pretty sure a guest was smoking in their room on top of it). The location was fantastic to get to the strip and other activities. Would have loved to use the pool (one of the reasons we booked) however it was down for unscheduled maintenance. Bed was super comfortable. Staff were fantastic. AC worked like a charm. Overall good stay.

Most everything was great, the only thing we had issue with was that our Fridge wasn't working at all, some of the buttons on the TV remote didn't work either, and the small metal table next to the couch was very weird to work with.

Only problemThe AC did not blow out as good as it's supposed to

It was nice to see the bathrooms were renovated. It was quite inconvenient that only 2 outlets worked in the room. There was also a portion of the door missing so you could see out into the hall while the door was closed. The AC unit was also loud.

The room was very spacious and lovely. The mattress was in need of replacement and management was very sorry I was unhappy and they did offer to change my room. We had a couple of maintenance issues and they were promptly fixed. Very nice staff. No microwave in the room and it would be great if they had menus for the restaurants next door.

Staff was great and property is beautiful!

First room they gave me someone in there, the second room they gave me appeared that someone had been in there because the bed was not made and it was dirty the next morning I did go to the counter and let the manager know. I also showed him pictures. He was very apologetic and tried to correct situation by offering me a partial refund and offering me an upgraded room . So, even though I did have issues I APPLIED the manager for trying to resolve all the issues. THAT WAS GREATLY APPRECIATED.

The front desk girl very unprofessional. I had to change rooms.

Karen at the front desk made my stay extremely enjoyable and she's a true hospitality professional. Just bcos of her and the staff; I overlooked at some of the facility deficiencies such as; a single elevator that was broken and the bathroom exhaust was coverless, exposing lots of gathered dust mites and the ceiling light fixture was hanging loose. If the facility is better maintained then this place is worth visiting as the staff such as Karen and others do make your stay very comfortable.

This property was great for my 5 day stay with my niece and granddaughters, the staff was very nice and helpful I will definitely return

Staff was very accomadating, the lovely woman at the front desk allowed me to check in early.

Wonderful service and very accommodating! We stayed here for the day before a red eye flight and were so pleased to be checked in 5 hours early and with an upgraded room!

This location is a joke to Boutique Hotels and absolutely one of the worst hotels I have ever stayed at in Las Vegas. Air/heating unit did not work and when I advised the front desk they could not care less. Room was dirty as was the bed spread. Sheets were uncomfortable, towels were stiff. Shower dripped constantly. Key did not work in access gates numerous times. Front desk said they would move my room and never followed up. Associates and management couldn't care less about their guests, but you had BETTER put your parking pass on your car. Yeah, I know it's cheaper than some of the casino hotels, but you get what you pay for .. and, in this case, even less!

Staff is great! Great value for cost

I’ve stayed here several times over the years, great place, great people. Front counter and support staff is super accommodating and friendly.

Cheap for being so close to the strip! Quick walk to casino, food, etc.

This is directly over the flight path of Las Vegas airport. You hear flights coming all day, and into the late night. The staff was nice, the location is right across the stree from what used to be the Hard Rock (now the Virgin Hotel) Lots of homeless wondering around, but still felt fairly safe. We went to a night show at the sphere and walked 1.2 miles to the venue. WIFI was not great, and the thing i really didnt like is the TV was in the main living area, and could not be seen from bed. The best part was the price was reasonable for a weekend in Vegas

Good location, across from Virgin Hotels & Casino. Lots of small stores in walking distance and Hofbrau Haus is great for beer and food. We went to a concert across the street at the Virgin Theatre. Kind of a sketchy neighborhood, there were people just hanging out around entrance to lobby. And graffiti along the back parking lot made us a little worried about the safety of our vehicle overnight. Nothing happened to our car, we parked right up against a window of another room so that any noise would get attention. The bed was comfy, the room was somewhat shabby, quite a bit of wear and tear on furniture, etc. Everything important worked fine. Ice machine good. Hotel reminded us of the Alexis Park Hotel that’s also close by. The hotel is kind of dated, fine for an overnight. The pool area was not open, looked nice.

The property was nice. Room was a little dated, but huge. The bathroom had been renovated and was lovely. There was residual smoke smell from when it was a smoking hotel (and I'm pretty sure a guest was smoking in their room on top of it). The location was fantastic to get to the strip and other activities. Would have loved to use the pool (one of the reasons we booked) however it was down for unscheduled maintenance. Bed was super comfortable. Staff were fantastic. AC worked like a charm. Overall good stay.

Great price for a half hour walk to the strip, but the parking in the alley behind the hotel seemed rather shady and made me a bit nervous to leave a car in overnight.

Really close to the airport

Quick Uber ride from the airport. Just needed a quiet place to rest during a 6 hour layover.

Great size and cleanliness for the price on a Saturday night, easy walk to the strip while not being right on it, so it's quiet.

This is a very nice Hotel for events at the Thomas Mack. Easy walking distance. Many restaurants , CVS convenience store within walking distance also. When Checking in Sarah was very helpful and courteous. Wish I would’ve brought my swimsuit the pool looked good. Also we were always able to flag a cab, didn’t have to cross the street.

Good location

The rooms were excellent, the breakfast buffet was a mistake on many levels, few choices that did not match website pics. Do not allow early checkin even though the rooms were available. Checkin is at 1:00pm, but they are on break until 1:30. Some guest were yelling for help, their room didn't work. They should rethink the breakfast. Get a chef that can cook and keep it open all day. Hire some food trunk vendor to do this, they will appreciate it

Pool was closed due to a failed health inspection. The pool is very much the main draw to this motel style hotel, and not having it dropped the quality of experience very significantly. 15/night was given as compensation, and I was not satisfied with that. I would have chose a different hotel for the price if I had known pool was closed. Strange restaurant hours for Vegas, no 24hr amenities.

Room was clean and comfortable. But bar soap was not provided, we had to purchase it by ourselves. Breakfast was a joke , half of advertised items were not there. You still need to pay for Breakfast as its not included with the stay. However goid budget hotel just walking distance from the Strip.

The property is dated and the staff are meh. My overall stay was fine, it's just a different experience due to it being a less expensive hotel, which I appreciate however it feels like a cheaper hotel and certainly not a boutique hotel as the name suggests. You have to go to that lobby for tea/coffee. There is none available in the room. Dining is limited to certain days of the week and certain times.

Reasonable price and walking distance from the Strip. They let us check in a few hours earlier, which was very convenient. Free tea/coffee in the lobby.

No coffee in the room or in the $14 breakfast is very strange and annoying.

Stayed at Serene Vegas Boutique Hotel – A Pleasant Experience! Had a very satisfactory stay at Serene Vegas Boutique Hotel in Las Vegas. The premises were neat and clean, and the rooms were well-maintained. I especially appreciated the balcony attached to the room—definitely a nice bonus! They offer complimentary coffee and tea at the front desk, and there’s a buffet breakfast option available for $14.99. A full restaurant is expected to open soon, which will be a great addition. Parking was super convenient with easy access right next to the rooms. Several food spots are within walking distance, which was very handy. The location is a major plus—just minutes away from the Sphere, MGM, and the Las Vegas Strip. The only downside was the lack of hand soap in the bathroom, which I hope they address soon. Overall, a comfortable and budget-friendly stay in a great location.

It’s an average hotel, nothing special but nothing terrible either. My only complaint was that the breakfast is advertised as “all you can eat” but the main items - meat and eggs (of which they only hard boiled) - were not available most of the time. It’s not like the breakfast room was crowded. The kitchen would only put out a tiny amount, so the food would disappear quickly, and then you’d have to wait fifteen minutes for it to be replenished. It honestly seemed intentional. If the breakfast were free, I could understand them being so stingy, but it was $15 and advertised as a buffet.

Rooms (suites actually) have been well renovated. They are clean and very pleasant to stay in. We stayed there on two separate occasions. The rooms have excellent sound insulation. That is very important due to the hotel being right next to the airport. Outside the planes landing/taking off is pretty loud, but in the room you can barely hear them, and when the A/C is on (quiet fan sound) you can't really hear the planes at all. The hot buffet breakfast options are great. The chef is excellent. When we go back to Vegas, we are definitely staying here again.

Arrived at 10:30pm easy check in. Front lady was straightforward. She told us no late check outs.. The room was HOT inside. The AC wasn’t on. It took 30 minutes to cool down. There were flies all over the bathroom ceiling. I think they were coming out of the drains. Other than those things everything in the room was good. Food is very close by which was nice since we were traveling all day. Then after we had a goodnights sleep. They do have a breakfast buffet for 15 bucks each person. I wouldn’t recommend buying it. I don’t know how long the food was sitting for. It was pretty cold, but I noticed they have a microwave once I was done.