Chatillon Paris Montparnasse

I am extremely disappointed with how this hotel handled my reservation. When I arrived, I was suddenly told there had been a “mistake” with my booking and that the hotel had booked another hotel for me. Before my arrival, nobody contacted me by phone or email to explain the situation. The reception staff then sent me to the other hotel. Based on what I was told, I naturally understood that I would stay there for the entire duration of my booking. At no point was it clearly explained to me that I would have to return to the original hotel. I was travelling for business and attending an exhibition. Having to change hotels during a business trip is exactly the kind of disruption I expect a professional hotel to prevent, especially when the problem was caused by the hotel and not by the guest. While I was at the exhibition, I then received an email informing me that I needed to move back to the original hotel because they apparently did not intend to cover my full stay at the replacement hotel. This meant packing again, changing hotels again, and reorganising my business trip because of their booking problem. What makes the situation worse is the way the hotel has subsequently handled the complaint and rejecting to pay the full amount for the night. Guests cannot reasonably be expected to move back and forth between hotels because of their own fault. Avoid this hotel!

Good and accessible place in the 14th area.

The room was clean, however the soap dispensers did not work too well.

The room was nice, the staff help us with everything, the hotel is well located and close to the train station

The receptionist tried to double charge the room to my dad just because he didn’t speak English or French, claiming that hotel did not receive the payment from Expedia. when I get involved over the phone, the receptionist try to make it that the money was not transferred. After argument over the phone and told him that I have a receipt from Expedia and statement from the bank, the receptionist back off. It was obvious the receptionist tried to double charge my dad and used him because he doesn’t speak English or French.