Is parking available at the property?

Yes, free self-parking is available on-site.

Does the property allow pets?

Yes, pets are allowed in specific rooms with a maximum of 2 pets, each weighing less than 75 lbs. A pet fee of USD 150.00 per pet, per stay applies, but service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property at least 24 hours before arrival for arrangements.

What is the location of the property in relation to key landmarks?

The property is located a 5-minute walk from West Tennessee Healthcare Sportsplex and 15 minutes by foot from The Ballpark at Jackson. It is approximately 4.4 miles from Lane College and 4.9 miles from Old Hickory Mall.

What are the policies for guests staying with children?

Children are welcome at the property. However, rollaway or extra beds and cribs are not available.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or rollaway beds, and no extra beds are available. Guests should confirm this information in advance.

stayAPT Suites Jackson Hotel Booking

What guests think

At stayAPT Suites Jackson, travellers highlight spacious, apartment-style suites with full kitchens and a generally quiet, secure feel, making it practical for business trips and families, though experiences vary depending on room condition and staffing availability.

Many reviews praise cleanliness and a new, modern look, but recurring reports mention unvacuumed floors, hair or stains, missed trash, and occasional maintenance issues like a dirty oven or a pest sighting. Staff are frequently described as friendly and helpful, yet after-hours support can be limited (locked lobby, calls needed, slow responses), and multiple guests note there is no elevator along with small accessibility or amenity gaps such as no ice. Location feels convenient for dining and getting around to some, while a few disliked the surrounding area or found nearby options limited. Expect roomy suites with solid value, but housekeeping and service consistency can vary.

Facilities

Cleanliness

Rooms

Service

Location

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AI-generated summary based on recent guest reviews

Facilities

Repeated comments note there is no elevator, and entry is secured; a few mention no ice and limited after-hours access to the lobby or on-site purchases, plus a curb hindering wheelchair access at the rear.

Related guest reviews

4

Jasmin

31 Aug 2025

·

Stayed 2 nights

Fire alarm was going off

8

Burnice

15 Jul 2024

·

Stayed 4 nights

Overall good experience. I would suggest wheelchair accessible in the back because the spaces up front fill up quick and a wheelchair can’t access the back due to the curb.

6

Jason

16 Jun 2024

·

Stayed 2 nights

The rooms were very nice and it was located by many places to eat. We had 2 issues… 1- We reserved a King bed and got stuck with 2 queens. Very disappointed with the fact that no one was available to fix the issue. 2- There isn’t an elevator so we had to carry our luggage up two flights of stairs. Thank goodness we only had carryons and backpacks. However, my mother in law is 75 and has health issues and she was on this trip. Out side of those issues, it was a nice stay.

10

Mark

6 Feb 2024

·

Stayed 20 nights

I really enjoyed the awesome set up of the apartment; home away from home with all of the amenities. The entrance is also secured to prevent anyone from entering without a passkey. Awesome customer service, clean apartment and modern. Great place.

4

Susan

10 Mar 2024

·

Stayed 1 night

No elevator. No ice for our evening cocktails and tv in the bedroom did not work. Thought it was going to be nicer than it was.

10

Roxy

23 Oct 2025

·

Stayed 1 night

So beautiful! The hotels felt like a lil apartment and was so clean. The property was secure and safe. Well maintained. Staff were friendly and very accommodating.

8

Lori

28 Jun 2024

·

Stayed 2 nights

I loved the apt setup it had the feeling like home! Only didn’t like was no elevator on premises, otherwise I had an excellent stay.

8

Theresa

13 Mar 2024

·

Stayed 1 night

I didn’t like the room was not swept. There was lint/ dust balls on the floor. I advised the counter person and she just said “sorry”. I didn’t like there were nothing to purchase in the locked lobby.

4

James

3 Jun 2024

·

Stayed 1 night

Room was ok but the bed comforter was stained, no working elevator so plan to stair carry your luggage if you are on second floor. Not a lot of food options near.

8

Glenn

24 Jul 2024

·

Stayed 1 night

I felt safe

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many found suites very clean and modern, but several reported issues like hair, stains, dirty floors or ovens, trash not emptied, and one pest sighting.

Related guest reviews

4

Julie

19 Jun 2025

·

Stayed 1 night

Didn’t feel very safe and found a cockroach in the bathroom in the morning!

10

Cristi

26 May 2025

·

Stayed 2 nights

Apt was very clean.

10

YOLANDA

15 Nov 2025

·

Stayed 2 nights

Traveling for business can have its ups and downs already, but i liked this place. it felt like most people there were on business as well. it was quiet and orderly. communication was clear and good. i was impressed with the layout. minuses- vital cookware/utensils missing, bedding not inspected well enough and not changed for bed close to window in my room. (i understand saving water 💧 and energy BUT OMG there were watermarks and stains 😲). There were scratches on the walls.... pretty faint but worrisome because you want to be sure they know you weren't the culprit. I loved the bathroom, the space, and the televisions. I am definitely going back, and recommending to other low key quiet loving people who need to travel to the area.

10

Kaycee

26 Oct 2025

·

Stayed 1 night

Very good value for the money and very clean.

4

Ellen

24 Jun 2025

·

Stayed 1 night

I was not informed that the microwave did not work and the trash wasn’t emptied.

10

Shelia

9 Feb 2024

·

Stayed 2 nights

I was really impressed with the cleanliness of the property inside and all the modern furnishings provided in the apartment. Extremely enjoyed the "No smoking policy" as it was most refreshing not having to inhale the second smoke of others seeping inside the rooms! Outside maintenance was great too, Please keep up the Gold Standard!

10

Verconta

2 Nov 2025

·

Stayed 1 night

Yes but oven was dirty

6

David

24 Jun 2025

·

Stayed 2 nights

The property felt new and had modern amenities but the cleanliness of the room felt lacking. There was a previous person's hair in the sink and bathtub when we checked in and stains on the shower curtain. The floors felt grimy as well. Luckily I didn't need much from the front desk as there was rarely an attendant there to assist. Overall the stay was fine but could have been better if the room was cleaner.

4

CAREY JON

28 May 2025

·

Stayed 1 night

The rooms floors were dirty and found hair around the room

4

James

3 Jun 2024

·

Stayed 1 night

Room was ok but the bed comforter was stained, no working elevator so plan to stair carry your luggage if you are on second floor. Not a lot of food options near.

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AI-generated summary based on recent guest reviews

Rooms

Spacious, apartment-style layouts with full kitchens and separate living areas are a highlight and generally quiet. Downsides include firm beds and uncomfortable or thin sofa beds.

Related guest reviews

10

Amanda

25 Oct 2024

·

Stayed 2 nights

The beds are a little hard. But, overall comfortable stay.

10

YOLANDA

15 Nov 2025

·

Stayed 2 nights

Traveling for business can have its ups and downs already, but i liked this place. it felt like most people there were on business as well. it was quiet and orderly. communication was clear and good. i was impressed with the layout. minuses- vital cookware/utensils missing, bedding not inspected well enough and not changed for bed close to window in my room. (i understand saving water 💧 and energy BUT OMG there were watermarks and stains 😲). There were scratches on the walls.... pretty faint but worrisome because you want to be sure they know you weren't the culprit. I loved the bathroom, the space, and the televisions. I am definitely going back, and recommending to other low key quiet loving people who need to travel to the area.

8

Kathryn

14 Oct 2025

·

Stayed 1 night

The sofa bed’s mattress was not really a mattress at all. It was basically a mattress topper. My son couldn’t sleep on it.

10

Bethany

7 Apr 2024

·

Stayed 1 night

Everything was good, even the service. The only complaint was the bed were a little hard for me, but other then that it was a great place to stay. I did feel it was a little high on price but I did love the set up with the full kitchen, that was a nice bonus. I give it a 4.5 stars.

10

Beverly

11 Mar 2025

·

Stayed 3 nights

Is not your typical hotel room. Fells more like a 1 BR apartment. We had 6 adults, 2 children and 2 dogs and we weren’t cramped! I wish they had this chain in more states since it would be my Go To Place when traveling!

8

Rusty

18 Feb 2024

·

Stayed 1 night

The rooms actually looked like the pictures. Everything was clean, the rooms smell fresh due to the no smoking you can cook if you have a strict diet you need to cook for gotta bring your own pans only thing that was a pain was the check in/out had to call both times to get took care of

8

Pamela

15 Jul 2025

·

Stayed 2 nights

It was quite and it had everything that I needed. The sofa wasn't comfortable for sitting but the chair was fine.

10

Kevin

20 May 2024

·

Stayed 3 nights

Love having a kitchen to cook, everything is new and clean

8

Brock

8 May 2024

·

Stayed 1 night

I will always stay at the place when I come to Jackson, TN. Your room is an actual apartment like. Living room, kitchen, 2 tvs, and the bed room is separate. I was really impressed

6

Theresa

25 May 2025

·

Stayed 4 nights

Bed was below average, no paper towels in kitchen, weak shower pressure. Staff was great. If you value sleep and your back this is not the place to stay.

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly and helpful, but after-hours availability and communication can be spotty, with locked doors, calls to reach the desk, occasional reservation or towel-policy issues, and slow responses overnight.

Related guest reviews

8

Randy

3 May 2024

·

Stayed 1 night

A brand new extended stay location in the area. Our room was big but had some punch list items that still needed to be finished. Did not know about the lobby closing at 7 PM until we were texted at 6 PM while still an hour away. Overall. Willing to try again if rates are low next time I am I. The area.

10

Billy

6 Nov 2025

·

Stayed 1 night

Room was nice! On call staff was amazing!

10

Donald

13 Feb 2024

·

Stayed 5 nights

A new property that had everything we needed. The front desk was excellent, willing to help with anything that you need. I would definitely go back here any time I get the chance!

10

Roxy

23 Oct 2025

·

Stayed 1 night

So beautiful! The hotels felt like a lil apartment and was so clean. The property was secure and safe. Well maintained. Staff were friendly and very accommodating.

6

David

24 Jun 2025

·

Stayed 2 nights

The property felt new and had modern amenities but the cleanliness of the room felt lacking. There was a previous person's hair in the sink and bathtub when we checked in and stains on the shower curtain. The floors felt grimy as well. Luckily I didn't need much from the front desk as there was rarely an attendant there to assist. Overall the stay was fine but could have been better if the room was cleaner.

8

Gregory

10 Mar 2024

·

Stayed 1 night

Hotel was great, amenities was great. However, communication wasn’t the best. When we checked in, we had to call a number to get someone to the desk. She came instantly and we had no issue. However in the morning, we tried to call the desk to get another towel and there was no answer. I do not know if it was someone asleep, or no one working at night at all. However, as soon as the lobby opened, a lady had came in and got us what we needed. Other than the lack of help in the after hours, we really enjoyed this hotel. I would most likely stay again, but hope there is better communication!

8

Joel

19 May 2025

·

Stayed 1 night

Friendly helpful front desk staff.

10

Colette

20 Mar 2025

·

Stayed 1 night

Super cute! Great front desk staff.

4

Freda

24 Mar 2024

·

Stayed 1 night

First our rates that was made thru Expedia was challenged .Our reservation was changed without notice. I have lower back issues and have trouble climbing steps. There was no apology for the change, I was just told by the agent she did not make the change. It was an inconvenience for my daughter to have to take her things up the steps and then come back to get me and my things. Customer service means a lot

10

lajos leo

5 Jun 2025

·

Stayed 3 nights

Staff was very helpful

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Location

Several guests found the location convenient and felt safe, while a few disliked the area or noted limited nearby dining options.

Related guest reviews

6

Jason

16 Jun 2024

·

Stayed 2 nights

The rooms were very nice and it was located by many places to eat. We had 2 issues… 1- We reserved a King bed and got stuck with 2 queens. Very disappointed with the fact that no one was available to fix the issue. 2- There isn’t an elevator so we had to carry our luggage up two flights of stairs. Thank goodness we only had carryons and backpacks. However, my mother in law is 75 and has health issues and she was on this trip. Out side of those issues, it was a nice stay.

4

Billy

13 Jul 2024

·

Stayed 2 nights

Great location

10

Stephen

22 Mar 2024

·

Stayed 1 night

Great environment

10

YOLANDA

15 Nov 2025

·

Stayed 2 nights

Traveling for business can have its ups and downs already, but i liked this place. it felt like most people there were on business as well. it was quiet and orderly. communication was clear and good. i was impressed with the layout. minuses- vital cookware/utensils missing, bedding not inspected well enough and not changed for bed close to window in my room. (i understand saving water 💧 and energy BUT OMG there were watermarks and stains 😲). There were scratches on the walls.... pretty faint but worrisome because you want to be sure they know you weren't the culprit. I loved the bathroom, the space, and the televisions. I am definitely going back, and recommending to other low key quiet loving people who need to travel to the area.

10

Courtney

12 Jul 2024

·

Stayed 2 nights

Loved the property but not the area

8

Anthony

1 Nov 2024

·

Stayed 3 nights

Very comfortable and convenient location.

10

Michael

23 Oct 2024

·

Stayed 2 nights

It was clean and Quiet. Has everything you needed as if you were at home! Definitely will be my booking every time from now on!

4

James

3 Jun 2024

·

Stayed 1 night

Room was ok but the bed comforter was stained, no working elevator so plan to stair carry your luggage if you are on second floor. Not a lot of food options near.

8

Glenn

24 Jul 2024

·

Stayed 1 night

I felt safe

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $100	3 $102
4 $97	5 $100	6 $94	7 $97	8 $96	9 $102	10 $103
11 $96	12 $97	13 $103	14 $103	15 $103	16 $103	17 $95
18 $97	19 $97	20 $97	21 $98	22 $102	23 $103	24 $103
25 $113	26 $113	27 $113	28 $113	29 $113	30 $144	31 $144

stayAPT Suites Jackson

About this property

Location

Room options

Deluxe Suite, Multiple Beds, Kitchen

Deluxe Suite, Accessible Bathtub, Kitchen

Suite, 1 King Bed with Sofa Bed, Roll-In Shower

Standard Suite, 1 King Bed with Sofa Bed, Kitchen

Guest reviews of stayAPT Suites Jackson

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about stayAPT Suites Jackson

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $107	26 $126
27 $97	28 $99	29 $92	30 $92