The Hoxton Vienna

Great location for walking to most of the sites in the city center. Easy walk to the Belvedere Palace and other sites. Easy walking to many restaurants as well. The hotel is across the street from the Stadtpark, which offers a nice walk through lush landscaping, ponds, sculptures, and monuments. The room was comfortable, small bathroom but efficient, nice rooftop terrace! Nice, safe area. My only complaint is the "American" feel to the hotel.

Disappointing experience – style over substance We travelled as a group of four and specifically booked the “Cosy Neighbourhood” rooms after confirming that connecting rooms were an option. Several months before our stay, we contacted the hotel to request connecting rooms and were told the request would be noted. Upon arrival at 10 AM, however, we were told that rooms are allocated on the day, so our request made months in advance apparently made no difference. Very disappointing. There were several other issues. The fire alarm went off one morning, but it could not be heard from one of our rooms. Had we not physically woken our friends, they would not have known there was an alarm. This is simply not acceptable from a safety perspective. Despite the advertised rooftop pool, there were no slippers or bathrobes, meaning you had to walk through the hotel in your bikini. Basic amenities were also missing, including cotton pads, cotton swabs and even a toilet brush. Some staff were friendly, but overall the service felt inattentive and not particularly proactive or solution-oriented. The rooftop bar was especially disappointing: we waited a very long time to order and the service felt unwelcoming. We appreciated the late check-out offered as a gesture. However, overall we were very disappointed and would not recommend this hotel. Beautifully designed and stylish, but in our experience, the service and attention to detail do not live up to the image or the high ratings.

Mm

Loved it. Wished it had a gym but did one of the Pilates classes on the rooftop and was a fantastic experience.

Great location. Very good breakfast. Helpful staff.