Birmingham North Moor Hall Hotel BW Premier Collection
US$187
/ night
Avg. for September
Select dates to see prices and availability
US$187
/ night
Avg. for September
Monthly average prices
Nightly prices at Birmingham North Moor Hall Hotel BW Premier Collection average US$148 in the cheapest month (January) and US$188 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$148 |
| February | US$162 |
| March | US$165 |
| April | US$163 |
| May | US$168 |
| June | US$188 |
| July | US$175 |
| September | US$187 |
| October | US$157 |
| November | US$156 |
| December | US$158 |
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M
A
M
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Sept · US$187
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Most expensive: June (~US$188)
Cheapest: January (~US$148)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional amenities at this hotel inclu...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Dining
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Rooms
Make yourself at home in one of the 83 guestrooms featuring DVD players and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have hair dryers and bathrobes. Conveniences include safes and desks, and housekeeping is provided daily.
Location
With a stay at Moor Hall Hotel, BW Premier Collection, you'll be centrally located in Sutton Coldfield, within a 10-minute drive of Sutton Park and Sutton Coldfield Mall. This golf hotel is 10.3 mi (16.6 km) from Utilita Arena Birmingham and 10.2 mi (16.4 km) from Bullring & Grand Central.
What's nearby
Sutton Park(2.1 Miles)
Sutton Coldfield Mall(2.3 Miles)
Aston Wood Golf Club(3.9 Miles)
Pype Hayes Park Golf Course(4 Miles)
Belfry Golf Club(6 Miles)
Middleton Hall(6.7 Miles)
Drayton Manor Theme Park(6.7 Miles)
Birmingham Greyhound Stadium Perry Barr(6.9 Miles)
Tamworth Castle(7 Miles)
The Snow Dome(7 Miles)
Alexander Stadium(7.3 Miles)
StarCity(7.3 Miles)
Kingsbury Water Park(7.6 Miles)
Castle Vale Central Park(7.7 Miles)
Villa Park(7.8 Miles)
Birmingham Airport (BHX)(14.6 Miles)
East Midlands Airport (EMA)(33 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Room service
Housekeeping
Location
Moor Hall Drive, Four Oaks, Birmingham, England, United Kingdom
Sutton Park (2.1 Miles)
Sutton Coldfield Mall (2.3 Miles)
Aston Wood Golf Club (3.9 Miles)
Pype Hayes Park Golf Course (4 Miles)
Belfry Golf Club (6 Miles)
Middleton Hall (6.7 Miles)
Guest reviews
7.8
Good
Based on 740 verified reviews
Who stays here?
Business
19%
Couple
36%
Family
23%
Group
18%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Moor Hall Hotel & Spa, travellers praise the friendly staff, peaceful grounds near Sutton Coldfield, and generally good breakfast and dining, while reports also note dated rooms, occasional maintenance issues, and noise when weddings or events are underway.
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What guests think
At Moor Hall Hotel & Spa, travellers praise the friendly staff, peaceful grounds near Sutton Coldfield, and generally good breakfast and dining, while reports also note dated rooms, occasional maintenance issues, and noise when weddings or events are underway.
Leisure facilities, including pool, spa and gym, are appreciated but can feel small or dated, sometimes require paid access or timed slots, and may be unavailable or chilly at times; the bar and parking can be crowded during events. Rooms range from spacious upgrades to compact, older-feeling spaces, with recurring noise near function areas and intermittent issues such as weak showers, faulty air conditioning or TVs, and uncomfortable mattresses or views over the car park. Cleanliness varies from spotless to reports of dust, mould, and stained or sticky carpets, and a few guests experienced billing mistakes; overall, it suits travellers seeking a traditional setting with on-site leisure, but consider room location and facility policies if you value quiet or modernity.
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AI-generated summary based on recent guest reviews
Facilities
Pool, spa and gym are appreciated, but facilities can feel small or dated, sometimes require paid access or timed slots, and were occasionally unavailable or chilly; weddings make the bar and parking busy.
Related guest reviews
8
Tiffany
24 Dec 2024
·
Stayed 2 nights
Great location, reception were friendly and helpful on arrival and the room was spacious, comfortable and well appointed. The pool area was really nice, but too chilly to stay and lounge. Reception there was a little abrupt and overheard staff discussing "that Asian bloke who was here" which was distasteful. Refused a dining table at first on the Sun evening, went to reception and they were happy to book us on for 8pm? Meal was good but then had somebody else's coffees on our bill. Second night pre-booked, again great food, but incorrect drink served then server was snippy when I politely requested some lime or lemon in my G&T - not necessary behaviour really. Despite those small things and the GBNews set as the default TV Channel (??), we had a lovely relaxing stay and would recommend it to others.
Great location, reception were friendly and helpful on arrival and the room was spacious, comfortable and well appointed. The pool area was really nice, but too chilly to stay and lounge. Reception there was a little abrupt and overheard staff discussing "that Asian bloke who was here" which was distasteful. Refused a dining table at first on the Sun evening, went to reception and they were happy to book us on for 8pm? Meal was good but then had somebody else's coffees on our bill. Second night pre-booked, again great food, but incorrect drink served then server was snippy when I politely requested some lime or lemon in my G&T - not necessary behaviour really. Despite those small things and the GBNews set as the default TV Channel (??), we had a lovely relaxing stay and would recommend it to others.
6
Rosemary
16 Nov 2024
·
Stayed 1 night
Loved the property and the area. Our room although clean was very small and looked over the dirty roof of an outbuilding. Staff were friendly, helpful and efficient. Some of the facilities were a bit dated and could do with a bit of upgrading. The bar was extremely small for such a large hotel and difficult to find a seat.
Loved the property and the area. Our room although clean was very small and looked over the dirty roof of an outbuilding. Staff were friendly, helpful and efficient. Some of the facilities were a bit dated and could do with a bit of upgrading. The bar was extremely small for such a large hotel and difficult to find a seat.
8
Christopher
14 Aug 2025
·
Stayed 1 night
A lovely property, nice breakfast, and the leisure facilities were very good. Some things to keep on top of - the air conditioning unit and fan in the room we stayed in weren't working or weren't clear how to use. A small downside on an otherwise lovely stay.
A lovely property, nice breakfast, and the leisure facilities were very good. Some things to keep on top of - the air conditioning unit and fan in the room we stayed in weren't working or weren't clear how to use. A small downside on an otherwise lovely stay.
10
Martin
11 May 2025
·
Stayed 1 night
Great hotel and staff very helpful. We were upgraded and room very comfortable. Pillows a bit hard. Beutiful grounds and golf course Had to pay for use of swimming pool, sauna, jacuzzi of £10 each as did not book through Best western hotels direct.
Great hotel and staff very helpful. We were upgraded and room very comfortable. Pillows a bit hard. Beutiful grounds and golf course Had to pay for use of swimming pool, sauna, jacuzzi of £10 each as did not book through Best western hotels direct.
4
Gary
7 Jan 2025
·
Stayed 1 night
My trip was very disappointing, On arrival it was hard to find a parking space. I chose this hotel as it was a spa hotel, upon arrival i was informed that the spa was out of service for the next 2 days which was disappointing. The shower head in my room was leaking as was the sink tap, I found a can of hair products on the chair in my room and the TV was on a table where you could only see half the screen from the bed. For a premier hotel that is charging premium rates I expect so much more.
My trip was very disappointing, On arrival it was hard to find a parking space. I chose this hotel as it was a spa hotel, upon arrival i was informed that the spa was out of service for the next 2 days which was disappointing. The shower head in my room was leaking as was the sink tap, I found a can of hair products on the chair in my room and the TV was on a table where you could only see half the screen from the bed. For a premier hotel that is charging premium rates I expect so much more.
6
Jack Anthony
2 Jun 2023
·
Stayed 1 night
Staff room and grounds nice. Spa is a little run down which is unfortunate as it comes at an extra charge of £10 per head. Bar staff are slow but breakfast staff excellent!!
Staff room and grounds nice. Spa is a little run down which is unfortunate as it comes at an extra charge of £10 per head. Bar staff are slow but breakfast staff excellent!!
10
jonathan
13 Oct 2024
·
Stayed 1 night
Despite having to wait for someone to show up at the reception desk for like 10 mins, quite understandable having realized this place was hoppin' with a wedding and some other function going on. Property was clean and had a comfortable stay, bar staff very friendly and served late. Breakfast was good, parking free albeit this night it was tough to find a spot
Despite having to wait for someone to show up at the reception desk for like 10 mins, quite understandable having realized this place was hoppin' with a wedding and some other function going on. Property was clean and had a comfortable stay, bar staff very friendly and served late. Breakfast was good, parking free albeit this night it was tough to find a spot
10
Natalie
25 Jul 2023
·
Stayed 1 night
We were staying just one night as we were on a course nearby. I feel the pics online dont do the hotel justice, our room was lovely, bedding really comfortable, the grounds a beautiful! Most of all we were impressed by the staff at this hotel, amazing customer service and helpful, cheery attitudes! We stayed half board and were realky wowed by the dinner! Lots of choice and courses included! My only criticism would be that the pool and leisure facilities are a bit small for the size of the hotel and not quite as beautiful as the rest of the hotel
We were staying just one night as we were on a course nearby. I feel the pics online dont do the hotel justice, our room was lovely, bedding really comfortable, the grounds a beautiful! Most of all we were impressed by the staff at this hotel, amazing customer service and helpful, cheery attitudes! We stayed half board and were realky wowed by the dinner! Lots of choice and courses included! My only criticism would be that the pool and leisure facilities are a bit small for the size of the hotel and not quite as beautiful as the rest of the hotel
10
Lynne
25 Aug 2025
·
Stayed 3 nights
3 night stay for GB Masters at nearby The Belfry. Although the room did not have a refigerator, which was needed for medicines, one was very promptly delivwred and installed in our room. Made full use of the facilities with much needed swim afterspending all day on our feet following the golf. Very friendly and accomodating staff with nothing being too much. Only down side was noise on the 2nd night due to a wedding being held and our room was close to function hall. Minor issue really as we were so tired we would have slept through anything but would not have been too happy with the noise on a different stay. We were in Room 75 and there were rooms even closer to the function suite. Breakfast included with drinks made to order and brought to your table, plenty of choice with "specials" cooked to order Bar food lovely and main restaurant food excellent, again service in all three was excellent
3 night stay for GB Masters at nearby The Belfry. Although the room did not have a refigerator, which was needed for medicines, one was very promptly delivwred and installed in our room. Made full use of the facilities with much needed swim afterspending all day on our feet following the golf. Very friendly and accomodating staff with nothing being too much. Only down side was noise on the 2nd night due to a wedding being held and our room was close to function hall. Minor issue really as we were so tired we would have slept through anything but would not have been too happy with the noise on a different stay. We were in Room 75 and there were rooms even closer to the function suite. Breakfast included with drinks made to order and brought to your table, plenty of choice with "specials" cooked to order Bar food lovely and main restaurant food excellent, again service in all three was excellent
6
Richard
29 Oct 2023
·
Stayed 1 night
Rooms very tired , have to book hour slot for pool/spa !!!! Never heard of this before ! Will not be coming back
Rooms very tired , have to book hour slot for pool/spa !!!! Never heard of this before ! Will not be coming back
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is mixed: some rooms were spotless, while others had dust, cobwebs, bathroom mould, or stained and sticky carpets.
Related guest reviews
8
Marcus
18 Sept 2023
·
Stayed 1 night
Ceiling in the bathroom had mould - not what you’d expect from a 4 star establishment
Ceiling in the bathroom had mould - not what you’d expect from a 4 star establishment
6
Rosemary
16 Nov 2024
·
Stayed 1 night
Loved the property and the area. Our room although clean was very small and looked over the dirty roof of an outbuilding. Staff were friendly, helpful and efficient. Some of the facilities were a bit dated and could do with a bit of upgrading. The bar was extremely small for such a large hotel and difficult to find a seat.
Loved the property and the area. Our room although clean was very small and looked over the dirty roof of an outbuilding. Staff were friendly, helpful and efficient. Some of the facilities were a bit dated and could do with a bit of upgrading. The bar was extremely small for such a large hotel and difficult to find a seat.
8
Shannon
24 Feb 2023
·
Stayed 1 night
Stayed in a single room and was pleasantly surprised by the size of the room, including bathroom. It was spotlessly cleaned and felt very homely. My only complaint would be that there seemed to be a heavy door directly underneath my room which would slam intermittently through the evening/night and almost shake the whole room. The sink was slow draining as well. However, overall pleasant stay and would stay again.
Stayed in a single room and was pleasantly surprised by the size of the room, including bathroom. It was spotlessly cleaned and felt very homely. My only complaint would be that there seemed to be a heavy door directly underneath my room which would slam intermittently through the evening/night and almost shake the whole room. The sink was slow draining as well. However, overall pleasant stay and would stay again.
2
Ernie
11 Sept 2024
·
Stayed 1 night
Room was small and noisy extraction fan directly outside bedroom window Request to move and given room higher up No view as wooden barriers cover extraction system Room small but old fashioned, was clean. Hotel carpets landings and stairs were a disgrace tacky so you feet stuck a little in placed same with banisters, had to wash hands repeatedly….remainder of hotel was clean but old fashioned and at £160 per night zero value for money and i will never use this hotel again
Room was small and noisy extraction fan directly outside bedroom window Request to move and given room higher up No view as wooden barriers cover extraction system Room small but old fashioned, was clean. Hotel carpets landings and stairs were a disgrace tacky so you feet stuck a little in placed same with banisters, had to wash hands repeatedly….remainder of hotel was clean but old fashioned and at £160 per night zero value for money and i will never use this hotel again
4
Samantha
8 Sept 2024
·
Stayed 2 nights
Stayed for 2nights, room had cobwebs and was dusty , not what I expected.
Stayed for 2nights, room had cobwebs and was dusty , not what I expected.
6
Dennis
27 Jun 2024
·
Stayed 2 nights
The room was large (accessible room) but there was an off smell in the bathroom. We were in the area where wedding functions were held and, as there were weddings both nights, we were disturbed by guests returning to rooms. Not sure what the smell was in the corridor last day but it could have been drugs.
The room was large (accessible room) but there was an off smell in the bathroom. We were in the area where wedding functions were held and, as there were weddings both nights, we were disturbed by guests returning to rooms. Not sure what the smell was in the corridor last day but it could have been drugs.
8
Kristina
29 Oct 2024
·
Stayed 1 night
It was value for money. The hotel was a little tired but mostly clean and presentable. We very much appreciated a room upgrade but the chap that checked us in spoke in a robotic manner with little eye contact. The ladies at breakfast were friendly and helpful
It was value for money. The hotel was a little tired but mostly clean and presentable. We very much appreciated a room upgrade but the chap that checked us in spoke in a robotic manner with little eye contact. The ladies at breakfast were friendly and helpful
8
Masum
4 Feb 2024
·
Stayed 1 night
The cleanliness was not up to high standard considering i paid £330 for the room for the night. The toilet door did not have a lock and did not close properly. There was two water cans and two sparking water with two crisps.
The cleanliness was not up to high standard considering i paid £330 for the room for the night. The toilet door did not have a lock and did not close properly. There was two water cans and two sparking water with two crisps.
10
jonathan
13 Oct 2024
·
Stayed 1 night
Despite having to wait for someone to show up at the reception desk for like 10 mins, quite understandable having realized this place was hoppin' with a wedding and some other function going on. Property was clean and had a comfortable stay, bar staff very friendly and served late. Breakfast was good, parking free albeit this night it was tough to find a spot
Despite having to wait for someone to show up at the reception desk for like 10 mins, quite understandable having realized this place was hoppin' with a wedding and some other function going on. Property was clean and had a comfortable stay, bar staff very friendly and served late. Breakfast was good, parking free albeit this night it was tough to find a spot
4
lorenza
19 Jan 2025
·
I was really disappointed with my stay. I was given the wrong room to what I had booked. I booked the king suite with jacuzzi and was given the duluxe double with jacuzzi. Reception made me out to be stupid saying they don’t do such a room. The double duluxe was so uncomfortable. Needs a new mattress desperately. There was a huge red stain on the floor. The room was freezing with a draft coming under the door, the signal on the tv did not work and the remote didn’t work to search on YouTube. I’m actually shocked at this property after wanting to stay for a long time. I’m so disappointed
I was really disappointed with my stay. I was given the wrong room to what I had booked. I booked the king suite with jacuzzi and was given the duluxe double with jacuzzi. Reception made me out to be stupid saying they don’t do such a room. The double duluxe was so uncomfortable. Needs a new mattress desperately. There was a huge red stain on the floor. The room was freezing with a draft coming under the door, the signal on the tv did not work and the remote didn’t work to search on YouTube. I’m actually shocked at this property after wanting to stay for a long time. I’m so disappointed
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AI-generated summary based on recent guest reviews
Rooms
Room quality varies widely: some are spacious and comfortable, while others feel small or dated, with occasional noise near function areas, weak showers or AC, TV issues, uncomfortable mattresses, and some car park views.
Related guest reviews
10
Hattie
27 Oct 2025
·
Stayed 1 night
All the staff went the extra mile for my daughter's birthday. They upgraded our room so we had a spacious room for the two of us (mother and daughter) and a plate decorated with 'happy birthday' and truffles on it when we arrived. She also had a beautiful 'happy birthday' treat for pudding that evening and also on the Saturday morning - the day of her actual birthday, so she felt very special.
All the staff went the extra mile for my daughter's birthday. They upgraded our room so we had a spacious room for the two of us (mother and daughter) and a plate decorated with 'happy birthday' and truffles on it when we arrived. She also had a beautiful 'happy birthday' treat for pudding that evening and also on the Saturday morning - the day of her actual birthday, so she felt very special.
10
Noelle
4 Feb 2025
·
Stayed 1 night
Great property. The majority of the areas are4modern and well maintained. I got a free upgrade to a junior suite which was very nice indeed. The bar and restaurant were both lovely. It is an expensive hotel but I feel worth it. Lovely breakfast. Staff very friendly. I would highly recommend this hotel
Great property. The majority of the areas are4modern and well maintained. I got a free upgrade to a junior suite which was very nice indeed. The bar and restaurant were both lovely. It is an expensive hotel but I feel worth it. Lovely breakfast. Staff very friendly. I would highly recommend this hotel
6
Rosemary
16 Nov 2024
·
Stayed 1 night
Loved the property and the area. Our room although clean was very small and looked over the dirty roof of an outbuilding. Staff were friendly, helpful and efficient. Some of the facilities were a bit dated and could do with a bit of upgrading. The bar was extremely small for such a large hotel and difficult to find a seat.
Loved the property and the area. Our room although clean was very small and looked over the dirty roof of an outbuilding. Staff were friendly, helpful and efficient. Some of the facilities were a bit dated and could do with a bit of upgrading. The bar was extremely small for such a large hotel and difficult to find a seat.
8
Christopher
14 Aug 2025
·
Stayed 1 night
A lovely property, nice breakfast, and the leisure facilities were very good. Some things to keep on top of - the air conditioning unit and fan in the room we stayed in weren't working or weren't clear how to use. A small downside on an otherwise lovely stay.
A lovely property, nice breakfast, and the leisure facilities were very good. Some things to keep on top of - the air conditioning unit and fan in the room we stayed in weren't working or weren't clear how to use. A small downside on an otherwise lovely stay.
6
Emma
27 Mar 2025
·
Stayed 1 night
The rooms are really dated and the beds are very uncomfortable, the bedding also has a strange smell to it. I woke up feeling like I needed to shower and leave
The rooms are really dated and the beds are very uncomfortable, the bedding also has a strange smell to it. I woke up feeling like I needed to shower and leave
2
Brad
18 Aug 2023
·
Stayed 1 night
My stay was horrific! I booked a room with a lot of space and a big bed, the shower and bathroom was not up to standard. My room was also right next to the events venue of the hotel and the music was blasting. I was told that the party would end around 12:30am. I was told that there were not many rooms left. I got reception to show me to around 5 other rooms. Two of these were again, next to the events rooms and the music volume was insane, one room smelt of smoke, the other of damp and the 5th that I decided to spend the night in was tiny and cramped, it was hot and the bed was a joke!! Very uncomfortable. The porter did bring me chips and a coke and the next day my pizza and 1 beer was taken off the bill. Breakfast was also terrible for a 4 start hotel. After spending GBP160 for my room, an hour looking for a new room and the above mentioned I will never book into this hotel again or recommend it to others.
My stay was horrific! I booked a room with a lot of space and a big bed, the shower and bathroom was not up to standard. My room was also right next to the events venue of the hotel and the music was blasting. I was told that the party would end around 12:30am. I was told that there were not many rooms left. I got reception to show me to around 5 other rooms. Two of these were again, next to the events rooms and the music volume was insane, one room smelt of smoke, the other of damp and the 5th that I decided to spend the night in was tiny and cramped, it was hot and the bed was a joke!! Very uncomfortable. The porter did bring me chips and a coke and the next day my pizza and 1 beer was taken off the bill. Breakfast was also terrible for a 4 start hotel. After spending GBP160 for my room, an hour looking for a new room and the above mentioned I will never book into this hotel again or recommend it to others.
6
lawrence
23 Jun 2025
·
Stayed 1 night
TV menu listed various Apps, such as Netflix, player and ITVx, none seemed to work? Enjoyed our evening meal, Good food and the staff that served us we're delightful.
TV menu listed various Apps, such as Netflix, player and ITVx, none seemed to work? Enjoyed our evening meal, Good food and the staff that served us we're delightful.
6
Ron
10 Mar 2024
·
Stayed 1 night
Booked too room with ‘a view’, view was of the car park . Decor looking a little ‘tired’, and paintwork scuffed and chipped in places.
Booked too room with ‘a view’, view was of the car park . Decor looking a little ‘tired’, and paintwork scuffed and chipped in places.
10
Tanveer
21 Sept 2025
·
Stayed 1 night
Room was fantastic, all the staff i interacted with were polite, friendly and helpful
Room was fantastic, all the staff i interacted with were polite, friendly and helpful
8
Zoe
8 Jul 2024
·
Stayed 2 nights
This was the third time I have stayed here. The room is good and the service is good but I had to complain about the shower twice. The first time I was told the problem with lack of pressure and temperature was do to the many others using it at the same time. I tried it again in the evening and the following morning and still no improvement. I again reported it when booking out but the receptionist was simply not bothered.
This was the third time I have stayed here. The room is good and the service is good but I had to complain about the shower twice. The first time I was told the problem with lack of pressure and temperature was do to the many others using it at the same time. I tried it again in the evening and the following morning and still no improvement. I again reported it when booking out but the receptionist was simply not bothered.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly and helpful, with thoughtful touches and quick fixes, but there are recurring lapses including slow or disorganized bar/restaurant service, room assignment or billing errors, and occasional unhelpful responses.
Related guest reviews
10
Hattie
27 Oct 2025
·
Stayed 1 night
All the staff went the extra mile for my daughter's birthday. They upgraded our room so we had a spacious room for the two of us (mother and daughter) and a plate decorated with 'happy birthday' and truffles on it when we arrived. She also had a beautiful 'happy birthday' treat for pudding that evening and also on the Saturday morning - the day of her actual birthday, so she felt very special.
All the staff went the extra mile for my daughter's birthday. They upgraded our room so we had a spacious room for the two of us (mother and daughter) and a plate decorated with 'happy birthday' and truffles on it when we arrived. She also had a beautiful 'happy birthday' treat for pudding that evening and also on the Saturday morning - the day of her actual birthday, so she felt very special.
8
Tiffany
24 Dec 2024
·
Stayed 2 nights
Great location, reception were friendly and helpful on arrival and the room was spacious, comfortable and well appointed. The pool area was really nice, but too chilly to stay and lounge. Reception there was a little abrupt and overheard staff discussing "that Asian bloke who was here" which was distasteful. Refused a dining table at first on the Sun evening, went to reception and they were happy to book us on for 8pm? Meal was good but then had somebody else's coffees on our bill. Second night pre-booked, again great food, but incorrect drink served then server was snippy when I politely requested some lime or lemon in my G&T - not necessary behaviour really. Despite those small things and the GBNews set as the default TV Channel (??), we had a lovely relaxing stay and would recommend it to others.
Great location, reception were friendly and helpful on arrival and the room was spacious, comfortable and well appointed. The pool area was really nice, but too chilly to stay and lounge. Reception there was a little abrupt and overheard staff discussing "that Asian bloke who was here" which was distasteful. Refused a dining table at first on the Sun evening, went to reception and they were happy to book us on for 8pm? Meal was good but then had somebody else's coffees on our bill. Second night pre-booked, again great food, but incorrect drink served then server was snippy when I politely requested some lime or lemon in my G&T - not necessary behaviour really. Despite those small things and the GBNews set as the default TV Channel (??), we had a lovely relaxing stay and would recommend it to others.
6
Danika
6 Jul 2023
·
Stayed 2 nights
Good but not great. Food service very slow, and errors in all meals ordered. All staff friendly though
Good but not great. Food service very slow, and errors in all meals ordered. All staff friendly though
8
Paul
8 Jun 2025
·
Stayed 1 night
I’ve stayed here a few times and this was the best visit so far … service at at the bar and at breakfast were great - contrary to my colleagues experience the food tased good and was presented nicely. Staff wee very friendly and attentive.
I’ve stayed here a few times and this was the best visit so far … service at at the bar and at breakfast were great - contrary to my colleagues experience the food tased good and was presented nicely. Staff wee very friendly and attentive.
8
Helen
20 Jun 2023
·
Stayed 2 nights
Lovely hotel in a great location. Bar staff seemed not managed and the service was terrible, arguing amongst themselves in front of customers, totally disorganised, waiting 10 minutes for 4 drinks several times, all other areas including reception and restaurant staff completely different, happy smiles and ready to please. We had a problem where our room had not been cleaned, went to reception twice and it got sorted out.
Lovely hotel in a great location. Bar staff seemed not managed and the service was terrible, arguing amongst themselves in front of customers, totally disorganised, waiting 10 minutes for 4 drinks several times, all other areas including reception and restaurant staff completely different, happy smiles and ready to please. We had a problem where our room had not been cleaned, went to reception twice and it got sorted out.
10
Tanveer
21 Sept 2025
·
Stayed 1 night
Room was fantastic, all the staff i interacted with were polite, friendly and helpful
Room was fantastic, all the staff i interacted with were polite, friendly and helpful
10
Lynne
25 Aug 2025
·
Stayed 3 nights
3 night stay for GB Masters at nearby The Belfry. Although the room did not have a refigerator, which was needed for medicines, one was very promptly delivwred and installed in our room. Made full use of the facilities with much needed swim afterspending all day on our feet following the golf. Very friendly and accomodating staff with nothing being too much. Only down side was noise on the 2nd night due to a wedding being held and our room was close to function hall. Minor issue really as we were so tired we would have slept through anything but would not have been too happy with the noise on a different stay. We were in Room 75 and there were rooms even closer to the function suite. Breakfast included with drinks made to order and brought to your table, plenty of choice with "specials" cooked to order Bar food lovely and main restaurant food excellent, again service in all three was excellent
3 night stay for GB Masters at nearby The Belfry. Although the room did not have a refigerator, which was needed for medicines, one was very promptly delivwred and installed in our room. Made full use of the facilities with much needed swim afterspending all day on our feet following the golf. Very friendly and accomodating staff with nothing being too much. Only down side was noise on the 2nd night due to a wedding being held and our room was close to function hall. Minor issue really as we were so tired we would have slept through anything but would not have been too happy with the noise on a different stay. We were in Room 75 and there were rooms even closer to the function suite. Breakfast included with drinks made to order and brought to your table, plenty of choice with "specials" cooked to order Bar food lovely and main restaurant food excellent, again service in all three was excellent
4
lorenza
19 Jan 2025
·
I was really disappointed with my stay. I was given the wrong room to what I had booked. I booked the king suite with jacuzzi and was given the duluxe double with jacuzzi. Reception made me out to be stupid saying they don’t do such a room. The double duluxe was so uncomfortable. Needs a new mattress desperately. There was a huge red stain on the floor. The room was freezing with a draft coming under the door, the signal on the tv did not work and the remote didn’t work to search on YouTube. I’m actually shocked at this property after wanting to stay for a long time. I’m so disappointed
I was really disappointed with my stay. I was given the wrong room to what I had booked. I booked the king suite with jacuzzi and was given the duluxe double with jacuzzi. Reception made me out to be stupid saying they don’t do such a room. The double duluxe was so uncomfortable. Needs a new mattress desperately. There was a huge red stain on the floor. The room was freezing with a draft coming under the door, the signal on the tv did not work and the remote didn’t work to search on YouTube. I’m actually shocked at this property after wanting to stay for a long time. I’m so disappointed
8
Sarah
6 Jan 2025
·
Stayed 1 night
I enjoyed my stay but got charged for breakfast Evan tho we didn’t go and receptionist said he would refund my whole 5o pounds
I enjoyed my stay but got charged for breakfast Evan tho we didn’t go and receptionist said he would refund my whole 5o pounds
8
Zoe
8 Jul 2024
·
Stayed 2 nights
This was the third time I have stayed here. The room is good and the service is good but I had to complain about the shower twice. The first time I was told the problem with lack of pressure and temperature was do to the many others using it at the same time. I tried it again in the evening and the following morning and still no improvement. I again reported it when booking out but the receptionist was simply not bothered.
This was the third time I have stayed here. The room is good and the service is good but I had to complain about the shower twice. The first time I was told the problem with lack of pressure and temperature was do to the many others using it at the same time. I tried it again in the evening and the following morning and still no improvement. I again reported it when booking out but the receptionist was simply not bothered.
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AI-generated summary based on recent guest reviews
Location
Scenic, peaceful grounds on the edge of Birmingham near Sutton Coldfield and Sutton Park; some guests walked into town, though a few found signage to the hotel difficult in the dark.
Related guest reviews
8
David
8 Mar 2024
·
Set in a beautiful location , surrounded by a golf course and some very nice properties . The hotel /spa health club is full of character and very different to the norm . The health club and spa is obviously a big area of business for the hotel and much of the front car park is reserved for members . The hotel entrance hallways , bars and restaurant are wood panelled with a darkish wood which gives character but I felt some areas and certainly my room could do with a freshen up . It was nice enough, well appointed and reasonably comfortable . I decided to have a pizza and a glass of wine in my room and it was delicious . My only real complaint is a common gripe of mine , in that when I checked out at 7am the person on the desk , I assume the night clerk, had no clue how to work the computer to produce invoices etc. the queue of two of us took an age to get released and the efforts of the clerk were painful to watch .
Set in a beautiful location , surrounded by a golf course and some very nice properties . The hotel /spa health club is full of character and very different to the norm . The health club and spa is obviously a big area of business for the hotel and much of the front car park is reserved for members . The hotel entrance hallways , bars and restaurant are wood panelled with a darkish wood which gives character but I felt some areas and certainly my room could do with a freshen up . It was nice enough, well appointed and reasonably comfortable . I decided to have a pizza and a glass of wine in my room and it was delicious . My only real complaint is a common gripe of mine , in that when I checked out at 7am the person on the desk , I assume the night clerk, had no clue how to work the computer to produce invoices etc. the queue of two of us took an age to get released and the efforts of the clerk were painful to watch .
8
Carmel
19 Aug 2024
·
Stayed 1 night
Friendly staff member when we arrived late. It was dark when we arrived after a long car journey and we found the signs to the hotel difficult especially at the very end. There wasn’t a lift up to our room which was disappointing to two septuagenarians! But the lovely night porter helped with that.
Friendly staff member when we arrived late. It was dark when we arrived after a long car journey and we found the signs to the hotel difficult especially at the very end. There wasn’t a lift up to our room which was disappointing to two septuagenarians! But the lovely night porter helped with that.
8
George
26 May 2025
·
Stayed 5 nights
Nice location
Nice location
10
Robbie
11 Jan 2025
·
Stayed 1 night
Great hotel, great location
Great hotel, great location
8
Pauline
10 Apr 2024
·
Stayed 2 nights
Beautiful surroundings and attractive hotel.
Beautiful surroundings and attractive hotel.
10
ruth
28 Dec 2022
·
Stayed 19,353 nights
Near to Sutton park for beautiful walk and the shops/ cafes
Near to Sutton park for beautiful walk and the shops/ cafes
8
James
11 Nov 2023
·
Stayed 1 night
Excellent location, short walk into Sutton Coldfield 20 minutes
Excellent location, short walk into Sutton Coldfield 20 minutes
8
Jennifer
27 Jul 2025
·
Stayed 1 night
It was a beautiful setting on the edge of Birmingham with an old English country house feel but with modern upgrades.
It was a beautiful setting on the edge of Birmingham with an old English country house feel but with modern upgrades.
10
Bryan
7 May 2025
·
Stayed 1 night
We enjoyed our stay at Moor Hall. Very nice place, and friendly Staff. The surrounding area and the grounds were very peaceful and relaxing
We enjoyed our stay at Moor Hall. Very nice place, and friendly Staff. The surrounding area and the grounds were very peaceful and relaxing
8
SAMAR
14 Apr 2025
·
Stayed 2 nights
Excellent location for a city property
Excellent location for a city property
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AI-generated summary based on recent guest reviews
Dining
Breakfast and meals are generally enjoyed with good options, but service can be slow or disorganized, the breakfast space can feel cramped when busy, and there were occasional billing errors or disappointing dishes.
Related guest reviews
8
Tiffany
24 Dec 2024
·
Stayed 2 nights
Great location, reception were friendly and helpful on arrival and the room was spacious, comfortable and well appointed. The pool area was really nice, but too chilly to stay and lounge. Reception there was a little abrupt and overheard staff discussing "that Asian bloke who was here" which was distasteful. Refused a dining table at first on the Sun evening, went to reception and they were happy to book us on for 8pm? Meal was good but then had somebody else's coffees on our bill. Second night pre-booked, again great food, but incorrect drink served then server was snippy when I politely requested some lime or lemon in my G&T - not necessary behaviour really. Despite those small things and the GBNews set as the default TV Channel (??), we had a lovely relaxing stay and would recommend it to others.
Great location, reception were friendly and helpful on arrival and the room was spacious, comfortable and well appointed. The pool area was really nice, but too chilly to stay and lounge. Reception there was a little abrupt and overheard staff discussing "that Asian bloke who was here" which was distasteful. Refused a dining table at first on the Sun evening, went to reception and they were happy to book us on for 8pm? Meal was good but then had somebody else's coffees on our bill. Second night pre-booked, again great food, but incorrect drink served then server was snippy when I politely requested some lime or lemon in my G&T - not necessary behaviour really. Despite those small things and the GBNews set as the default TV Channel (??), we had a lovely relaxing stay and would recommend it to others.
6
Danika
6 Jul 2023
·
Stayed 2 nights
Good but not great. Food service very slow, and errors in all meals ordered. All staff friendly though
Good but not great. Food service very slow, and errors in all meals ordered. All staff friendly though
8
Paul
8 Jun 2025
·
Stayed 1 night
I’ve stayed here a few times and this was the best visit so far … service at at the bar and at breakfast were great - contrary to my colleagues experience the food tased good and was presented nicely. Staff wee very friendly and attentive.
I’ve stayed here a few times and this was the best visit so far … service at at the bar and at breakfast were great - contrary to my colleagues experience the food tased good and was presented nicely. Staff wee very friendly and attentive.
8
David
5 Aug 2023
·
Stayed 1 night
Very good hotel. Breakfast cramped as wedding party nabbed the posh room
Very good hotel. Breakfast cramped as wedding party nabbed the posh room
10
Georgina
15 Dec 2024
·
Stayed 1 night
Friendly staff and lovely room. We had dinner in the bar - small plates - excellent.
Friendly staff and lovely room. We had dinner in the bar - small plates - excellent.
6
lawrence
23 Jun 2025
·
Stayed 1 night
TV menu listed various Apps, such as Netflix, player and ITVx, none seemed to work? Enjoyed our evening meal, Good food and the staff that served us we're delightful.
TV menu listed various Apps, such as Netflix, player and ITVx, none seemed to work? Enjoyed our evening meal, Good food and the staff that served us we're delightful.
6
Lydia
16 Jul 2023
·
Stayed 1 night
The actual hotel itself is beautiful however the interiors of the rooms are in desperate need for a refurb. The roast was really disappointing as you can see everything was boiled and barely roasted. The manager at the restaurant did try to rectify this by giving us a dessert from the oak room restaurant which was lovely. The spa itself was nice however the overall quality is low with limited facilities. The massage was good.
The actual hotel itself is beautiful however the interiors of the rooms are in desperate need for a refurb. The roast was really disappointing as you can see everything was boiled and barely roasted. The manager at the restaurant did try to rectify this by giving us a dessert from the oak room restaurant which was lovely. The spa itself was nice however the overall quality is low with limited facilities. The massage was good.
10
Natalie
25 Jul 2023
·
Stayed 1 night
We were staying just one night as we were on a course nearby. I feel the pics online dont do the hotel justice, our room was lovely, bedding really comfortable, the grounds a beautiful! Most of all we were impressed by the staff at this hotel, amazing customer service and helpful, cheery attitudes! We stayed half board and were realky wowed by the dinner! Lots of choice and courses included! My only criticism would be that the pool and leisure facilities are a bit small for the size of the hotel and not quite as beautiful as the rest of the hotel
We were staying just one night as we were on a course nearby. I feel the pics online dont do the hotel justice, our room was lovely, bedding really comfortable, the grounds a beautiful! Most of all we were impressed by the staff at this hotel, amazing customer service and helpful, cheery attitudes! We stayed half board and were realky wowed by the dinner! Lots of choice and courses included! My only criticism would be that the pool and leisure facilities are a bit small for the size of the hotel and not quite as beautiful as the rest of the hotel
10
Lynne
25 Aug 2025
·
Stayed 3 nights
3 night stay for GB Masters at nearby The Belfry. Although the room did not have a refigerator, which was needed for medicines, one was very promptly delivwred and installed in our room. Made full use of the facilities with much needed swim afterspending all day on our feet following the golf. Very friendly and accomodating staff with nothing being too much. Only down side was noise on the 2nd night due to a wedding being held and our room was close to function hall. Minor issue really as we were so tired we would have slept through anything but would not have been too happy with the noise on a different stay. We were in Room 75 and there were rooms even closer to the function suite. Breakfast included with drinks made to order and brought to your table, plenty of choice with "specials" cooked to order Bar food lovely and main restaurant food excellent, again service in all three was excellent
3 night stay for GB Masters at nearby The Belfry. Although the room did not have a refigerator, which was needed for medicines, one was very promptly delivwred and installed in our room. Made full use of the facilities with much needed swim afterspending all day on our feet following the golf. Very friendly and accomodating staff with nothing being too much. Only down side was noise on the 2nd night due to a wedding being held and our room was close to function hall. Minor issue really as we were so tired we would have slept through anything but would not have been too happy with the noise on a different stay. We were in Room 75 and there were rooms even closer to the function suite. Breakfast included with drinks made to order and brought to your table, plenty of choice with "specials" cooked to order Bar food lovely and main restaurant food excellent, again service in all three was excellent
8
Sarah
6 Jan 2025
·
Stayed 1 night
I enjoyed my stay but got charged for breakfast Evan tho we didn’t go and receptionist said he would refund my whole 5o pounds
I enjoyed my stay but got charged for breakfast Evan tho we didn’t go and receptionist said he would refund my whole 5o pounds
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AI-generated summary based on recent guest reviews
8
Nikki
24 Jun 2026
·
Stayed 1 night
good stay can’t fault the hotel. More Ev chargers would be great
good stay can’t fault the hotel. More Ev chargers would be great
6
Stephen
30 May 2026
·
Stayed 1 night
Very dated room and poor quality mattress. Bathroom was modern / nice bath & shower - complete contrast to the bedroom. Indifferent service at the bar in the evening but excellent service at breakfast in the morning. Rooms really need an upgrade !
Very dated room and poor quality mattress. Bathroom was modern / nice bath & shower - complete contrast to the bedroom. Indifferent service at the bar in the evening but excellent service at breakfast in the morning. Rooms really need an upgrade !
4
Christine
18 Apr 2026
·
Stayed 2 nights
Property was nice and room ok. Shower was a powerful but temperature kept varying. Bar food and drinks were nice but disappointing that on Expedia (who we booked through) it said pets stay free but on arrival charges were applied for the dog which is why I’ve given a lower rating. Did mention to the member of staff who checked us in but nothing was done about this and Expedia still shows as pets stay free
Property was nice and room ok. Shower was a powerful but temperature kept varying. Bar food and drinks were nice but disappointing that on Expedia (who we booked through) it said pets stay free but on arrival charges were applied for the dog which is why I’ve given a lower rating. Did mention to the member of staff who checked us in but nothing was done about this and Expedia still shows as pets stay free
8
Linda
7 Apr 2026
·
Stayed 1 night
Lovely grounds and room was very clean. Disappointing that breakfast is served in a dark space with no windows when there appears to be other large rooms with windows overlooking the beautiful grounds.
Lovely grounds and room was very clean. Disappointing that breakfast is served in a dark space with no windows when there appears to be other large rooms with windows overlooking the beautiful grounds.
10
Kate
7 Mar 2026
·
Stayed 2 nights
The whole hotel/spa was lovely and so were the staff
The whole hotel/spa was lovely and so were the staff
FAQs about Birmingham North Moor Hall Hotel BW Premier Collection
Is parking available at the hotel?
Free self parking is available on-site. Limited parking is provided, and no reservation is required.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 7:00 AM to 9:30 AM for a fee of approximately GBP 14.95 per person.
Does the hotel allow pets?
Pets are allowed at the hotel with a fee of GBP 25 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00. Early or late check-in/check-out may be available upon request but is subject to availability and may incur additional charges.
What accessibility features does the hotel offer for guests with disabilities?
The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Sutton Coldfield, within a 10-minute drive of Sutton Park and Belfry Golf Club. It is approximately 14.1 miles from the National Exhibition Centre and 7.8 miles from Villa Park.
Does the hotel have a swimming pool?
Yes, the hotel features an indoor pool. Access to the pool is available by reservation only, and there is a fee of GBP 10 per day.
What are the hotel's policies regarding children?
Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-04: 203.95286989746094USD
- 2026-09-05: 252.84313849487305USD
- 2026-09-06: 180.2497194946289USD
- 2026-09-07: 220.09492280578613USD
- 2026-09-08: 335.62145564575195USD
- 2026-09-09: NO DATA
- 2026-09-10: 193.87272387390138USD
- 2026-09-11: NO DATA
- 2026-09-12: 231.8536724884033USD
- 2026-09-13: 165.31138566589354USD
- 2026-09-14: 187.2276891357422USD
- 2026-09-15: 263.9130866760254USD
- 2026-09-16: 253.8426343444824USD
- 2026-09-17: 220.09492280578613USD
- 2026-09-18: 187.8757310546875USD
- 2026-09-19: 223.08548881835938USD
- 2026-09-20: 159.3374840362549USD
- 2026-09-21: 212.12009782714844USD
- 2026-09-22: NO DATA
- 2026-09-23: 217.1043745147705USD
- 2026-09-24: 201.1691676269531USD
- 2026-09-25: 189.2141694152832USD
- 2026-09-26: 220.09492280578613USD
- 2026-09-27: 158.33341602478026USD
- 2026-09-28: 178.26323921508788USD
- 2026-09-29: 255.9454920928955USD
- 2026-09-30: 226.0688244354248USD
- 2026-10-01: 182.4084710357666USD
- 2026-10-02: 178.26323921508788USD
- 2026-10-03: 223.08548881835938USD
- 2026-10-04: 154.35322507019043USD
- 2026-10-05: 178.8802506866455USD
- 2026-10-06: 245.8466498260498USD
- 2026-10-07: 245.8466498260498USD
- 2026-10-08: 195.19528371887208USD
- 2026-10-09: 189.2141694152832USD
- 2026-10-10: 278.8586509002686USD
- 2026-10-11: 156.8912888305664USD
- 2026-10-12: 176.26952854003906USD
- 2026-10-13: 244.59456861572266USD
- 2026-10-14: 217.1043745147705USD
- 2026-10-15: 195.19528371887208USD
- 2026-10-16: 189.2141694152832USD
- 2026-10-17: 223.08548881835938USD
- 2026-10-18: 145.89679904174804USD
- 2026-10-19: 178.26323921508788USD
- 2026-10-20: 275.2179872680664USD
- 2026-10-21: 201.1691676269531USD
- 2026-10-22: 193.87272387390138USD
- 2026-10-23: 189.18916429748535USD
- 2026-10-24: 202.70268489379882USD
- 2026-10-25: 145.38877514953614USD
- 2026-10-26: 176.88125898742675USD
- 2026-10-27: 215.11066383972167USD
- 2026-10-28: 217.86069515075684USD
- 2026-10-29: 195.19528371887208USD
- 2026-10-30: 189.2141694152832USD
- 2026-10-31: 225.0719690979004USD
- 2026-11-01: 173.88275371704103USD
- 2026-11-02: 178.26323921508788USD
- 2026-11-03: 263.51348327331544USD
- 2026-11-04: 263.51348327331544USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Access to this property's leisure club (pool and fitness facility) is available by reservation only.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Fee for full breakfast: approximately GBP 14.95 per person
- Pet fee: GBP 25 per pet, per night
- Service animals are exempt from fees
- Pool fee: GBP 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Room service
Housekeeping
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Body treatments
Facial treatments
Picnic area/Tables
Packed lunches
Breakfast in the room
Vending machines
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite
Services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
Lockers Available
Activities
Swimming pool
Garden
Golf course (nearby)
Pool indoor
Outdoor Furniture
Terrace
Fitness Center (nearby)
Internet
Free wi-fi