What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7:00 AM to 1:00 PM for a fee of approximately VND 80,000 for adults and children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are subject to availability and incur a fee of 50 percent of the room rate.

Is there an airport shuttle service available?

An airport shuttle service is available for a surcharge. Guests can arrange this transfer by contacting the property.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

Where is the property located in relation to key landmarks?

The property is located in Tay Ho, just a 1-minute drive from West Lake and 6 minutes from Hoan Kiem Lake. It is approximately 3.8 miles from Hanoi Old Town Night Market and 3.2 miles from Ho Chi Minh Mausoleum.

What are the policies for guests staying with children?

Children are welcome; one child up to the age of 12 years can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or rollaway beds. Extra beds are not available, and advance request or confirmation is not required.

Westlake Pearl Apartment - Hotel & Spa in Hanoi

What guests think

At Westlake Pearl Apartment - Hotel & Pearl Spa, guests praise the welcoming staff and the scenic rooftop, while feedback on rooms and cleanliness ranges from modern and spotless to reports of odors, insects, noise, and maintenance issues.

Many like the West Lake neighborhood with plenty of nearby eateries and easy rides to the Old Quarter, though some find it far from main sights and note awkward vehicle access. Breakfast and the on-site restaurant are generally enjoyed, but coffee is often weak; the spa and massages receive positive notes. Expect friendly service and good value, but choose your room carefully for views and quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop bar and restaurant with West Lake views is a highlight, and the on site spa and massages are noted positively. Some rooms include apartment-style amenities such as a washing machine and kitchen.

Related guest reviews

10

Stephen

Jul 1, 2025

·

Stayed 2 nights

I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.

10

Daniel

Oct 28, 2024

·

Stayed 1 night

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.

10

GH

Apr 11, 2025

·

Stayed 1 night

Phòng đẹp , sang trọng và sạch sẽ. Rất nhiều đồ tiện ích như là Smart tivi, máy giặt, nồi niêu, bếp. Nói chung mình khá ưng khi nghỉ ở đây

10

Christian

Apr 6, 2025

·

Stayed 1 night

Appartement très pratique. La machine à laver a disposition est un vrai plus. Le logement était très propre et fonctionnel. Très bien situé et calme. Pas de bruit de circulation. À recommander

10

Kieu Trang

Jul 6, 2025

·

Stayed 1 night

1 nơi xứng đáng để trải nghiệm. Tới Hà Nội để du lịch 1 mình, bna đầu tôi khá là sợ hãi nhưng nhân viên ở đây rất thân thiện và hữu ích. Không chỉ tư vấn chỗ ăn chơi và còn hướng dẫn tôi tips chơi an toàn tại Hà Nội. Nhân viên còn hỗ trợ tôi đi tour Hạ Long Bay và Ninh Bình. Ngoài ra nhà hàng Rooftop có view Hồ và hay còn mời tôi dự tiệc.

10

Mark

Apr 8, 2025

·

Stayed 2 nights

Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area

10

Serina

Aug 30, 2025

·

Stayed 1 night

I loved this property for the beautiful rooftop and breakfast included with my booking . Also I can’t say enough about Travis , he made my stay memorable. Helped with navigating with the locals and any problems or questions I had. He seemed sincere and he helped me with my planning for my next day. I feel like he went over and above what I expected. I would highly recommend .Can’t thank Travis enough he made sure , I got where I needed to get to safely. Wonderful experience.

10

To

Jun 19, 2025

·

Stayed 1 night

I really love this hotel. The staff was great. They have beautiful view, spa, restaurant. Everything is so great

10

Khaled

Jul 29, 2025

·

Stayed 1 night

فندق عائلي رائع للاقامة مدة طويلة نظيف و مريح العيب الوحيد فقط في الموقع بعيد عن المحلات السياحية و دخله الفندق شوي صعبة ونزله بتعاني مع التكاسي ينزلون للبوابة لتحميل الشنط او التنزيل الصور مطابقة للواقع اطلالة المطعم روعة بالغروب الدور الثامن

10

To

Jun 6, 2024

·

Stayed 1 night

Rất sạch sẽ, nhân viên thân thiện. Có nhà hàng trên tầng thượng view hồ tây siêu đỉnh.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many describe rooms as clean or spotless, but others report insects, lingering odors, and occasional housekeeping lapses such as missed trash or towel replacement.

Related guest reviews

10

Christian

Apr 6, 2025

·

Stayed 1 night

Appartement très pratique. La machine à laver a disposition est un vrai plus. Le logement était très propre et fonctionnel. Très bien situé et calme. Pas de bruit de circulation. À recommander

6

Peter

Sep 15, 2025

·

Stayed 2 nights

Insgesamt war das Hotel ok. An der einen oder anderen Stelle renovierungsbedürftig. Es ist sauber, sowohl die Bäder wie auch die gesamten Räume. Das Personal ist bemüht und freundlich. Unser Frühstück war ebenfalls in Ordnung, bis auf den Kaffee

10

Mark

Apr 8, 2025

·

Stayed 2 nights

Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area

6

HAEJUNG

May 2, 2025

·

Stayed 1 night

I needed a place just for one night from arriving late from Sapa and to catch a flight next morning. Finding a decent place for crashing out just serves the purpose. The room i stayed didnt have a window (no access to natural light) and smelled a bit funky. Pros were staffs were friendly.

10

SAI KIT

Sep 21, 2024

·

Stayed 5 nights

Good scenery. Clear and tidy, Good service attitude

2

Su-O

Apr 28, 2025

·

Stayed 1 night

It smell

10

dung

Jul 29, 2024

·

Stayed 1 night

I had a wonderful stay at the hotel. Location was central, room was clean and modern

4

James

Jan 1, 2026

·

Stayed 3 nights

Insects. There were so many, spiders have set themselves up around the rooms. We told the front desk, nothing happened.

10

Tú

May 16, 2024

·

Stayed 1 night

Các bạn lễ tân , bell , buồng rất nhiệt tình giúp đỡ tôi , phòng sạch sẽ view đẹp , đây chắc chắn là nôi tôi sẽ quay lại thường xuyên !

4

yosimi

Apr 27, 2024

·

Stayed 4 nights

部屋はとても快適でしたが、前の宿泊客の生ゴミがシンクの下のゴミ箱に残っており　コバエ？と異臭がしました。　毎日　掃除をお願いしました。２泊目　２枚あつたタオルが１枚になってバスマットが下駄箱の上に　使用済みがおかれたままになっていました。3泊目　残り１枚になっていたタオルが　交換されていなくて又　使用することになりました。　部屋のスリッパが　右右で　面白くて写真を撮りました。右右でも　履けました。たくさん　笑って楽しかったです。　また、宿泊しますね。　ありがとうございました。

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from spacious, modern lake-view options to simple, functional apartments. Some units lack windows or face a wall, a few feel dated or differ from photos, and light animal or street noise is mentioned.

Related guest reviews

10

Stephen

Jul 1, 2025

·

Stayed 2 nights

I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.

10

GH

Apr 11, 2025

·

Stayed 1 night

Phòng đẹp , sang trọng và sạch sẽ. Rất nhiều đồ tiện ích như là Smart tivi, máy giặt, nồi niêu, bếp. Nói chung mình khá ưng khi nghỉ ở đây

10

Christian

Apr 6, 2025

·

Stayed 1 night

Appartement très pratique. La machine à laver a disposition est un vrai plus. Le logement était très propre et fonctionnel. Très bien situé et calme. Pas de bruit de circulation. À recommander

2

Van

May 18, 2024

·

Stayed 1 night

The room conditions are poor

2

Jaeyun

Dec 1, 2024

·

Stayed 1 night

너무 형편 없었어요 사진이랑 많이 다릅니다

10

La

Jan 23, 2025

·

Stayed 1 night

Trời ơi , các bạn phòng view hồ Tây đẹp quá luôn

10

Mark

Apr 8, 2025

·

Stayed 2 nights

Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area

8

Thomas

Jan 10, 2026

·

Stayed 2 nights

Coffee was weak and there is some noice from outside( dog barked)

6

HAEJUNG

May 2, 2025

·

Stayed 1 night

I needed a place just for one night from arriving late from Sapa and to catch a flight next morning. Finding a decent place for crashing out just serves the purpose. The room i stayed didnt have a window (no access to natural light) and smelled a bit funky. Pros were staffs were friendly.

10

zhenhua

Jun 4, 2025

·

Stayed 2 nights

Good place to stay, safe convenient, friendly staff, good breakfast, good view by the lake.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, proactive, and helpful, with staff assisting with tours and local tips. There are isolated complaints about unaddressed issues and unmet expectations of a higher star level.

Related guest reviews

8

Sayashmini

Sep 18, 2025

·

Stayed 6 nights

Summarizing Westlake Pearl Aparthotel & Spa - By Pegasy Group in three words, it’s EXCELLENT staff! I booked this hotel off the recommendation from Expedia thinking of course that this was a five star hotel, and upon arrival that was not the case. I was a little disappointed with the accommodation because I had saved the five star experience for the end of my month long work trip, regardless the staff went out of their world showed that my stay was very well accommodated. Very special THANK YOU to Hayley, Tom and the entire team for the amazing stay. If you want an authentic experience is an absolutely beautiful part of Hanoi choose this hotel and the Westlake location. Look forward to staying here again!

10

Marie

Apr 18, 2024

·

Stayed 4 nights

Very friendly service. Tony and Thom were both exceptional and made us feel very welcome. Tony was very helpful and we would definately recommend to others.

10

Frank

Sep 21, 2025

·

Stayed 10 nights

Wonderful place to stay in Hanoi away from the caos of the old town but still an easy grab ride away. I loved all the food options nearby this property. The staff are amazing and super helpful. Honestly they are all great. I would stay here away without a doubt.

10

Serina

Aug 30, 2025

·

Stayed 1 night

I loved this property for the beautiful rooftop and breakfast included with my booking . Also I can’t say enough about Travis , he made my stay memorable. Helped with navigating with the locals and any problems or questions I had. He seemed sincere and he helped me with my planning for my next day. I feel like he went over and above what I expected. I would highly recommend .Can’t thank Travis enough he made sure , I got where I needed to get to safely. Wonderful experience.

2

Phuc

Dec 17, 2025

·

Stayed 1 night

Just bad service not a 4 stars hotel as such. No security no service bad location

10

Tr?ng D?ng

May 29, 2025

·

Stayed 1 night

I stayed at this hotel - apartment on the first night in Hanoi. I loved my time here. We shared so much fun and laugh because they helped me organise all the things, my tours for the anniversary. I highly recommend. Their service was far beyond my expectation

10

John

May 3, 2025

·

Stayed 1 night

Nice apartment . I had an amazing experience service provided by the team, especially Hannah & Hailey

10

To

Jun 19, 2025

·

Stayed 1 night

I really love this hotel. The staff was great. They have beautiful view, spa, restaurant. Everything is so great

10

Daniel

Jun 3, 2024

·

Stayed 1 night

I stayed here last month for a night. I was quite surprised by their service. They learnt my name and my route just in a morning. It was very touching when they offered a cold welcome drink and fresh towel in the hot day in Hanoi. Lovely hotel!

4

James

Jan 1, 2026

·

Stayed 3 nights

Insects. There were so many, spiders have set themselves up around the rooms. We told the front desk, nothing happened.

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Location

Situated in the West Lake area with many nearby restaurants and cafes, several guests find it convenient and walkable. Some note it is away from major tourist sights and that vehicle access to the entrance can be awkward.

Related guest reviews

10

Stephen

Jul 1, 2025

·

Stayed 2 nights

I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.

10

Daniel

Oct 28, 2024

·

Stayed 1 night

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.

10

Christian

Apr 6, 2025

·

Stayed 1 night

Appartement très pratique. La machine à laver a disposition est un vrai plus. Le logement était très propre et fonctionnel. Très bien situé et calme. Pas de bruit de circulation. À recommander

10

Mei Yu

Oct 11, 2024

·

Stayed 3 nights

very good location, great neighbourhood, great service

10

Frank

Sep 21, 2025

·

Stayed 10 nights

Wonderful place to stay in Hanoi away from the caos of the old town but still an easy grab ride away. I loved all the food options nearby this property. The staff are amazing and super helpful. Honestly they are all great. I would stay here away without a doubt.

2

Phuc

Dec 17, 2025

·

Stayed 1 night

Just bad service not a 4 stars hotel as such. No security no service bad location

10

Daniel

Jun 4, 2025

·

Stayed 1 night

I must say "wow". I liked the place very much. I will stay here for the next time visiting Hanoi due to its convenient location and great facilities

10

Khaled

Jul 29, 2025

·

Stayed 1 night

فندق عائلي رائع للاقامة مدة طويلة نظيف و مريح العيب الوحيد فقط في الموقع بعيد عن المحلات السياحية و دخله الفندق شوي صعبة ونزله بتعاني مع التكاسي ينزلون للبوابة لتحميل الشنط او التنزيل الصور مطابقة للواقع اطلالة المطعم روعة بالغروب الدور الثامن

10

zhenhua

Jun 4, 2025

·

Stayed 2 nights

Good place to stay, safe convenient, friendly staff, good breakfast, good view by the lake.

10

dung

Jul 29, 2024

·

Stayed 1 night

I had a wonderful stay at the hotel. Location was central, room was clean and modern

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally enjoyed, with several mentions of good variety and portions, and the on-site restaurant draws positive feedback. Coffee is repeatedly described as weak.

Related guest reviews

10

Stephen

Jul 1, 2025

·

Stayed 2 nights

I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.

10

Daniel

Oct 28, 2024

·

Stayed 1 night

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.

6

Peter

Sep 15, 2025

·

Stayed 2 nights

Insgesamt war das Hotel ok. An der einen oder anderen Stelle renovierungsbedürftig. Es ist sauber, sowohl die Bäder wie auch die gesamten Räume. Das Personal ist bemüht und freundlich. Unser Frühstück war ebenfalls in Ordnung, bis auf den Kaffee

10

Mark

Apr 8, 2025

·

Stayed 2 nights

Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area

8

Thomas

Jan 10, 2026

·

Stayed 2 nights

Coffee was weak and there is some noice from outside( dog barked)

10

Serina

Aug 30, 2025

·

Stayed 1 night

I loved this property for the beautiful rooftop and breakfast included with my booking . Also I can’t say enough about Travis , he made my stay memorable. Helped with navigating with the locals and any problems or questions I had. He seemed sincere and he helped me with my planning for my next day. I feel like he went over and above what I expected. I would highly recommend .Can’t thank Travis enough he made sure , I got where I needed to get to safely. Wonderful experience.

10

To

Jun 19, 2025

·

Stayed 1 night

I really love this hotel. The staff was great. They have beautiful view, spa, restaurant. Everything is so great

10

Khaled

Jul 29, 2025

·

Stayed 1 night

فندق عائلي رائع للاقامة مدة طويلة نظيف و مريح العيب الوحيد فقط في الموقع بعيد عن المحلات السياحية و دخله الفندق شوي صعبة ونزله بتعاني مع التكاسي ينزلون للبوابة لتحميل الشنط او التنزيل الصور مطابقة للواقع اطلالة المطعم روعة بالغروب الدور الثامن

10

zhenhua

Jun 4, 2025

·

Stayed 2 nights

Good place to stay, safe convenient, friendly staff, good breakfast, good view by the lake.

10

To

Jun 6, 2024

·

Stayed 1 night

Rất sạch sẽ, nhân viên thân thiện. Có nhà hàng trên tầng thượng view hồ tây siêu đỉnh.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $42	22 $25	23 $31	24 $31
25 $30	26 $31	27 $30	28 $32	29 $31	30 $32	31 $38

Su	Mo	Tu	We	Th	Fr	Sa
1 $37	2 $37	3 $31	4 $30	5 $46	6 $31	7 $31
8 $31	9 $32	10 $31	11	12 $31	13 $32	14 $39
15 $32	16 $31	17 $32	18 $31	19 $31	20 $32	21 $35
22 $32	23 $35	24	25	26	27 $35	28
29 $32	30 $31

Westlake Pearl Aparthotel & Spa - By Pegasy Group

About this property

Location

Guest reviews of Westlake Pearl Aparthotel & Spa - By Pegasy Group

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Westlake Pearl Aparthotel & Spa - By Pegasy Group

Prices for upcoming dates