The Usual Rotterdam

My daughter and I stay for a week and their lounge area was amazing. After sightseeing all day we enjoyed playing cards and having drinks on the comfy couches and seats. Their menu was great and affordable. Good location with short walk to the train station and the market.

Great hotel with mostly friendly staff. Lobby area is great and working stations really help if you travel for work.

Clean room and great location

My stay at this hotel was deeply disappointing from start to finish. Service felt indifferent, even careless. At check‑in, staff gave no information about breakfast or cleaning, and no housekeeping was done during my stay. When noise from nearby rooms became unbearable, I asked for help. A staff member named Evan promised to check but never asked for my name or room number. Later, he investigated the wrong room entirely, and despite my follow‑up, never came to mine. The inconsistent attitude—especially when compared with how he handled another guest—was striking. The room itself was poorly maintained: no kettle, no fridge, no tissues, weak lighting, and unstable shower temperature. At dawn, the air turned icy, yet guests couldn’t adjust the heating because it was centrally controlled. Even small conveniences were missing, making the space uncomfortable and cold in both atmosphere and design. The environment was equally unpleasant. The walls let in constant noise from pipes, doors, and passing conversations. The lobby, open to the public as a makeshift lounge, was crowded and loud, leaving no peaceful corner for guests to rest. Breakfast was the final let‑down—barely more than eggs, with few pastries and no fruit variety. The menu listed muffins, but staff claimed they cost extra. Tables were sticky and uncleared. For a hotel that calls itself sustainable, the practice of using disposable bathroom cups and motion‑sensor lights that switch off mid‑shower felt stingy instead.

Great location, easy and quiet check-in