ss Rotterdam by WestCord

Without exception all employees were extremely pleasant and helpful. The person working security on the initial night of our 4 night stay went beyond the norm to show us to our room at midnight. She even suggested a safe place for our bicycles and helped us carry them. The next day Frank who is one of the first people a visitor encounters also went above and beyond by obtaining a luggage cart and loading our very heavy suitcase on it. All done with a cheerfullness that belies the effort it required. Finally, Gideon was a wonderful ambassador for the hotel. The visit was so exceptional that even though there are many other properties at which to stay in Rotterdam, the S.S. Rotterdam hotel will be my choice in the future.

we had an executive suite that was comfortable (use to be a premium suite during her cruising years), but the position of the tv made it a bit of a challenge on passing the king size bed without knocking without knocking your shoulders. having the option to open the windows was a bonus as we looked over the bow. our stay included a look into the many lounges and the engine room below, but the ship must NOT lock all doors as it was just about impossible to get back inside and is considered a hazard if the ship had an emergency to abandoned ship and people would be stuck on the decls above the promenade. the included breakfast was ok, most everything was tasteless or was chewy like eating cardboard (small pancakes)...pastries and fruit was nice.

Loved my short stay, shame the deck bar was closed in late April but be back in 4 weeks so hopefully then

We only stayed the night here We chose not to eat The signage is not helpful as there are huge parts of the boat

The ship is very nice, and some of the staff are wonderful and really go above and beyond (particularly the reception staff), but unfortunately what happened at the end of my trip rather overshadowed all the positives. I had paid around £85 to spend the night, and on top of that I had paid 14 euro to tour the ship when I arrived. To be honest it feels a bit like a tour should be included if you're a guest (especially as it is a self guided audio tour), but that's OK. However, what I didn't realise is that unless you are on the tour right this minute, you're basically not allowed to enjoy any of the ship for the rest of your trip, which kind of defeats the purpose of staying (to enjoy the trip). On my second day I was enjoying the ship as it is really beautiful. A few tour staff challenged me as I didn't have an audio guide but after I showed them that I did indeed have a ticket and a reservation they were OK. I actually hadn't seen everything on the tour as the ship is huge and it's easy to get lost on a self guided tour, plus there was a wedding that day so parts of the ship were closed. I completely get that they don't want people walking in off the street and just seeing the whole ship for free, but it seems like if you are a hotel guest AND you paid for the tour you should be free to wander and enjoy the views. After a while a tour guide very aggressively accosted me and demanded to know what I was doing. I showed him my tour ticket and explained I was a hotel gue