Hilton Dubai Creek Hotel & Residences

Tudo estava otimo! Equipe maravilhosa Cafe da manha otimo Quarto espetacular Academia e sauna excelentes Otima regiao e proximo do metro (10 min caminhando) Voltaremos com certeza

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Although it started on a sour note with one girl being pretty rude/short at check in and not caring/helpful or solution oriented. Even it was my birthday. I arrived after 28 hours of flying she could literally care less. Ricky jumped in later and took time to show me the facilities and follow up to see how the room was coming along (to be ready) his kindness made up for it and ensuring I received all the info possible led me to booking a spa massage which was actually fantastic and worth it. It helped me relax while having to pass the time after being awake that long. I loved how quiet this hotel was - they win best soundproof windows in the last 2 years and 10 hotels I have stayed at in Dubai! And best REAL King bed! They just need to go to a dollar store or wholesale to get Felt pads for the chairs. Every hotel does. Why not having them on the bottom of furniture is a thing still I will never know. No one likes loud scraping chairs on tile in the middle of the night or early mornings?? So I hope they get that In the restaurant too. Makes for a more peaceful overall experience when people get up.. Breakfast was amazing! Well laid out. Bathtub was beautiful and huge. Gorgeous bathrooms. Sad the washing machine wasn’t a dryer. Had to hang dry and took forever. Overall loved it! Their gym isn’t the best/small and limited but it would do. The SPA is wonderful. Nice pool lounge area. Loved the creek! Views of the Burj. Love the decor! Will be back and would recommend!

Una experiencia inolvidable, el servicio, la atención, el lugar, las instalaciones. Simplemente excelente

Nice hotel. But it’s weird that there’s no immediate car access only in the garage which may confuse drivers. There is a shuttle service to the other hotel with a lobby but it’s less convenient. The hotel amenities itself is great. The room was huge clean and new. Overall I would stay here again.

Hilton Dubai Creek Hotel & Residences is actually a rather nice hotel. Built well, keeps out the noise from the outside busy roads and even though it is a built up area, it feels private. The hotel overlooks the Dubai Creek and the views are great. On a clear day you can see the Burj Khalifa from the hotel. The hotel team are friendly and polite and most of them try to help as much as possible. The apartment was spacious, clean and decorated well. It had all the amenities needed for a comfortable stay. The hotel has a buggy facility to take you to and from the hotel to the front of the Marriot Marquis hotel at the front, making it easier to get to the Creek shopping mall and food district. However, this service is not publicised and we ended up at night around 11.30pm, having to walk 10mins to get to the Hilton hotel which is at the back of the hotel area. The hotel provides a continental breakfast. The baked goods lacked freshness and pastries were rock hard and dry. The hotel also boast as spa, sauna and steam room facility. In my 5 days stay at the hotel, the spa and steam room never worked. I enquired everyday and checked in everyday and everyday the sauna and steam room did not work. The steam room also had broken tiles and tap section which was very disappointing. Overall the hotel is good, but it definitely needs some work doing so that all the facilities work properly for guests to enjoy. I did raise this with the online hotel app team, however I received no response.

I really enjoyed staying at this property especially because I was upgraded to a suite and it was absolutely fabulous. Additionally the restaurant and spa services were excellent.

This hotel is nice with spacious room and bathroom. Hotel entrance a bit confusing with walking or golf cart needed from nearby hotel

Great hotel with spacious, high tech rooms, a nice pool, gym, spa, and delicious breakfast buffet. I'll be back.

Clean, rather new, convenient buggy transport to the Marriott next door, Metro station 5 min walk, great big room, even with washing machine.

Beautiful hotel , very clean, very helpful and nice staff , huge space with kitchen and washer , breakfast is amazing with too many options and nice views Enjoyed the stay , definitely will come back

The suite was spacious and had a full kitchen and washer and dryer However the cleanliness was not the best and the services was okay for Dubai not the best

The apartments were really big, clean and modern. The staff was so friendly and amazing, really made our stay great

Clean room, friendly staff, nice area.

They gave me a room that smelled like smoke when I requested and booked a smoke free room. Internet was horrible I couldn’t connect to their WiFi and the staff at the front desk would ignore you in line waiting if you don’t ask them for help right away.

Temiz

Quarto amplo, espaçoso e muito limpo. Banheiro completo. Cafe da manhã muito bom.

We were pleasantly surprised by the quality of the rooms and facilities in the apartment. There's an adequate supermarket within the complex...a plus. Check in was easy , staff very courteous and helpful. They also checked in frequently to see how they could improve our experience. Rooms very clean and felt secure. There was a kitchenette in our apartment which was also another big plus. Will happily stay here again and definitely recommend.

house keeping service is not up to mark guest services also needs long improvement no body answers call at all it take several attempts toiletries are not filled and need to ask and wait they say parking is free but need to validate everyday - waste of time

Tout était parfait. J’ai séjourné dans un bel appartement très, très spacieux avec une gigantesque salle de bain. Tout était neuf. Le personnel est au petit soin. Nettoyage irréprochable. L’hôtel est situé tout près de l’aéroport avec un service de navette

Beautiful hotel , very clean, very helpful and nice staff , huge space with kitchen and washer , breakfast is amazing with too many options and nice views Enjoyed the stay , definitely will come back

Great view and spacious rooms

Although it started on a sour note with one girl being pretty rude/short at check in and not caring/helpful or solution oriented. Even it was my birthday. I arrived after 28 hours of flying she could literally care less. Ricky jumped in later and took time to show me the facilities and follow up to see how the room was coming along (to be ready) his kindness made up for it and ensuring I received all the info possible led me to booking a spa massage which was actually fantastic and worth it. It helped me relax while having to pass the time after being awake that long. I loved how quiet this hotel was - they win best soundproof windows in the last 2 years and 10 hotels I have stayed at in Dubai! And best REAL King bed! They just need to go to a dollar store or wholesale to get Felt pads for the chairs. Every hotel does. Why not having them on the bottom of furniture is a thing still I will never know. No one likes loud scraping chairs on tile in the middle of the night or early mornings?? So I hope they get that In the restaurant too. Makes for a more peaceful overall experience when people get up.. Breakfast was amazing! Well laid out. Bathtub was beautiful and huge. Gorgeous bathrooms. Sad the washing machine wasn’t a dryer. Had to hang dry and took forever. Overall loved it! Their gym isn’t the best/small and limited but it would do. The SPA is wonderful. Nice pool lounge area. Loved the creek! Views of the Burj. Love the decor! Will be back and would recommend!

Excellent new hotel, entrance is challenging as its behind Marriot, nice rooms. We had 2 bedroom suite was excellent

This property is brand-new & very nice. We had an apartment which was well furnished with a balcony with a stunning view of Dubai. If you are wanting more of a hotel feel...lobby, restaurants, easy access to taxis,ubers concierge service this is not the place. It is quiet & feels remote and more like an apartment building, lobby. Getting into the hotel is a bit tricky as the entrance is in an underground parking garage.

Shockingly bad service and delays in breakfast restaurant, burnt food, 40mins waiting for soup not just on the one day, so bad that even though I paid for half board I stopped attending as well as dinner same thing paid for 4-5 nights half board but stopped dining after my first experience of their dinner service which is a la carte Example of the service, I explained I cannot have ketchup due allergies, and after waiting for 20mins for a burger (which is fine) food was brought out and was told I have brought with ketchup because chef said it keeps the bun stuck down! This is unbelievable for what I supposed to be a Hilton Additionally it’s 2025 but the 2 TV’s in my suite/apartment were not smart TV’s so cannot use Netflix or prime or anything of the sort, possibly the worst experience I have had in my 10+ visits to Dubai - will definitely not stay here again

Sehr nettes Personal, schönes, großes Zimmer mit tollem Ausblick. Das Frühstücksbuffet ist traumhaft. Das Personal beim Frühstück war herausragend. Beim Abendessen ist jedoch deutlich Luft nach oben, sowohl was die Auswahl der Gerichte als auch den Service betrifft.

The master room bathroom was leaking and there was a constant stench as well. Whilst the apartment was big, basic amenities like micro wave, kettle, hair dryer were missing

Vi bestilte en 2 værelses med creek-view og terrasse og det var en fantastisk rummelig lejlighed med stor terrasse ligeud til vandet med Burj-udsigt og solnedgang. Personalet var meget serviceminded og venlige - alt spiller på hotellet, der ligger godt i forhold til udflugter, metrostation, indkøbscenter og lufthavn (DBX). VI rejste derfra midt om natten og receptionen forsynede os med en vellavet morgenmad til at tage med i lufthavnen/flyet. Vi vil benytte hotellet igen.

Clean, rather new, convenient buggy transport to the Marriott next door, Metro station 5 min walk, great big room, even with washing machine.

The staff was courteous and helpful throughout our entire stay, and the food was simply awesome.

Amazing stay. Everyone is very professional and great.

The hotel reception promised to prepare our breakfast take away at 5:30 in the morning because its restaurant only opened for breakfast from 6:30. As we already prepaid our breakfast, the hotel rejected to refund our breakfast and insisted to prepare takeaway for us. However, the breakfast was not ready at 5:30am. The hotel reception repeated saying our breakfast was on the way. We ended up leaving the hotel for the airport after 5:30 in the morning without breakfast. The hotel rejected my refund request.

excellent staff. very professional and helpful

Shockingly bad service and delays in breakfast restaurant, burnt food, 40mins waiting for soup not just on the one day, so bad that even though I paid for half board I stopped attending as well as dinner same thing paid for 4-5 nights half board but stopped dining after my first experience of their dinner service which is a la carte Example of the service, I explained I cannot have ketchup due allergies, and after waiting for 20mins for a burger (which is fine) food was brought out and was told I have brought with ketchup because chef said it keeps the bun stuck down! This is unbelievable for what I supposed to be a Hilton Additionally it’s 2025 but the 2 TV’s in my suite/apartment were not smart TV’s so cannot use Netflix or prime or anything of the sort, possibly the worst experience I have had in my 10+ visits to Dubai - will definitely not stay here again

They gave me a room that smelled like smoke when I requested and booked a smoke free room. Internet was horrible I couldn’t connect to their WiFi and the staff at the front desk would ignore you in line waiting if you don’t ask them for help right away.

Outstanding property and service. Prompt and warm attention to all needs. We arrived late in the evening and they had the baby crib we had requested ready in the room. Very helpful staff from the valet through to the front desk. Excellent communication and follow through. Would definitely recommend and would stay again with pleasure.

Room and location was good. What brought it down was the fellow at reception area who fobbed us off twice when asking for a taxi to be booked, always saying it is very busy and there is a queue, then offering the hotel car and driver for a cost off 100aed. On both occasion we walked around to the Marriott where the staff were more than happy to get us a taxi even though we were not staying there. Taxi arrived within 5 mins. The fellow at Hilton could take a few lessons from the staff at the Marriott.

Exceptional Stay at Hilton Dubai Creek Harbour I had an outstanding experience at the Hilton Dubai Creek Harbour. Riki went above and beyond, providing excellent support, friendly service, and prompt responses throughout my stay. His dedication truly made a difference. Asmi made check-in smooth and welcoming, while Uldana ensured my room was ready ahead of time—an impressive attention to detail that I greatly appreciated. The staff at this hotel exemplify top-notch hospitality. If you need anything during your stay, I highly recommend reaching out to Riki. Hilton management should be proud of the fantastic team they have here. I’m already looking forward to my next visit!

The staff were spectacular! The room was ao beautiful with an amazing view of creek and downtown. Absolutely stunning hotel!!

The Appartement was excellent in all respects !!! But the taxi driver could not find the entrance - as it is - underground/ and due to bad signage ..// and as hotel is new - not yet known by taxi drivers ..

Pas facile à trouver même le taxi s’est perdu, il faut aller au 3ème sous-sol du parking. Ensemble très récent tout est en travaux aux alentours. Petit dėjeuner agrėable, que l’on peut prendre en extérieur sur le bord du canal. Appartement tout équipé avec balcon, calme avec une bonne literie.

Nice and spacious room with balcony and creek view. Good location by the creek. However, I cannot recommed to anyone who is not arriving by own car. Taxis, Uber and Kareem cannot find the lobby that is succesfully hidden in basement 3.

all is good except for access with car or taxi

Getting to and from hotel entrance is difficult as taxi drivers could not find hotel.

Excellent location along the creek with a stunning view of the city, including the famous Burj Khalifa in the distance. The shopping mall is only a 12 minute walk from the lobby and it is safe and beautiful.

It is the worst location in all of Dubai, you can’t get a taxi from the entrance. You have to take a golf cart to the Marriott. The two bridges that bring you to the hotel are closed at night, making any return from Dubai 20 minutes longer than it should be. It is still partly under construction.

Nice hotel. But it’s weird that there’s no immediate car access only in the garage which may confuse drivers. There is a shuttle service to the other hotel with a lobby but it’s less convenient. The hotel amenities itself is great. The room was huge clean and new. Overall I would stay here again.

This hotel is definitely worth the stay…from the pleasant staff to the very comfortable rooms…I would definitely stay here again, my stay was very pleasant….my only hiccup is that it’s wasn’t easy for uber to find the pickup location because this hotel is connected to another hotel and the pickup is in the very confusing basement

Clean, rather new, convenient buggy transport to the Marriott next door, Metro station 5 min walk, great big room, even with washing machine.

Tudo estava otimo! Equipe maravilhosa Cafe da manha otimo Quarto espetacular Academia e sauna excelentes Otima regiao e proximo do metro (10 min caminhando) Voltaremos com certeza

Beautiful hotel , very clean, very helpful and nice staff , huge space with kitchen and washer , breakfast is amazing with too many options and nice views Enjoyed the stay , definitely will come back

The staff was courteous and helpful throughout our entire stay, and the food was simply awesome.

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Très bel hôtel: moderne, bien décoré, parking gratuit et magnifique vue. Petit bémole sur le petit déjeuner qui manquait de variété avec un service un peu lent. Sinon très bon séjour.

Hotel smell so good. Amazing staff: shout out to the kitchen staff, pool staff and security. They are amazing. We had a big apartment with everything that we need. The only thing is there’s construction next to the restaurant area so if you wanna eat outside there’s a lot of noise, but if you’re eating inside you can’t hear them. We took half board in the restaurant and it was the best decision ever: buffet breakfast was really good and evenings also and we never find it cluttered, there’s always 4 or 5 tables available to seat. Another think that we like is, We didn’t have to think about where we are gonna eat since we had a lot of visits planned.

Shockingly bad service and delays in breakfast restaurant, burnt food, 40mins waiting for soup not just on the one day, so bad that even though I paid for half board I stopped attending as well as dinner same thing paid for 4-5 nights half board but stopped dining after my first experience of their dinner service which is a la carte Example of the service, I explained I cannot have ketchup due allergies, and after waiting for 20mins for a burger (which is fine) food was brought out and was told I have brought with ketchup because chef said it keeps the bun stuck down! This is unbelievable for what I supposed to be a Hilton Additionally it’s 2025 but the 2 TV’s in my suite/apartment were not smart TV’s so cannot use Netflix or prime or anything of the sort, possibly the worst experience I have had in my 10+ visits to Dubai - will definitely not stay here again

Sehr nettes Personal, schönes, großes Zimmer mit tollem Ausblick. Das Frühstücksbuffet ist traumhaft. Das Personal beim Frühstück war herausragend. Beim Abendessen ist jedoch deutlich Luft nach oben, sowohl was die Auswahl der Gerichte als auch den Service betrifft.

Very good hotel. Friendly staffs. My only comment is for breakfasts. The coffee and tea need to be ordered and take time. Less options for breakfast compared to other hotels that I have visited in breakfasts

This hotel is hidden in the parking garage of Marriott Marquis. This made it extremely difficult to hire taxi services and delayed our adventures around Dubai and surrounding cities. The hotel rooms are absolutely beautiful; however, the service is subpar. My husband’s birthday surprise in the room was embarrassing for a supposedly 5 star hotel and it was ultimately ruined due to staff not being attentive to my requests to do something special for him after noting it on booking and also four other times at the hotel the day of his birthday. He was able to guess what was going on and we didn’t go into the room until later in the night and it was in a hurry due to having to leave for the airport for our flights. I did get some accommodation due to this mishap by an understanding Asian lady. I appreciated her so much. As a travel agent, I will NOT recommend nor book from this hotel ever again. The breakfast is mediocre and overly priced at $33/day and also had limited availability as well as the location being extremely inconvenient and far from everything. The toiletries weren’t checked for content levels and this shouldn’t have been an issue in the first place. As a Hilton credit card holder/member as well, this was not a great experience for a memorable occasion.