Hilton Dubai Creek Hotel & Residences

Staff were amazing

Clean rooms, helpful staff

Lovely hotel and our room was very clean. The staff were all very friendly and helpful. Breakfast had a good selection. The reason for not giving the hotel 5stars was because we arrived at the hotel about 1030 and the concierge staff took our suitcases and gave us a luggage tag and showed us to the reception area. We checked in with ease and were advised the room wasn’t ready (which we expected as we were early). The reception staff advised us they would WhatsApp us when our room was available and our luggage would be taken to our room. We went out for the day and arrived back at the hotel around 1600 after no contact from the hotel. The room was ready and we went to our room which was a 2 bedroom apartment and it was lovely. The luggage wasn’t in our room, we waited another hour and it still hadn’t arrived. We went down to reception to ask them when we would receive it. They were very helpful and rectified the problem. Overall the hotel was very nice and in a good location.

The entrance to the hotel being on the basement 3 level was a major problem.

A superb experience. One of the Dubai best hotel. I want to stay again in Jan but they have increased their price.