Grand Hyatt Dubai Resort & Waterpark

Rude staff at pool side and waterpark. 3 people questioned if my newborn was wearing a swim nappy, then went on to ask why it looks swollen. Poor communication. Poor customer service. Manager did nothing to resolve apart from say sorry. We left early

Great service and staff! Waterpark is very nice!

No activities at the hotel, but staff where exceptional. Rooms where very clean and pool was great

Good

This was a truly beautiful stay from check-in to check-out. We arrived just after 6 a.m., and the receptionist, Tahura, was incredibly helpful and managed to get us a room within a very reasonable time which we really appreciated after a long journey. The room was exceptional: spacious, comfortable, and with stunning city views. We dined at the international restaurant and the food was excellent. The service was outstanding, especially from Faquel (or was he Fariquel?) and Sumon, who went above and beyond to make us feel welcome and well cared for. Although this is clearly a very busy hotel, everything was impeccably maintained , the pools were clean, the grounds were well kept, and everything was just beautiful. Special mention also to the two African gentlemen (from Uganda and Cameroon) at the Waterpark station in the hotel lobby; they were friendly, professional, and very knowledgeable. Overall, an outstanding experience. 10/10 - highly recommended.