Name: Holiday Inn Express & Suites Boston - Cambridge by IHG
Address: 250 Monsignor O'Brien Highway, East Cambridge, Cambridge, Massachusetts, United States of America, Cambridge, Middlesex County, US
Price range: US$170–US$1,049 per night
Rating: 8.2

What guests think

Holiday Inn Express & Suites Boston - Cambridge by IHG draws praise for its friendly staff, clean rooms, comfortable beds, and an included breakfast with plenty of choices, while a convenient location near Lechmere station makes getting around Boston easy.

Common drawbacks include an often out-of-service or slow elevator and limited, expensive on-site parking that sometimes requires off-site overflow with early move times. Rooms vary from spacious and modern to small or dated, with intermittent maintenance issues (Wi‑Fi, AC, TVs, outlets) and some street or construction noise. Overall, expect a practical, transit-convenient stay with solid breakfast and service, but factor in elevator delays and parking costs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are frequently slow or out of service. Parking is limited and costs about $50 per night, with overflow lots and early move requirements; some guests appreciated access to a nearby partner gym.

Related guest reviews

8

George

8 Sept 2024

·

Stayed 2 nights

Only one elevator in service

8

LUIS J

23 Aug 2025

·

Stayed 4 nights

Only issue I had with the hotel was the elevators. Just one working and the other must be shot off due to mal function

10

Kenny

3 Jul 2025

·

Stayed 2 nights

The front desk at night and the morning were pleasant. The hotel is in a good location to the train and downtown but far away enough from the hussle of the city. The full fitness center just steps away from property is a great partnership however it was closed on July 3rd no one knew why. Great room and walkable area.

6

Timothy

9 Jun 2024

·

Stayed 3 nights

Hotel was fine. Didn’t make our bed one day and didn’t throw away trash another. Housekeeping was hit or miss. Also, parking was terrible. Not a lot of spaces and overflow lot is a five minute walk away and you have to move your car by 8am or get towed.

8

Susan

16 Aug 2025

·

Stayed 3 nights

The hotel staff are wonderful and keep all areas spic and span. The provided breakfasts are tasty and well appointed. HOWEVER the hotel itself is bland and in bad repair. The USB and electric outlets were loose or nonfunctioning. Room lights flickered and went out. The elevators were broken and frequently got stuck between floor requiring us to call for help.

8

Aleksei

25 Jun 2025

·

Stayed 2 nights

Worst part was $50 for overnight parking. All else pretty good. Best part was location and large grocery store in walking distance.

8

Lissa

17 Oct 2025

·

Stayed 2 nights

Super friendly staff. Remodeling took away one elevator which caused long waits during pi walk hours.

10

Tonia

27 May 2024

·

Stayed 2 nights

Very limited parking. And there is a fee of $50 per night!

8

Robert

18 Aug 2025

·

Stayed 2 nights

Hotel fulfilled what was needed. Clean room. Comfortable beds. The hotel was very cramped in lobby areas and the elevator was slow and often broken. It seemed like it was squeezed into the smallest property possible.

4

Robert

12 Oct 2025

·

Stayed 1 night

One elevator was broken down and on top of the room cost you have to pay 50 dollars a night for parking.

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Cleanliness

Many guests found the property and rooms clean, but cleanliness and upkeep can be inconsistent, with reports of dirty or stained areas, clogged sinks, and occasional mold or leaks.

Related guest reviews

10

Alexandra

13 Nov 2023

·

Stayed 2 nights

I had a great stay at this property, it was very clean. The rooms were spacious and the beds were incredibly comfortable. The parking lot is small, but I was able to park on site and it was very convenient. The breakfast included as a part of our deal was plentiful, I was very pleasantly surprised to see such a large, continental breakfast buffet.

6

Joyce

10 Jul 2024

·

Stayed 2 nights

The property definitely shows its age. The room we stayed in was pretty noisy and all my family members got bug bites overnight, not sure if there were bed bugs (hopefully not). Walls and doora are not sound proof, you can hear the entrie conversation in the hallway. The elevator is not reliable at all, we were skeptical about the passed inspection from last year that is about to expire.

8

Matthew

5 Sept 2024

·

Stayed 3 nights

The hotel was a convenient choice near downtown and transportation options. One major issue was a leaking ceiling and mold in our room discovered upon check-in. The other surprise was the addition of an overnight parking charge. The premium price should have included parking. Breakfast and amenities were on the mark for a HI express. Friendly staff definitely helped smooth h over the rough start by finding us another room on a ‘sold out’ weekend.

2

Jada

24 Aug 2025

·

Stayed 2 nights

Dirty, clogged sink, limited dining area nearby. Staff was fine, not the friendliest. Sign says door lock at 8pm, but anyone was still able to walk in at 11pm

8

Jon

16 Oct 2025

·

Stayed 3 nights

This was a nice place to stay just outside of Boston. Friendly staff. Spacious room. Walkable neighborhood. Clean and comfortable. Fairly typical free breakfast, although the breakfast room was very crowded on the weekend.

8

MOLLY

29 Apr 2025

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Stayed 3 nights

Room was fine but bathroom had glitter in the cracks. Just did not feel extra clean. I checked in at midnight with no problems.

10

Jodi

19 Jun 2024

·

Stayed 2 nights

Very clean hotel. Spacious rooms. Excellent continental breakfast. We book holiday inn express specifically for the omelets and cinnamon rolls! Great location to get downtown Boston. 5 min walk to T station, two stops to North Station/TD garden.

10

Denise

13 Sept 2025

·

Stayed 2 nights

The staff was very friendly. Our room was a comfortable size and very clean. Best of all, the complementary breakfast was REALLY good! Lots of choices, warm eggs and sausage/bacon.

4

scott

20 Jul 2025

·

Stayed 2 nights

Got there room not ready. Sent to room 2 not ready. 3rd was ready. Ceiling chipping. Shower dirty

10

Albert

21 Aug 2025

·

Stayed 3 nights

Very nice staff, cleaning service every day Close to transportation and shopping area next to it . Quiet place.

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Rooms

Beds are comfortable and some rooms are spacious, but others feel small or dated, with occasional noise from traffic or construction and intermittent in-room issues like weak Wi‑Fi, poor lighting, and minor maintenance problems.

Related guest reviews

6

ANIRBAN

9 Jul 2023

·

Stayed 2 nights

We stayed in this property for our weekend trip to Boston/vicinity. Overall it was a comfortable stay but one area we faced lot of inconvenience was the whole bathroom set-up…I felt there is some gross design issue with almost everything there, the sink faucet is placed in such a way that it becomes next to impossible to wash the hand without spilling lot of water on the sink top, water pressure from shower was a big problem, I almost had to do gymnastic to wash the soap out of my body to get access to the limited water force. I can’t imagine this kind of issues in a IHG property.

10

Miriam

14 Feb 2025

·

Stayed 2 nights

Very clean and comfortable, excellent breakfast buffet. The room however, was dim. Definitely needed better lighting- no lamps in the room, just wall sconces.

8

Allister

23 May 2025

·

Stayed 1 night

Solid basic option, convenient for walking to mit and google. Comfortable beds and room was large. Checkin guy was great.

8

Hana

17 Jul 2024

·

Stayed 3 nights

Room was super small. Buffet was good

6

Luke

17 Mar 2025

·

Stayed 2 nights

If you are traveling with kids or friends make sure you get the 2 queens room. If the only option is King with sleeper couch, choose another hotel. There are two within walking distance. Sleeper couch mattress was so bad you are just sleeping in springs. No rooms were available to switch so we were stuck with two very uncomfortable nights.

8

Susan

16 Aug 2025

·

Stayed 3 nights

The hotel staff are wonderful and keep all areas spic and span. The provided breakfasts are tasty and well appointed. HOWEVER the hotel itself is bland and in bad repair. The USB and electric outlets were loose or nonfunctioning. Room lights flickered and went out. The elevators were broken and frequently got stuck between floor requiring us to call for help.

8

Jon

16 Oct 2025

·

Stayed 3 nights

This was a nice place to stay just outside of Boston. Friendly staff. Spacious room. Walkable neighborhood. Clean and comfortable. Fairly typical free breakfast, although the breakfast room was very crowded on the weekend.

8

Bernard

11 Jun 2024

·

Stayed 5 nights

Close proximity to shopping and dining. WiFi wasn’t good

6

Daniel

23 May 2024

·

Stayed 1 night

Rooms were nice, modern and clean but the location was very noisy. Would not stay there again.

8

Tyler

2 Sept 2025

·

Stayed 3 nights

Beds were very comfortable, but the room looked nothing like the picture and the hotel was dated and old

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Service

Service is often friendly and helpful at the front desk, though a few guests reported unresponsive or rude interactions and slow issue resolution.

Related guest reviews

10

Nicole

12 May 2024

·

Stayed 3 nights

Great stay - super friendly staff and clean hotel. Just like the pics, and a really good location. Would definitely recommend

6

Shweta

5 Sept 2024

·

Stayed 1 night

Elevator wasn’t working, the front desk wasn’t friendly

10

Erin

23 Jun 2024

·

Stayed 4 nights

The hotel staff were super friendly and accommodating, they really went above and beyond. The hotel was nice, clean, and super conveniently located near the train station.

8

Jc

9 Sept 2025

·

Stayed 2 nights

Enjoyed my stay. Was in town for a concert, and the transit station nearby was very helpful for getting into Boston. Beds, blankets, and pillows were very comfy and clean. A nice bench, desk, and a couple of chairs to use in the room were very handy. Shower was clean and good temperature. I loved the dove products including hand wash and lotion. Bright mirror, spacious bathroom sink area Nice coffee maker and variety of options. Big mirror Many outlets to plug in electronics, nice TV Enjoyed the breakfast included Things I didn't care about but others might: only one elevator in use and it gets busy and can take a while especially near check in or check out times The toilet made noise like it was trying to flush often, but toilet worked Stain on the ground in between beds Great staff. Whoever checked us in on Saturday was awesome. Younger man with a nice haircut and an accent. He made check in very breezy, and as it can be anxiety causing for me, I really appreciated that. He deserves a raise

8

Jon

16 Oct 2025

·

Stayed 3 nights

This was a nice place to stay just outside of Boston. Friendly staff. Spacious room. Walkable neighborhood. Clean and comfortable. Fairly typical free breakfast, although the breakfast room was very crowded on the weekend.

6

Eunyeong

6 Jul 2023

·

Stayed 1 night

I had the worst experience of hospitality ever. I booked 3 rooms for family trip and had asked if we can late check out. The staff Aida could have looked up the system and let us know the availability. It was understandable getting answers of no. But her attitude was absolutely offensive, aggressive, and disrespectful. She didn't even check just said no immediately without listening. Also when I was standing outside she was staring at me fiercely and showing mocking laughing like someone is ready to fight in the street. Holiday inn has such a great service and hospitality. I couldn't forget her ways to look at me and giving different attitude for the next customers. Very much unhappy experience ever and toxic service I ever got from hotelier.

10

Ximena

27 Sept 2024

·

Stayed 3 nights

It was a great experience excellent customer service

8

Lissa

17 Oct 2025

·

Stayed 2 nights

Super friendly staff. Remodeling took away one elevator which caused long waits during pi walk hours.

4

Marie-Elena

24 Jun 2025

·

Stayed 2 nights

This was my first visit to this particular HIEx. The front desk was not very helpful regarding where to find points of interest in the area i.e. places to eat. The room was bare bones, not even a pencil and paper. The door could not be secured by the security lock attached to the door, it was broken. The clock time was incorrect and could not be changed. Not even the front desk could change the time! When calling the front desk they didn’t always pick up. Paint on bathroom door peeling. The cost of the 2 night stay was over $600.!! I would expect better service and better amenities.

10

Karen

17 Aug 2024

·

Stayed 4 nights

Great Staff!!

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Location

Convenient base near Lechmere station and within easy reach of downtown, TD Garden, and MIT; walkable to shops and eateries. Some noted highway or construction noise and that it’s not right in the tourist core.

Related guest reviews

10

Gabriel

12 Jan 2024

·

Stayed 2 nights

Nice spot , near high way and also to the city center

8

Allister

23 May 2025

·

Stayed 1 night

Solid basic option, convenient for walking to mit and google. Comfortable beds and room was large. Checkin guy was great.

8

Nacim

1 Sept 2024

·

Stayed 5 nights

Great location and close to tram and bus station. Not too noisy although facing a busy street. Breakfast needed more variety. Parking was too expensive, $50 a night.

8

Joshua

4 Sept 2024

·

Stayed 1 night

Nice hotel in Boston, bus stop right outside to help you get around the city. Plenty to do nearby in walking distance

10

Barbara

23 Sept 2025

·

Stayed 2 nights

Great location close to downtown Boston. The Lechmere train station is a short walk away. The price compared to downtown Boston was significantly less, and just a short train right away.

8

Theresa

28 Aug 2024

·

Stayed 3 nights

Hotel was decent. Rip off to pay $50 a day in parking. Close to subway stop. No pool or gym.

10

Thomas

21 Jan 2024

·

Stayed 5 nights

Next to a highway, windows close to it don't have extra sealing to shield from noise.

8

Jon

16 Oct 2025

·

Stayed 3 nights

This was a nice place to stay just outside of Boston. Friendly staff. Spacious room. Walkable neighborhood. Clean and comfortable. Fairly typical free breakfast, although the breakfast room was very crowded on the weekend.

8

Dale

1 Aug 2025

·

Stayed 1 night

Nice location for a Red Sox game. The “T” is a 5 minute walk. Green line directly to Fenway.

8

Peter

7 Jul 2024

·

Stayed 1 night

Great location

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Dining

The complimentary breakfast is a frequent highlight with good variety and hot items, though the seating area can be cramped and items may run out at peak times.

Related guest reviews

10

Lori

2 Oct 2025

·

Stayed 2 nights

Upon entering the hotel it was noticed how clean the lobby was. There was construction to improve one of the elevators but it did not cause any disruptions. The breakfast is your standard eggs, potato's, sausage, coffee etc, noting special but it was good. The room was very nice. the bed was comfortable and the pillows are GREAT! If you don't have good pillow at home. You should buy ING brand, they are GREAT pillows. The staff was friendly, they directed us to eating nearby about 3 block walk, there was several options. Location was 10 minutes from Quincy Market, walkable, but took uber. Highly Recommend this Holiday Inn.

10

Shuhuei

11 Aug 2024

·

Stayed 2 nights

First thing we noticed was how friendly the staff was at check in. The room was a good size and clean. There’s a shopping plaza within walking distance (under 10 minutes) and the area seems safe. There were very faint sounds from truck passing periodically but it was not noticeable nor disruptive to sleep for us (floor 6). Breakfast was pretty typical of Holiday Inn (eggs, sausage/bacon, hash brown, cereals, yogurts, juices & coffee, breads/pastries and a couple fruit options.) The elevator does get a tiny bit slower in the last hour of breakfast but nothing too bad. It’s not the most updated but overall a great stay and pretty convenient to the colleges, downtown, and airport.

10

Sharon

2 Aug 2024

·

Stayed 1 night

Nice breakfast! Good quality and variety.

10

Heather

10 Oct 2025

·

Stayed 2 nights

Good breakfast. Nothing imaginative but works

8

yan del

30 Dec 2023

·

Stayed 3 nights

We found the hotel very clean and staff pleasant and helpful. The downside was the restaurant seating area whicj is too small and the breakfast items continue to run out.

8

Joseph

25 Jan 2025

·

Stayed 4 nights

Ran out of food at the breakfast. They made more but it took a while and I had to leave.

8

Susan

16 Aug 2025

·

Stayed 3 nights

The hotel staff are wonderful and keep all areas spic and span. The provided breakfasts are tasty and well appointed. HOWEVER the hotel itself is bland and in bad repair. The USB and electric outlets were loose or nonfunctioning. Room lights flickered and went out. The elevators were broken and frequently got stuck between floor requiring us to call for help.

8

Jon

16 Oct 2025

·

Stayed 3 nights

This was a nice place to stay just outside of Boston. Friendly staff. Spacious room. Walkable neighborhood. Clean and comfortable. Fairly typical free breakfast, although the breakfast room was very crowded on the weekend.

8

Debra

19 May 2025

·

Stayed 4 nights

Breakfast was great each morning with a nice variety.

10

Denise

13 Sept 2025

·

Stayed 2 nights

The staff was very friendly. Our room was a comfortable size and very clean. Best of all, the complementary breakfast was REALLY good! Lots of choices, warm eggs and sausage/bacon.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$111
February	US$150
March	US$198
April	US$254
May	US$290
June	US$341
July	US$274
August	US$272
September	US$322
October	US$377
November	US$219
December	US$127

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $296	15 $1,049	16	17 $780	18 $334	19 $332
20 $170	21 $392	22	23 $493	24 $592	25 $551	26
27 $426	28 $373	29 $410	30 $406

Su	Mo	Tu	We	Th	Fr	Sa
				1 $336	2 $306	3 $325
4 $252	5 $400	6 $441	7 $578	8 $457	9 $509	10 $489
11 $342	12 $334	13 $358	14 $362	15 $385	16 $454	17 $512
18 $250	19 $322	20 $340	21 $349	22 $342	23 $371	24 $370
25 $229	26 $290	27 $315	28 $327	29 $282	30 $324	31 $327

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

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