Is parking available at the hotel?

Yes, free valet parking is available on-site, with limited availability.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately AED 75 per person.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is provided for a surcharge of AED 520 per vehicle (maximum occupancy 2). This service is available 24 hours, and guests must contact the property with arrival details before travel.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details regarding accessible rooms and facilities should be confirmed with the property directly.

Where is the hotel located in relation to key attractions?

The hotel is located in Downtown Dubai, within a 10-minute walk of Dubai Mall and Dubai Fountain. It is approximately 1.7 miles from Burj Khalifa and 3.5 miles from Dubai International Convention and Exhibition Centre.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is operational year-round.

What are the hotel’s policies regarding children?

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for any specific requests regarding additional bedding.

The Heritage Hotel, Autograph Collection, Dubai

Average nightly price at The Heritage Hotel, Autograph Collection, Downtown Dubai by month, last 12 months (USD)
Month	Average price
January	US$410
February	US$281
March	US$177
April	US$126
May	US$147
June	US$132
July	US$109
August	US$107
September	US$156
October	US$285
November	US$413
December	US$412

What guests think

Across recent reviews, The Heritage Hotel, Autograph Collection, Downtown Dubai stands out for its walkable location near Dubai Mall and Burj Khalifa, friendly service, and a lively pool-and-courtyard scene, though some guests note dated rooms and occasional noise.

Cleanliness is frequently praised, with a few reports of odors or inconsistent room replenishment. Some rooms offer Burj views and comfortable spaces, but maintenance quirks like temperature control or fixtures appear in a handful of reviews. Breakfast feedback ranges from excellent to mediocre, while on-site eateries and nearby options are convenient. Good fit for travelers who value active common areas more than ultra modern room design.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool and courtyard areas are highlights, with a comfortable sports bar noted. Several reviews also report late-night music or noise from these spaces, especially for pool-view rooms.

Related guest reviews

10

Loretta

4 Sept 2024

·

Stayed 3 nights

Beautiful, clean hotel. Located walking distance to Dubai mall, many restaurants and Burj Khalifa. The pool area is great. Staff is wonderful!

8

AHMAD M

27 Jan 2025

·

Stayed 11 nights

Rooms need to be updated specifically the nathroom. There is no Spa in the hotel. The Courtyard costumers stays until 4Am and sometimes they can be loud.

8

Tommy Rishaug

26 Feb 2026

·

Stayed 7 nights

Bra og fint hotel. Noe lite plasser ved bassenget. Konge beliggenhet ved Dubai Mall.

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10

Kelly

18 Apr 2024

·

Stayed 3 nights

Non touristy hotel. Locals at bars and restaurants nearby. Couldn’t have picked a better location. Easy to get to mall but still felt secluded. Courtyard restaurant was amazing although very large portions. Hotel was lovely and would definitely stay again.

10

Bev

21 Mar 2025

·

Stayed 3 nights

Excellent hotel, service fantastic. Sports bar very comfortable after a days sightseeing. Would come again.

8

Roberto

6 Mar 2025

·

Stayed 4 nights

Neima at the reception is fabulous. Habib at the pool bar is super kind. The location of the hotel is UNIQUE. The food they serve is really tasty and good. On the other hand, music at the pool can continue until 4 am. if you like quiet nights and your room is pool view, forget about it! Also, reception is super nice but the rooms are really getting old and the hotel should need restyling! All in all, this is a good 4* hotel. Pity as the potential is for a full 5!

10

Bryan

24 Mar 2024

·

Stayed 5 nights

Top location, a 5 minute walk to the Dubai Fountain and Mall. This is fantastic area to stay - busy, friendly, very upmarket and at night the buildings and trees and just about anything else is festooned with lights. A spectacle. Gorgeous hotel, room a good size. Good gym and excellent staff at the pool - complimentary bottle of water is a nice touch. Would always come back.

10

Sylvain

6 Oct 2024

·

Stayed 2 nights

Nice urban hotel with shishas, bars, lounges, clubs while being walkable to Dubai Mall and all downtown area.

8

Antony

23 Sept 2024

·

Stayed 4 nights

Great location to the Dubai Mall . A very easy 5 minute walk. Nice swimming pool, friendly staff, always ready to arrange a taxi for you. Good breakfast. Nice property, can recommend this hotel.

10

Jorge

2 Oct 2025

·

Stayed 3 nights

Habitación limpia, ubicación excepcional, piscina hermosa, desayuno excelente, personal amable.

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Cleanliness

Many reviews describe the hotel and rooms as very clean. A few guests noted odors or inconsistent in-room replenishment or housekeeping.

Related guest reviews

10

David

13 Oct 2024

·

Stayed 1 night

Great hotel. We arrived early and they accommodated an early check in for us which made the world of difference. Very clean and well presented staff

10

Nisba

29 Nov 2025

·

Stayed 5 nights

I stayed at heritage hotel in November, this hotel has an amazing and close view of the Burj , very close to dubai mall, close to food courts, rooms were clean, maintained every day, the staff were very courteous and kind enough to bring our food deliveries to our room everyday, room service was very quick too. Would definitely recommend this hotel to everyone.

6

Joseph

8 Jan 2026

·

Stayed 6 nights

Hotel room is starting to feel dated, bath tub wasnt working well. Shower hotel and cold handle wasnt calibrated. Had to ask for additional towel as we were 3 in the room and not 2. Last day only provided 2 again. Urine smell in bathroom.

10

Natalie

26 Apr 2025

·

Stayed 3 nights

Incredibly nice hotel. Exceptional cleanliness, wonderful staff, perfect location

10

Patrick

15 Oct 2024

·

Stayed 3 nights

Hotel is walking distance to Dubai Mall and Burj Khalifa. Clean hotel with good and quick service

10

Sergio

30 Jan 2023

·

Stayed 3 nights

Clean and safe, near major attractions and lots of restaurants.

4

YounJung

16 Dec 2025

·

Stayed 1 night

뷰는 좋았지만 객실 카펫과 의자에서 퀴퀴한 냄새가 났고, 욕조에 담뱃불로 지진듯한 흔적시 그대로 남아있었다. 창문도 잘 안닫혔는데 낡아서 어쩔수 없는 건지 모르겠다. 체크인 스탶들은 친절했으나 그 외 다른 스탶들은 무뚝뚝했고 고압적인 태도라 놀랐다

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6

Alex

27 Jan 2023

·

Stayed 10 nights

J’ai eu un problème pour arriver le premier jour de mon séjour de 10 jours J’ai essayé d’appeler et de décaler mon arrivée d’une journée et c’était hors de question Je comprends les règles mais un geste commercial pourrait être fait surtout que je suis un client fidèle Concernant la propreté, j’étais obligé de demander à plusieurs reprises de me bien nettoyer la chambre

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10

Sachiyo

10 Oct 2024

·

Stayed 3 nights

スタッフもとても親切で、お部屋も綺麗。広いバスタブは足を伸ばして充分寛げました。お気に入りの入浴剤を毎日バスタブに入れて楽しみました。朝食はとても美味しく、窓からはブルジェハリファが見えて、ドバイモールからは歩いて5分。宿泊費も安く、最高のホテルでした。唯一、希望を言うのであればウォッシュレットがトイレに欲しかったけれど、ドバイのどこに行ってもその設備はありませんでした。ドバイのトイレにウォッシュレットがあれば文句なしです。

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10

Jorge

2 Oct 2025

·

Stayed 3 nights

Habitación limpia, ubicación excepcional, piscina hermosa, desayuno excelente, personal amable.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable, and some feature Burj Khalifa views, but decor feels dated in multiple reviews, with occasional maintenance issues and very soft or unsupportive mattresses. Noise can affect pool-facing rooms late at night.

Related guest reviews

6

Joseph

8 Jan 2026

·

Stayed 6 nights

Hotel room is starting to feel dated, bath tub wasnt working well. Shower hotel and cold handle wasnt calibrated. Had to ask for additional towel as we were 3 in the room and not 2. Last day only provided 2 again. Urine smell in bathroom.

10

Lourdes

10 Oct 2025

·

Stayed 6 nights

La habitación tenía una excelente vista al Burj Khalifa Todos fueron muy amables Excelente ubicación

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10

Aaron

22 Feb 2026

·

Stayed 1 night

Great room and location

10

Ryu

10 Oct 2025

·

Stayed 3 nights

シャワーが勢いはあるがお湯が熱すぎ注意です。

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2

Miriam

19 Oct 2023

·

Stayed 7 nights

Bed is really bad, mattress and sheets are terrible.

4

Mehmet

21 Jan 2025

·

Stayed 4 nights

Hotel is old , being told that it will renewed soon

10

Sheldon

1 Aug 2025

·

Stayed 2 nights

Perfect location. Wonderful service. Very nice glass water bottles. Beautiful rooms and amenities. Plus, short walk across the street to Timeout Market, which connects to the rest of Dubai Mall and the Burj Khalifa. Definitely will come back!

8

Roberto

6 Mar 2025

·

Stayed 4 nights

Neima at the reception is fabulous. Habib at the pool bar is super kind. The location of the hotel is UNIQUE. The food they serve is really tasty and good. On the other hand, music at the pool can continue until 4 am. if you like quiet nights and your room is pool view, forget about it! Also, reception is super nice but the rooms are really getting old and the hotel should need restyling! All in all, this is a good 4* hotel. Pity as the potential is for a full 5!

8

bintou

1 Feb 2022

·

Stayed 2 nights

Chambre suite avec la meilleure vue sur le Burj Khalifa. Hotel a proximite de Dubaï mall. Hotel un peu ancien, mais bien entretenue.

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10

Abdullah

18 Feb 2024

·

Stayed 2 nights

One of the best hotels around Dubai Mall area. Excellent location, very good rooms, and so friendly and helpful staff. The only downside is that the bed mattress is too soft.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and responsive, with early check-ins and quick problem resolution mentioned. A few guests reported administrative or professionalism issues, such as billing disputes, unreturned emails, or uneven attitudes.

Related guest reviews

10

David

13 Oct 2024

·

Stayed 1 night

Great hotel. We arrived early and they accommodated an early check in for us which made the world of difference. Very clean and well presented staff

10

Rune

20 Mar 2025

·

Stayed 5 nights

Bra läge precis vid Dubai mall. Bra frukost. Bra conciergetjänster.

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10

Sioux

4 Sept 2024

·

Stayed 2 nights

After a little mix-up on my behalf around check in, we had a wonderful stay at Heritage Hotel. Jay Ar, Yogesh, Neatam and ALL the staff were friendly, kind, welcoming and knowledgable. Burj Khalifa and Dubai Mall are almost on the doorstep. There’s restaurants everywhere, cuisine of every description. I’d love to return during winter for desert safari and more.

10

Adil

4 Jul 2025

·

Stayed 10 nights

Amazing location, fantastic facilities and simply outstanding service

10

Simon

18 May 2024

·

Stayed 8 nights

The staff were very friendly and accommodating. There was an issue checking in and they handled it quickly and politely without question. I would highly recommend this hotel!

8

Elizabeth

17 Nov 2023

·

Stayed 2 nights

Great location and staff, we had an issue with our door not opening but staff where quick to move and upgrade us to another room 👍

4

YounJung

16 Dec 2025

·

Stayed 1 night

뷰는 좋았지만 객실 카펫과 의자에서 퀴퀴한 냄새가 났고, 욕조에 담뱃불로 지진듯한 흔적시 그대로 남아있었다. 창문도 잘 안닫혔는데 낡아서 어쩔수 없는 건지 모르겠다. 체크인 스탶들은 친절했으나 그 외 다른 스탶들은 무뚝뚝했고 고압적인 태도라 놀랐다

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10

Bev

21 Mar 2025

·

Stayed 3 nights

Excellent hotel, service fantastic. Sports bar very comfortable after a days sightseeing. Would come again.

8

Chia Hwei Celine

31 Aug 2024

·

Stayed 2 nights

Location excellent - 5 to 10mins walk to Dubai Mall (note the route is unsheltered during summer!). Probably the best choice at that price point vs the more luxurious and pricey choices that are closer or interconnected to Dubai Mall. I had sent an email to the hotel about 5 days prior to my checkin enquiring about airport transfer but received no reply hence I removed 1 star (although it is not critical as it is easy to get a taxi from the airport). Buffet breakfast is very mediocore. Dinner at the restaurant was quite delicious. Helpful staff. Overall a pleasant stay.

2

Jose Enrique III

5 Jan 2024

·

Terrible hotel billing experience which has not been resolved after we checked out 5 days ago! The hotel charged my credit card again for AED9,265 with no apparent reason. We have emailed them asking for an explanation but still no reply! All the pre-authorization charges on my card are still pending as well. They promised to email the complete hotel invoices for our 7 rooms but still no action till today!

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Location

Outstanding, walkable location a short distance from Dubai Mall, Burj Khalifa, and many restaurants. Several reviewers also found the immediate area quiet or secluded despite being central.

Related guest reviews

10

Nisba

29 Nov 2025

·

Stayed 5 nights

I stayed at heritage hotel in November, this hotel has an amazing and close view of the Burj , very close to dubai mall, close to food courts, rooms were clean, maintained every day, the staff were very courteous and kind enough to bring our food deliveries to our room everyday, room service was very quick too. Would definitely recommend this hotel to everyone.

10

Rudolph

9 Jan 2025

·

Stayed 4 nights

Amazing location, just a short walk to Dubai Mall. Great food options in the vicinity

10

Bader

27 Oct 2025

·

Stayed 4 nights

A beautiful and peaceful hotel with an excellent location — perfect for a relaxing stay.

8

Tommy Rishaug

26 Feb 2026

·

Stayed 7 nights

Bra og fint hotel. Noe lite plasser ved bassenget. Konge beliggenhet ved Dubai Mall.

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10

Aaron

22 Feb 2026

·

Stayed 1 night

Great room and location

10

Seema

20 Dec 2024

·

Stayed 4 nights

Our stay at The Heritage Autograph Hotel was absolutely amazing! The service was superb, with attentive staff who made everything seamless. The location is unbeatable—less than a 10-minute walk to Dubai Mall and the Burj. Housekeeping was quick and thorough, and the porters and concierge were so helpful and friendly. The room was a bit dated and could use some upgrading, and the lighting wasn’t the best, so I’d recommend bringing a portable LED light if you need extra brightness. However, it was lovely experience overall. Highly recommend!

10

Ibrahim

11 Feb 2025

·

Stayed 4 nights

Excellent location

10

Sheldon

1 Aug 2025

·

Stayed 2 nights

Perfect location. Wonderful service. Very nice glass water bottles. Beautiful rooms and amenities. Plus, short walk across the street to Timeout Market, which connects to the rest of Dubai Mall and the Burj Khalifa. Definitely will come back!

8

Antony

23 Sept 2024

·

Stayed 4 nights

Great location to the Dubai Mall . A very easy 5 minute walk. Nice swimming pool, friendly staff, always ready to arrange a taxi for you. Good breakfast. Nice property, can recommend this hotel.

10

Sylvain

3 Dec 2024

·

Stayed 2 nights

The hotel is very well located in a quiet but very close to Dubai Mall and Burj Khalifa. The are is walkable with a small but practical shopping gallery attached to the hotel. There are lot of good diner options, shishas, pubs, clubs - but your are not impacted by them and don't see them if someone doesn't show you the way. It can used for business or for leisure purposes.

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Dining

On-site dining is generally well liked, but breakfast quality is mixed, ranging from excellent to mediocre across reviews. Guests also appreciate the many nearby dining options.

Related guest reviews

8

Ari

23 May 2024

·

Stayed 3 nights

Nice hotel, close to Dubai Mall. Rooms are nice and staff are helpful. Breakfast options are good but not great.

10

Laura

16 Jan 2024

·

Stayed 2 nights

I stayed here for 2 nights and it was a wonderful stay. It is in a great location to walk to the Burj Khalifa and neighboring mall and restaurants. We ate at the restaurant once for dinner and ordered room service for breakfast once. Both were great. I was impressed with the customer service, location, and quality for the price. I appreciated the cookies left in our room for Christmas too. A nice touch!

10

Rune

20 Mar 2025

·

Stayed 5 nights

Bra läge precis vid Dubai mall. Bra frukost. Bra conciergetjänster.

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8

Ekaterina

24 Aug 2023

·

Stayed 4 nights

Location is amazing. We had a view of Burj Khalifa from our room and it was spectacular. A few good restaurants nearby. Less than 10 min walk to Dubai mall. The only thing that could be slightly better is breakfast buffet. Deli meat selection was not good, no add-ons to cereal like nuts, seeds, dried fruit. Juice containers were empty by 9.30 am and when we asked the waiters, they did not have any juice in the kitchen as well. Eggs and omelettes tasted so so... But overall we are very happy with our stay and will be back!

8

Chia Hwei Celine

31 Aug 2024

·

Stayed 2 nights

Location excellent - 5 to 10mins walk to Dubai Mall (note the route is unsheltered during summer!). Probably the best choice at that price point vs the more luxurious and pricey choices that are closer or interconnected to Dubai Mall. I had sent an email to the hotel about 5 days prior to my checkin enquiring about airport transfer but received no reply hence I removed 1 star (although it is not critical as it is easy to get a taxi from the airport). Buffet breakfast is very mediocore. Dinner at the restaurant was quite delicious. Helpful staff. Overall a pleasant stay.

8

Roberto

6 Mar 2025

·

Stayed 4 nights

Neima at the reception is fabulous. Habib at the pool bar is super kind. The location of the hotel is UNIQUE. The food they serve is really tasty and good. On the other hand, music at the pool can continue until 4 am. if you like quiet nights and your room is pool view, forget about it! Also, reception is super nice but the rooms are really getting old and the hotel should need restyling! All in all, this is a good 4* hotel. Pity as the potential is for a full 5!

10

Violette

23 Feb 2022

·

Stayed 5 nights

Hyper contente de cet hôtel. Il est très bien situé dans Dubaï, à coté du Dubaï mall et des fontaines. Proches des restaurants pour manger. La terrasse du petit déjeuner est très agréable. Je recommande vraiment cet hôtel. De plus, mise en place de navette pour se rendre à l'EXPO universelle. Personnel au petit soin. Test PCR facile à avoir grâce à l'hôtel.

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8

Aladdin

23 Dec 2025

·

Stayed 1 night

No in room bar-snack in fridge. Breakfast bellow average. Staff cordial and kind, access very good excellent for Dubai Mall. Older renovated hotel.

8

Antony

23 Sept 2024

·

Stayed 4 nights

Great location to the Dubai Mall . A very easy 5 minute walk. Nice swimming pool, friendly staff, always ready to arrange a taxi for you. Good breakfast. Nice property, can recommend this hotel.

10

Jorge

2 Oct 2025

·

Stayed 3 nights

Habitación limpia, ubicación excepcional, piscina hermosa, desayuno excelente, personal amable.

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Su	Mo	Tu	We	Th	Fr	Sa
1 $198	2 $202	3 $198	4 $207	5 $199	6 $202	7 $207
8 $207	9 $209	10 $208	11 $209	12 $208	13 $207	14 $208
15 $198	16 $199	17 $198	18 $209	19 $207	20 $199	21 $208
22 $210	23 $210	24 $229	25 $202	26 $202	27 $210	28 $208
29 $210	30 $221

The Heritage Hotel, Autograph Collection, Downtown Dubai

Prices for The Heritage Hotel, Autograph Collection, Downtown Dubai

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed (View)

Deluxe Room, 1 King Bed, City View

Deluxe Room, 2 Twin Beds, City View

Premier Suite, 1 King Bed with Sofa Bed (View)

Deluxe Room, 2 Twin Beds (View)

Deluxe Room, 2 Twin Beds, Pool View, Poolside

Deluxe Room, 1 King Bed, Pool View, Poolside

Guest reviews of The Heritage Hotel, Autograph Collection, Downtown Dubai

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Heritage Hotel, Autograph Collection, Downtown Dubai

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $242	23 $195	24 $197
25 $194	26 $194	27 $191	28 $194	29 $191	30 $194	31 $197