Name: Hotel Los Cocos Chetumal
Address: Av. Héroes No. 134 Col. Centro, Chetumal, Quintana Roo, Mexico, Chetumal, Quintana Roo, MX
Price range: US$73–US$80 per night
Rating: 8.25

What guests think

Travellers describe Hotel Los Cocos Chetumal as centrally located and convenient, with welcoming staff, an attractive courtyard pool, an on-site restaurant, and safe parking, making it a reliable base for downtown visits and family stays.

Rooms vary widely in age and comfort; several reviews note dated furnishings, small or hard pillows, maintenance issues with bathrooms, AC or TVs, and unreliable Wi‑Fi. Cleanliness is inconsistent, ranging from spotless rooms to reports of humidity odors, mold, insects, and over‑chlorinated pools. Operational experiences vary, with slow or unhelpful responses, missed wake-up calls, and billing or invoicing problems. Best for practical travelers who value convenience over contemporary finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Courtyard pool and on-site parking are frequently praised; several guests also mention clean pools. Some report the pool’s chlorine is too strong.

Related guest reviews

6

Sofia

14 Nov 2025

·

Stayed 2 nights

Yes the Breakfast menu was fresh and the parking was safe and easy.

8

Richard

27 Apr 2025

·

Stayed 1 night

Great parking and safe staff was great

10

FERNANDO

8 Dec 2022

·

Stayed 1 night

Todo esta muy bien, las albercas muy limpias , habitación amplia y limpia , cuando reservé solicité habitación cercana a las piscinas y si me la dieron , empleados muy amables , tal vez como sugerencia , es q dieran toallas para uso exclusivo de albercas , y lo q se me hizo un poco elevado los costos de los alimentos en el restaurante, de ahí en fuera todo bien, y si lo recomiendo

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10

Gavin

24 Mar 2025

·

Stayed 2 nights

Lovely pool area in inner courtyard. Excellent choice of breakfast (not included) in the restaurant.

6

Ana Luz Campos

22 Jun 2025

·

Stayed 1 night

Las instalaciones son algo viejas, se ve un hotel deteriorado, el personal es muy amable, la ubicación es conveniente a una cuadra del mercado público. Las albercas no las pudimos usar por el exceso de cloro, nos ardia la piel. Por el precio, hay mejores opciones

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8

Valdivia

4 May 2025

·

Stayed 1 night

We liked that it was downtown, yet the rooms were quiet. The hotel is nice overall but the shower stall is small and the internet was not reliable. The pool was clean but had too much chlorine. For the price and location we would return.

10

Martha Guadalupe Alvarado

8 Sept 2024

·

Stayed 5 nights

Todo bastante bien, las albercas, la limpieza. La comida del restaurante la palma muy rica

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10

Roberto

27 Feb 2025

·

Stayed 2 nights

Great location. Clean rooms and pool. Amazing breakfast. Looking forward to our next visit

10

Lee

14 Aug 2025

·

Stayed 1 night

I love the fact that they have a restaurant and offer room service too. I have been coming here for 25 years, and at one time it was the most luxurious hotel in Chetumal Mexico. The staff is always friendly and courteous, and bilingual (Spanish & English) and it's very reasonably priced, especially for families. The center courtyard area has a pool, which has lingers around it, so the kids can play in safety.

10

Zendara

29 Jun 2025

·

Stayed 1 night

Our stay at Hotel Los Cocos was perfect. The hotel is clean, safe and quiet. There is parking and a restaurant on site. The hotel has a pool and a hot tub. You can also walk downtown for shopping, banking or dinning. We recommend Hotel Los Cocos and will stay there again when we visit Chetumal.

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Cleanliness

Feedback is mixed: many describe rooms and common areas as clean, while others report humidity odors, mold, a cockroach or bedbugs, and occasional worn linens.

Related guest reviews

10

Marsha

9 Sept 2025

·

Stayed 1 night

Property was clean and maintained.

10

Ernest

24 Nov 2025

·

Stayed 2 nights

Yes, the room was spotless and fragant. The welcome was amazing and entire staff treated us with great hospitality and warmth. felt like we were honored family members.

8

Sharon

4 Nov 2024

·

Stayed 2 nights

I like staying there because it is always nice and clean

6

Magnolia

7 May 2024

·

Stayed 1 night

El tiempo para atenderme fue mucho a pesar de haber hecho reservación con anticipación y había una cucaracha muy grande en el baño

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6

Eva Maria

27 Sept 2025

·

Stayed 2 nights

El costo hospedaje es bueno pero las instalaciones necesitan mejorar. El cuarto olía a humedad, las colchas parecían sucias, el agua de la regadera se derramaba hacia el exterior. Las tinas son peligrosas. No tenía elevador y para personas de mi edad bajar con maleta es complicado.

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8

Azalia

21 Apr 2024

·

Stayed 2 nights

The rooms were clean and comfortable. My son enjoyed the pool.

2

Dean

14 Jul 2025

·

Stayed 2 nights

Cuando llegamos tarde al hotel, había una cucaracha muerta en la habitación y olía a humedad. Preguntamos al hotel si podíamos cancelar la reserva para la noche siguiente. Nos dijeron que contactáramos con Hotels.com para cancelar. Lo hicimos y Hotels.com nos dijo que la decisión era del hotel. Nos contaron muchas historias y ningún miembro del personal quiso decirnos su nombre. Tampoco tenían etiquetas con sus nombres. Solo sabemos que Hotels.com habló con Jesús y él se negó a hablar conmigo ni con mi esposa en recepción. Este es un hotel antiguo con problemas de humedad, plomería deficiente, sábanas y almohadas baratas y pintura reciente. Recomiendo alojarse en otro hotel.

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6

juan

11 Oct 2025

·

Stayed 4 nights

Había chinches

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6

Delroy

5 Dec 2024

·

Stayed 1 night

Property had a great price and location. The staff were very friendly and accommodating. My sleep wasn't comfortable as they only provide two very small pillows for the beds. The pillows are about half the size of standard bed pillows. The sink also had a slow running drain and there was visible signs of mold on the ceiling above the beds and in the restroom.

10

Zendara

29 Jun 2025

·

Stayed 1 night

Our stay at Hotel Los Cocos was perfect. The hotel is clean, safe and quiet. There is parking and a restaurant on site. The hotel has a pool and a hot tub. You can also walk downtown for shopping, banking or dinning. We recommend Hotel Los Cocos and will stay there again when we visit Chetumal.

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Rooms

Room quality is uneven: several note dated furnishings, hard or small pillows, and maintenance issues with bathrooms, AC, TVs, and doors. Wi‑Fi can be unreliable, and some guests experienced noise.

Related guest reviews

6

Michael

19 Jan 2026

·

Stayed 1 night

Wasn’t impressed with the bathroom in our particular room. Beds were comfortable though.

2

Robert

24 Sept 2025

·

Stayed 3 nights

Each morning had someone chipping away concrete or something next door....IMPOSSIBLE TO SLEEP and no hot water for shower....NEVER AGAIN

6

Brittney

5 Apr 2025

·

Stayed 1 night

Great stay but the beds could be much better. They were a little too hard probably due to being old. . Staff is awesome.

4

Ricardo

30 Jul 2025

·

Stayed 3 nights

Reservé porque para mí era de los mejor de Chetumal pero es un hotel que le falta inversión. Las camas rechinan La TV no es smartv La tasa tenias que darle un jalón y esperar darle otro y esperar darle un tercero y rogar que se fuera La puerta corrediza del balcón rechina horrible y estaba dura. El frigobar tiene la misma edad que el hotel. El burro de planchar igual. Las camaristas hacen mucho ruido por las mañanas. Era increíble que teníamos el letrero de privacidad y desde las 8am están intentando abrir el cuarto. Y cada 30 minutos pasaban a intentar abrirlo y si no lo lograron era porque tenía seguro por dentro. No cuenta con un espacio cómodo para trabajar. En general fue una decepción para mi en relación al precio-calidad.

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8

RODRIGO

20 Apr 2025

·

Stayed 2 nights

Bien en general. Salvo que el internet es verdaderamente malo y si te es básico contar con ello para comunicación o trabajo piensa bien que esta carencia aquí te va a afectar

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4

CHIA WEN

2 Apr 2025

·

Stayed 1 night

Very old hotel building, when you shower, water came out everywhere from the tub. Many areas need maintenance in the building outside and in the rooms.

8

Valdivia

4 May 2025

·

Stayed 1 night

We liked that it was downtown, yet the rooms were quiet. The hotel is nice overall but the shower stall is small and the internet was not reliable. The pool was clean but had too much chlorine. For the price and location we would return.

4

BRONSTON

25 Mar 2025

·

Stayed 1 night

A.c not working hard beds older lookong rooms

6

Donn

11 Oct 2025

·

Stayed 7 nights

The room was espacios, comfortable bed but not pillows. Bathroom can use an up grade and need some maintenance. Tv stream had some problems for a couple of days, all in all was an ok place for us to use as a base for traveling around Chetumal.

4

James

26 Dec 2024

·

Stayed 3 nights

Beds are hard and pillows are small and uncomfortable, small TV and rooms need upgrading.

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Service

Many guests highlight friendly, welcoming staff and smooth check-in. However, others reported slow or unhelpful responses, missed wake-up calls, and billing or invoicing problems.

Related guest reviews

10

Elsa de maria

30 Dec 2025

·

Stayed 1 night

Todo excelente me senti en casa el personal d3 lujo

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2

Kim

2 Aug 2024

·

Stayed 2 nights

Very poor customer service. They charged my card 3 times and refused to refund me. I had all the proof from my bank and they refused to help me

10

Marcel

28 Jun 2023

·

Stayed 1 night

The property was clean, and the staff was excellent.

8

Luis Enrique

24 Jan 2026

·

Stayed 1 night

Personal amable

10

DIANA

20 Aug 2025

·

Stayed 1 night

El personal fue súper amable e hicieron ágil mi check in y check out, solo he tenido demora con la facturación, espero quede listo pronto. Por lo demás el servicio y la relación calidad precio es excelente.

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8

Ray

27 Feb 2024

·

Stayed 2 nights

This is a nice hotel. Sometimes the service (at the restaurant) was not the best, slow and one rude server. Other than that, the hotel is okay.

2

gabriela

21 Jul 2025

·

Stayed 3 nights

Terrible, el personal de recepción NEFASTO! Pague un upgrade de habitación y me dieron una que apestaba, el agua salía llena de tierra, no tenía edredón, la luz del clima no se apaga, verdaderamente nefasto, al día siguiente exigí un cambio, me dieron otra que igual tenía el agua sucia, y me volvieron a cambiar a una un poco mejor LA CUAL DEBIERON DARME DESDE MI LLEGADA, pues me cobrar un pago extra por el upgrade, sin embargo, la habitación apestaba a humedad, pedimos otra toalla porque somos 3 y no sabían si tenían, al final nos la llevaron, pero la experiencia fue muy muy mala. JAMÁS regresaríamos ahí, y mucho menos podría recomendarlo…

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10

Carlos

4 Jan 2025

·

Stayed 2 nights

Great. Customer service.

10

edelmira

6 Nov 2025

·

Stayed 1 night

The staff very nice

6

Robyn

16 Sept 2025

·

Stayed 1 night

Staff was not friendly and gave poor service

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Location

Praised for a central, walkable setting near downtown and the Museo de la Cultura Maya. Some note quiet rooms despite the location.

Related guest reviews

10

Gerardo Emilio

13 Jul 2025

·

Stayed 1 night

Un hotel bien ubicado cerca del Museo de la Cultura Maya de Chetumal. Tiene una nevera en la habitación y piscina. También cuenta con un buen restaurant.

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8

Jennifer

25 Aug 2023

·

Stayed 1 night

Excellent location & service. Clean and nice.

10

Jorge Isaac

26 Nov 2024

·

Stayed 3 nights

Muy accesible céntrico

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10

Gerardo Emilio

12 Jul 2025

·

Stayed 1 night

Un hotel muy agradable en el que usualmente me hospedo al visitar Chetumal. Cuenta con restaurant con buena calidad y estacionamiento. Aunque en esta ocasión no usamos el estacionamiento, pues viajamos en el tren. Ubicado en el centro, muy cerca del Museo de la Cultura Maya de Chetumal. 😃👍

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10

Fernando

25 Aug 2023

·

Stayed 1 night

Tranquilo, grande y cómodo en la habitación, buena ubicación céntrica

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8

Valdivia

4 May 2025

·

Stayed 1 night

We liked that it was downtown, yet the rooms were quiet. The hotel is nice overall but the shower stall is small and the internet was not reliable. The pool was clean but had too much chlorine. For the price and location we would return.

8

Lilian

29 Jul 2024

·

Stayed 2 nights

this hotel is located in a good area where you are walking distance from restaurants, the seaside, stores ,market etc. The staff very friendly and helpful. however the hotel itself needs some up keeping its starting to look wear out.

10

Gabo

4 May 2025

·

Stayed 1 night

Todo de maravilla, muy buena ubicación!!

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10

Joseph

14 Jan 2025

·

Stayed 1 night

It is always a convenient lication.

10

Shelmadine

17 Feb 2025

·

Stayed 2 nights

Centrally located

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Dining

The on-site restaurant and breakfast receive frequent praise for quality and value. A few guests mention slow or inattentive service at times.

Related guest reviews

10

Martha

31 Oct 2024

·

Stayed 1 night

Pueden mejorar en el mantenimiento y en la calidad de los alimentos del restaurante

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8

Shari

15 Feb 2025

·

Stayed 3 nights

Excellent restaurant.

10

Gavin

24 Mar 2025

·

Stayed 2 nights

Lovely pool area in inner courtyard. Excellent choice of breakfast (not included) in the restaurant.

8

Maria Guadalupe

16 Oct 2023

·

Stayed 2 nights

El hotel en general se encuentra en buenas condiciones pero lo mejor es su restaurant se desayuna muy rico

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10

Roberto

27 Feb 2025

·

Stayed 2 nights

Great location. Clean rooms and pool. Amazing breakfast. Looking forward to our next visit

8

Ray

27 Feb 2024

·

Stayed 2 nights

This is a nice hotel. Sometimes the service (at the restaurant) was not the best, slow and one rude server. Other than that, the hotel is okay.

8

Daniel

14 Feb 2024

·

Stayed 2 nights

Excelente opción. Restaurante con buena calidad de alimentos y excelente precio.

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10

Lee

8 Aug 2025

·

Stayed 1 night

I love the fact that they have a nice restaurant on site.

10

Lee

14 Aug 2025

·

Stayed 1 night

I love the fact that they have a restaurant and offer room service too. I have been coming here for 25 years, and at one time it was the most luxurious hotel in Chetumal Mexico. The staff is always friendly and courteous, and bilingual (Spanish & English) and it's very reasonably priced, especially for families. The center courtyard area has a pool, which has lingers around it, so the kids can play in safety.

8

Kevin

3 Apr 2025

·

Stayed 3 nights

Room furniture was sparce, no dressers or luggage rack. Everything else was fine. Good restaurant has diverse menu.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$58
February	US$60
March	US$64
April	US$63
May	US$65
June	US$64
July	US$66
August	US$66
September	US$54
October	US$54
November	US$53
December	US$60

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $73	17 $73	18 $73	19 $73
20 $73	21 $73	22 $73	23 $73	24 $73	25 $73	26 $73
27 $73	28 $73	29 $73	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $73	2 $73	3 $73
4 $73	5 $73	6 $73	7 $73	8 $73	9 $73	10 $73
11 $73	12 $73	13 $80	14 $73	15 $73	16 $73	17 $73
18 $73	19 $73	20 $73	21 $75	22 $73	23 $73	24 $75
25 $75	26 $73	27 $73	28 $73	29 $73	30 $75	31 $75

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Monthly average prices

About this property

Location

Room options

Standard Room

Premier Room

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hotel Los Cocos Chetumal

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Prices for upcoming dates