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City Express by Marriott Chetumal - Room

City Express by Marriott Chetumal

Name: City Express by Marriott Chetumal
Address: Insurgentes, Km 5.025, Chetumal, Quintana Roo, Mexico, Chetumal, Quintana Roo, Mexico
Rating: 8.1

"Loved the food"

"Conveniently located"

"Rooms were immaculate"

"Great nearby shopping"

"Staff provided great service"

Amenities

Parking
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Housekeeping

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Property description

Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.

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Guest reviews

8.1

Very good

Based on 873 verified reviews

Who stays here?

Business

27%

Couple

18%

Family

45%

Group

Solo

What guests think

AI-generated summary based on recent guest reviews

At City Express by Marriott Chetumal, travelers consistently praise the convenient location by the mall and airport and generally clean, quiet spaces, while recurring critiques point to maintenance lapses, humidity or sewer odors, and facilities that feel basic.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

Chris

5 Apr 2026

Stayed 1 night

Clean and basic , good location for shopping

Kelli

16 Feb 2026

Stayed 1 night

Clean room, comfortable beds

Luis A

27 Jan 2026

Stayed 1 night

Good service

Ernest

26 Jan 2026

Stayed 1 night

Staff at check-in It was professional It was quick And we got coffee Thank you

Kelisha

20 Jan 2026

Stayed 1 night

Tes breadfastveas fresh and parking was safe

Insurgentes, Km 5.025, Chetumal, Quintana Roo, Mexico

Location

When you stay at City Express by Marriott Chetumal in Chetumal, you'll be connected to a shopping center, within a 5-minute drive of Payo Obispo Zoo and Planetarium Yook'ol Kaab. This hotel is 15.3 mi (24.5 km) from Lake Bacalar and 23.3 mi (37.5 km) from Laguna Bacalar Ecological Park.

Payo Obispo Zoo(1.4 Miles)

Planetarium Yook'ol Kaab(1.5 Miles)

Santuario del Manati(1.8 Miles)

Dr. Alfredo Barrera Marin Botanical Garden(1.8 Miles)

Palacio Municipal De Othon P. Blanco(2.4 Miles)

Museum of Maya Culture(2.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 13:00

Good to know

Additional policies and info about this property.

FAQs

Free self-parking is available on-site, and no reservation is required.

A complimentary full breakfast is served on weekdays from 6 AM to 10:30 AM and on weekends from 7 AM to 11 AM.

Pets are not allowed at the property; however, service animals are exempt from this policy.

Check-in is at 3:00 PM and check-out is at 1:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Airport shuttle services are available, but specific pricing and arrangements should be confirmed with the property directly.

The hotel offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for easy access to different floors.

The hotel is located in Chetumal, connected to a shopping center, and is within a 5-minute drive of Payo Obispo Zoo and Planetarium Yook'ol Kaab. It is approximately 15.3 miles from Lake Bacalar and 23.3 miles from Laguna Bacalar Ecological Park.

Yes, the hotel features an outdoor swimming pool, which is accessible from 8:00 AM to 8:00 PM. The pool is seasonal and may be affected by weather conditions.

Children aged 12 years and younger can stay for free when occupying the same room as a parent or guardian, using existing bedding.

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