Name: City Express by Marriott Chetumal
Address: Insurgentes, Km 5.025, Chetumal, Quintana Roo, Mexico, Chetumal, Quintana Roo, MX
Price range: US$68–US$99 per night
Rating: 8.23

What guests think

At City Express by Marriott Chetumal, travelers consistently praise the convenient location by the mall and airport and generally clean, quiet spaces, while recurring critiques point to maintenance lapses, humidity or sewer odors, and facilities that feel basic.

Rooms are simple and on the small side with limited in-room amenities, and some guests report AC issues, humidity or odors, street noise, and occasionally unreliable Wi-Fi, while others find the beds comfortable. Breakfast is included and appreciated by several reviewers, but variety can be limited and items may run out or arrive cold. Service is often friendly, yet check-in can be slow and there are occasional billing or reservation mix-ups. Overall, expect a practical stopover rather than a resort-style stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: convenient parking, a small pool that is sometimes dirty or out of service, and a compact gym with occasional equipment issues. An airport shuttle is available but with limited hours.

Related guest reviews

6

Ray

4 Jan 2025

·

Stayed 1 night

Good enough for 1 night stay. I would not say the rooms are dirty but the smell all throughout the Hotel was not pleasant. Everything in the room worked fine and was clean. Hotel is close to a small road . Lots of tradfic all through the night. Rooms not very sound proof and you can hear different noises all through the night. Pool was dirty so the children were dissapointed that we didn't let them swim. Looked like it didn't get proper maintenance. Back side of Hotel yard for parking had a huge pile of garbage bags on the ground beside the bin. Breakfast is not 5 star if you compare with VIPS or some other place , but for a complimentary breakfast it is better than most . Lots to choose from and nice quality food for a complimentary breakfast. Due to the smell and noise, and bad pool I am not planning to come back.

10

Doreen

26 Oct 2025

·

Stayed 1 night

Clean room, breakfast was good hot coffee. Convenient parking.

10

Frank

28 Mar 2024

·

Stayed 1 night

Nice large hotel near plaza de las americas. Rooms are basic but good enough. Hot and cold shower. The breakfast is good. The only annoying this is that you have to request for things like pool towels and ice buckets at the front desk and they are busy so it takes a while to request and receive them.

10

Elias

22 Sept 2025

·

Stayed 2 nights

Un hotel muy bonito y moderno con alberca para relajarse y un gimnasio pequeño pero lo esencial en los desayunos deberian de incluir otros platillos de la region

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8

Isaac

11 Sept 2025

·

Stayed 1 night

Tiene facil accesibilidad, esta limpio son amables lo malo cuando estuve que la alberca estaba fuera de servicio

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10

Andreas

19 Mar 2023

·

Stayed 1 night

Convenient location to a shopping center. Shuttle to airport made travel plans easy.

10

BERNHARD

15 Nov 2024

·

Stayed 2 nights

The hotel is not very pricey, breakfast included, nice swimming pool

10

Minely

18 Aug 2025

·

Stayed 2 nights

The place is very clean and has a very friendly staff. The pool is a bit small, but it is kept clean, and that is very good. The place is quiet and the sheets are comfortable. I like that the mall is right across.

10

Delbert

5 Oct 2025

·

Stayed 1 night

Easy Parking Quiet Area

6

MARIA DEL R

17 Dec 2024

·

Stayed 2 nights

El staff dio un buen servicio, pero hubo unas situaciones que hicieron mi la estadía no tan buena. Primero el shuttle que ofrecen no opera hasta las 8:30 yo me quedé en este hotel Porque tenía un vuelo temprano y al final tuve que tomar un Uber porque el servicio de shuttle no estaba disponible. También el día que entré el sistema estaba mal y tardaron un montón en poder darme una habitación, el staff hizo lo que pudo. El hotel está bastante cerca del aeropuerto y junto a una plaza lo cual es muy conveniente.

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Cleanliness

Many guests find the hotel and rooms clean, with housekeeping often praised. Others report stained linens, lingering odors, and some neglected areas such as corridors or the pool.

Related guest reviews

4

martin

9 Nov 2023

·

Stayed 1 night

No habia agua caliente, habia pelos en las camas, almohadas manchadas. La tabla del wc de muy baja calidad y floja... toallas viejas etc. No regreso ni recomiendo

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10

Reajine

9 Oct 2025

·

Stayed 2 nights

Clean room, smells really good,10 out of 10. However, bathroom water in the shower do take long seep down the drain. Bed is really soft and comfortable.

4

Juan Carlos

28 Jul 2025

·

Stayed 1 night

Las sábanas de ambas camas estaban con manchas amarillas

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10

Marifer

4 Nov 2025

·

Stayed 1 night

The hotel was very clean and at a great price! Amazing customer service all around. Housekeeping does a phenomenal job keeping everything spotless, and the receptionists are so kind and helpful. The breakfast is delicious (and included!) — they seriously need a tip jar because it’s that good. Definitely staying here again next time I’m in Chetumal! 🙌

6

Roberto

13 Jun 2024

·

Stayed 1 night

Que barbaridad el hotel está muy sucio, pasillos sin barrer y la habitación con el piso pegostioso, que lamentable bajaron bastante su calidad, el servicio como siempre el personal es muy atento

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8

Olive

15 May 2023

·

Stayed 2 nights

Whenever you enter the after returning from shopping there is a slight order. This order was there from the first time we entered the room. The room didn't smell fresh.

4

Rory

14 Apr 2025

·

Stayed 2 nights

The property was near the shopping plaza, where you can find whatever is needed. However, the place has an odor, no very pleasant one, as soon as you step inside the lobby. The room also had an odor and it was very evident that an odor was coming from the shower stall drain. The linens in the room was very clean. The room itself had the basic furniture. The included breakfast was good. They had the typical items for breakfast.

10

jeremy

2 Dec 2025

·

Stayed 2 nights

It was very nice and clean. Staff very friendly.

10

Tania

7 Nov 2025

·

Stayed 1 night

Clean room and friendly staff.

10

OSCAR HOMERO

3 Jun 2023

·

Stayed 7 nights

Solo un detalle tiene olor desagradable a drenaje en todo el complejo

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Rooms

Rooms are simple and relatively small with limited amenities (often no mini-fridge), and beds are comfortable for many. Some guests note AC malfunctions, humidity or odors, outside noise, and occasionally unreliable Wi-Fi.

Related guest reviews

6

Ray

4 Jan 2025

·

Stayed 1 night

Good enough for 1 night stay. I would not say the rooms are dirty but the smell all throughout the Hotel was not pleasant. Everything in the room worked fine and was clean. Hotel is close to a small road . Lots of tradfic all through the night. Rooms not very sound proof and you can hear different noises all through the night. Pool was dirty so the children were dissapointed that we didn't let them swim. Looked like it didn't get proper maintenance. Back side of Hotel yard for parking had a huge pile of garbage bags on the ground beside the bin. Breakfast is not 5 star if you compare with VIPS or some other place , but for a complimentary breakfast it is better than most . Lots to choose from and nice quality food for a complimentary breakfast. Due to the smell and noise, and bad pool I am not planning to come back.

8

Marlon

2 Jan 2023

·

Stayed 19,354 nights

Property was very clean. The only issue was the wifi connection.

10

Darlene

15 Aug 2025

·

Stayed 1 night

Great hotel to stay at for a mini vacation and shopping. Close to the mall which is very convenient. Beds are good. Just that queen sized beds would be better.

6

Raymond

2 Nov 2025

·

Stayed 1 night

The room had a smell of paint. The AC shut off 3 times, had to go to the front desk in the early morning for them to fix the issue and the room got hot quickly

8

Mireya

6 Sept 2023

·

Stayed 1 night

Las habitaciones tienen humedad

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6

Pedro

24 Dec 2023

·

Stayed 1 night

Average hotel. It was clean which is important. It had no mini fridge. The tv was small and it wasn’t a smart tv (no Netflix, etc). The staff was polite and helpful.

6

June

17 Oct 2025

·

Stayed 2 nights

Rooms small and not suitable for tourist visiting for more than a day. No microwave, fridge, coffee station in room, pool area dilapidated, limited gym equipment, only 1 ice machine on first floor, kitchen staff unfriendly, checkin was cold and clinical. Recommended only for work stay not for vacation with family

6

Martha

7 Apr 2025

·

Stayed 1 night

The room is very minimalist. No small fridge, the beds are quite small. The room had a bit of a strange smell to it, as if there had been a smoker in the nonsmoking room. I find that the room was overpriced for the simplicity of it.

8

Eric

29 Dec 2024

·

Stayed 2 nights

Had a good stay. The only issues were that the television services were quite poor and limited and the light on the A/C unit made it difficult to sleep with the A/C on.

4

Ana

29 Sept 2025

·

Stayed 1 night

Nos toco en el piso 5, no pudimos descansar por que estaba muy humedo el cuarto, la sabanas almohadas, no habia extractor de humedad ni se podia abrir la ventana, estaba muy incomodo . las almohadas muy viejas y flacas, muy incomodas, me hospede ahi hace como4 años y fue todo bien, esta vez no me gusto nada la comodidad del cuarto, deberian tener mas ventilación por que todo estaba muy humedo y por lo tanto se hacenacaros y pica el cuerpo, yo soy de campeche asi que conozco el clima humedo, no es que fuera una adaptacion cultural es que no tiene ventilacion ese cuarto o ese piso. realmente no descanse nada .

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Service

Staff are frequently described as friendly and helpful. However, check-in can be slow and there are occasional billing, reservation, or follow-up delays.

Related guest reviews

4

Mario Arturo

30 Oct 2025

·

Stayed 2 nights

Tardaron mas de 3 horas en asignarme habitación, prácticamente a las 6:30 me la entregaron.

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10

clement

28 Nov 2025

·

Stayed 1 night

The girls on the front desk, Dana and another one who has a Maya name, they are absolutely the best… Place was nice and clean, good breakfast.

2

JUAN

7 Feb 2024

·

Stayed 1 night

Staff were so busy according to them that they have no time to welcome you. I dislike this place.

10

Luis A

27 Jan 2026

·

Stayed 1 night

Good service

10

Marifer

4 Nov 2025

·

Stayed 1 night

The hotel was very clean and at a great price! Amazing customer service all around. Housekeeping does a phenomenal job keeping everything spotless, and the receptionists are so kind and helpful. The breakfast is delicious (and included!) — they seriously need a tip jar because it’s that good. Definitely staying here again next time I’m in Chetumal! 🙌

6

Rachael

11 Jun 2024

·

Stayed 1 night

This is an OK city hotel. It isn't super clean, but it made due for the night. The staff didn't seem willing or helpful, but eventually we were able to get checked in. There aren't a ton of options in Chetumal, but next time we will try somewhere else. Disappointed.

6

Timothy

16 Jul 2023

·

Stayed 1 night

Room was for 4 persons. Had one towel. Requested them did not get until morning from a second request. Bathroom has a strong odor. Was given one key and asked for more. Told no without reason. The lady in the morning was very friendly and helpful.

2

Jacob

25 Jul 2024

·

Stayed 2 nights

The first night we booked the room online, arrived after 10 and didn't get a room. I didn't see any requirements online to be there before 10. So I had to go into the city to another hotel. The second night we booked online again, showed the staff our booking, and paid for it. Later we see it is charged online as well.

4

MIGUEL ANGEL

23 Jul 2024

·

Stayed 3 nights

Desde la llegada al hotel la puerta principal del lobby no abría de manera automática, después la puerta del cuarto tampoco abría y los de mantenimiento nada más fueron a verla pero no la arreglaron, por lo que que era difícil llegar a la habitación; el desayuno pésimo, con un mal sabor y poca variedad que en los dos días siguientes preferimos ir a comer a otro lugar; finalmente, me querían cobrar una cantidad mayor a la que aparecía en mi reservación de hoteles com; definitivamente, no volveré a hospedarme en ese hotel.

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8

Telma

18 May 2025

·

Stayed 1 night

El check in fue muy lento y llegamos cansados , solamente queríamos que fuera más expedito el registro

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Location

Widely praised location next to Plaza Las Américas, convenient to shopping, dining, and the airport; generally easy access and parking.

Related guest reviews

8

Sayda

20 Nov 2025

·

Stayed 1 night

Clean room, close to the mall.

10

Robert

1 Oct 2023

·

Stayed 1 night

Good location

10

Ethlyn

15 Sept 2025

·

Stayed 1 night

Convenient Iocation, amenities, etc

10

Roberto

27 Dec 2023

·

Stayed 1 night

It is conveniently located to the mall.

8

Martin

22 Jul 2024

·

Stayed 1 night

Buena ubicacion cerca del aeropuerto y de un centro comercial.

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8

William

2 May 2025

·

Stayed 2 nights

Todo estuvo bien y también muy tranquilo el área donde esta ubicado el hotel

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10

Gina

5 Nov 2025

·

Stayed 2 nights

Location location location

10

Rodolfo

2 Dec 2025

·

Stayed 1 night

Buena ubicación

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8

Michael

17 Aug 2024

·

Stayed 1 night

Location next to mall

10

Yesena

20 Nov 2023

·

Stayed 1 night

Its conveniently located by the Las Americas shopping mall and gas stations and exit to border.

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Dining

Breakfast is included and several guests enjoy it. Variety is limited, items sometimes run out or are served cold, and service feedback is mixed.

Related guest reviews

6

Zandra Fabiola

16 Aug 2023

·

Stayed 1 night

Was an OK hotel for 5 days. Food was really good, unfortunately if you will stay for more that 2 days be prepared to have the same food for breakfast . We ended eating out side for 3 days . Staff is nice, however our reservation was for 4 people, and always we just have 2 towels. I tried to call the receptionist and always busy. I went to ask for towels (9 pm) and we never got them. Another day I went to the front desk and I have to wait for staff to give me the towels other wise we will not have any dry towel to use for showers ! It is a good hotel just to spend the night. Do outings and come back to relax. No recommended for people who wants to stay in the hotel all day.

6

Amayrani

15 Jan 2024

·

Stayed 1 night

Desayuno frío y el personal platicando en vez de atender. Falta de empatía

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10

Doreen

26 Oct 2025

·

Stayed 1 night

Clean room, breakfast was good hot coffee. Convenient parking.

10

Marifer

4 Nov 2025

·

Stayed 1 night

The hotel was very clean and at a great price! Amazing customer service all around. Housekeeping does a phenomenal job keeping everything spotless, and the receptionists are so kind and helpful. The breakfast is delicious (and included!) — they seriously need a tip jar because it’s that good. Definitely staying here again next time I’m in Chetumal! 🙌

10

Marta leticia

19 May 2025

·

Stayed 1 night

I like breakfast....variety.... fresh, good breakfast..

8

SILVIA

6 Aug 2025

·

Stayed 3 nights

Todo bien, variar el desayuno, aunque sea desayuno americano puede variar

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10

Guillermo

16 Oct 2025

·

Stayed 2 nights

Muy amable y buen trato del personalen general, habitación limpia, buen desayuno, muy buena estancia, volveremos a hospedarnos en este hotel.

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8

Beatriz

14 Apr 2025

·

Stayed 1 night

Tal vez me hubiera gustado un poco mas de variacion en el menu (desayuno )

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6

NORMA

7 Aug 2025

·

Stayed 2 nights

El desayuno no es bueno

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8

CLAUDIO

12 Apr 2024

·

Stayed 5 nights

Está bien ubicado. Frente a centros comerciales. Lo único malo del hotel. Es cuando incluyes el desayuno. Todos los días. El menú es huevo , frijoles y tortilla. Todos los días. Nunca cambian el menú.

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Month	Average price
January	US$65
February	US$71
March	US$71
April	US$67
May	US$81
June	US$61
July	US$61
August	US$62
September	US$68
October	US$65
November	US$68
December	US$70

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $99	17 $81	18 $84	19 $81
20 $75	21 $84	22 $86	23 $81	24 $84	25 $83	26 $81
27 $86	28 $90	29 $86	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $89	3 $88
4 $89	5 $89	6 $89	7 $90	8 $89	9 $89	10 $85
11 $86	12 $90	13 $86	14 $89	15 $86	16 $72	17 $70
18 $69	19 $73	20 $76	21 $76	22 $76	23 $74	24 $69
25 $69	26 $76	27 $73	28 $73	29 $76	30 $75	31 $68

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed

Room, 2 Double Beds

Superior Room, 1 Queen Bed with Sofa Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about City Express by Marriott Chetumal

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Prices for upcoming dates