Is parking available at the hotel?

Yes, free parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered for a fee, served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

Are airport shuttle services available?

Yes, a complimentary roundtrip airport shuttle is available 24 hours. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas, rooms, and bathrooms. Additional accessibility features may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Chetumal, within a 10-minute walk of Palacio de Gobierno and Chetumal Ferry Terminal. It is also 0.5 mi from Museo de la Ciudad and 2.2 mi from Payo Obispo Zoo.

Does the hotel have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal. The operational hours are not specified.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Does the hotel offer extra beds or cribs?

The property does not provide information about extra beds or cribs. Guests are encouraged to contact the property for specific requests.

Fiesta Inn Chetumal - 4 Star Hotel in Chetumal

Average nightly price at Fiesta Inn Chetumal by month, last 12 months (USD)
Month	Average price
January	US$72
February	US$77
March	US$87
April	US$90
May	US$86
June	US$85
July	US$87
August	US$91
September	US$93
October	US$80
November	US$82
December	US$81

What guests think

At Fiesta Inn Chetumal, travelers consistently like the central, walkable location near the ferry, malecón, and airport, and many praise the friendly, helpful staff across front desk and housekeeping, making quick stays and transit nights especially convenient.

Rooms are often comfortable and spacious, but recurring issues include weak or inconsistent Wi‑Fi, intermittent hot water and low pressure, aging furnishings, musty odors, and occasional A/C problems. Facilities draw mixed feedback: the rooftop pool and views are popular though unheated and sometimes poorly maintained, the gym feels neglected, and access from the parking involves stairs. Dining ranges from good breakfasts and decent meals to frequent complaints about high prices, limited continental inclusions, and slow service. Overall, expect a convenient base with friendly service, but check key amenities on arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and views are a highlight, but it is unheated and several guests report dirty water and a worn or even unsafe deck; the gym also feels neglected. Underground parking is handy, though access involves stairs, and some stays note an airport shuttle.

Related guest reviews

4

Luz Elena

10 Sept 2025

·

Stayed 1 night

Muy sucia la alberca pésima Solo me quede una noche

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6

Adrian

17 Apr 2025

·

Stayed 1 night

Staff great and helpful, pool area at top is messed up, not maintained and dangerous, board and nails sticking out from the deck, the chairs were also not taken care of. They seen better days like 10 years ago maybe.

10

Mario Enrique

2 May 2025

·

Stayed 1 night

El gimnasio muy mal aseado, de plano equipo muy oxidado y descuidado, chorreado por todos las y una caminadora descompuesta, mal todo.

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6

Vijay

22 Jul 2025

·

Stayed 2 nights

The pool was full of dirt and when asked to clean it , the staff just said yes and didn’t come Back

10

Maria Cruz

18 Apr 2025

·

Stayed 4 nights

Me gustó la actitud.de servicio del personal que labora ahí, siempre amables y con excelente trato. Todo el hotel huele delicioso, cuentan con su propio aroma, el jabón y la crema huelen delicioso, la comida muy rica, la zona del sky deck agradable, limpia y bien atendido. El gym cuenta obviamente con equipo necesario para el turista, pero puedes ejercitar todas las áreas del cuerpo.

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10

Alfonso

5 Aug 2024

·

Stayed 1 night

Excelente servicio desde la recepción en el aeropuerto. Habitaciones limpias y cómodas. La alberca es muy bonita

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8

Andrew

1 Mar 2026

·

Stayed 1 night

Rooftop pool (although the water was chilly!)

8

Frank

20 Nov 2024

·

Stayed 2 nights

The Roof top bar and pool were amazing. The need to walk a long way with stairs from the underground car park into the hotel I didn't like.

10

Dawn

6 Dec 2024

·

Stayed 1 night

Looks like it was once a cool hip place but now it’s tired. I chose it for the convenience to the ferry terminal. The room is quiet and clean with a good bed and shower. The staff is friendly and helpful. Free airport shuttle is a welcome surprise. Perfect for what we needed.

4

Keyla

3 Jan 2025

·

Stayed 1 night

Le falta mucho mantenimiento a las instalaciones. Al llegar y dejar el auto en el estacionamiento bajamos con una carriola y no cuenta con acceso de silla de ruedas, por lo que tuvimos que entrar por las escaleras cargándola. El hotel y las habitaciones huelen a humedad. Los vidrios de la ventana estaban muy sucios, opacos, apenas y se veía hacia afuera. Poca iluminación en el cuarto. El baño está muy pequeño y el lavamanos lo tiene prácticamente a un lado de la cama. La alberca no está climatizada.

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Cleanliness

Clean rooms are frequently noted, yet housekeeping and maintenance are inconsistent. Guests cite musty odors, stained or worn linens, and occasional dust or pests, alongside sporadic reports of poorly cleaned bathrooms.

Related guest reviews

10

Shun Shing

17 Aug 2025

·

Stayed 1 night

Recepción con eficiencia y amabilidad, sin embargo encontramos sabana sucia con manchas.

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6

Jose

26 Jan 2023

·

Stayed 2 nights

I loved the location, which is unbeatable. Unfortunately I woke up in the middle of the night to find a cockroach walking on my hand!

10

Claudia

30 Nov 2025

·

Stayed 1 night

Las habitaciones muy limpias y el personal super amable

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6

Ebony

7 May 2023

·

Stayed 1 night

A few years ago, it was clean and well-kept; now it's not. The bathroom looks like it hasn't been deep cleaned in months, just surface cleaned, and the towels were grey. I honestly won't ever come back. The staff was super friendly and helpful, though.

6

Lisveth

20 Jul 2025

·

Stayed 2 nights

Very dusty

8

Debbie

7 Nov 2025

·

Stayed 1 night

Clean room

4

fabiola

20 Jun 2025

·

Stayed 1 night

La habitación que me dieron estaba la cama mal tendida, abajo del lavabo lleno de polvo y el piso sucio, las puertas del closet todas sucias.

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10

Roberto

16 Jun 2025

·

Stayed 1 night

Clean rooms and common areas. Friendly staff

4

Rechille Lebios

12 May 2025

·

Stayed 1 night

This hotel property used to be in good condition the last time we stayed here but now it looked like it is manage very poorly the rooms is not very clean and it smells like moldy we stayed there for 1 night and when we came home we all got sick from the smell of the mold in the rooms the staff is friendly and the Rooftop pool area is also in bad condition like it is not being maintained properly. I hope they see this message and fix the issue of the moldy smells in the rooms. Thank you

10

Rob

11 Jul 2025

·

Stayed 1 night

Very clean. Shower floor is very slippery. Could use more English channels on TV. Bed is so comfortable and staff is amazing.

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Rooms

Many find the rooms comfortable and some are spacious, with good beds. Common issues include inconsistent or weak Wi‑Fi, intermittent hot water and low pressure, dated furnishings with humidity, and occasional A/C limitations.

Related guest reviews

6

David

31 Dec 2024

·

Stayed 1 night

Upon check in AC was not working. Things happen but they KNEW this and no mention was made of a known issue until I reported the issue to the front desk. A bit of transparency goes a long way to appeasing guests rather than wasting their time. 3 hours later issue was resolved and the remainder of the stay was fine.

8

Sanjay

11 Jun 2025

·

Stayed 1 night

Only the internet wasn’t consistent

8

Angel

16 Oct 2025

·

Stayed 2 nights

No había agua caliente en el baño

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10

Karina

31 Oct 2025

·

Stayed 1 night

La habitación estaba muy amplia Mobiliario lastimado pero limpio

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10

Mohammad

28 Jul 2025

·

Stayed 1 night

Room was comfortable, clean and quiet. Overall a great option when staying in Chetumal.

10

Udi

27 Sept 2025

·

Stayed 1 night

All great except for the fact that the internet service is non existent

6

Ephraim

30 Oct 2025

·

Stayed 1 night

I didn't get the room I booked and the internet was very weak.

10

Jorge Efrain

28 Oct 2025

·

Stayed 4 nights

Al ingresar a tu cuarto y que ya esté lista con aire acondicionado es el mejor detalle. Todo cómodo en el cuarto. Todo queda cerca. Gran opción el estacionamiento bajo el hotel.

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6

Dawn

18 Nov 2025

·

Stayed 2 nights

The room was ok but the hot water was not working.

10

Gualberto

9 Jun 2025

·

Stayed 2 nights

Just the AC In the room needs to be adjusted properly. They keep it locked at 22 and it’s hot

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Service

Staff are widely described as friendly and helpful across front desk, restaurant, and housekeeping. However, several reviews mention slow or disorganized check‑in and confusion or poor communication about included breakfast or VIP benefits, with a few citing rude management.

Related guest reviews

10

Timothy

28 Jun 2025

·

Stayed 2 nights

The property is well positioned in the town, great parking, pool, breakfast and the rooms are comfortable, however the best part is the staff! They are all friendly and accommodating!

10

Ramon

18 Dec 2025

·

Stayed 1 night

Staff was great at check in, super front desk check in girls.

4

Ramon

7 Sept 2023

·

Stayed 1 night

Vilmer the front desk manager / supervisor keeps making it difficult for us to continue to stay at Fiesta Inn Chetumal. He lies and makes our stay very unpleasant. We do continue to stay thanks to Staff, especially Xunnaxy and Javier and Restaurant staff. They are great. This front desk manager will for sure end up with us not visiting Fiesta Inn Chetumal anymore. This stay was ruined by him. Bed bugs are bad, but we understand it can happen, a full night rest lost. This manager did not even apologize, he is horrible at his job.

8

ARGELIA

2 Aug 2024

·

Stayed 1 night

El personal no nos atendió bien, solicitamos toallas y nunca llegaron

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6

ION

18 Feb 2023

·

Stayed 1 night

Mal servicio muy lento hacer check in según el personal de recepción no encontraba cuarto y en la salida pedí impresión de una hoja y no me pudieron atender porque eran muy ocupados

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10

Carlos

27 Apr 2025

·

Stayed 3 nights

Excellent customer service and hospitality. The staff made us feel welcome in all areas.

6

Luis

12 Jun 2025

·

Stayed 1 night

Nada mas mencionar que no me dieron ningun up grade ni informacion de que es una propiedad VIP. Es importante que realmente ofrezcan lo que se ofrece

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8

Jessi

4 Aug 2023

·

Stayed 1 night

We have stayed here before and its very convenient as its in the city center. Great dining options nearby. Dining at the hotel is great but pricey. There are cheaper options neaby. Parking is below the hotel, very convenient. Checking In took a long time. It felt like they werent organized. Its not usually the case but I just feel it should be noted.

10

Monica

10 Aug 2025

·

Stayed 1 night

Very nice stay. I booked it last minute because the air bnb i had booked turned out to be a dud. Very friendly and helpful staff

10

PATRICIA

6 Jul 2025

·

Stayed 3 nights

We had such a wonderful time at this hotel! From the moment we arrived, the service was warm and welcoming. A special thank you to Alberto Alvarez at the front desk—he was truly exceptional! He went out of his way to make sure we felt comfortable and well taken care of, and his kindness did not go unnoticed. The breakfast could use a little more variety, but everything else was lovely. We’re already looking forward to coming back!

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Location

Central and walkable, close to the ferry, malecón, restaurants, and the airport—convenient for transit and exploring.

Related guest reviews

8

fernando

28 Jan 2026

·

Stayed 1 night

Hotel bien ubicado, cerca de buenos restaurantes y atracciones turísticas

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10

abraham

8 Oct 2025

·

Stayed 1 night

Muy cerca del centro y sobre avenida principal

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10

Nimia

13 Jun 2025

·

Stayed 2 nights

This hotel is located downtown. Walking distance from every thing needed.

10

Vanessa

2 Feb 2026

·

Stayed 1 night

Very convenient location when traveling. Very Nice Hotel near the Chetumal airport.

10

Elizabeth

11 Dec 2025

·

Stayed 3 nights

Muy cerca del aeropuerto y de todo muy bien posicionado para cualquier tipo De viaje 👍

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8

Darcy

21 Dec 2024

·

Stayed 2 nights

Excellent value for money, located in the heart of town near the Malecon. We fully enjoyed our stay at this hotel.

10

Juana

17 Sept 2023

·

Stayed 1 night

Very nice hotel close to airport. Nice restaurants nearby and staff were all amazing. We arrived at 820 am and check in was not until 3pm, they accomadated an early check in at 11am. The room did smell a little musty but not unbearable. I do suggest adding a mini fridge to the room. I would recommend.

10

Christopher

18 Jan 2025

·

Stayed 1 night

Close to airport and the downtown area.

10

Vianey

25 Nov 2025

·

Stayed 1 night

Excelente ubicación

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10

Marilyn

12 Jan 2025

·

Stayed 1 night

Great for a one night stay. Walking distance from the ferry and to good restaurants, free airport shuttle. Good value.

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Dining

Breakfast and on‑site dining get mixed feedback: some enjoyed the buffet, but many found prices high, continental inclusions limited, and service slow or inflexible, with occasional billing confusion about what is included.

Related guest reviews

10

Timothy

28 Jun 2025

·

Stayed 2 nights

The property is well positioned in the town, great parking, pool, breakfast and the rooms are comfortable, however the best part is the staff! They are all friendly and accommodating!

8

robert

6 Jul 2023

·

Stayed 1 night

clean. nice, but bar is too pricey

6

robert

15 Jun 2024

·

Stayed 3 nights

Nice hotel in a good location. I stay there often. However the VIP breakfast coupon is pretty useless. there were 3 of us in the room and the coupon was for a continental breakfast only for 1 person for each of the three days we were there. The coupons are only accepted on the date indicated. As a result we never eat breakfast there... just give me one or more coupons good for a full breakfast!

10

Edwin

4 Aug 2025

·

Stayed 3 nights

Nice place,nice breakfast buffet, nice pool

8

Alejandra

29 Sept 2025

·

Stayed 1 night

No salía agua caliente, el baño estaba tapado, la duela de la alberca está en malas condiciones, y las bebidas del bar de la alberca caras y desabridas

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10

Gaspari

26 Sept 2025

·

Stayed 2 nights

Room included breakfast and first morning I was charged for the breakfast . Person confirmed me and had other guest walk by with a welcome while I was integrated and had to be confirmed before allowed to eat.

6

ALLEN

15 Dec 2025

·

Stayed 3 nights

los precios de desayuno y comidas con caros

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10

Ariadna

14 Sept 2023

·

Friendly staff, great amenities (nice rooftop pool/gym views), walkable to the main attractions. BEST/flexible check-in/check-out policies! :) Extended breakfast schedule. Highly recommend and will stay here on my upcoming visit again!

6

Tony

11 Aug 2025

·

Stayed 1 night

Free breakfast for one is ridiculous when there were 2 of us! After getting her breakfast she was informed she had to pay extra because only fruit and yogurt were allowed after she had eaten half her meal… Very misleading and totally unacceptable!

10

Cintia

20 Mar 2025

·

Stayed 1 night

Las instalaciones estaban limpias, el personal muy atento. El desayuno buffet MUY caro y no tiene variedad

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $92	2 $90	3 $79	4 $79	5 $77	6 $87	7 $83
8 $82	9 $118	10 $117	11 $128	12 $130	13 $113	14 $93
15 $86	16 $103	17 $103	18 $102	19 $103	20 $113	21 $86
22 $86	23 $113	24 $103	25 $103	26 $103	27 $103	28 $86
29 $86	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
		1 $107	2 $111	3 $111	4 $111	5 $93
6 $81	7 $97	8 $111	9 $97	10 $113	11 $97	12 $93
13 $81	14 $111	15 $103	16 $114	17 $117	18 $103	19 $117
20 $117	21 $117	22 $117	23 $117	24 $117	25 $119	26 $103
27 $103	28 $103	29 $117	30 $108	31 $120

Fiesta Inn Chetumal

Prices for Fiesta Inn Chetumal

Monthly average prices

About this property

Location

Room options

Superior Double Room

Superior Room, 1 King Bed

Suite, 1 King Bed

Guest reviews of Fiesta Inn Chetumal

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Fiesta Inn Chetumal

Prices for upcoming dates

Business details