Is parking available at the property?

Free self-parking is available on-site. There is also parking available for RVs, buses, and trucks for a surcharge.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee of approximately USD 15 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, wheelchair-accessible public areas, a registration desk, and bathrooms. There is also a pool hoist available on-site.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district of Richardson, within a 5-minute drive of the University of Texas at Dallas and CityLine. It is approximately 5.6 miles from Medical City Hospital and 8 miles from Galleria Dallas.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests. The operational hours are not specified, but it is a seasonal pool.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although the specific age is not mentioned.

What are the policies regarding extra beds and cribs?

The property offers cribs and rollaway beds, but availability and any associated costs are not specified. An advance request may be required.

DoubleTree by Hilton Dallas - Richardson Hotel

Average nightly price at DoubleTree by Hilton Dallas - Richardson by month, last 12 months (USD)
Month	Average price
January	US$81
February	US$85
March	US$98
April	US$104
May	US$93
June	US$124
July	US$99
August	US$87
September	US$90
October	US$102
November	US$83
December	US$80

What guests think

At DoubleTree by Hilton Dallas - Richardson, travelers frequently praise friendly, welcoming staff, a convenient location near highways and dining, and solid value, while recurring complaints focus on weak air-conditioning, dated areas, and spotty maintenance.

Facilities get mixed feedback: some like the lobby bar and parking, but others note hot or broken elevators, spotty ice machines, a pool needing attention, and that in-room microwaves are not standard (often a lobby unit or for a fee). Rooms are often spacious and comfortable with good views, yet many report AC that does not cool well, some hallway noise, and an overall dated feel. Breakfast is often not included and can feel pricey with mixed quality, while cleanliness, though frequently praised, shows occasional lapses like stained linens and worn carpets. Expect a convenient stay with warm service, but variable room comfort and aging facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Mixed feedback on facilities. Guests like the lobby bar and parking, but report hot or broken elevators, unreliable ice machines, a pool that is sometimes unclean or closed, and that in-room microwaves are not standard (often only a lobby unit or for a fee).

Related guest reviews

6

Denia

1 Aug 2024

·

Stayed 3 nights

Nice hotel, but the view we had was terrible. It was The inside of the hotel. Couldn’t even have our curtains open to get some sunlight in the room. That was a huge bummer. The pool area was disgusting. It was trash EVERYWHERE. You can tell it’s not attended to often.

8

Lanita

20 Apr 2024

·

Stayed 3 nights

The pool wasn’t clean and there was no microwave in the room, but other then those little issues the hotel is a wonderful place to stay.

8

Jillian

26 Jun 2024

·

Stayed 2 nights

The room and bathroom were very clean which is why I paid the money to stay here. The pool area was awful. It was unlocked behind the building so anyone could use it and clearly people had. All chairs but one were broken. There were no tables or umbrellas, no plants. Trash, shoes and clothes were lying all around the pool area. The other weird thing was that the thermostat in our room reset itself in the middle of the night. So we would lower the temp before bed then wake up hot in the middle of the night because the temp was back up. Overall, the hotel wasn’t bad. A clean room with comfy beds is my biggest concern and that was met. I thought the beds and pillows were nice, husband thought they were not. Super convenient location for UT- Dallas so will likely stay again.

8

Samantha

29 Aug 2025

·

Stayed 1 night

The elevators needs a little love.

6

Diny

15 Dec 2024

·

Stayed 1 night

A/C wasn’t working properly.. I’ve machine wasn’t working

8

Joseph

10 Jun 2025

·

Stayed 1 night

Good hotel, a little out of date feel when you walk in lobby like holiday inn from the 80’s. Front desk service so-so, room comfortable and decent amount of space. Packed for wedding for weekend so parking was a challenge.

6

Rebecca

2 Jun 2025

·

Stayed 3 nights

The pool was nice, however the air conditioner noise made conversation difficult. Towels were hit or miss. Our handicap access room was nice however the room was not near the elevator. The ice machine only worked on a couple of floors, again additional navigation for ice for the room. The safe was not working but the property engineer repaired it.

10

Lynn

14 Jul 2025

·

Stayed 1 night

Our room was quiet, clean, and spacious, and the bar downstairs was great!

8

Yusuf

23 Sept 2024

·

Stayed 3 nights

The location of the property was convenient. The rooms were modern and comfortable. We stayed on the 12th floor with a great view, that was nice. The room temperature was great especially coming in from 100 degree weather. The elevators were extremely hot. The bed and pillows provided good sleep. There wasn't a microwave in the room, had to go very far to heat up food. The pool area needed some cleaning attention. The cost for the breakfast was high and didn't taste well but the coffee was free.

8

Brian

10 Mar 2023

·

Stayed 1 night

No free wi-fi making it impossible to check other dining options and there were limited for food at the hotel.

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Cleanliness

Cleanliness receives frequent praise. Still, several reviews note inconsistencies such as stained or unclean linens, lingering odors, and worn or dirty carpets.

Related guest reviews

4

Elizabeth

3 Feb 2025

·

Stayed 1 night

Dirty room

2

SANTANNA

10 Mar 2024

·

Stayed 2 nights

Bedding on both beds were nasty. Hotel offered new bedding and new room but no guarantee that it would be clean. Towels were dirty. Walls were dirty. Chairs stained. Bathroom had hair every where. Staff was not nice or very accommodating

6

Riasat

10 Sept 2025

·

Stayed 1 night

there was garbage left behind from the previous guest, I guess. The glass in the bar are in the bathroom. I don’t know where was supposed to be, but it was at the foot of the couch. Definitely not where I was supposed to be. So what else wasn’t attended to?

10

Michelle

30 Nov 2025

·

Stayed 2 nights

My room was spotless and staff was amazing!

2

William

27 Jun 2024

·

Stayed 1 night

Couldn’t easily get a good got shower, sheets were dirty. Found bloodstains on the underside of the sheets, stains on the bath towels, and the AC didn’t work in my room. Wouldn’t go back.

4

Rahul

5 Jun 2023

·

Stayed 3 nights

The first room we got had stains and hairs on the sheets. Second room we got towels had hairs. Very gross. Didn’t expect this from Hilton brand hotel. Very disappointed

8

Erin

11 Jul 2024

·

Stayed 1 night

Huge hotel. In need of some deep cleaning in the rooms. Walls, door's, ceiling and furniture were dirty. The pool was ok but full of bugs even after we cleaned it ourselves. Good location close to a lot of restaurants. Better to eat outside than their menu for the price.

10

Saurabh

19 May 2025

·

Stayed 1 night

Spacious rooms and clean

10

Katie Lucille

6 Jan 2025

·

Stayed 3 nights

The hotel met our high expectations of cleanliness, with friendly staff and a nice facility.

10

Andrei

17 Aug 2025

·

Stayed 1 night

The room is very clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable with some nice views. However, many guests report AC that does not cool well, dated decor or lighting, noise from hallways, and some interior rooms with windows facing the lobby.

Related guest reviews

2

April

12 Feb 2025

·

Stayed 1 night

The AC did not work inside of the hotel room and I sweated the whole night even when turning the air down to 60 degrees. Absolutely no air came out of the vents.

6

Kelly

1 Apr 2024

·

Stayed 1 night

The property is older but seems pretty clean. The room we were given was on the third floor on the even number side of the hall. Apparently, all of these rooms on the lower floors have windows that overlook the large, dark lobby. These are the only windows in the room. So if you don't want a cave-like experience then be sure you get a room on the other side of the hall or on a much higher floor. We were only staying overnight and leaving early in the AM so I didnt bother to request a change but that would have been a deal breaker had we been staying longer.

2

mustafa

9 Jun 2025

·

Stayed 1 night

Beds are terrible. No e of us got a good sleep. Restroom door is a sliding door and cannot be closed fully..all lights are white, no yellow light. Very bad overall

8

Debra

28 Aug 2025

·

Stayed 1 night

I arrived late at night and the lady working. The front desk was extremely friendly. The only complaint I would have is that in the room even though I turned the air down it never got cold in there, which made it difficult to sleep.

8

Troy

22 Aug 2025

·

Stayed 1 night

Hotel is in nice location, easy in easy out. Breakfast is a littl pricey but good. People are friendly. My only complaint is my room never got cold enough. Was set to 60 but never got that cold or even close. Ended sleeping on top of the blankets.

6

Erica

8 Aug 2025

·

Stayed 1 night

Bed was super hard AC didn’t cool the room…. Peeling paint in bathroom and bedroom

6

Rob

13 Jun 2024

·

Stayed 1 night

Two of the three lamps did not work. Very low water pressure for the shower. It took over 3 hours for the room to cool off.

10

Gary

5 Oct 2025

·

Stayed 1 night

Very clean and spacious room. Excellent 10th floor view of Richardson and Dallas. Great reception desk receptionists.

4

Israel

20 Aug 2025

·

Stayed 1 night

The room was stale. Old. Not enough lights. Unfunctional power outlets. No paper or pen. Issues with connecting to the internet since it was unsecured.

8

Margaret

7 May 2024

·

Stayed 4 nights

Clean and comfortable. Bed and pillows were really comfortable. Stayed 4 nights and housekeeping cleaned each night. Hotel has a restaurant but there are plenty of options within walking distance. Potbelly Sandwich restaurant and a Starbucks share the hotel parking lot. Only con was the lack of sound insulation. I could hear the next room and people walking and talking in the hallway. After waking up the first night to what sounded like people talking in my room (was next door), I wore headphones to sleep the next three nights.

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Service

Staff are widely described as friendly, welcoming, and helpful with quick check-in. Some guests also report understaffing, slow or unresponsive assistance, occasional rudeness, and mix-ups with room assignments or requests.

Related guest reviews

4

yasaman

10 Jun 2024

·

Stayed 1 night

The housekeepings were making noise at 6 am, they’ve started to clean rooms very early and were noisy. There was no toothpaste in the room and nobody answered our calls neither to housekeeping, room service, or the front desk.

10

Alicia

11 Jul 2025

·

Stayed 1 night

The staff was very polite and welcoming.

10

Gwenzetta

15 Jul 2024

·

Stayed 2 nights

First I checked and was given a room that belonged to someone else. Thank goodness, I didn’t walk in on something that I would never forget. I know mistakes happen, but that doesn’t need to ever happen again. However, this is one of our go to hotels when we’re in town, and it’s comfortable and nice.

10

Shreeharsha

26 Jun 2025

·

Stayed 2 nights

I did a late check in after 12 at mid night. I’ve called the hotel reception and informed that I will be late. They have said, I can come anytime I want and thanks for letting us know. They were very co-operative and helpful. Check-in process was also very quick and smooth. Nice experience.

10

john

12 Nov 2025

·

Stayed 1 night

Great staff. Very helpful

2

arjan

10 Jun 2024

·

Stayed 2 nights

We asked for Towels for about 3 days to get some dry towels, they said just go and we'll get them right up, we eventually ended up not able to take showers for 3 days

4

George

14 Mar 2025

·

Stayed 1 night

This Double Tree location has seen better days. I have stayed at this location multiple times over the last four years, and it has always been great until yesterday. When I arrived, I was greeted by the staff, and I identified that I was a Hilton honors member, but I was not given water or the customary cookies. Then, when I went to my room, though comfortable, the carpet had sags and pulls in it, the bed looked like it was 20 years old, both the old shower head and the new one that was sistered to it leaked and were cracked, and the tub had an awful patch job over a hole in it. Finally, when I returned after dinner, I stopped by the front desk and asked for an extra pillow for my wife and me; I was told, no problem, housekeeping will bring it to you. The pillows never showed, nor did I receive a call or a knock telling me they didn't have any extra pillows—deplorable service.

2

Matthew

12 Jul 2025

·

Stayed 1 night

The staff was rude and sketchy from the time I checked in. I asked for a higher floor but was told the room I booked was available on floors 3 on down. There was banging coming from the walls in all directions, doors slamming throughout the night, people yelling, etc. I finally woke up around 7am to go talk to staff and I expressed my concerns and bad experience but was ignored.

10

PHENIECE

19 Jun 2024

·

Stayed 2 nights

Awesome room, location and customer service

2

chris

15 May 2025

·

Stayed 2 nights

We walked down the hall to our room, it looked like a hospital hallway except dirty and dingy. I've stayed at many double trees before, this is the first time I've ever walked out the hotel and changed hotels. They had music playing in the halls that was just as loud in your room. Which you could also hear everyone on the entire floor in your room also, including the dogs barking in the rooms. If you are hunting clean or quiet, this is definitely not your place. When we walked out, we turned our keys in ( at night, a day early) they asked if we were leaving. I told them yes, they had no questions including asking about our stay, just have a good night and got back to talking to their friends they had hanging out at the desk.

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Location

Convenient for driving, near major highways, UTD, and many restaurants. A few guests mention busy traffic or tricky access.

Related guest reviews

8

Mark

9 Sept 2024

·

Stayed 1 night

Location was busy, and hard to get to.

8

AMAR

13 Mar 2023

·

Stayed 1 night

Good location

10

Henri

13 Jul 2025

·

Stayed 1 night

Great property close to plano

10

Stanley

6 Jul 2025

·

Stayed 2 nights

Location right off the freeway was key to my experience

10

Kanuni

3 Sept 2024

·

Stayed 3 nights

Great location!

10

Brian

24 Dec 2024

·

Stayed 4 nights

Close to a lot of food options in the area

8

William

7 Jul 2025

·

Stayed 2 nights

Great location. Good price for stay.

10

Jay

16 Dec 2023

·

Stayed 3 nights

Very nice property conveniently located to many fine restaurants for quick dining. Quiet room and lots of parking.

8

Denise

19 Feb 2025

·

Stayed 2 nights

The room was nice and clean and the staff was very accommodating. The hotel is conveniently located right off of a main highway with plenty of eateries and dining options nearby.

8

jeremiah

19 May 2024

·

Stayed 3 nights

Definitely a great location, right off the freeway and easy to find and park.

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Dining

Breakfast is often not included and can feel expensive, with quality ranging from good to disappointing; bar hours can be limited. Some guests enjoyed certain dishes and the signature warm cookies, but overall food experiences are inconsistent.

Related guest reviews

4

David

30 May 2024

·

Stayed 3 nights

Breakfast included was not an option this time. In room amenities listed a microwave. When i went to heat up oatmeal the next morning, there was no microwave in the room. The lady at the desk said it was "moved" to the lobby, 8 floors below, where there was 1 microwave. Later, when i asked another person at the front desk, she said they still have them, but you have to ask for them which makes no sense because you dont have to ask for other items listed as in-room--tv, fridge...bed. Also, some other guests had them. My suspicion is 3rd party bookings without breakfast option are sent to rooms without microwaves. I had stayed there for years, and the microwave only went missing when they changed breakfast availability to 3rd parties like hotels.com. i do not trust the listed amenities. I will not stay at this hotel again.

6

Carlin

19 Oct 2025

·

Stayed 1 night

It was nice ,I was under the impression there was free breakfast,didn’t know it was $19 until the morning of

6

Sonya

12 Jun 2025

·

Stayed 1 night

Check in was good. Bed was too soft with a body outline in the mattress. Bathroom was clean and towels were clean. My biggest complaint is the breakfast, over cooked, hard, and cold hash browns. Eggs were watery and sausage had a weird flavor. For $20 per plate, I would have expected better quality food. We had 5 people eating. This was nothing but an over priced continental breakfast. A pure scam…

8

Juan

7 Jun 2024

·

Stayed 3 nights

Nice property. Good breakfast buffet. Nice and attentive staff. Overall very good stay and would recommend.

8

Ashley

25 Apr 2025

·

Stayed 1 night

Stayed for one day. Quick check in. Easy service. The kitchen allowed me to order with 10 minutes to spare until closing. I didn’t care for the chicken meal with veggies I ordered (can’t recall the name.) The wings were delish! Loveddddd the shower!! Good n hot how I like it. Complementary toiletries smelled nice.

8

Cossion

3 Aug 2025

·

Stayed 3 nights

Everything was great, just wished the bar had better hours

8

Troy

22 Aug 2025

·

Stayed 1 night

Hotel is in nice location, easy in easy out. Breakfast is a littl pricey but good. People are friendly. My only complaint is my room never got cold enough. Was set to 60 but never got that cold or even close. Ended sleeping on top of the blankets.

8

Yusuf

23 Sept 2024

·

Stayed 3 nights

The location of the property was convenient. The rooms were modern and comfortable. We stayed on the 12th floor with a great view, that was nice. The room temperature was great especially coming in from 100 degree weather. The elevators were extremely hot. The bed and pillows provided good sleep. There wasn't a microwave in the room, had to go very far to heat up food. The pool area needed some cleaning attention. The cost for the breakfast was high and didn't taste well but the coffee was free.

8

Lisa

24 Jun 2024

·

Stayed 4 nights

I like that check in was easy & you provide those delicious warm cookies. The room was clean and cool on auto AC, so no adjustment needed. The staff was very pleasant and accommodated our needs. We loved the breakfast options & there was a $14.95 fee NOT free but you can charge it to the room. I highly recommend exploring the shoppoing square across the highway as there is a tasty Peach Cobbler Factory store.

8

Jerry

10 Nov 2024

·

Stayed 2 nights

I stay at this hotel quiet a bit. But it has been a little bit since I stayed last time. The staff is always friendly, the bar is great. I usually give this hotel 5 stars across the board. But this stay I was disappointed in the food at the bar. I always order the Champagne Chicken, and it has been great in the past but I was sad to see the quality go down, drastically. It just did not taste right even with a good cut of chicken. Maybe not the same chef there anymore?? And the mashed potatos tasted and looked instant. For $100 for two to eat you expect quality food, but this fell so short. So disappointed as this dish has been fantastic in the past. The rooms are still nice, the bed is comfortable and they fixed the tv problem I dealt with every other stay. I will continue to stay here but I will not be eating the food anymore. And so many restaurants within walking distance.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $88	2 $103	3 $109	4 $109	5 $103	6 $104	7 $104
8 $90	9 $108	10 $121	11 $121	12 $103	13 $108	14 $108
15 $94	16 $108	17 $112	18 $113	19 $103	20 $103	21 $103
22 $91	23 $96	24 $96	25 $96	26 $96	27 $96	28 $94
29 $91	30 $105

DoubleTree by Hilton Dallas - Richardson

Prices for DoubleTree by Hilton Dallas - Richardson

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds, Accessible (Mobility and Hearing)

Room, 1 King Bed, Accessible (Mobility and Hearing)

Room, 2 Double Beds

Room, 2 Queen Beds, Accessible (Mobility Hearing, Roll in Shower)

Studio, 1 King Bed with Sofa Bed (Sitting Area)

Room, 1 King Bed (High Floor)

Room, 1 King Bed, Accessible (High Floor, Mobility Hearing)

Room, 2 Queen Beds (High Floor)

Room, 1 King Bed

Guest reviews of DoubleTree by Hilton Dallas - Richardson

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Dallas - Richardson

Considering this hotel for your Richardson trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $95	26 $118	27 $118	28 $113	29 $107	30 $95	31 $94