Name: Holiday Inn Express & Suites Plano West - Frisco By IHG
Address: 3101 North Dallas Parkway, Plano, Texas, United States of America, Plano, Texas, US
Price range: US$80–US$174 per night
Rating: 8.4

What guests think

Across recent reviews of Holiday Inn Express Hotel & Suites Plano West - Frisco by IHG, guests frequently praise friendly staff, comfortable rooms, and a convenient, generally quiet location, while noting an aging property with periodic maintenance and cleanliness inconsistencies.

Breakfast is often highlighted for variety and quality, including options for dietary needs. Recurring drawbacks include out-of-service elevators, pool closures or poor upkeep, thin walls causing noise from other guests, and occasional service lapses or policy frustrations. Overall, this is a practical stop for travelers who can overlook some rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an outdoor pool, but several reviews note it was closed or not well maintained; elevator outages were also reported more than once.

Related guest reviews

8

Dana

23 Sept 2025

·

Stayed 10 nights

The staff was exceptional, except for the gal that worked from 6 am, she was rude and super non-accommodating. The wonderful lady that did the breakfast buffet went above and beyond every day, a real gem! The pool could really use some love, we never went in it because it did not look clean and we were there for 11 days. The grounds are deplorable. Weeds everywhere, the rock needs to be replenished and there are so many strobe lights on the outside of the building that need to be replaced. We will be returning as it is so close to family and the pros outweigh the cons. Also, the girls that clean the rooms were very helpful and accommodating.

8

Jennifer

26 Jul 2025

·

Stayed 1 night

The property is average, amenities were as expected, most staff was average as far as customer service. Outdoor pool was average. The rooms do have a microwave and mini fridge. The only outstanding thing about this place was the breakfast attendant—Hispanic lady, I think her name is Maribel? I wish I had written her name down. Truly amazing customer service

8

Johan

17 Mar 2025

·

Stayed 2 nights

Elevator on the 3rd floor damaged to be able to go down and at the time of cleaning they did not refill the body wash container.

2

Brandie

23 Feb 2025

·

Stayed 2 nights

Room was dirty and gave me the creeps. Had something splattered on wall in bathroom, stains along side of comforter and black hairs on sheets. Rice or some type of food was on the coffee pods in room. Thermostat wouldnt work right. Elevator was out of service and my husband whos had multiple back surgery's and cant climb stairs well had to use stairs.Very disappointing after reading good reviews. Won't stay here again!!

6

Heather

21 Feb 2025

·

Stayed 1 night

Elevator dont water, ice machines are only on certain floors so you to climb up and the stairs for ice, very noisy! extremely noisy!!!!!

10

Mae

24 Jun 2024

·

Stayed 1 night

The front desk check at check-in was professional, kind and customer-service oriented. She set the tone for the stay in such a great way! The queen sized beds were comfortable, AC in good working order, no weird smells, clean rooms, fridge and microwave clean and working, TV working, clean remote, and the water pressure was super. The free breakfast was great, too! They even had gluten free muffins and bagels, which I’ve never seen at a hotel. It was a nice treat! USB ports in the rooms for easy phone charging. Shops nearby and a hospital right around the corner. There’s an outdoor pool, but I didn’t visit it. There’s also a nice little gym with an elliptical, bike and treadmill. This is my new favorite hotel for trips to the Dallas area!

4

HANDAN

10 Apr 2024

·

Stayed 1 night

We picked this property for EV charging and the fact we always stay at HI hotels. Ev charging station was a joke. The way it was set up was just weird like you could park your ev on the grass. Every outlet in the room was non functional.

10

Michael

27 Feb 2024

·

Stayed 1 night

Professional staff Easy safe parking

6

Donna

27 Sept 2023

·

Stayed 1 night

I specifically booked this hotel because it is close to the Crayola Experience and it offered an outdoor pool. After checking in, I was informed the pool was closed for the season. Had I known that, I would have booked another hotel for myself and grandsons as there are many others to choose from.

10

Margaret

18 Apr 2023

·

Stayed 2 nights

Loved our stay here! Gym was smaller than hoped for. The only thing that bothered me was some tile in the bathroom was broke and every time I stepped on it it would move! Other than that my daughter and I had a nice relaxing stay! It was very close to Clare cheer competition!

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Cleanliness

Many guests found rooms clean, but feedback is inconsistent: some reported stained linens, dirty carpets or rooms, bad odors, and occasional housekeeping oversights.

Related guest reviews

8

Abby

4 Oct 2025

·

Stayed 5 nights

The room was clean and the bed sheets were stained but, clean. I was shocked that a friend brought her service dog to visit me and they wouldn't let her & dog in the hotel?? I thought all IHG were dog friendly and have stayed in the past with pets. That was the ONLY issue i didn't understand. Bathtub was a little curvy & had to rely on the hand bar to get in amd out of the tub. So be careful!

8

Sarah

20 Jul 2025

·

Stayed 1 night

It seemed a little rundown but the beds were comfortable, room was clean, and staff was incredible and they went above and beyond to make us feel comfortable and welcome. Would recommend!

6

Arslan

1 Jun 2025

·

Stayed 2 nights

The staff was incredibly friendly and helpful - from the front desk to the breakfast organizing lady. The hotel seemed old but "renovated" to an extent The first room that we were given immediately cause severe allergies to my eyes - itching, redness, watery eyes. I'm not an allergy person, but I immediately knew that a pet had been in before. I told this to the front desk who denied that pets are allowed in the hotel, but he gave us a new room regardless. The new room didn't cause any allergic issues thankfully The next day when returning in the evening to our hotel, we heard a dog barking in a completely different room. The guests likely didn't disclose their pet to the staff and may have brought the pet against hotel policy The reason I'm giving a lot review is as follows: in both rooms that we were given, the carpet was *incredibly* dirty. I forgot my sandals and just walking a few feet made my socks completely black. This much dirt in the carpet can't be good for health We will likely try a different hotel for our next visit

10

Tiffany

29 May 2025

·

Stayed 1 night

Hotel is older but nice and clean. Front desk staff is very friendly. Enjoying our stay.

10

Sofia

25 May 2025

·

Stayed 2 nights

Very clean rooms, front desk very prompt on checking us in and very friendly, great customer service

10

Yusuf

24 Mar 2025

·

Stayed 1 night

Check in was easy, the location is in a quiet place, and the property is clean.

2

Brandie

23 Feb 2025

·

Stayed 2 nights

Room was dirty and gave me the creeps. Had something splattered on wall in bathroom, stains along side of comforter and black hairs on sheets. Rice or some type of food was on the coffee pods in room. Thermostat wouldnt work right. Elevator was out of service and my husband whos had multiple back surgery's and cant climb stairs well had to use stairs.Very disappointing after reading good reviews. Won't stay here again!!

8

Kayla

12 Feb 2025

·

Stayed 2 nights

It wasn’t super clean, but clean enough. The staff was amazing! So nice and accommodating for the couple of things I needed. Breakfast was good. The location was very convenient to the hospital, so I will be staying there again when we go back next month.

2

Ana

30 Jun 2024

·

Stayed 2 nights

The smell was very bad, the shower was dirty. We check out a night before because we didn’t like the hotel

6

Janice

14 Dec 2022

·

Stayed 19,339 nights

Room was filthy. Breakfast wasn’t very good. Out of many things.

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Rooms

Rooms are generally comfortable and sometimes spacious, with amenities like mini fridges, microwaves, and ample outlets; however, the building feels dated, and guests report noise from thin walls or upstairs footsteps plus occasional maintenance issues.

Related guest reviews

8

OCK B

16 Oct 2025

·

Stayed 1 night

It was a pleasant stay except I could hear someone’s steps 4am in the morning coming from upstairs . Was not that bad though. I think still was a very nice place with friendly staffs especially who checked us in at night.

8

Jennifer

26 Jul 2025

·

Stayed 1 night

The property is average, amenities were as expected, most staff was average as far as customer service. Outdoor pool was average. The rooms do have a microwave and mini fridge. The only outstanding thing about this place was the breakfast attendant—Hispanic lady, I think her name is Maribel? I wish I had written her name down. Truly amazing customer service

6

Ray

27 Jun 2025

·

Stayed 2 nights

Quiet location even with great Dallas North Tollway access. A bit dated.

10

Laurie

25 Nov 2024

·

Stayed 1 night

Hotel was easy to get to. Room was nice. Comfy bed with nice linens. Plenty of electrical and USB outlets and nice space to place open suitcases. Lots of lighting options. Refrigerator was silent! Staff was very friendly and helpful. Breakfast had many options and space was clean and well maintained. Some road noise from the freeway but it didn’t bother us during the night. All and all, great value for what we paid!

10

Melba

27 Jun 2024

·

Stayed 2 nights

It was very enjoyable. Check in and out was quick and easy. The beds were comfortable and there were actually good sized and comfortable.

6

Myles

28 May 2024

·

Stayed 1 night

Place was okay but, the card reader was broken upon entry but still read my card luckily. Walls were thin so I could hear all the stomping and talking around me. Internet was okay, couldn’t put the WiFi on my Xbox and the Ethernet plug didn’t help at all. End of the day I got what I paid fo.

8

Jennifer

21 Mar 2024

·

Stayed 2 nights

Very convenient location. Property needs to be updated.

8

Sandra

12 Mar 2024

·

Stayed 1 night

Nice quiet hotel. The location was in a neighborhood with medical buildings nestled around it on a pretty quiet street. We had a spacious 2 queen bed room that was clean and had a lot of space on the bathroom counter and in bedroom with counters and closet. We has a mini fridge, microwave and coffee maker. We couldn’t get the room ac to do anything…apparently the thermostat was across the room on a wall that we didn’t see. Breakfast was great-gf bagels and muffins, fruit, oatmeal, grits, pancakes, cereal, eggs, biscuits and gravy, sausage, decaf and hot water. The housekeeping staff was really friendly! This morning we realized just a block down was a mall with an H& M. On the other side of hwy (you could technically walk if you wanted) were all kinds of food, starbucks and Movie theater. It was close to Legacy West shopping snd food too. I would definitely stay here again.

10

Margaret

17 Jan 2024

·

Stayed 1 night

This hotel was easy to get to and quiet. Room was just right size and bed was firm but comfortable.

10

Michael

15 Nov 2023

·

Stayed 1 night

Second time I have stayed here ahead of early morning medical appointments at the Texas Center for Diagnostics and Surgery. Clean and modern with spacious rooms at a very reasonable price.

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Service

Service is frequently praised as friendly and helpful across the front desk, housekeeping, and breakfast staff, with standout mentions for the breakfast attendant; however, some guests experienced rudeness, slow or confusing check-in, policy disputes, and poor issue resolution.

Related guest reviews

8

Dana

23 Sept 2025

·

Stayed 10 nights

The staff was exceptional, except for the gal that worked from 6 am, she was rude and super non-accommodating. The wonderful lady that did the breakfast buffet went above and beyond every day, a real gem! The pool could really use some love, we never went in it because it did not look clean and we were there for 11 days. The grounds are deplorable. Weeds everywhere, the rock needs to be replenished and there are so many strobe lights on the outside of the building that need to be replaced. We will be returning as it is so close to family and the pros outweigh the cons. Also, the girls that clean the rooms were very helpful and accommodating.

8

myron

2 Sept 2025

·

Stayed 3 nights

it was a pleasant trip. The check-in was smooth and the desk clerks were kind. The breakfast was okay (need to add more fruits) but overall was okay. I would come back and stay again

8

Sarah

20 Jul 2025

·

Stayed 1 night

It seemed a little rundown but the beds were comfortable, room was clean, and staff was incredible and they went above and beyond to make us feel comfortable and welcome. Would recommend!

2

Adrian

19 Jul 2025

·

Stayed 2 nights

I made a reservation at the hotel, but because the airline canceled the flight and I couldn't arrive on the indicated date, they didn't change my reservation, much less refund my money. The manager only answers by email. Very good work.

6

Dorinda

22 Jun 2025

·

Stayed 2 nights

Aging property. Not well organized. We were erroneously asked to check out of our room to be relocated to another room at 3pm when we had booked a two night stay. They stated it was because we booked with Expedia. Then we were told they were mistaken after we removed all our belongings. We were only given one bathing towel when we returned to our room.

10

Sofia

25 May 2025

·

Stayed 2 nights

Very clean rooms, front desk very prompt on checking us in and very friendly, great customer service

8

Scheneitha

16 May 2025

·

Stayed 2 nights

I enjoyed my stay. The property was clean with good customer service.

10

Debbie

4 Jan 2025

·

Stayed 2 nights

The girl who checked me in was very polite and friendly. The hotel offered everything needed for my trip.

10

Mary Lois

25 Nov 2024

·

Stayed 1 night

Checkin clerk was extremely friendly and helpful

6

Frank

18 Aug 2023

·

Stayed 1 night

The staff took some time to check me in, even though I paid online. Then they added a $10 charge without explaining it.

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AI-generated summary based on recent guest reviews

Location

Location is convenient and generally quiet, close to medical facilities, shopping and dining, with easy highway access; a few guests noted some street or freeway noise.

Related guest reviews

10

Narada

6 Jul 2025

·

Stayed 1 night

Nice and quiet. Had restaurants in walking distance.

10

Narada

6 Jul 2025

·

Stayed 1 night

Nice location.

6

Ray

27 Jun 2025

·

Stayed 2 nights

Quiet location even with great Dallas North Tollway access. A bit dated.

10

Edward

15 May 2025

·

Stayed 1 night

It was close to the area I needed to visit.

10

Yusuf

24 Mar 2025

·

Stayed 1 night

Check in was easy, the location is in a quiet place, and the property is clean.

8

Brittany

29 Dec 2024

·

Stayed 1 night

Near willowbend mall. Street side a little noisy. Not busy. Pillows are comfy

10

Donald

5 May 2024

·

Stayed 1 night

Nice and quiet

8

Sandra

12 Mar 2024

·

Stayed 1 night

Nice quiet hotel. The location was in a neighborhood with medical buildings nestled around it on a pretty quiet street. We had a spacious 2 queen bed room that was clean and had a lot of space on the bathroom counter and in bedroom with counters and closet. We has a mini fridge, microwave and coffee maker. We couldn’t get the room ac to do anything…apparently the thermostat was across the room on a wall that we didn’t see. Breakfast was great-gf bagels and muffins, fruit, oatmeal, grits, pancakes, cereal, eggs, biscuits and gravy, sausage, decaf and hot water. The housekeeping staff was really friendly! This morning we realized just a block down was a mall with an H& M. On the other side of hwy (you could technically walk if you wanted) were all kinds of food, starbucks and Movie theater. It was close to Legacy West shopping snd food too. I would definitely stay here again.

10

Bryan

16 Oct 2023

·

Stayed 1 night

Location to medical facilities

10

Chase

10 Apr 2023

·

Stayed 1 night

The property was the perfect location for when we visit friends and family in the Dallas area. Conveniently located right off the highway but not close enough to where the noise from the cars bothers you. The included breakfast was delicious! Definitely recommend staying at this hotel.

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Dining

Breakfast earns frequent praise for being hot, fresh, and varied, with gluten free options noted; a few reviews thought it was just okay or said items ran out.

Related guest reviews

8

myron

2 Sept 2025

·

Stayed 3 nights

it was a pleasant trip. The check-in was smooth and the desk clerks were kind. The breakfast was okay (need to add more fruits) but overall was okay. I would come back and stay again

10

Amara

11 Jan 2025

·

Stayed 3 nights

Booked a 3-night stay during the winterstorm so I can drive to and from work safely. I got the standard room with a king bed. The place was spot on clean and very comfortable. Enjoyed the hot showers and the free breakfast too. Staff were very friendly and approachable. Will recommend this stay with colleagues and friends.

10

Brianna

25 Nov 2024

·

Stayed 1 night

Very nice customer service! Breakfast hot & fresh. Clean rooms !! Would love to stay again.

10

Laurie

25 Nov 2024

·

Stayed 1 night

Hotel was easy to get to. Room was nice. Comfy bed with nice linens. Plenty of electrical and USB outlets and nice space to place open suitcases. Lots of lighting options. Refrigerator was silent! Staff was very friendly and helpful. Breakfast had many options and space was clean and well maintained. Some road noise from the freeway but it didn’t bother us during the night. All and all, great value for what we paid!

10

Jerry

10 Jul 2024

·

Stayed 2 nights

The Holiday Inn Express in Plano was a great place to rest! The staff was great, the breakfast was shockingly good, and the room was incredibly comfortable. The bed in the room was so comfortable I actually slept through the night two nights in a row, which is not common at all. The overall experience was great!

10

Mae

24 Jun 2024

·

Stayed 1 night

The front desk check at check-in was professional, kind and customer-service oriented. She set the tone for the stay in such a great way! The queen sized beds were comfortable, AC in good working order, no weird smells, clean rooms, fridge and microwave clean and working, TV working, clean remote, and the water pressure was super. The free breakfast was great, too! They even had gluten free muffins and bagels, which I’ve never seen at a hotel. It was a nice treat! USB ports in the rooms for easy phone charging. Shops nearby and a hospital right around the corner. There’s an outdoor pool, but I didn’t visit it. There’s also a nice little gym with an elliptical, bike and treadmill. This is my new favorite hotel for trips to the Dallas area!

10

Julie

15 Mar 2024

·

Stayed 1 night

Helpful, courteous staff. Great breakfast. Name brand toiletries.

10

Raelynn

4 Sept 2023

·

Stayed 1 night

I don't usually leave a comment, but this was the easiest check in and out I've had. The staff was great. Room was clean and comfortable. The breakfast had many options.

10

Bernie

7 Jul 2023

·

Stayed 1 night

The breakfast was great!

6

Janice

14 Dec 2022

·

Stayed 19,339 nights

Room was filthy. Breakfast wasn’t very good. Out of many things.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$90
February	US$97
March	US$88
April	US$98
May	US$92
June	US$107
July	US$92
August	US$98
September	US$98
October	US$105
November	US$98
December	US$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $83	18 $101	19 $86
20 $82	21 $82	22 $86	23 $82	24 $80	25 $90	26 $90
27 $92	28 $88	29 $90	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $95	3 $96
4 $96	5 $93	6 $93	7 $95	8 $105	9	10
11 $100	12 $115	13 $101	14 $100	15 $174	16 $103	17 $118
18 $93	19 $86	20 $89	21 $89	22 $81	23 $111	24 $116
25 $89	26 $87	27 $130	28 $130	29 $86	30 $93	31 $93

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Room (Specialty)

Standard Room, 1 King Bed (Extra Floor Space)

Suite, Multiple Beds

Standard Room, 2 Queen Beds, Accessible (Mobility)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

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