Name: Best Western Inn & Suites New Braunfels
Address: 1493 N I-H 35, New Braunfels, Texas, United States of America, New Braunfels, Texas, US
Price range: US$78–US$162 per night
Rating: 6.9

What guests think

At Best Western Inn & Suites New Braunfels, travelers describe a budget-friendly, older property with both exterior-corridor and interior rooms, highlighted by consistently friendly staff and a convenient location for Schlitterbahn, Gruene, and highway access, though overall upkeep feels uneven.

Cleanliness feedback is mixed: several mention clean rooms and tidy breakfast areas, while others cite musty odors, damp linens, visible dust or stains, and occasional bugs. Rooms are basic and dated in places, with recurring maintenance issues such as struggling A/C, ill fitting doors, and clogged tubs; noise varies from highway or neighbor disturbances to quiet stays, and bed comfort ranges widely. Facilities draw mixed reactions: guests like the pool but often find the hot tub/whirlpool small, unheated, dirty, or not working, and there is no elevator in some sections; breakfast is generally simple and good. Overall, expect a basic, convenient stay with friendly service, but be prepared for an older motel-style setup and variable room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is popular with families, but the hot tub/whirlpool is often reported as small, unheated, dirty, or not working; some areas lack an elevator. Some public spaces appear recently updated.

Related guest reviews

10

Emily

1 Nov 2023

·

Stayed 1 night

Conveniently right off the highway. Front desk staff was very friendly and helpful. Hotel was clean, room was comfortable and quiet. Pool was very nice, the jacuzzi was not heated but the kids didn't mind.

8

Daniel

15 Mar 2023

·

Stayed 3 nights

Everything was good but cleaning could be better. Wasn't bad but just could've been better. Needs a few updates and this property would be great. It's close to everything and right off the freeway. Jacuzzi was dirty and needs to be cleaned at least once a week.

6

Joashua

30 Mar 2025

·

Stayed 2 nights

Didn't have elevators

4

Laura

6 Feb 2025

·

Stayed 1 night

My sister and I stayed specifically for the hot tub which I verified in advance if it was operating. It was luke warm and the jets didn’t work properly. In the room, the a/c kept turning off even though the control was set to continuous fan.

10

Jose

9 Jun 2025

·

Stayed 2 nights

Stayed for a three day vacation to Schlitterbahn. The drive from the hotel to Schlitterbahn was about 6 minutes which was great. Kids enjoyed the pool and the breakfast aswell.

4

Larry

8 Mar 2023

·

Stayed 1 night

Dirty hot tub don’t work pool not heated

8

william

31 Dec 2024

·

Stayed 2 nights

the renovation was done on the hotel and it was nice

8

john

16 Sept 2025

·

Stayed 1 night

Mildew smell is panpant in New Braunsfels hotels due to river activity being so popular there for tourism. This one had zero smell, HOWEVER whrilpool tub is getting old and loud. Don't book for the use of it. It did work tho.

8

Charles A

4 Jun 2024

·

Stayed 1 night

Pros: Check in was easy. The staff were very accomodating & friendly. The room was clean & very quiet. Cons: Photo of outside of building on internet only shows the very front part of the hotel. This is an older hotel w/many outside entry rooms w/parking directly in front of your hotel room door. This did not feel particularly safe to us, so we requested an interior room. There are some interior rooms on the front of the hotel w/2 floors...however, there is no elevator, so all luggage must be carried by hand up the stairs. Not a huge issue for us but could be for someone older/physically challenged.

8

Mary

21 Jan 2025

·

Stayed 2 nights

A small, older facility that had been updated, especially the beautiful lobby/breakfast area. Rooms are spacious, not fancy but very nice for the price. It was very quiet and peaceful. Will definitely stay again when I return to San Antonio following the birth of my great-granddaughter.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms clean, but repeated reports mention musty odors, damp sheets, dust, stains on linens or sofas, and occasional bugs.

Related guest reviews

4

Kara

27 Aug 2023

·

Stayed 2 nights

Floor was extremely dirty, we killed quite a few bugs during our stay. There was bad wear and tear through the room and we generally felt unsafe. The door barely shut.

10

Gerardo

24 Feb 2025

·

Stayed 4 nights

This location was a great experience from checking in and checking out. The staff were amazing and respectful. The cleanliness of the rooms were great. Rooms were super clean and had no bad odors, beds were comfortable, pillows were good as well. Bathroom was super clean, towels were clean and house keeping cleans your room daily. Our 5 day stay was amazing. Parking was free and was safe, well lit and no homeless people. Location was close to Buc-ees plenty of places to eat. The free breakfast was good your typical free breakfast options, eggs, sausages, breakfast potatoes, their famous Texas shaped waffles, coffee and assorted cereals and juices. Overall the location was clean and safe and perfect if you are going with kids.

8

Becky

14 Aug 2025

·

Stayed 1 night

The room smelled

2

Angeline

27 Jul 2025

·

Stayed 1 night

Absolutely disgusting! Checked out within the hour. Hair on the sheets and bugs on the nightstand, coming through the door since it didn’t close well, on the baseboards and trim. Looking and probably going to have to fight for our money back. Will NEVER go back and it left a gross taste in my mouth for Best Westerns as a whole!

6

Nilda

16 Mar 2025

·

Stayed 3 nights

It was very clean

8

Angela

29 Jun 2024

·

Stayed 1 night

Great customer service, sadly one of the blankets had dried blood stains on them.

10

juan

26 Oct 2025

·

Stayed 1 night

Friendly environment clean rooms

6

Anna

22 Jun 2025

·

Stayed 2 nights

Locations was great. We had Summer sports weekend in NB. Older BW - the rooms smelled pretty musty. The kiddos kept commenting. Appreciated the fresh towels and trash changing. Kids loved the shower. Could tell it was an older location, but did the job. The ladies we saw working were nice. And the breakfast area was very clean and tidy. Thanks

6

Mark

31 Jul 2023

·

Stayed 3 nights

The check-in was smooth and quick. Once we got to the room it was humid and the sheets felt damp. This dampness never went away our whole stay there, 3 nights. The wall where the headboards are was covered in dust. If i could upload a pic I would show.

2

Ryan

24 Jul 2023

·

Stayed 1 night

So we wanted a simple hotel to stay in after a long day at the water park, and ugh, it was terrible. First off the front desk clerk seemed to care less that we were there. Then, there is no elevator, so we hauled our bags and coolers up the stairs. The whole placed smelled musty and mildewed. The wall paper was dingy and the carpet ragged. Then we got to the room and good lord! It was filthy. There was dust on the TV and bathroom counter (like it had been stuck in time for a while), and everything was just a bit off. Finally we unfolded the couch bed and there was, I kid you not, a big red stain. I think it was juice or ketchup, I hope, but that was the final straw. We packed up and left to stay somewhere else. I spent a good chunk of my life going to different hotels in different price ranges, and it's hard to ick me out, but I do not recommend staying here unless there is literally no other option.

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Rooms

Rooms are basic and older, with a mix of exterior-corridor and interior sections; guests note dated decor and recurring maintenance issues such as struggling A/C, sticky doors, or clogged tubs. Noise varies from highway and neighbor disturbances to quiet stays, and bed comfort is mixed.

Related guest reviews

6

Corina

10 Apr 2025

·

Stayed 1 night

Tub was clogged. Water filled up around my ankles shortly after getting in the shower. Room felt stuffy. Ac wasn’t cooling properly.

6

Janice

17 Jul 2025

·

Stayed 3 nights

Some areas need some attention. Door to room has to be lifted and wedged to be opened or closed. It is so very loud. Got locked in bathroom. Handle for shower fell off upon first use. AC struggles. Great things are the beds are so comfortable, nice size rooms and bathroom. Rooms were cleaned every day.

6

Vania

19 Mar 2023

·

Stayed 1 night

Bed very uncomfortable & thin sheets

8

Omar

18 Jun 2023

·

Stayed 1 night

It was a good experience overall. The only down fall is we could hear the people next door and it was hard to fall asleep with such chaos. Don’t get a room with the door to enter another room as you can hear all the noise.

6

Lisa

20 Apr 2023

·

Stayed 1 night

Reception desk clerk very friendly and professional. Hotel itself is next to the highway so is noisy. Room itself is a bit musty.

10

Idana

17 Jun 2024

·

Stayed 3 nights

There is a newer part of the hotel with rooms opening to the hotel corridor. The part of the hotel we stayed in is the original older two story section with stairs (no elevator) and outside doors that has been tastefully remodeled. The room was quiet with a very comfortable bed. It is a nice size and well furnished including a microwave and refrigerator. The breakfast is good. It also has a nice pool which we did not use. It is convenient to the free way. stores, restaurants, and attractions. Since we have family nearby, we will be staying there whenever we visit them. I highly recommend this hotel.

4

Maria

18 Feb 2023

·

Stayed 1 night

We reserved and paid for a king with a sofa, but got two queens. Place was beyond its prime by about 20 years. Room is not soundproof so you hear EVERY car that passes on the interstate

2

Elias

29 Aug 2023

·

Stayed 1 night

Nothing unique, air conditioning was nosy we couldn’t sleep

6

Mia

5 Aug 2025

·

Stayed 1 night

We booked this property as a quick rest stop since we couldn’t manage the full 8-hour drive home. I didn’t thoroughly check the reviews beforehand and grew a bit concerned afterward, especially about mentions of bed bugs. Fortunately, our room was clean in that regard. The accommodations were very basic and the motel felt outdated, which was noticeable since we usually stay in hotels. Indoor rooms were available for an additional cost. Breakfast was simple but fresh—pancakes and coffee were a solid start to the day. The surrounding area felt somewhat sketchy at night. Border patrol and local authorities were conducting stops with search dogs, which was unsettling but also made us feel safer knowing law enforcement was present. By day, the area seemed fine. Check-out was smooth, and the staff was friendly. Overall, it’s not a place I’d choose for an extended stay, but it served its purpose as a one-night stop.

8

Michael

20 Dec 2022

·

Stayed 1 night

Room was nice enough and clean, though not the divided suite picture advertised. Just one big room. Bed was very uncomfortable.

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Service

Staff are frequently described as friendly, helpful, and accommodating, with smooth check-in and attentive breakfast teams. However, a few guests reported slow or rude front-desk interactions and missed or delayed service requests.

Related guest reviews

6

jeff

1 Jul 2024

·

Stayed 1 night

The front desk staff was very helpful and friendly.

10

Gloria

26 Aug 2025

·

Stayed 1 night

Mary and Regina were super kind and helpful in showing us how to get to Greune and maneuvering Hwy 35. They made us feel like family!

2

Candace

17 Jan 2024

·

Stayed 1 night

this is a MOTEL. The front desk girl that checked us in was extremely RUDE.

10

Kevin

24 Jul 2024

·

Stayed 4 nights

Clean, well maintained, froendly and helpful staff. Will stay again.

10

Victor

8 Oct 2023

·

Stayed 1 night

The staff Mary was very helpful and very friendly she welcomed me to the Best Western. and my check in was great and a great Breakfast. Keep up the great work.👍😃

8

cathy

19 Mar 2023

·

Stayed 1 night

Front desk ladies were AMAZING in accommodating me with what i needed. Very blessed for them!

6

Sergio

9 Jul 2024

·

Stayed 2 nights

Check inn was slow and painful, multiple forms to fill out, front desk manually types all your information even after you have completed online….makes no sense. Room was overpriced noisy neighbours….

10

Steven

21 Mar 2023

·

Stayed 1 night

The room was nice and clean. This is a small hotel, so there was not a problem finding parking or getting the breakfast before it ran out. Nice and friendly staff.

2

Anntonette

19 Feb 2024

·

Stayed 1 night

Jalene was horrible and rude

8

Marie

18 Mar 2023

·

Stayed 1 night

Clean room, comfortable bed. Close to Gruene, which was fun in the evening. Nice morning, breakfast staff.

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Location

Convenient to Schlitterbahn, Gruene, Buc-ee’s, dining, and highway access. Some guests disliked the exterior-corridor layout and highway-side setting, citing perceived safety concerns or traffic noise at night.

Related guest reviews

8

Gilberto

22 Jun 2025

·

Stayed 2 nights

Experience was good, staff was very friendly. The hotel was close to the locations we were going to.

10

Gerardo

24 Feb 2025

·

Stayed 4 nights

This location was a great experience from checking in and checking out. The staff were amazing and respectful. The cleanliness of the rooms were great. Rooms were super clean and had no bad odors, beds were comfortable, pillows were good as well. Bathroom was super clean, towels were clean and house keeping cleans your room daily. Our 5 day stay was amazing. Parking was free and was safe, well lit and no homeless people. Location was close to Buc-ees plenty of places to eat. The free breakfast was good your typical free breakfast options, eggs, sausages, breakfast potatoes, their famous Texas shaped waffles, coffee and assorted cereals and juices. Overall the location was clean and safe and perfect if you are going with kids.

2

Valeria

8 May 2023

·

There were people drinking outside of our room. They photos do not represent the property at all. We thought the rooms were inside not outside.

6

Lisa

20 Apr 2023

·

Stayed 1 night

Reception desk clerk very friendly and professional. Hotel itself is next to the highway so is noisy. Room itself is a bit musty.

10

Jose

9 Jun 2025

·

Stayed 2 nights

Stayed for a three day vacation to Schlitterbahn. The drive from the hotel to Schlitterbahn was about 6 minutes which was great. Kids enjoyed the pool and the breakfast aswell.

8

Charles A

4 Jun 2024

·

Stayed 1 night

Pros: Check in was easy. The staff were very accomodating & friendly. The room was clean & very quiet. Cons: Photo of outside of building on internet only shows the very front part of the hotel. This is an older hotel w/many outside entry rooms w/parking directly in front of your hotel room door. This did not feel particularly safe to us, so we requested an interior room. There are some interior rooms on the front of the hotel w/2 floors...however, there is no elevator, so all luggage must be carried by hand up the stairs. Not a huge issue for us but could be for someone older/physically challenged.

10

Luan

8 Jul 2025

·

Stayed 3 nights

Close to restaurants and store

8

Briayanna

2 Oct 2024

·

Stayed 1 night

It was a nice hotel near the downtown area! Comfortable bed, nice sitting area and good sized mini fridge. No complaints! The breakfast was good, items were limited to for me due to my gluten intolerance but other than that it was good.

4

Maria

18 Feb 2023

·

Stayed 1 night

We reserved and paid for a king with a sofa, but got two queens. Place was beyond its prime by about 20 years. Room is not soundproof so you hear EVERY car that passes on the interstate

8

Marie

18 Mar 2023

·

Stayed 1 night

Clean room, comfortable bed. Close to Gruene, which was fun in the evening. Nice morning, breakfast staff.

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Dining

Breakfast is generally simple and good, with items like waffles, pancakes, eggs, and coffee; the dining area is kept tidy and staff are friendly. A few guests found the options limited or the eggs not very fresh.

Related guest reviews

10

Nancy

8 Sept 2023

·

Stayed 2 nights

Staff was nice. Breakfast delicious. Pool was nice also

6

Harry

7 Jun 2024

·

Stayed 3 nights

The scrambled eggs were round disc didn’t seem fresh. Suggested electrical plates and switches be changed out to white and led lighting be put in. A little color of paint in the room to lighten it up. It would be nice if the lamps had USB ports in them or a wall jack. The landscaping up front with more flowers could give it more curb appeal

10

Gerardo

24 Feb 2025

·

Stayed 4 nights

This location was a great experience from checking in and checking out. The staff were amazing and respectful. The cleanliness of the rooms were great. Rooms were super clean and had no bad odors, beds were comfortable, pillows were good as well. Bathroom was super clean, towels were clean and house keeping cleans your room daily. Our 5 day stay was amazing. Parking was free and was safe, well lit and no homeless people. Location was close to Buc-ees plenty of places to eat. The free breakfast was good your typical free breakfast options, eggs, sausages, breakfast potatoes, their famous Texas shaped waffles, coffee and assorted cereals and juices. Overall the location was clean and safe and perfect if you are going with kids.

8

Estevan

29 Apr 2025

·

Stayed 3 nights

Friendly poeple,. Good breakfasts

6

Anna

22 Jun 2025

·

Stayed 2 nights

Locations was great. We had Summer sports weekend in NB. Older BW - the rooms smelled pretty musty. The kiddos kept commenting. Appreciated the fresh towels and trash changing. Kids loved the shower. Could tell it was an older location, but did the job. The ladies we saw working were nice. And the breakfast area was very clean and tidy. Thanks

8

Briayanna

2 Oct 2024

·

Stayed 1 night

It was a nice hotel near the downtown area! Comfortable bed, nice sitting area and good sized mini fridge. No complaints! The breakfast was good, items were limited to for me due to my gluten intolerance but other than that it was good.

10

Steven

21 Mar 2023

·

Stayed 1 night

The room was nice and clean. This is a small hotel, so there was not a problem finding parking or getting the breakfast before it ran out. Nice and friendly staff.

6

Tammy

27 Jun 2023

·

Stayed 2 nights

The restroom and floors in hotel were not cleaned, they had a lack of clean towels for rooms and pool area. We were also placed next to a smoking room and we are not smokers. The breakfast was great and the customer service was good!

6

Mia

5 Aug 2025

·

Stayed 1 night

We booked this property as a quick rest stop since we couldn’t manage the full 8-hour drive home. I didn’t thoroughly check the reviews beforehand and grew a bit concerned afterward, especially about mentions of bed bugs. Fortunately, our room was clean in that regard. The accommodations were very basic and the motel felt outdated, which was noticeable since we usually stay in hotels. Indoor rooms were available for an additional cost. Breakfast was simple but fresh—pancakes and coffee were a solid start to the day. The surrounding area felt somewhat sketchy at night. Border patrol and local authorities were conducting stops with search dogs, which was unsettling but also made us feel safer knowing law enforcement was present. By day, the area seemed fine. Check-out was smooth, and the staff was friendly. Overall, it’s not a place I’d choose for an extended stay, but it served its purpose as a one-night stop.

8

Marie

18 Mar 2023

·

Stayed 1 night

Clean room, comfortable bed. Close to Gruene, which was fun in the evening. Nice morning, breakfast staff.

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Month	Average price
January	US$77
February	US$77
March	US$98
April	US$92
May	US$100
June	US$102
July	US$122
August	US$107
September	US$82
October	US$95
November	US$102
December	US$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $84	18 $108	19 $118
20 $82	21 $79	22 $78	23 $78	24 $81	25 $127	26 $131
27 $81	28 $81	29 $82	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $136	3 $136
4 $87	5 $86	6 $88	7 $97	8 $97	9 $152	10 $157
11 $88	12 $88	13 $88	14 $88	15 $97	16 $135	17 $141
18 $88	19 $87	20 $87	21 $88	22 $108	23 $162	24 $162
25 $89	26 $89	27 $89	28 $88	29 $88	30 $130	31 $127

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Executive Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Accessible, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Best Western Inn & Suites New Braunfels

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Prices for upcoming dates