Name: SureStay by Best Western Irving Grapevine DFW North
Address: 4325 W John Carpenter Fwy, DFW Freeport, Irving, Texas, United States of America, Irving, Dallas County, US
Price range: US$63–US$73 per night
Rating: 7.37

What guests think

Across many mixed reviews of SureStay by Best Western Irving Grapevine DFW North, guests praise budget pricing and occasional friendly staff, but frequently report cleanliness issues, maintenance problems, and inconsistent airport shuttle experiences.

Common facility complaints include a dirty or unusable pool, unpleasant odors in public areas, and a kiosk-style check-in that can be slow. Rooms are often small and dated with noise and water temperature or pressure problems, though some guests found them fine for short layovers. Breakfast is widely described as a tiny snack bag or missing despite being advertised, and the industrial location offers little within walking distance. Expect a budget, airport-convenient stay with notable trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is available, but many guests report long waits, confusion, or dirty vehicles; a few found it convenient. The pool is often described as dirty, the exercise room smelly, and some equipment like elevators or vending machines problematic.

Related guest reviews

6

Dan

25 Oct 2025

·

Stayed 1 night

The room itself isn't as big as the pics suggest, however it was sufficient for what we needed (cancelled DFW flight and a cheap enough room). The front desk was very cordial and helpful. Overall it's an older property with some updates to make you not look as close to the dated things around (random DirectTV box hanging on top of the tv, random missing tiles, etc). The biggest issue was the airport shuttle, while it was on time, the smell of gasoline on our clothes was so bad the front desk guy noticed it right away - I'm shocked that van passed inspections being that bad, and the guy driving (the evening/10p shuttle) was talking with an accent that no one in the whole van understood, then he got a little moody when we all had to keep asking him what he was saying.

6

Minerva

8 Aug 2025

·

Stayed 2 nights

Airport Transfer was bad, I called ahead to inform my flight would get there at 1am, and told no problem call when you arrive and the 24hr airport shuttle will pick you up. I had to wait an hour in a lonely terminal smelling powerwash detergent. Also, room keys kept getting unprogrammed which was very inconvenient having to go back and forth to get it programmed. Pool should be cleaner, I didn't dare get it, which I really was hoping to use since I work a lot, was looking forward to a little swim. Besides all of this, it was ok, the price should be lower to reflect this service. The room carpet needs cleaning. I don't care for staff that just says ok, and all stays the same. Not going back, too pricey for this type of service. it's also a bit dated, should be cheaper.

4

david

8 Aug 2025

·

Stayed 1 night

Vending was broken, shuttle was free but dirty, nothing nearby, dirty pool, lights in window all night

2

Karen

24 Jul 2025

·

Stayed 1 night

Took elevator, the whole panel (the side with the buttons) just opened up, exposing all the elevator wiring, not safe at all. Room had a smell. No hot water. Called the front desk, no answer. Went to front desk, said they'd be right up, waited about 10 minutes, they didn’t come, called again, they came up, knob was messed up, so got hot water to take a bath, then tub stopper didn’t work. After 12 hrs of flying, was really looking forward to soaking in a tub. Took shower, shower head was horrible, dirty and had the crusties. No water pressure at sink. Toilet would randomly just start running. Mattress was old and freezer part of frig was a block of ice...

2

Vivian

16 Feb 2025

·

Stayed 1 night

I am really disappointed with this hotel. It took us 1.5 hours and get transferred from the airport to hotel due to limited shuttles. We got kicked off of one shuttle because they took other people behind us. The second shuttle took another 30 minutes in the frigid weather to get us. On that shuttle there were 2 spiders that climbed on me which was disgusting. The elevator area smelled like poo. The room we got was so far away from the front and the key didn’t even work in the freezing cold. My son got bit by some bug while he was sleeping. The breakfast was a super tiny muffin in a paper bag. To say I am disappointed is an understatement. I will never go back to this place.

6

Denice

11 Feb 2025

·

Stayed 7 nights

The airport shuttle was convenient. The grounds and hotel room were not very clean. There certainly was not a breakfast option, unless you count a bag full with a overprocessed muffin and granola bar.

4

Fernanda

22 Jan 2025

·

Stayed 1 night

took almost 2 hrs to get picked up by shuttle at the airport

10

Jasmine

24 Dec 2024

·

Stayed 1 night

Shuttle was nice to have from the airport, just make sure you call in advance. Fine place to sleep in between flights!

10

Judy

30 Oct 2024

·

Stayed 1 night

Room was clean . Quit all night, no freeway noise. Shuttle to airport was good

2

Paul

27 Oct 2024

·

Stayed 1 night

Their phone number on expedia/google is incorrect or their Wyndham IT needs to correct their call routing. No contact, no shuttle. No restaurant, no food. No open restaurants within walking distance. Shower malfunctioned, oscillating between scalding and freezing. Only one bug, so it's clear they're trying. Wyndham needs to put serious $$$ into this hotel. Also, get a dedicated shuttle or don't claim to have one. It filled up after two stops and left dozens of travelers behind to wait or get rideshare.

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Cleanliness

Cleanliness is a recurring issue, with reports of bugs or pests, stained linens, dirty carpets, and strong odors in public areas. A few guests noted clean rooms, but standards appear inconsistent.

Related guest reviews

2

Ashley

17 Oct 2025

·

Stayed 2 nights

Roches Blood on sheets

2

Fonda

3 Oct 2025

·

Stayed 1 night

Ants were in my bed 😡

8

Shante

2 Aug 2025

·

Stayed 2 nights

Rooms and property needs cleaning

2

Mariela

6 May 2025

·

Stayed 1 night

Terrible!!!! Croakroaches in the room, dirty walls and dirty carpet.

4

Joseph

6 Mar 2025

·

Stayed 1 night

The staff seemed busy with things other than the customers cheking in. The bed was very uncomfortable and all the white linen had grey to black stains.

4

Kiara

20 Feb 2025

·

Stayed 3 nights

Not clean. Very old. I saw an ugly big bug in my room. Won’t visit again.

4

deann

26 Jan 2025

·

Stayed 1 night

I had roaches in my room.

2

Mariah

25 Oct 2024

·

Stayed 2 nights

It’s was dirty and had bugs. We found needles in the room. They never wanted to service our room

4

Kiara

7 Oct 2024

·

Stayed 3 nights

Stained sheets Dirty tub Bugs in room

2

Shelby

5 Oct 2024

·

Stayed 7 nights

Beds where bad and room was dirty.

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Rooms

Rooms are small and dated with frequent maintenance problems such as faulty showers, weak water pressure, broken lamps or hair dryers, and unreliable Wi‑Fi. Noise from other rooms or the surroundings is mentioned by several guests.

Related guest reviews

2

Karen

24 Jul 2025

·

Stayed 1 night

Took elevator, the whole panel (the side with the buttons) just opened up, exposing all the elevator wiring, not safe at all. Room had a smell. No hot water. Called the front desk, no answer. Went to front desk, said they'd be right up, waited about 10 minutes, they didn’t come, called again, they came up, knob was messed up, so got hot water to take a bath, then tub stopper didn’t work. After 12 hrs of flying, was really looking forward to soaking in a tub. Took shower, shower head was horrible, dirty and had the crusties. No water pressure at sink. Toilet would randomly just start running. Mattress was old and freezer part of frig was a block of ice...

6

Lisa

5 Feb 2025

·

Stayed 3 nights

Online checkin was pointless because they made me show my id and sign forms upon check-in anyway. There was a big domestic disturbance at 6 am the first morning and I feared for my safety. There was a building next to the hotel that had an alarm going off every half an hour all through the night every night there.

6

Lisa

2 Feb 2025

·

Stayed 7 nights

Not the worst hotel I’ve stayed in but not the best either. So called breakfast was a couple of small oat bars, a tiny muffin and a bottled water that I received only one time. I’m gluten intolerant so I gave them away. The bed was uncomfortable, the tile floors were sticky and it was a must to wear shoes or slippers in the room. There was also an occasional cockroach. Very noisy. You could hear almost everything in the adjoining rooms. Partying, arguing, baby crying, people going in and out of their rooms, car doors, etc. I did not sleep well the few nights I was there because of the noise.

4

Juan

16 Jan 2025

·

Stayed 1 night

Shuttle service poor, front desk at night poor, very low flow water in the shower, Kleenex box totally corroded and internet service is bad

2

SUNIL

10 Jan 2025

·

Stayed 1 night

WIFI Internet didn't work in my room. I could not finish my work and had to check out next day morning. All hotel front desk could do is restart the router a few times in middle of night which didn't help.

4

Chaitanya

6 Jan 2025

·

Stayed 1 night

Please do not go by looks of the photos being posted. The room size are smaller than I have ever seen and I travel quite a bit for both personal and work. The information being shared by the hotel staff was not clear. The shuttle service that they brag about is third party which mean they do not control it. It is shared by bunch of hotels together. I was waiting at the airport for more than 45 mins (I was informed 5 to 30 mins time for shuttle) and finally some other shuttle was kind enough to give me a ride. Fortunately, I stayed only one day and I am glad it was just one day but would not recommend anyone.

6

Annesha

23 Dec 2024

·

Stayed 1 night

Uncomfortable beds, nonfunctional equipments like hair dryer. Good staff and convenient parking.

8

HUGO

26 Oct 2024

·

Stayed 3 nights

The property is in good location pretty convenient for my business, a little noisy for the Hi way and the airport.

6

Acolia

11 Oct 2024

·

Stayed 4 nights

Rooms could be updated. Pictures look better than the in person view. More like a truck stop hotel. Says it have free breakfast but they give you granola bars and pop tarts. Requested 2x for clean towels never got them. The only decent part of the stay was the hot water and Dove body wash.

4

Taylor

15 Sept 2024

·

Stayed 1 night

Tub was broke Tv was didnt work and the ac wasnt good

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Service

Staff feedback is mixed, ranging from kind and helpful to rude or unresponsive, and housekeeping requests or wake‑up calls are sometimes missed. The kiosk-style check‑in often causes delays and frustration.

Related guest reviews

8

Remington

17 Oct 2025

·

Stayed 1 night

Check in was through a machine so it took awhile but other than that it was a good stay. The room was clean and friendly staff. Unfortunately we left before the breakfast was served so we did not get a chance to try it.

2

Michal

16 Oct 2025

·

Stayed 1 night

Employee repeatedly hung up on me intentionally and then muttered on one occasion, "muther fer" Unprofessional behavior. No courtesy call despite the fact that i requested one, so i ended up missing my shuttle.

8

Luis

29 Jul 2025

·

Stayed 1 night

Needs more furnishing, young man who attended me in thr front was the best part of the hotel, he was very helpful

2

Chris

1 May 2025

·

Stayed 1 night

There’s a guy standing at the counter, but they still make you check in using an online kiosk where there’s another person who is God knows where and is impossible to hear check you in. All while somebody who is standing right there next you could do the same job faster and help be more clear with instructions. Well they are standing there. They’re just watching you struggle with this person on a kiosk. It’s the stupidest thing I’ve ever witnessed and been involved in in my life. What’s the purpose of having the guy at the front counter if I have to talk to somebody over the Internet? What is the point? Tell me id love to know

2

Tonya

1 Apr 2025

·

Stayed 1 night

It was not good. The external hallway smelled of sewer. The check in was OK, but I asked how to walk to Denny's and was not told that there was no real way to walk there. The peep hole in the door was taped over with part of a wrapper for a makeup remover. I asked for a wake up call to get to the airport in the morning, they said it would happen, but it didn't.

2

Amy

13 Jan 2025

·

Stayed 1 night

We ended up sleeping in the airport because we made several attempts to call for the hotel shuttle with no answer. Wait...one time they did pick up the phone then promptly hung up.

4

Mark

11 Jan 2025

·

Stayed 2 nights

Lady on the front desk was very rude. When I said that I wanted to check in she looked me up and down and told me that they had no rooms. Then after I told her I already had a booking she looked angry. Gave me my room key and no information or even tell me how to get to my room. I had a jacuzzi room and the tub was in the lounge room. But was still nice. Probably wouldn't book here again.

8

Camilla

21 Nov 2024

·

Stayed 2 nights

The lady reception in the morning shift was great at her service! She helped me with shuttles to and from the airport, secure my son iPad we left at the lobby and always have the smile on her face!

2

HAONAN

19 Nov 2024

·

Stayed 1 night

EMPLOYEES WERE NOT FRIENDLY TO ME AND ATTEMPTED TO OVERCHARGE ME!

10

Sean

21 Oct 2024

·

Stayed 5 nights

I checked in with ease and the room looked exactly like it did on the website. I needed to check our a few days early but the front desk staff told me I could not check out because my reservation was until the 21st. She added that my room would be available if I chose to come back. This was odd and I reached out to the number that texted me a welcome and they were able to get me checked out without a problem. Overall I had a great time and my stay there was awesome. Good times!

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Location

Convenient for DFW with quick airport access, but the setting is industrial with little within walking distance. Some guests mentioned traffic or aircraft noise and occasional safety concerns.

Related guest reviews

8

William

13 Oct 2025

·

Stayed 1 night

Nice place close to the airport.

6

Carly

7 Aug 2025

·

Stayed 3 nights

It was near everything including the airport however it is in an industrial park which I didn't realize. The property was poorly kept and needed significant upgrades. The pictures definitely didnt match the property.

10

Nasicea

27 Jul 2025

·

Stayed 3 nights

There were no places to eat or shop that were near by

6

Darry

6 Apr 2025

·

Stayed 1 night

Sketchy area.

6

Naomi

25 Mar 2025

·

Stayed 1 night

I don’t like the fact that there is access to the rooms and elevators from the parking lot.

6

Lisa

5 Feb 2025

·

Stayed 3 nights

Online checkin was pointless because they made me show my id and sign forms upon check-in anyway. There was a big domestic disturbance at 6 am the first morning and I feared for my safety. There was a building next to the hotel that had an alarm going off every half an hour all through the night every night there.

10

Pearl

9 Jan 2025

·

Stayed 1 night

I enjoyed the transportation, and convenience of location. Clean quiet rooms

8

HUGO

26 Oct 2024

·

Stayed 3 nights

The property is in good location pretty convenient for my business, a little noisy for the Hi way and the airport.

6

Mario

1 Oct 2024

·

Stayed 2 nights

DFW airport accessibility within 10 minutes

6

Daniel

4 Sept 2024

·

Stayed 10 nights

Overall felt unsafe

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Dining

Breakfast is minimal or missing despite being advertised, usually just a small snack bag with a muffin and granola bars. Variety is limited and several guests felt the listing was misleading.

Related guest reviews

10

Monty

29 Jul 2025

·

Stayed 2 nights

Breakfast was pretty weak, cereal, toast and cheap muffins, don’t advertise free breakfast if that’s all you’ve got, say cereal and toast, you’ll lose half your bookings!

10

Lorraine

23 Mar 2025

·

Stayed 3 nights

It was dirty outside the motel. This could be due to how windy it was on most days. Inside was good. I wouldn't consider the free breakfast a breakfast at all. It was a snack bag with 2 granola bars, tiny muffin and a little orange juice. No variety whatsoever.

6

Stanley

11 Mar 2025

·

Stayed 2 nights

They said breakfast included but it’s breakfast in a bag, cupcake and snacks!

6

keith

24 Feb 2025

·

Stayed 1 night

I was only there from 1am to 8am. I choose this hotel for the price and the free breakfast. The room was great, comfortable bed, clean, modern. Unfortunately there was no breakfast, not even a banana. Hotels.com and google advertised free breakfast... They have a free shuttle to the airport every 45 mins. I had to take an uber so I could get some food before the flight. Unexpected costs from a canceled flight. Hope they will update their listings for future guests who could use that free breakfast.

6

Daniel

17 Feb 2025

·

Stayed 4 nights

I booked this property because breakfast included. To my surprise, the so call breakfast is 2 mini muffins, 2 tiny chocolate bars and 2 bottle water. On the last day, they even run out of bottle water. The staff told me if I want battle water, I can pay and buy from the vending machine.

6

Stevão

27 Jan 2025

·

Stayed 7 nights

No breakfast like it was discriminated. Ive paid for a room with breakfast and there was no breakfast

8

Veronica

20 Dec 2024

·

Stayed 2 nights

Free breakfast advertised when booking is misleading, we got a paper sack with a muffin and 2 granola bars

4

Jared

9 Nov 2024

·

Stayed 1 night

Dirty, out dated, over an hour for the free transfer from the airport, small muffin and granola bar in a sack for their free breakfast. Didn’t expect much and they delivered.

4

Maria De Los Angeles

5 Sept 2024

·

Stayed 1 night

I don’t know why they offer breakfast if they only give snacks

8

Peter

2 Sept 2024

·

Stayed 1 night

Basic overnight hotel for layovers or early morning departures from DFW. It says breakfast included but its just a cookie and little fruit bar in a brown bag. As long as you're not expecting a 5 or 4-star hotel, it is good value for money. The rooms are clean with air-conditioning excellent.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$61
February	US$64
March	US$68
April	US$67
May	US$68
June	US$115
July	US$94
August	US$62
September	US$62
October	US$66
November	US$68
December	US$62

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $70	16 $63	17 $67	18 $67	19 $67
20 $69	21 $69	22 $69	23 $73	24 $73	25 $71	26 $64
27 $64	28 $64	29 $64	30 $64

Su	Mo	Tu	We	Th	Fr	Sa
				1 $64	2 $64	3 $64
4 $67	5 $68	6 $64	7 $64	8 $67	9 $68	10 $67
11 $64	12 $67	13 $68	14 $68	15 $67	16 $64	17 $71
18 $67	19 $69	20 $66	21 $73	22 $67	23 $66	24 $67
25 $67	26 $67	27 $67	28 $64	29 $67	30 $72	31 $67

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed (With Sofabed)

Suite, 2 Double Beds, Jetted Tub

Standard Room, 1 Queen Bed, Accessible, Bathtub

Suite, 1 King Bed (With Sofabed)

Suite, 1 King Bed, Jetted Tub (With Sofabed)

Standard Room, 2 Double Beds

Suite, 2 Double Beds (With Sofabed)

Standard Room, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay by Best Western Irving Grapevine DFW North

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