Jungala Hotel at VidantaWorld Riviera Maya

Double charged.

Amazing resort with multiple pool and dining options. Staff goes out of their way to make you feel welcomed. The room at Jungala was huge and extremely clean.

This resort IS TOO BIG. RIDICULOUS! You have to take a shuttle bus everywhere you go to get anywhere, insane food prices, jungala water park not included even though you're staying at Jungala?? Beautiful rooms, pools are pretty nice (but cold), but beach is rocky and not swimmable. Overall would not return. Staff are super nice but the size of the resort makes their job at trying to reserve stuff / restaurants/ communication near impossible. Just trying to do a load of laundry took an act of God. Never again.

The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.

Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.