U Hotel Fifth Avenue, Empire State Building

The room was very Small, dark . The room with noisy window air conditioner, Shower with hairs from last guest and a broken sink. And I paid 600 dollar for that For 1 night

I had an amazing stay at this hotel. The staff truly made the experience special — everyone was incredibly friendly, welcoming, and always willing to help with anything I needed. You can tell they genuinely care about their guests and take pride in what they do. The cleaning crew also did a fantastic job. The room was always spotless, organized, and refreshed perfectly each day. It’s the little details and consistency that really stood out. Overall, the service was exceptional from start to finish. Great people, great atmosphere, and a team that goes above and beyond to make you feel comfortable and taken care of. I would absolutely stay here again and highly recommend it to anyone visiting the area.

I’ll start by saying the location was great. Was able to walk most places. When we arrived, the lobby was under construction, and there was literally no place to sit, and barely enough room to even talk with the “front desk”. The staff was helpful and felt bad, but I feel like a heads up would have been appropriate. The room itself was very small, but clean. No dresser, no closet. No coffee in the room. Overall, not my best NY stay.

This place is so trashy. It’s insanely loud at night. I listened to cars honking at each other all night and I could hear someone’s phone call in the next room because the walls are thin. I made the staff change the shower curtain because it smelled so disgusting. Housekeeping doesn’t come in unless you specifically request them. There is one elevator and it’s stupidly slow. You can’t open/close the room door if the bathroom door is open even a crack. There are no amenities. This place is slightly better than serviceable.

Good location