Grand Beach Hotel Surfside West

Staff wasn't helpful or friendly. Asked for water when I checked in and was told I needed to go across the street to the other property to get it. Bloody Mary was $25.

For the price i paid, the room was not so clean and modern. Also, the pool was super hot, like a hot tub. Doesnt make any sense to heat the pool in the weather. For the hot tub, it s normal, but for the pool... We have to go elsewhere to find a normal pool

No service catastrophe hotel

Nice

We chose to book a King Standard Suite because of the specific features advertised—namely a king bed, a queen sleeper sofa, and two bathrooms. Those details played a big role in our decision, so we expected the room to match what was described. During our stay, we asked to move rooms due to a neighboring guest violating the non-smoking policy. We do appreciate how quickly the staff handled that situation. However, the room we were moved to was not comparable to what we originally booked. Instead of a suite, we were given a standard room with a single king bed, one bathroom, and a balcony. It was missing the extra space, sleeper sofa, and second bathroom that were key reasons we chose the suite in the first place. What was frustrating is that we were told the two rooms were considered equivalent and that there would be no change in the rate. From our perspective, that simply isn’t accurate—there’s a clear difference in both space and functionality between a suite and a standard room. The hotel did waive facility fees for two days, which we recognize as a goodwill gesture. However, this didn’t fully make up for the downgrade in accommodations. We also reached out through Hotels.com, but unfortunately, their response—along with the hotel’s—was less than satisfactory, and no further resolution was offered. Overall, while the staff were polite and the property itself was fine, the mismatch between what was advertised and what we actually received is concerning.