Holiday Inn Express Hotel & Suites North Conway by IHG

Great girls get away! Clean room, decent pool and hot tub clean!

I loved the pool and hot tub! The breakfast man was so friendly, charming and helpful. Excellent offerings at breakfast! Bed was super comfy and room well appointed. Only disappointment was that walls are paper thin and it sounded like my neighbors rambunctious kids were in my room. I was next to a blocked off construction zone and didn’t hear a sound from them!

We decided to stay the night in Conway, NH. Ilooked up several hotels and the Holiday Inn looked great online and I booked it for the night. The room looked like it hadn't been cleaned in a while, there was dirt on the floors and body hairs, dust and small trash along the edges, in corners and under the bed. I did not feel comfortable walking barefoot on the carpet and neither did my wife. The bathroom wasn't very clean and there was no hand soap. When I went to the front desk to aquire some, the person did not have any and offered me some extra shampoo for washing hands. I needed to wash some clothes and there was only one washer and one dryer on the first floor. The lady at the front desk told me where they were and I went to use them only to find that the washing machine was broken. So, I had to find a laundromat instead and I was suprised that the lady at the front desk did not even know about the washing machine. Iwent and told her so that she would know. Breakfast was disspointing which was one of the main reasons I selected this hotel. Also, the office behind the front desk had the hotel manager who had her door open and the whole lobby area smelled awful from an incense burning. Iwanted to say something but was just done. Overrall very disappointed. I would not recommend this hotel nor do I intend to return.

The staff is awesome and friendly and helpful. They are undergoing renovations so it wouldn't be fair to say it wasn't clean, it was, but there were a few things that I hope they include as the reno continues. The tub was worn and chipped. The bathroom door didn't close all the way. The controls for the AC didn't work. (The room was cool thankfully but we were unable to adjust it), phone is broken and all of the easily accessible outlets (at the bases of the lamps) were too loose to grip the plugs so had to move the nightstand to get an outlet to charge my phone. The TV remote was useless, all you could do was scan up and down, the guide button and channel numbers didn't work, it was weird. The pool was nice and clean, plenty of towels and a small outdoor area with some shade. Only 3 of the 8 or 9 jets in the spa were working. Breakfast was surprisingly good, lots of hot and cold choices and the coffee is amazing. Oh, the beds are super clean and comfortable. Overall for me I'd give it a 7 out of 10, but they'll be even better with the full renovation. 😁

My stay was bad the second day I Resquet for a room service there was only 1 staff she told me she was going to do it because I was already heading out came back nothing was done,on the website there a laundry it was not working at all the dryer was broken but my stay was not bad the cooked was a nice individual and the older staff to the front was nice

Property is a great. Even thought they are going through a pretty extensive renovation they are paying attention to not interrupt the guest experience. Nice pool and hot tub and breakfast.

Breakfast options were great!! The staff was very attentive and helpful! We loved the pool, but there were often no towels at the pool area and we would have to get them from the staff. We really enjoyed our stay though!

The King Bed room was nice and large, clean bathrooms. The breakfast buffet was great, lots of choices, not just cereal and pastry. The indoor pool was nice. We used the hot tub as well. Great stay for the price.

This hotel is in need of some repairs and just general work. When we got to the lobby, there is working being done. We checked in and arrived at our room, we found out room to be one door away from what we are told is just a paint job - but it looks worse. It was dusty and terrible. Our door was open and the toilet didn’t work. I called down to get a new room and we were moved a door down - directly next to the work being done. The inside was fine - although the tub needed a replacement. The pool was gross - lots of balls of hair and needed a cleaning. The only good thing was the man in charge of the breakfast. He is delightful! Pics are of what we saw from our hallway door.

Overall great stay. Rooms were clean, although it did feel like the carpet could use a shampoo. Beds were comfy, sheets smelled clean. The pool and hot tub appeared very cloudy. The tiles around the edges of the pool, especially the depth markers, need some scrubbing. Bottom step of the pool ladder was broken.

Bathroom was dirty

Mold in room, bathroom not clean

Great girls get away! Clean room, decent pool and hot tub clean!

The room was absolutely disgusting. As soon as we entered the room there was a musty, mildewy smell. Bathroom shower curtain was orange and brown stained. One bed has dirty sheets with blood stains. Room was dirty, moldings and floorboards missing. Do not stay here- it’s gross.

The hotel was being renovated & dust was everywhere. Our room smelt musty. When i was showering, the shower wasn't completely clean. Long black hair on the walls & floor of the shower. Plus, the shower tub floor was extremely slippery & I slipped & fell out of the shower. Even the handicap bar was slippery & I couldn't hold onto it as I fell. I had to yell for help & get my wife to help me up off the bathroom floor.

My experience was far from pleasant. From the moment we walked into the room, it felt old, dirty, and unwelcoming. The bathroom was a major disappointment – the shower had noticeable rust stains, and the toilet was left with unpleasant brown stains (you get my drift) so the toilet was not cleaned prior to our arrival, making it feel grungy and unhygienic. There was also long strand of hair on the floor. The Keurig in the room was covered in dust, clearly not cleaned in a while and the room itself was outdated. The breakfast was equally disappointing. By the time we went for breakfast (7:30), they had already run out of bagels, the sausage patties were like rubber, and the breakfast sausages looked undercooked. There were no eggs left within the first hour of breakfast service and was not replenished that we noticed, and to top it off, they ran out of hot water, so I couldn’t even make a cup of tea. We had to go next door to McDonalds to have breakfast. Overall, the hotel desperately needs a thorough cleaning and some serious updates. It was not a comfortable or enjoyable stay, and I would not recommend it.

Unfortunately had a terrible experience. The lobby and halls were filthy. When we got to our room, I immediately noticed stains on our bed sheets, hair on the pillows, dirt on the floor, long hairs all over the shower, used contact lenses on the sink and stains in the toilet. Clearly the room hadn’t actually been cleaned, but was made to look like it had been (ie beds were made and towels were folded and hung). Housekeeping came back and cleaned a few things up, but service and quality is very much lacking at this hotel. There are plenty of other places to stay in this area.

The hotel was dirty, our room was not clean had ants in the bathroom the tub had hair and yucky brown water in it. Was not well maintained.

This hotel is very unkept! They have been renovating for the past 4 years and the rooms still smell musty, wall paper peeling off around the windows, and tub was absolutely disgusting! We had to change rooms cause we couldn’t breathe in the first room! Jacuzzi wasn’t very hot and the pool kept overflowing into it! The only good thing about this place was the breakfast and the gentleman who runs the breakfast (Leslie) was very nice to talk to! If you’re looking for comfort and cleanliness it’s not here! Probably won’t be back

This hotel was a huge disappointment. The actual hotel itself is dated, which I do not mind. However, our room was disgusting. There was hair from previous guests in the bathroom sink, and the shower. The room was so dusty on the end tables and lamps I could have written a message in the dust with my fingers if I wanted. There was a liquid spilled and dried all over the thermostat, which I’m assuming was from a previous leak as the ceiling was stained yellow in certain spots. Definitely will not be returning if I stay in the area again.

I loved the pool and hot tub! The breakfast man was so friendly, charming and helpful. Excellent offerings at breakfast! Bed was super comfy and room well appointed. Only disappointment was that walls are paper thin and it sounded like my neighbors rambunctious kids were in my room. I was next to a blocked off construction zone and didn’t hear a sound from them!

It was fine/basic. The worst part was the AC in our room didn't really cool the temp much.

Great staff! Excellent service, good breakfast. The rooms are outdated but clean. The pool area was is nice and clean.

Room was an average room. However noise level was more than we liked. Room was next to elevator and shared a wall with the breakfast area which was fairly loud from 630am til 9am. Staff was friendly and helpful.

I hope thay plan on updating this place ac never shuts off vanity was made super short people walls in hallways need painting. At best i rate this place a c

The staff is awesome and friendly and helpful. They are undergoing renovations so it wouldn't be fair to say it wasn't clean, it was, but there were a few things that I hope they include as the reno continues. The tub was worn and chipped. The bathroom door didn't close all the way. The controls for the AC didn't work. (The room was cool thankfully but we were unable to adjust it), phone is broken and all of the easily accessible outlets (at the bases of the lamps) were too loose to grip the plugs so had to move the nightstand to get an outlet to charge my phone. The TV remote was useless, all you could do was scan up and down, the guide button and channel numbers didn't work, it was weird. The pool was nice and clean, plenty of towels and a small outdoor area with some shade. Only 3 of the 8 or 9 jets in the spa were working. Breakfast was surprisingly good, lots of hot and cold choices and the coffee is amazing. Oh, the beds are super clean and comfortable. Overall for me I'd give it a 7 out of 10, but they'll be even better with the full renovation. 😁

Bed needs upgrade.pillows not good.hard to regulate room temperature.

Room appeared clean but the bathroom smelled horrible. Could see mold close to the ceiling

Michael at the front desk was AMAZING. He was courteous, helpful, and so great to chat with! The room was less desirable. It was a little outdated, the outlets barely held plugs, and the AC/heating vents were very musty and barely cooled the room. It seemed as if renovations were being completed, so we’d be willing to give them another shot.

Receptionist had a little attitude. Wanted king size bed vice two queens. Not nearly filled up and they had no king beds. Shower and stub needed much help.

Nice, reasonably priced place. Stayed there one weekend while coaching some races at Attitash, and liked it enough to stay there again for races the following weekend. The front desk staff was friendly and accommodating and the guy in charge of the nice free breakfasts (with a really cool pancake making machine) was awesome!!

The staff working the table when I came in was very rude and very unhelpful place is very dirty not sure if work is being done or what not but I do not recommend this hotel spend a couple more dollars and bring your family somewhere worth it 0-10 recommend

We love this hotel and it's staff we stay here often. Right now they were renovating, but all hotels need to upgrading from time to time. We have never had any complaints and I would imagine if we did they would handle it quite quickly for us. One of our favorite people that work here is Leslie in the kitchen and dining area. He is very good at his job and takes quite a lot of pride in it and it shows. He dared to take a vacation and leave us with another attendant for a few days and I let him know that is never to happen again. Lol. The front desk staff is also lovely. As many times as we have stayed here I have never once had an issue. While traveling back and forth from New York to New Hampshire during a very hard time rescuing six children and dealing with court cases and such, we always felt a sense of relief when we were in the hotel during those very stressful times. The staff at this hotel will never know how much we appreciate always feeling that way the minute we walked in the door. It was the one bright spot in a very dark time. In the end we won and the children are safe! We still love coming to this hotel when we're back in the area for happier reasons.

Was given a room card key that was being used by another guest - a couple that I walked in on - could have got me killed - horrible experience

The staff is awesome and friendly and helpful. They are undergoing renovations so it wouldn't be fair to say it wasn't clean, it was, but there were a few things that I hope they include as the reno continues. The tub was worn and chipped. The bathroom door didn't close all the way. The controls for the AC didn't work. (The room was cool thankfully but we were unable to adjust it), phone is broken and all of the easily accessible outlets (at the bases of the lamps) were too loose to grip the plugs so had to move the nightstand to get an outlet to charge my phone. The TV remote was useless, all you could do was scan up and down, the guide button and channel numbers didn't work, it was weird. The pool was nice and clean, plenty of towels and a small outdoor area with some shade. Only 3 of the 8 or 9 jets in the spa were working. Breakfast was surprisingly good, lots of hot and cold choices and the coffee is amazing. Oh, the beds are super clean and comfortable. Overall for me I'd give it a 7 out of 10, but they'll be even better with the full renovation. 😁

Wait to check in and wait for almost 1 hr. due to long line. Check In staff has little knowledge of handling costumer complaints and processing.

Michael was welcoming when we arrived an hr before checkin. room was ready which was great room was clean and comfortable Morning breakfast was just what we needed to start the day. Gentleman in charge of the dining area was happy and friendly. when checking out, Michael invited us to come to stay and shared that the hotel was going under renovations and would be even better on our next stay really good experience

Check inn is 4pm we had 4 rooms only 1 ready at 4. The last room wasn’t ready until 6:45pm!!

Check in on line was listed as 3pm. We were rudely refused and told to come back at 4pm. That was just the beginning.

friendly staff room not ready - waited 1hour and 45 minutes to get into the room

Hotel is in a convenient location. Room was a nice and clean. Did have a bit of a musty smell - probably from the air conditioner been off.

Coffee at breakfast was below average. This hotel is very conveniently located to shop the outlets that are right across the street.

Perfect location for a weekend hiking in the White Mountains

Good location

Very friendly staff! The area was convenient for everything- food and shopping, even activities. Strongly recommend!

Have stayed here several times, great location off the Main Street a bit for quiet lodging.

Love the settlers green outlets convenient location to hotel. Plenty of restaurants and a supermarket for any incidental needs.

Great area and clean. Everything so close and convenient. Walking distance to shops. Definitely would recomend and visit again.

Very nice property. Great location across from very nice shopping area. Rooms were clean and staff was wonderful!

Upon arriving at the hotel we were unable to check in until 4pm even though the website clearly states 3pm. The hotel is a perfect location for the settlers green outlet.

Nice, reasonably priced place. Stayed there one weekend while coaching some races at Attitash, and liked it enough to stay there again for races the following weekend. The front desk staff was friendly and accommodating and the guy in charge of the nice free breakfasts (with a really cool pancake making machine) was awesome!!

The breakfast was excellent. The person staffing the breakfast went above and beyond in helping and serving.

Location was good. Very dated and breakfast Was terrible

The staff is awesome and friendly and helpful. They are undergoing renovations so it wouldn't be fair to say it wasn't clean, it was, but there were a few things that I hope they include as the reno continues. The tub was worn and chipped. The bathroom door didn't close all the way. The controls for the AC didn't work. (The room was cool thankfully but we were unable to adjust it), phone is broken and all of the easily accessible outlets (at the bases of the lamps) were too loose to grip the plugs so had to move the nightstand to get an outlet to charge my phone. The TV remote was useless, all you could do was scan up and down, the guide button and channel numbers didn't work, it was weird. The pool was nice and clean, plenty of towels and a small outdoor area with some shade. Only 3 of the 8 or 9 jets in the spa were working. Breakfast was surprisingly good, lots of hot and cold choices and the coffee is amazing. Oh, the beds are super clean and comfortable. Overall for me I'd give it a 7 out of 10, but they'll be even better with the full renovation. 😁

This Holiday Inn is our "go to" when visiting North Conway. It's affordable, clean, safe and comfortable and we have anything we need. There are grocery stores close by, a Walmart and lots of good restaurants. The staff are all friendly and willing to help and the breakfast, each morning, is very good with a terrific selection.

My experience was far from pleasant. From the moment we walked into the room, it felt old, dirty, and unwelcoming. The bathroom was a major disappointment – the shower had noticeable rust stains, and the toilet was left with unpleasant brown stains (you get my drift) so the toilet was not cleaned prior to our arrival, making it feel grungy and unhygienic. There was also long strand of hair on the floor. The Keurig in the room was covered in dust, clearly not cleaned in a while and the room itself was outdated. The breakfast was equally disappointing. By the time we went for breakfast (7:30), they had already run out of bagels, the sausage patties were like rubber, and the breakfast sausages looked undercooked. There were no eggs left within the first hour of breakfast service and was not replenished that we noticed, and to top it off, they ran out of hot water, so I couldn’t even make a cup of tea. We had to go next door to McDonalds to have breakfast. Overall, the hotel desperately needs a thorough cleaning and some serious updates. It was not a comfortable or enjoyable stay, and I would not recommend it.

I could see they were work on some renovations. Breakfast was good and the staff were very friendly and kept the breakfast area clean.

Wonderful comfortable stay. Best breakfast anywhere

Not a very good breakfast.

The reception was horrible at check-in and check-out, staff not friendly, people who barely answered questions. We had to get breakfast and eat it in the room, go up with the food holding a cardboard tray through the elevator full of people in the same situation because the breakfast area was closed due to renovations and no one warned us before we arrived, maybe for fear of canceling the trip, anyway. Horrible experience.