Residence Inn by Marriott Gaithersburg Washingtonian Center

Very spacious & comfortable. Breakfast was great. Pool was nasty looking though.

Staff was very friendly. Parking is not free, and the pool is not functional.

Excellent location. Great pool. Loved our stay.

The pool dont ready yet

Great property great staff clean rooms. Only thing I didn’t like was paying 10 bucks for parking

The overall stay was great I would definitely go again but unfortunately the pool was not functioning for the entire 8 days we were there and we were also not infromed until our arrival.

The pool was not open but our stay was terrific otherwise.

Pool doesnt open until memorial day and it should be plainly and ststed on multiple locations. Staff was very friendly, excellent customer service, great breakfast, rooms are well appointed

Need to disclose the parking fee attached to the bill.

Was good value. Staff was very professional and helpful. Pool was not in great condition and snack shop was mostly emptied out. Our room was very clean but did have a mildew scent. However, for the price and convenience it was a decent stay.

Check in was not ready at 4pm The toilet is not working There is a cockroach in the bed. A horrible stay

Front desk staff were very friendly. But the Room smell like cigarette all the time. Sheets were not clean. And when I requested to change room, staff said no rooms available to change. Room service only took garbage out, dis not change bed covers at all for my 5 night stay. Disappointed

Very convenient location next to major highways. The room is spacious and has excellent floor plan. The hallway and elevators are not clean however, and the smell of cooking from other rooms can drift into your room. The room cleanliness is adequate and average. Breakfast is adequate with a good selection of fresh fruits and yogurt. The outdoor sitting area is a plus. Overall, this is very comfortable, adequate and fairly priced option for an extended stay in Wash DC. The metro station is 1.5 miles from the hotel.

I was there for 7 days. My room was cleaned once. 1 TIME, AND THAT WAS MY SECOND DAY THERE.

The first day, the Manager in charge was very nice and attentive, which I appreciated. However, on the second day I reported a water leak in both the bathroom sink and the kitchen, and it took two days for the issue to be resolved. Regarding cleanliness, I noticed a dead bug on the closet door, which I left intentionally to see if it would be cleaned, but it remained there for two weeks. Additionally, two of the towels provided had a bad odor, so I did not use them. I also reported that one of the shampoo and conditioner dispensers was broken, but it was never replaced during my stay. On a positive note, the staff working in the restaurant—especially during breakfast—were excellent, very attentive, and consistently provided great service.

First, let me say that the staff at the front desk were all very polite and accommodating. The issues that I had were with the hotel itself. I stayed for four nights as I have recently relocated to the area. The television was broken in the bedroom of my suite; there was trash piled up in the hallways every night; and there were also people hanging out around the doors smoking, cursing, and essentially just loitering. I had to change rooms twice due to broken door locks. On my last night there, there was a mouse in my room!! The desk clerk was very nice. She apologized and moved me to a different building. While that building was clean and free of bags of trash in the hallways, the bed was itchy! I left there at 2:30am in my pajamas. I went and checked into the Marriott instead. It was one of the worst hotel stays that I’ve ever had. I am Marriott brand loyal, because I know what I’m going to get - USUALLY. But not this time, this place should be closed, fumigated, renovated, and turned back into a Residence Inn, because right now it’s functioning more like a cheap motel. I really hate to leave bad reviews, but my experience was really awful. I wouldn’t advise staying here.

El entorno excelente, la propiedad en buenas condiciones solo que la limpieza es terrible, no limpian todos los días y tampoco lo hacen bien, encontramos basura debajo de la cama y la alfombra sucia.

The hotel was in a great location. The carpet in the hallways needs cleaning. The staff was friendly and attentive. The room amenities were adequate. The breakfast was pretty decent.

I was honestly quite disappointed by this Residence Inn location. The buildings themselves are clearly a bit dated, but that wasn't the main issue. The hallways of the building I stayed in (building B) smelled - like a vaguely musty, humid, poopy smell. When I first walked into the building, I thought it was just because it was a little warm that day (the reception building was also quite warm - while checking in, I was wondering if their a/c was working), but the smell persisted throughout my three-night stay. Thankfully, the room did not smell - I would have refused to stay there if it did. And luckily, my room was very close to the building entrance. I literally would make a beeline for the exit when leaving and my room when coming back, open-mouth breathing the whole time so I didn't have to smell whatever it was that was going on. I've stayed at other Marriott properties in this same area and they've been great and the location is indeed highly convenient but I can say that without question, I won't be coming back to this Residence Inn location.

Was good value. Staff was very professional and helpful. Pool was not in great condition and snack shop was mostly emptied out. Our room was very clean but did have a mildew scent. However, for the price and convenience it was a decent stay.

Rooms were comfortable

Very quiet, nice kitchenette with full fridge, stovetop and ice machine. Comfy bed. Very good breakfast buffet. Bus stop across street, easy to take Ride On 74 bus to Shady Grove metro station, and from there Red line into DC.

Spacious layout, clean, near the Rio. Would stay again.

Breakfast was above average and areas clean. Good job. Air ventilation system extremely inefficient... A reason I would have to think twice before returning. The other reason was the poor sound rating preventing quiet enjoyment.

Its convenience to the attractions and amenities of the area is superb. Price was very reasonable. Gave it a low rating on cleanliness as it stated our room would have a cleaning every other day and yet no one came for the first 7 days of our 8 day stay. Also, the internet service was down the first day or two and spotty rest of stay.

Great place for a family to stay because of 2-bedroom suites. Many food options along the ery walkable path along the lake. Great place to meet up with people when come into town. Price was similar to single room in the fancy hotel in the area, so great for families that need two bedrooms, two bathrooms, and a kitchen/living room. It even had a gas fireplace! Very comfortable. Good free breakfast. Great stay!

A poor room layout puts the HVAC ducts 2 feet from the bed. Very loud cycling on and off during the night.

The staff were very friendly but the room felt dated, in particular the bathroom. The tub looks old. The towel bar a little crooked. The toilet handle needed jiggling to stop it from running. I always trust a Marriott but I think for the rates they charge, this one could use some updating

nice and spacious

Bedroom and living area were both dimly lit. One bedside light was not working, I contacted the front desk and was told it would be repaired, but after four nights in the property it was never fixed. The noise from the interstate highway was annoying. The HVAC noise was loud and unlike white noise it varied continuously which made it difficult to tune out. Twice while walking to and from the breakfast buffet I was sprayed by the irrigation system which intrudes on the sidewalks

The front desk staff were so welcoming, friendly and helpful.

The room was clean and nice but my hot water in the shower barely got warm. And the service from the front desk was absolutely terrible

My home in the US. Has been staying here for one month. Staff is so nice and efficient. Wonderful experiences!

I enjoyed the wonderful breakfasts. The kitchen staff was excellent.Raina was especially helpful. Actually I found all the hotel staff to be friendly and helpful. I will definitely return.

The room was great! Check in was a little rough but they worked it out and went above and beyond to make it right. Would definitely stay again

Really great service the staff was amazingly helpful thanks again staff for all the help

As always, this hotel is amazing. Everything is excellent, and the staff is incredibly attentive. Highly recommended!

My experience at Marriott was disappointing. Upon check-in, the initial room assigned to us had a strong cigarette odor, likely due to a previous guest smoking in the room. This necessitated a return to the front desk to request a different room. Unfortunately, the key to the second room wouldn't work, leaving my family and me stranded in the cold night. The front desk staff, acknowledging the inconvenience, promised to compensate us with loyalty points for the hassle we endured. However, instead of receiving the promised compensation, we were unexpectedly charged an additional $20 fee for two days car parking.

Great staff all around, I had an issue with my door a few times but Jose was very helpful as the maintenance man and made sure everything was fixed personally. Jacquline was great during check in and whenever I needed something from the front desk she was right on it.

The front desk staff was very helpful. The maintenance guys were great. The General Manager helped us greatly with long-term reservations. Everybody was friendly and accommodating. The breakfast buffet was consistently good. We will stay there again.

Very quiet, nice kitchenette with full fridge, stovetop and ice machine. Comfy bed. Very good breakfast buffet. Bus stop across street, easy to take Ride On 74 bus to Shady Grove metro station, and from there Red line into DC.

Great place to stay in awesome area. Tons of places to eat within walking distance

Close to highway so. Onvenoent for commuting. Shopping center nearby and plenty of restaurants.

I stayed with a group at the Residence Inn Gaithersburg for 15 nights. The hotel location was great, 5 minute walk to the Rio Shopping Mall with lots of restaurants, quality shops, and a Super Target for groceries. The hotel serves hot breakfast every morning, included in the room rate. Each room has a full kitchen, including stove and dishwasher, and equipped with dishes, silverware and more. The staff were very friendly, courteous, and managed several special requests without any problem.

Its in a very peaceful location as well as not 3 mins away from many dining and shopping options

Great location!

It’s convenient and close to restaurants and other activities around the Rio.

Great location

I love neighborhood

Great location and friendly staff. I would do stay again.

Very quiet, nice kitchenette with full fridge, stovetop and ice machine. Comfy bed. Very good breakfast buffet. Bus stop across street, easy to take Ride On 74 bus to Shady Grove metro station, and from there Red line into DC.

Breakfast was above average and areas clean. Good job. Air ventilation system extremely inefficient... A reason I would have to think twice before returning. The other reason was the poor sound rating preventing quiet enjoyment.

Breakfast was fresh. I just eat different things for breakfast. Not the facilities fault.

We could not have had a more pleasant stay! The staff was so welcoming and kind, and the breakfast was always so delicious. I would definitely stay here again!

We really enjoyed our stay. The staff was super nice. Breakfast was plentiful. It was very clean in the room and out, including the pool. Room was spacious and had a great kitchen/living area. Close to many "viby" restaurants! Fun and functional all around! Highly recommend!

Cleanliness and the breakfast!

I stayed with a group at the Residence Inn Gaithersburg for 15 nights. The hotel location was great, 5 minute walk to the Rio Shopping Mall with lots of restaurants, quality shops, and a Super Target for groceries. The hotel serves hot breakfast every morning, included in the room rate. Each room has a full kitchen, including stove and dishwasher, and equipped with dishes, silverware and more. The staff were very friendly, courteous, and managed several special requests without any problem.

Room was very clean. I asked for a quiet location because I'm a light sleeper, and my room was indeed quiet and I slept just fine. Hot breakfast and coffee were good. I thought I was getting a full kitchen - had a small stove but no oven (did have microwave). Comfortable desk chair for computer work and reading. Courteous staff. Will stay there again.

We reached the property on the 20th September 2024. Checked in Good experience. Entered the room a used blanket found in the closet. We had no idea or information that house keeping is every second day. It was quite a surprise!! Breakfast was terrible, rotten oranges , baggels were dried and hard, limited options. Few days they had a excuse of saying that they did not receive supply's . We reached the GM she was a understanding women and gave us one nite free of charge!! Hope they improve on the services, for the price they are asking!! 132$ was just not worth it. Areas around are safe, Rio next door, lots of restaurants to hang out.

good breakfast