AC Hotel by Marriott New Orleans French Quarter

The room and lounge area clean. It doesn’t really offer a restaurant and the 6th floor outdoor terrace was a wreck old furniture and not set up for use. The staff was helpful and nice. The elevator was broken in the lobby and we had a long walk around to get to our rooms with a cart because of stairs. Nice for a short stay

There weren't many options at breakfast but at least it was something. The halls and the rooms are absurdly dark. The bathroom was spacious. They don't have a pool. They have a terrace with a view to nowhere.

Cost of valet was too high and each time we had to wait 20-30 mins. for them to bring the care Room service Out of shampoo and body wash. Called in the night and never got it. Had to call again in the morning Room and lobby were clean.

Has valet parking

Valet service was horrible. Had to wait nearly an hour to get the car back. Loud noises and quarrels in the hallways late in the night.

It was close to every thing . The only thing I wish it had a pool

The good points: Very convenient location. Nice gym. Breakfast host very friendly and helpful. The less good: Tired in areas (esp outdoor space). Room very dark even with all lights on. Front desk personnel varied from helpful to defensive. We had an issue with one of our two reservations. It was ultimately resolved by the manager but it took some time and it was quite stressful. Overall, recommended for the price and location but not perfect.

Elevators didn’t work didn’t have a luggage carrier so it made it harder to get to the room. Had to go upstairs with kids in a stroller had to left them every time going out and come in because the elevator to our room didn’t work the Ice machine did not work on the floor.the bartender sit was on the phone will we waiting think she was in the back and it was her the whole time sitting there and didn’t say anything until the lady called her phone to let her know we wanted a drink. and ask the cleaning lady for a face towel she never came back.The check in lady was nice and the parking men was nice.

Overall, a good property. About 5-10 minute walking distance from Bourbon Street. Only downside is one of the elevators was out of service for the entire stay, which made it difficult and longer to get to the handicapped accessible rooms for 2 of the elderly guests with walkers. Other than that, it was fine.

The day staff are awesome, but the night staff don’t even answer the phone. The gym is quite small and the door doesn’t lock so non guests can enter. Only about 5 pieces of actual equipment, but they did have some free weights. The room was pretty small, but the bathroom was really nice. Valet was fast and helped with loading and unloading luggage. I would personally recommend the Hilton riverside, but it is about twice the price. Overall, decent experience, but won’t go out of my way to recommend to others.

The lobby area and my room was clean and smell good.

The hotel's location is very good, making it easy to walk to nearby attractions and restaurants. The hotel staff are also very friendly. Unfortunately, the cleanliness of the guest room was not very ideal. After checking in, I found that they did not change the bed sheets, so I had to go to the front desk to get them and then return to the room to change them myself. The equipment and hotel supplies in the room are also incomplete. Somewhat disappointed.

Room was filthy, staff is unprofessional and rude I would never waste my money on this hotel again, they give Marriott a bad name

Overall the property was clean in the lobby.. The staff members are very friendly… but for the room the area around the bed was dirty and not clean, we asked for new towels and they had stain marks on them.. I should the front desk management the videos I took of the room.. And she goes oh Im going into a meeting now I will bring that up, then she said oh sorry I'm not able to give you any money back because you paid in advance!!!!

Internet did not work in room, the TV offered Netflix but could never connect. The TV went off for over 2 days and did not allow me to use it. The bathroom was not thoroughly cleaned the toilet was filthy and the bed had stains. I would not stay here again

I rarely write reviews, but I feel it’s important to share my experience with this hotel. From the moment I checked in, it was clear that the property was nothing like the pictures advertised online. The photos were very misleading. When I got to my room, I immediately noticed blood stains on the bed covers, which was unacceptable. The bathroom ceiling was falling apart, showing signs of neglect and water damage. The floors looked like they hadn’t been swept or mopped in weeks, and unfortunately, the same could be said for the lobby area. The ice maker machine had visible mold, making it completely unusable. The entire building is extremely outdated and clearly hasn’t been maintained in years. Even the exterior desperately needs a fresh coat of paint. Overall, this was one of the worst hotel experiences I’ve had. Cleanliness and upkeep should be a basic standard, and this property failed on all levels. I would not recommend staying here until major renovations and proper maintenance are done.

Conveniently located within walking distance to the French Quarter, restaurants and public transportation. Room was clean, bed comfortable and we felt safe. We were greeted by staff every time we came into the hotel and any questions we had were answered. I have no complaints and will stay here again on my next visit.

On Monday 4/7 was laying in bed and all you could smell was pot. Walked out of the room and smelled it slightly. Went down to the Lobby and it was overwhelming. Found hair in the Bathroom. Would not stay at this place again

The atmosphere was nice inside, very elegant when walking in. The woman was very sweet to greet us every time we returned or wish us well when leaving. Valet was okay. They retrieved our car the best they could each time, given the busy area. I wish we got the text that our car was ready when we were going home. We never got a text. We had to constantly get up and check. The hotel location is great. It was in walking distance to every where we needed to go. At night the hotel is noisy. I don't know if it was neighbors or the staff, but it was close to the time staff would clean. A door kept slamming every 3min in our hallway while we were sleeping. This caused dogs to bark, which I had no idea the hotel allowed pets. I did expect at least some peace at night. I also did not expect the hall to smell of cigarettes, and then urine every time we returned to get to our room. Overall stay was poor vs the vibe in the lobby.

I stay at a lot of AC properties for business and this one was not typical at all of the Brand. I understand this is in an old building but it could still be much cleaner. The floor in my room was filthy. Wallpaper coming off the wall and stained. Found hairs on one of the beds as well. Most of the staff here were good but it will not be an AC added to my list for future stays. Plus, I can’t stand it when the Valet feels the need to change the radio station in my car to their own tastes…totally unnecessary.

Good location. Hotel room is small and very little drawer space for clothes etc. Price was right for quick stay

Great location, but we unfortunately had pretty noisy neighbors and the rooms are not acoustically insulated so it was impossible to sleep through the night. Some of the rooms also don’t have windows, which was bizarre.

Hotel was just average all around. Very much felt like a college dorm. No seating in the room besides the bed. No closet at all so don’t expect to unpack. Average cleanliness at best. Overall great location for the price

I love this hotel. The only drawback is the walls are paper thin. Otherwise super comfy and clean.

I didn't like a room facing a parking structure, felt like I was in a cave. Getting to my room was like a maze. It seemed old and room was small. It was fine for one night. Girl at front desk was really sweet that checked me in.

Close to French Quarter, with lots of restaurants and amenities nearby. Rooms are on the smaller side, but not tiny. Basic necessities were available, room quiet and beds comfortable. Would recommend for proximity to surrounding areas and local streetcars.

I requested a room with the city view and we got a room with a window and couldn’t see anything out of the window but the hotel rooms across the street. We couldn’t see anything else. We were not satisfied with the room at all.

Strange hotel, no drawers in room or closet. No mirror above desk line other hotels. VERY WALKABLE which was the best quality. Could not call the front desk from the room nor were there any instructions. When asked to front desk they said dial 0, which we had tried, or 0# which also didn’t work. When I mentioned it to front desk later in day, they didn’t even ask me what room or apologize. However this wasn’t the worst of it. On Saturday the group across the hall from us was having a party and awoke us 3 times between 2:30am - 4:00am. I even tried calling the front desk three different times from my cell phone and no one answered. It is in a GREAT location but with so many other hotels, I wouldn’t stay here again.

The shower was ice cold. No lock doors to bathroom. No closet. But at least staff was somewhat happy just not the doormen

The bathroom was not private as it had sliding glass doors that didn't fit tight at the bottom so sound of privacy was an issue. They looked very nice but not practial for traveling with others.

Location is great. Front desk staff were incredibly unprofessional and rude. We arrived late and there was no one at the front desk, the valet was kind enough and to find a person to check us in. Support staff were always helpful and pleasant.

Worst experience of our trip. The welcome was rather cold, breakfast was not available on the first day at 8 a.m. even though it was supposed to be served from 6:30 a.m., with no explanation. On the second day, breakfast was served but charged, even though it was supposed to be included. After filing a complaint on the website, it was refunded a few days later without any communication. And in the end, my credit card was charged 25% more than the amount booked on hotel.com (with $40 Mastercard fees?). In conclusion, very poor service and the feeling of having been scammed.

At front desk young lady was unfriendly very unrespectfully I did booked 2 king bed she give two double bed then ask to change she says I not have king bed I says I did booking 2 room king bed .. she says u can come over tomorrow to talk to the manager they will be here in the morning so frustrating when u travel with kids and family this service hotel is very poor I will not recommend to anyone

Terrible staff.

Absolute worst staff I have ever encountered at a hotel.

The front desk clerk was the absolute best; he was very friendly and efficient. Any questions we had for him he was able to answer and advise. He knew the area very well and was able to offer suggestions to our group. We will be staying there again in November for the Bayou Classic.

Valet was good. But other then that they cancelled my reservation and only emailed me after they cancelled it so I arrived and had no room. They were over booked and instead emailing me to tell me I needed to pay in advance they just cancelled it. I dunno if I ever want to stay with Marriott again.

The hotel staff was great Deon helped in every way he could to make our stay fun and exciting !!! Thank you Deon

Very nice and helpful front desk staff.

All of the staff was excellent and deserve a two dollar raise!

Very convenient location, walking distance from all the good places

Great location a 2 min walk to bourbon street

This is our go-to hotel for New Orleans. We love that we're conveniently located near Bourbon Street and several restaurants and stores.

I liked the easy access to the French Quarter and the Garden District.

Location and cleanliness

Close to French Quarter, with lots of restaurants and amenities nearby. Rooms are on the smaller side, but not tiny. Basic necessities were available, room quiet and beds comfortable. Would recommend for proximity to surrounding areas and local streetcars.

I have stayed here multiple times during my visits to nola. Its the perfect location.

Conveniently located within walking distance to the French Quarter, restaurants and public transportation. Room was clean, bed comfortable and we felt safe. We were greeted by staff every time we came into the hotel and any questions we had were answered. I have no complaints and will stay here again on my next visit.

Great location to walk just about anywhere in the French quarter

I booked this hotel because it advertised as in the French Quarter, but it it NOT. It is a block and a half away. I asked the front desk if it was safe for me to walk at night to the Quarter (which is why I wanted to be in the French Quarter), and they told me it is not, to take a taxi/uber. I will give a shout-out to the staff, which was exemplary in their handling of me losing my key and in helping me get a taxi to the airport. The room condition left much to be desired. The sink was stopped up and they didn't fix it when I asked. The sliding bathroom doors didn't slide open fully. The European breakfast felt sparce in a city of such rich food - I wouldn't recommend it for the $15. Neither, in fact, does the lady serving the breakfast - I heard her continually recommend nearby restaurants to customers.

This place was ok at first. But the room was a dark box that felt institutional. I asked for a room with more light but they said they didn’t know what rooms would be available. I know that’s not true because I used to work in a hotel and we know exact occupancy at any moment. The guy was nice enough but nobody was ever really pressed to help us. Guy at the bar was missing sometimes, or was a bit rude to others. They didn’t clean my room the last night- no towels or water or coffee nothing. So I called and they acted annoyed and just brought me a couple towels. It’s ok for the money if you need a dark place to sleep where you can’t even put on makeup because the lighting is so crap. Breakfast was bread, some fruit, lunch meat folded up and triangles of cheese. Then you could order a couple eggs if you want. Yogurt and oatmeal too. For $20 I didn’t like it. You can eat a real breakfast anywhere else for less. Basically I would never recommend this place to a friend unless they didn’t have other options. The guy in the restaurant was nice.

Worst experience of our trip. The welcome was rather cold, breakfast was not available on the first day at 8 a.m. even though it was supposed to be served from 6:30 a.m., with no explanation. On the second day, breakfast was served but charged, even though it was supposed to be included. After filing a complaint on the website, it was refunded a few days later without any communication. And in the end, my credit card was charged 25% more than the amount booked on hotel.com (with $40 Mastercard fees?). In conclusion, very poor service and the feeling of having been scammed.

Manager was nice. Inside was a bit wanting. Breakfast too expensive. Audacity to expect $26 for coffee. “Coffee pot is put out into lobby only after breakfast.” So I had to buy a $6 coffee across the street before going out for a run at 7:30 am. I had breakfast for $26 on day 1 for its convenience. Nice hot eggs but on day 2, the gall of the morning reception to state the policy was $26 for just a cup of coffee was beyond and shocked the conscience. I depleted in room coffee by declining room service day 1, and used it up on day 0, afternoon of arrival on red eye from Seattle. On Night 2, evening, night clerk declined to allow me to take a complimentary water up to my room; which had been allowed in friendliness on night 1 a because again, I had declined room service and bottles of water were taken to drink on day 0 (arrival). I also bought about $18 in snacks on the concession on night 0. This property needs some TLC and training on freebies to normal guests. The lady manager is doing a good job with what she’s got. Need some more staff training and I need a free hotel room with Marriott Bonvoy or AC for this below expectation experience. Thank you. At least everyone was hospitable, southern and polite, but you cannot reason or explain with some people. It makes perfect sense to me that coffee and water were depleted because I declined room cleaning on Morning 1. Please consider issuing a (partial) refund or offering a complementary night voucher. Thank you very much.

Excellent hotel in a great location. Service was also superlative. I only wish the breakfast had been better - that was my only minor concern.

Beautiful hotel and rooms! Excellent location within 4 blocks of Canal Street downtown. Only issue is terrible room coffee; and coffee rarely available in lobby. Travelers need morning coffee!

Breakfast was good. The restaurant was not open otherwise. The staff was friendly and professional. The place is a bit minimal in furnishings, but we were okay with that.

I always patronize this hotel tor my lodging needs, the only TWO things i have to say is….DO NOT VALET PARK YOUR CARS (their lot is unsecured) and DO NOT EAT THE BREAKFAST! Just walk across the street and get some real food

Room was clean. Staff was professional and nice. Wi-Fi was good. Breakfast should’ve been free, it’s definitely overpriced.

They don’t have free coffee

The rooms were very nice. The windows were dirty the staff excellent. Would like complementary coffee in morning.