Name: The Ritz-Carlton, New Orleans
Address: 921 Canal Street, French Quarter, New Orleans, Louisiana, United States of America, New Orleans, Louisiana, US
Price range: $304–$1,195 per night
Rating: 8.8

What guests think

At The Ritz-Carlton, New Orleans, guests repeatedly praise warm, attentive service, elegant common areas, and the lively Davenport Lounge with live jazz, alongside comfortable rooms and a convenient Canal Street location near the French Quarter.

However, several reviews note dated decor, occasional maintenance problems, and inconsistent housekeeping. Some guests mention construction or complicated elevator routes, mixed experiences with the pool/spa, and noise or a rougher feel immediately outside despite easy walkability. Dining and room service range from excellent to overpriced or underwhelming. Expect classic ambiance, strong service, and a central base with a few caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the Davenport Lounge’s live jazz, the well-equipped gym, and the club lounge. Some report construction, confusing elevator routes, and mixed experiences with the pool and spa.

Related guest reviews

10

Madan Mohan

Aug 2, 2025

·

Stayed 3 nights

We recently stayed at the Ritz-Carlton in New Orleans and had a wonderful experience overall. The hotel itself is elegant, well-maintained, and offers a relaxing retreat from the lively energy of the city. The staff were truly outstanding—friendly, attentive, and professional at every turn. The facility’s gym was excellent—well-equipped and clean—and made it easy to stay on track with fitness even while traveling. Our room was spacious and comfortable, and every request we made was promptly handled with care and efficiency. The location has both pros and cons. While the area immediately outside the hotel did not feel particularly safe due to the visible presence of homelessness, the hotel itself felt secure. The bright side is that it’s within easy walking distance to the vibrant parts of the city—including the French Quarter, restaurants, jazz bars, and other cultural highlights that we absolutely loved exploring. If you’re looking for luxury and impeccable service in New Orleans, the Ritz-Carlton is a great choice. Just be mindful of your surroundings when stepping out, especially at night.

6

Christine

Oct 15, 2024

·

Stayed 2 nights

I travel often and have always had great service however, this property was not up to their regular standards. Wait times were unusually long, staff was short tempered and this was the first time I've ever been charged to keep my room until after my spa appointment. Typically when you make an appointment within the facility they try to accommodate rather than charge a half day rate for a few extra hours. We also were not greeted upon check-in, struggled to find the front desk, there was no one help with our luggage, and I didn't see any bottled water even though it was very hot outside. Our spa day seemed rushed and my appointments were not back to back as booked.

8

Karen

May 18, 2025

·

Stayed 3 nights

Beautiful hotel, great bar/jazz Room didn’t have a good view..looked into other rooms & courtyard below. Indoor pool was unimpressive

10

Rachel

Apr 5, 2024

·

Stayed 3 nights

The Ritz Carlton is an upscale hotel. The Service was excellent. It has multiple restaurants, in addition to in room dining. The in room dining is available 24 hours a day. There is a spa and workout facility. It’s located on Canal street, 2 blocks from Bourbon street.. Great location without all the noise.

10

Sonia

Jul 14, 2024

·

Stayed 2 nights

Stayed Club level. Nice selection of food and cocktails. Nice room w amenities

6

Robert

Jul 16, 2025

·

Stayed 4 nights

Our bathroom was so dirty when we arrived and there were holes in the bedding. Housekeeping immediately came and fixed the issues but bummer that’s what we were welcomed by. Also we weren’t told there would be construction happening it was sooooo loud all day long.

10

Heidi

Apr 15, 2025

·

Stayed 5 nights

We loved the property. There is no pool, so do not pack bathing suits.

8

Roger

Oct 16, 2024

·

Stayed 4 nights

Hotel put us in an upgraded club room, which was great - but the room next door was under construction! We ended up being moved to three other rooms because they kept moving up to smaller rooms. Once settled the club staff were amazing, the lounge had great music, and we were close to the quarter.

10

Christina

Nov 30, 2024

·

Stayed 3 nights

Our first day started off rough due to a miss when we checked in however Q quickly remieded it. The club level was outstanding as well as the food. Ken and Sunday were exceptional, all of the staff was. Our room was very comfortable and everytime i hit the bed i was out cold. The hotel is in the perfect location to everything invluding the street car to the garden district. The gym is more than ample except on thanksgiving it was a bit crowded. Mbistro on thanksgiving was a bit of a miss, next time i would pass on this. The food lacked flavor and the turkey was dry. The seafood was good. The only recommendations would be to offer additional milk options and be more informed on allergies. Once staff knew of my nut allergy they made sure they had the ingredients on hand for me to verify.

10

Roger

Jun 20, 2025

·

Stayed 6 nights

Great location and an easy walk to the river front and Bourbon Street. The Davenport Lounge was superb. We listened to Jeremy and his amazing band most nights. The staff were always friendly and helpful.

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Cleanliness

Many guests found rooms and bathrooms very clean with appreciated turndown. Recurring lapses—dirty bathrooms or linens, missed housekeeping, or leftover items—show inconsistency.

Related guest reviews

4

Todd Bruce

Jun 29, 2024

·

Stayed 3 nights

Checked in and noticed the room was dirty and there was one towel. Called twice the first night just the get more towels. Then every time housekeeping came - they left us with one towel.

10

Shannon

Jul 20, 2025

·

Stayed 4 nights

The staff was exceptional. They were very helpful and friendly. Our rooms were clean. The beignet's were delicious!

6

Tara

Jan 7, 2024

·

Stayed 4 nights

The room had someones belongings were left in the room; tobacco patches and dirty socks.

10

Melvin

Feb 22, 2025

·

Stayed 3 nights

The Ritz is the Ritz, top notch service and cleanliness.

10

Melody

Nov 18, 2025

·

Stayed 2 nights

Rooms were so clean and nice. Love the turndown service. Food was phenomenal; staff is beyond helpful and accommodating. They were decorating for Christmas so need to go back to see the design. 5-star stay!

10

Felisha

Sep 1, 2025

·

Stayed 3 nights

This is one of my most favorite stays, love the deep soaking tub, and the club lounge has nice food options. Rooms and bathrooms are really clean.

10

Graham

Mar 20, 2024

·

Stayed 2 nights

Clean, convenient location.

10

Sheena

Aug 5, 2024

·

Stayed 5 nights

This was a great location with awesome service! It lived up to the Ritz-Carlton name. My room did not have the best view but the service, the actual room and hotel made up for that.

6

Robert

Jul 16, 2025

·

Stayed 4 nights

Our bathroom was so dirty when we arrived and there were holes in the bedding. Housekeeping immediately came and fixed the issues but bummer that’s what we were welcomed by. Also we weren’t told there would be construction happening it was sooooo loud all day long.

10

Ronneisha

Jan 9, 2024

·

Stayed 1 night

This is the cleanest hotel and staff is very friendly and very helpful

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Rooms

Rooms are generally comfortable and often spacious, with some featuring deep soaking tubs. Several guests noted dated decor, occasional maintenance issues, limited views, or street noise from Canal-facing rooms.

Related guest reviews

10

DAWN

May 28, 2025

·

Stayed 2 nights

The Ritz was a beautiful hotel to stay in! The terrace was lovely, the room was comfortable, the staff was so inviting and friendly and informational. Highly recommend!

8

Karen

May 18, 2025

·

Stayed 3 nights

Beautiful hotel, great bar/jazz Room didn’t have a good view..looked into other rooms & courtyard below. Indoor pool was unimpressive

6

Wenqing

Mar 16, 2025

·

Stayed 2 nights

Update needed

8

Joan C

Mar 24, 2024

·

Stayed 7 nights

Staff was slow changing our room since the TV did nt work and my husband missed his basketball tournament games he wanted to see . After they we re over they upgraded us to a suite we’re the TV worked …… to late

6

matt

Jun 4, 2023

·

Stayed 1 night

Ac wasn’t working in our room

8

Hakop

Jun 27, 2024

·

Stayed 3 nights

They need a new air condotioning system

10

Beverly

Jun 14, 2025

·

Stayed 1 night

All of the staff were very friendly and helpful. Our room was spacious and had plenty of usb ports for both of us. Bathroom amenities were great and so was the shower.

6

Airic

Jun 3, 2025

·

Stayed 3 nights

It was the Ritz but not Ritz quality. Room was basic

10

Sheila

Aug 11, 2024

·

Stayed 1 night

From the moment that we arrived we were treated wonderfully. Every member of their staff was extremely friendly and polite. My only complaint was the noise (revving of cars) on Canal Street until all hours of the night. Was thankful that I brought my sound machine. But had to move it right next to my bed and turn it up as loud as it would go. And I could still somewhat hear the motorists. Not the hotel’s fault. I would just recommend that you ask for a room on the other side of the hall or a top floor (we were on the 5th)

8

Mojgan

Jan 6, 2023

·

Stayed 19,355 nights

We had 2 rooms the room with 2 king bed was so spacious and nice. The room with one king was upgraded also but very small. The shower drain didn’t work and our second day black water was coming out of it. The sink drain didn’t work well either. The entrance was confusing, there was not a big sign indicating the reception is on the third floor. The hotel looked a little tired and it needed a little remodeling.

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Service

Service is widely praised as friendly, attentive, and thoughtful, with memorable special touches. A minority report slow or disorganized responses, check-in or security/valet issues, and uneven housekeeping communication.

Related guest reviews

6

Christine

Oct 15, 2024

·

Stayed 2 nights

I travel often and have always had great service however, this property was not up to their regular standards. Wait times were unusually long, staff was short tempered and this was the first time I've ever been charged to keep my room until after my spa appointment. Typically when you make an appointment within the facility they try to accommodate rather than charge a half day rate for a few extra hours. We also were not greeted upon check-in, struggled to find the front desk, there was no one help with our luggage, and I didn't see any bottled water even though it was very hot outside. Our spa day seemed rushed and my appointments were not back to back as booked.

6

Robert

May 14, 2024

·

Stayed 5 nights

Lovely restaurant, bar, Spa, courtyard. The staff was not at level it should be for a Ritz Carlton hotel. Our TV and room phone did not work properly, and it took them almost a day to address it properly. We made numerous phone calls and the staff said they would call us back each time, but they never did. Very sloppy and negligent.

4

Nika

May 25, 2025

·

Stayed 3 nights

The location is great. The housekeeping needs a lot of training (entering room without knocking, communication with a guest is non existent, toilet had "dirt" behind the bowl...) the check out expereince was bad (waited for more than 15 min, was not asked if we enjoyed our stay or if have any complaints). On the other hand, check in experience was great. This is the worst Ritz Carlton we stayed at because of the service we received. Definitly felt the lack of training, and we won't be staying here again.

10

Karen

Jun 1, 2025

·

Stayed 3 nights

Excellent stay! The staff at The Ritz-Carlton, New Orleans is fantastic—warm, inviting, and wonderful toward our four-year-old daughter. Thank you, folks!

10

Sandra

Jun 5, 2025

·

Stayed 5 nights

My family and I had an amazing stay in The Ritz-Carlton New Orleans. After an unfortunate mishap where we were unable to fly to Italy, we pivoted at the very last minute and decided to go to New Orleans. Kiara (sp?) at the front desk was so warm and welcoming. We told her about our situation and she immediately did everything she could to make us feel comfortable. She was so sweet. On our first evening she sent a bottle of champagne and a charcuterie board to our room, along with a hand written note! What a beautiful touch! Our daughters were also given delicious sweets in their room. The service we received from Kiara and the whole Ritz Carlton staff was exceptional! In addition to the great service, we also loved the restaurant and the lounge, including the incredible live music that they offered. The location couldn't be better. One side of the building opens directly into the French Quarter (without it being too close to all of the action on Bourbon Street to be too noisy) and the other side of the hotel lets you out onto the city side where you could shop and enjoy other restaurants. Needless to say, due in large part to the Ritz’s staff and incredible accommodations, our trip exceeded our expectations, and we will definitely be returning to The Ritz-Carlton.

6

Timothy

Jan 2, 2025

·

Stayed 2 nights

Check in folks were disorganized and unhelpful.

10

Jon

Sep 22, 2025

·

Stayed 3 nights

Entire staff were all very kind & professional. Beautiful hotel, comfortable suite & delicious food at every meal! Great job all the way around👍

2

diana

Jun 30, 2023

·

Stayed 2 nights

This stay began with problems at check-in as a novice receptionist had trouble finding my reservation and I could tell she was re-charging me for my pre-paid stay. I was assured, in kind of an abrupt way by her colleague that was not the case, but here is an the day after check out making many phone calls and still not seeing a resolution. After getting transferred several times, I’ve spoken to accounting who advised me I DID NOT have a prepaid reservation (despite my confirmation of same from hotels.com) and the hotel manager who said he would take care of it but three hours late has failed to send an updated folio. I asked at check out and was told they were papaerless, would email me and that all I owed was tax and tips at the breakfast restaurant. Not the case. The breakfast restaurant and the bellman were highlights. Good service, friendly staff, decent food. The property is clean and attractive. The front desk was a failure. I ran into an issue when my 16-year-old was without a key while I was on a college visit with another daughter and it was a struggle getting them to assist. The other huge problem was housekeeping. The level of service was so poor, you could barely tell there was service at all. I had a suite and asked for the pull-out to be opened at turn down and one night they half made it with no pillow or blanket and the second night they didn’t even bother. They replaced towels and that was all they ever did. None of the attention to details you’d expect.

10

pamela

Jul 15, 2025

·

Stayed 2 nights

Service was absolutely outstanding; room was great!! Food was outstanding. A perfect oasis in the middle of new orleans.....where you can walk everywhere. an outstanding hotel with great employees

10

Robert

Sep 30, 2025

·

Stayed 2 nights

It was amazing ! Best hotel I have ever stayed in ! Customer service was first class !

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Location

Central Canal Street base with easy walking to the French Quarter, streetcars, and major sights. Some guests cite nighttime street noise and a rougher feel or homelessness immediately outside, while the hotel interior feels secure.

Related guest reviews

10

Madan Mohan

Aug 2, 2025

·

Stayed 3 nights

We recently stayed at the Ritz-Carlton in New Orleans and had a wonderful experience overall. The hotel itself is elegant, well-maintained, and offers a relaxing retreat from the lively energy of the city. The staff were truly outstanding—friendly, attentive, and professional at every turn. The facility’s gym was excellent—well-equipped and clean—and made it easy to stay on track with fitness even while traveling. Our room was spacious and comfortable, and every request we made was promptly handled with care and efficiency. The location has both pros and cons. While the area immediately outside the hotel did not feel particularly safe due to the visible presence of homelessness, the hotel itself felt secure. The bright side is that it’s within easy walking distance to the vibrant parts of the city—including the French Quarter, restaurants, jazz bars, and other cultural highlights that we absolutely loved exploring. If you’re looking for luxury and impeccable service in New Orleans, the Ritz-Carlton is a great choice. Just be mindful of your surroundings when stepping out, especially at night.

10

wagner

Aug 11, 2024

·

Stayed 3 nights

Fantastic place and staff. Surrounding areas are a bit dirty

10

Martin

Dec 3, 2024

·

Stayed 2 nights

Great hotel but in a bad neighborhood

10

april

Apr 24, 2023

·

Location was perfect, just a few minutes/blocks from Bourbon St. and the French Quarter. Also pretty close to the Central District (all walkable). I appreciate the extra security in the evening hours (need to scan your key to enter the building), because it can get a little rowdy at night in that area. The Davenport Lounge was lovely, and we enjoyed the live band while having a cocktail and dessert. Would likely stay again!

10

Graham

Mar 20, 2024

·

Stayed 2 nights

Clean, convenient location.

10

Brian

Mar 29, 2025

·

Stayed 2 nights

Perfect location- close enough to the action and far enough to still get some sleep at night. The hotel is beautifully and features stunning french architectural that elevates the luxury. Will definitely stay here again.

10

Tony

Jan 13, 2025

·

Stayed 1 night

The service is excellent! The hotel is in a great location. We will be back soon!!

10

Katrina

Aug 8, 2025

·

Stayed 4 nights

Perfect French quarter hotel. Walk to everything!

10

Monika

May 26, 2024

·

Stayed 4 nights

Hotel is very centrally located and perfect for both business and a romantic getaway. Have stayed there twice and would stay again. Close walk to Bourbon Street, but removed enough to not hear all the noise. Close to street car stops, for ease of getting to Garden District and other sights. The bar is a great place to finish the evening or night. The concierge is very helpful.

10

Roger

Jun 20, 2025

·

Stayed 6 nights

Great location and an easy walk to the river front and Bourbon Street. The Davenport Lounge was superb. We listened to Jeremy and his amazing band most nights. The staff were always friendly and helpful.

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Dining

The Davenport Lounge and M Bistro earn frequent praise for live jazz, drinks, and several strong meals; the club lounge provides snacks. Others found options pricey or limited and room service inconsistent.

Related guest reviews

6

Farhat S

Dec 30, 2022

·

Stayed 19,355 nights

Pool was dirty , breakfast options were limited for the price , room service food was just ok

10

Mikel

Oct 30, 2024

·

Stayed 2 nights

Superb hotel. Staff and service was great. Lounge and entertainment also a plus. Extremely nice property. Room service food (breakfast) only disappointment (cold coffee).

10

Sara

Sep 15, 2024

·

Stayed 1 night

Staff are top notch. M Bistro is fabulous. The Davenport Lounge band is amazing

10

susan

Mar 15, 2024

·

Stayed 4 nights

Such a wonderful experience all around. Great food in the Bistro and drinks in Lounge with Jazz band were top notch! Rooms were immaculate and bell staff took such good care of us! BRAVO Ritz!

10

Kimberley

Sep 18, 2025

·

Stayed 1 night

Loved the history of the hotel Smelled amazing They burn gardenia candles Great jazz band and dinner was excellent

10

Melody

Nov 18, 2025

·

Stayed 2 nights

Rooms were so clean and nice. Love the turndown service. Food was phenomenal; staff is beyond helpful and accommodating. They were decorating for Christmas so need to go back to see the design. 5-star stay!

10

Brenden

Jul 20, 2025

·

Stayed 1 night

Food. Ok. Expensive. Nothing special. Better options in New. Orleans. Guess that is why the restaurant was empty on a Saturday night.

8

LYNDA

May 27, 2025

·

Stayed 3 nights

The hotel room wasn’t quite clean when we came in, but it was cleaned every time after that the restaurant was not like the restaurants I’m used to the options were not very appetizing. In fact I made a reservation and when I saw the menu I left and went to another

10

Christina

Nov 30, 2024

·

Stayed 3 nights

Our first day started off rough due to a miss when we checked in however Q quickly remieded it. The club level was outstanding as well as the food. Ken and Sunday were exceptional, all of the staff was. Our room was very comfortable and everytime i hit the bed i was out cold. The hotel is in the perfect location to everything invluding the street car to the garden district. The gym is more than ample except on thanksgiving it was a bit crowded. Mbistro on thanksgiving was a bit of a miss, next time i would pass on this. The food lacked flavor and the turkey was dry. The seafood was good. The only recommendations would be to offer additional milk options and be more informed on allergies. Once staff knew of my nut allergy they made sure they had the ingredients on hand for me to verify.

10

Roger

Jun 20, 2025

·

Stayed 6 nights

Great location and an easy walk to the river front and Bourbon Street. The Davenport Lounge was superb. We listened to Jeremy and his amazing band most nights. The staff were always friendly and helpful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$484
February	$565
March	$596
April	$508
May	$384
June	$328
July	$334
August	$276
September	$385
October	$768
November	$519
December	$520

Su	Mo	Tu	We	Th	Fr	Sa
				1 $344	2 $476	3 $493
4 $504	5 $859	6 $388	7 $507	8 $889	9	10
11 $716	12 $423	13 $423	14 $423	15 $494	16 $702	17 $671
18 $343	19 $639	20 $675	21 $988	22 $628	23 $653	24 $1,195
25 $1,097	26 $829	27 $1,099	28 $405	29 $449	30 $501	31 $616

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $427
20 $342	21 $400	22 $304	23 $344	24 $370	25 $537	26 $625
27	28	29	30 $317

Prices for The Ritz-Carlton, New Orleans

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

Executive Suite, 1 King Bed with Sofa Bed

Executive Suite, 1 Bedroom

Deluxe Room, 1 King Bed (Hearing Accessible)

Premium Suite, 1 Bedroom

Club Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed, Courtyard View

Junior Suite, 1 Bedroom, Balcony

Deluxe Room, 1 King Bed

Suite, 1 Bedroom

Room, 2 Double Beds, City View

Club Room, 1 King Bed

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed, City View

Club Suite, 1 Bedroom (Maison Orleans, Club Level)

Studio Suite, 1 Bedroom

Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

Club Suite, 1 Bedroom (Ritz-Carlton, Club Level)

Deluxe Room, Multiple Beds

Club Room, 2 Queen Beds

Deluxe Room, 2 Double Beds

Club Room, 1 King Bed (Hearing Accessible)

Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Club Room, 1 King Bed (Mobility Accessible, Tub)

Club Suite, 1 Double Bed, Fireplace

Room, 1 King Bed, City View (Hearing Accessible)

Room, 1 King Bed, City View (Mobility Accessible, Tub)

Deluxe Room, 2 Double Beds (Hearing Accessible)

Guest reviews of The Ritz-Carlton, New Orleans

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Ritz-Carlton, New Orleans

Considering this hotel for your New Orleans trip?

Prices for upcoming dates