Hilton Garden Inn Baton Rouge Airport

The lobby was 52 degrees and the staff said they were not allowed to adjust the thermostat. No way we could eat breakfast there due to the cold. The front staff sat on a box next to a portable heater when there weren't anyone to check in. Treadmill broken. Faucet in bathroom very thin stream and barely warm water after letting it run, yet hot water available in the shower. Toilet pulled away from the wall and the top didn't fit. TV didn't have satellite or cable with a basic remote. Our friends had all the stations with a nice remote. No snacks or fruit to purchase or vending machines. The only option was frozen spaghetti or mac n cheese to heat up in the microwave. Door to the room didn't close or lock without pushing very hard. We told the staff about the treadmill, TV, faucet and lobby temperature. Never had anyone do anything or reach out.

No luggage carts only two (2) available. After a long drive and a disability this was very stressful getting settled in. The staff offered laundry carts to move luggage. I thought this was putting your staff in a very unreasonable situation to have them explain short comings that management should address and not your clients. The 3rd floor hallways smelled a little musty. For a college town I felt it underperformed as a descent stay.

No communication : I wrote multiple mails for a special shuttle need, but left without answers Very poor service Very poor shuttle service : not available 24/24 and even if the hotel is near to the airport, I waited for more than 1 hour by more than 90°F outside, called multiple times, and then decided to leave walking because the shuttle didn't shows up ! Next morning, I had to be at the airport at 4:45, but they told me that the shuttle was only after 6:00 ... I asked before ! You should read your mails and answer your clients ! After complaining, I got a shuttle at 5:00 READ YOUR MAILS AND ANSWER YOUR CLIENTS !

We waited 40 minutes at the airport for the courtesy shuttle after being told it would take 5 to 10 minutes. Hotel is only a mile away so not sure what took so long. Tried calling hotel several times and got no answer. Eventually gave up and ordered an Uber. Arrived to find the room dirty with several stained areas. We tried to leave immediately but no vacancy in the area due to LSU graduation. Final straw was when I had to ask several times for additional towels and had to go an entire day in the hot humid bayou without showering. The staff simply don’t care about guests and we will never stay here again.

Our air conditioner half way worked and room stayed muggy and also we woke up to find elevator broke and we were on the 5th floor🙄 hotel lobby was nice but rooms were very basic would not stay again

Very overpriced and i booked for the pool and thw pool was vety green. I was told it was worling before checking in. Only to find it was green. Was promised to rectify the problem the next day. Because iwas gonna stay if rhe pool was clean . But the next day pool was still vwery green. We left and wentvto another hotel next door. Very unhappy

I was told that they have 24 hour shuttle service over the phone and it states that on the website but they were not able to pick me up from the airport or take me to catch my early flight. I ended up spending a lot extra money on uber and lyft. The restaurant was not open at the times stated and the elevator was not working properly.

The air condition in the main lobby was not working and it was 115. Terrible to walk through and even worse trying to eat there. The pool was closed. The pool had a green film over it. The staff were wonderful through the heat. I wouldn't stay there again.

Bed and pillow where super hard. Hot water didn’t work. Elevator was broken half the night.

Property was clean, kept up, spacious. The small lounge and dining area looked nice though i didnt get a chance to try them out. Everything was good...but i booked here with knowledgeof airport shuttle. I had an early flight and need to get to airport by 5 am. Was after the booking, told the shuttle does not start until 6 am. It should start earlier.

The hall on the 4th floor smelled of mildew as dis the room. The vests for the AC in the room were also dirty

Dirty linens on pull out sofa when we arrived. Room smelled like dirty socks. Mild in shower. Good breakfast, but they’ll try to charge for it even if you pay for it in advance.

Rooma had a damn moldy oder.

The exterior and lobby area are well maintained and look inviting. The 1st room we had a roach occupant. So we were given a new room with a suite upgrade. The interior of the room is battleship grey and quite depressing. Even with all the lights on it was still dim. The bathroom wasn’t the greatest. The rub needed reglazing or covering. There wasn’t an exhaust fan so the floors and walls were damp. This probably explains the mildew smell and damn feeling in the room.

The room was not clean. It smelled like mold. The shampoo and conditioner were empty and the body wash was very close to empty. There was hair in the drain and on the walls. The carpet was filthy. We travel this area a lot and will not be staying in this hotel again nor recommending it for anyone. I work in hospitality so i know what to expect and this was not it.

Whole hotel was dirty , bed Linens..dirty. Room smelled Like mildew

I checked in late around 11 pm and the room was very dark with limited lighting. We were so tired we just went to bed. I woke up at 5 am to a roach crawling on the ceiling. It eventually fell in the bed with my young child. I killed the roach and started getting out things ready to go. Upon opening the blinds I saw how dirty the room was with left over crackers, fries, liquids on the wall etc. it was an overnight stay so I we just packed the kiddos and left.

From the outside, this hotel is beautiful. The front lobby is modern and clean. I arrived on a phone call and a lingered in the lobby as I finished the call. During that time the front desk professional was initially observed at the service desk then began sitting at a table in the lobby on a laptop. If guests approached the service desk, he would ask them what they needed before getting up to assist. Check-in for me was easy, but he only explained to me where the elevator was. He gave no information on room amenities, access to wi-fi, room assistance if needed, local eateries or other helpful hints. Once getting on the elevator, I noticed a watery stitch, which I assumed was due to the pool area as I saw guests going and coming from that direction when I arrived. However, when I got on the 4th floor, it smelled watery in general; almost mildew like. The same smell was in the room and it was difficult to rest. The room was partially clean, with the bathroom needing some scrubbing on the floor and in the shower area to remove rust stains. Strings of hair were on the floor and someone’s gum was attached to the wall near the trash. The sofa was dirty and many areas don’t simply need to be touched up, they need to be removed. The carpet was wet near the bed. The location was perfect for my travels because I could walk to where I needed to go. If I had to remain more than 1 night, I would have had to find somewhere else to stay. It’s unfortunate.

My stay was very noisy. Walls are paper thin. All we heard the entire stay was doors slamming, kids running up & down the hallway, people talking very loudly in their rooms. And to top that off, my pillows came out of the pillow cases slightly & I could see the naked pillow was dirty. So I checked all my pillows & they were all dirty. So disgusting & disappointing.

The room was disgusting. I checked out about 3 hours into my stay because I could not bare the room. The leveling of the room on uneven, and one could visibly see that the floor is slanted in relation to the frame of the door. The door into the room had to be forced shut. There was a spec on the bed which appeared to be the size and shape of rat poop. There was dog hair on the sheets of one bed. The other bed had sort of a makeup stain. The chair in the corner of the room was revolting. The table had a grease paste. The shower door had built up soap scum. The phone in the room had mold collecting under the dial pad. 1 out of 5

I have always held Hilton Garden Inn hotels in high regards. After checking into the hotel, our room that was assigned had not been cleaned. We took a different room, king versus queen beds, and the television did not work. Another room assignment, the room was clean, beds comfortable, but the television kept losing internet connection. I hope to stay at another Hilton Garden Inn but that is to be determined.

Everything around the property was great besides the air conditioning. The air condition was making very annoying noise when coming on.

The walls are tissue paper thin. I heard my neighbor TV all night. Property clean, staff friendly. I would stay here again.

It was a great room and a nice stay for one night

The exterior and lobby area are well maintained and look inviting. The 1st room we had a roach occupant. So we were given a new room with a suite upgrade. The interior of the room is battleship grey and quite depressing. Even with all the lights on it was still dim. The bathroom wasn’t the greatest. The rub needed reglazing or covering. There wasn’t an exhaust fan so the floors and walls were damp. This probably explains the mildew smell and damn feeling in the room.

Front Desk was warm and friendly, the lobby was very charming. The room was spacious, clean, organized and no issues

The management staff was awesome as well as the front desk staff. However, the rooms need to be upgraded. My closet only had one sliding door, the shower spritzed our faces, the carpet has spots on it, the toilet seats in the rooms don’t match, the dining room chairs are peeling, etc. I was in room 335. Again, the property needs many upgrades.

It was an ok stay. The bathroom shower drain had an issue with draining properly. I asked them to address it and they never did. The bedroom is dark, there were only 3 small lamps and the hallway light that didn't give off much light. There was an odor throughout the hotel, not sure if it was humidity but it wasn't pleasant. We wouldn't stay here again, but it served it's purpose.

Exceptional sleep due to the quality of the bed and pillows.

Our air conditioner half way worked and room stayed muggy and also we woke up to find elevator broke and we were on the 5th floor🙄 hotel lobby was nice but rooms were very basic would not stay again

Staff was amazing. They were knowledgeable of the area and very accommodating!

Booked a king room. Checked in and the room was two queens. Front desk stated that there were no king rooms available. And because we booked third party they would not guarantee the room type. We prepaid for a king room. The front desk didn’t even bother to tell us we weren’t getting the room we booked until we came back down and asked about it.

The front desk staff was amazing. Everyone I came into contact with was friendly. They were attentive and friendly.

The front desk clerk was very warm and inviting, despite the delayed room check ins.

I’ve never been treated so poorly by a hotel in my life. I had been staying at this Hilton location since June 3, 2025, due to a home A/C issue. I booked every night without problem—until June 6, when the front desk staff canceled my fully paid reservation and refused to let me and my 9-year-old daughter check in. The front desk agent lied, claimed no rooms were available (even though I watched her check in multiple guests after me), and made false accusations against me. She even sent a strange man over offering to buy me a room across the street, making us feel unsafe. We waited for the police she claimed to call—they never came. As a result, my daughter and I were forced to sleep in our car in over 100-degree heat. Hilton’s corporate support offered no help and blamed the issue on booking through a third party—even though they still took my money. Disrespectful. Dangerous. Completely unacceptable. Hilton should be ashamed. I will never stay at another Hilton property again.

Had to track down staff to check us in! Front desk was missing in action.

My experience was Great from the moment I walked in was a greeting that felt warm the Deak clerk Ladarius the kitchen and bar Ms. Monique and the other guy. My room was clean comfortable and had great night sleep! When I say the hotel has the best crew on evening shift they were amazing. It was my first stay and I will be going back the talks and laughs with them felt family like. …. Thankx guys it was great

I stay here Everytime I come the food is amazing and the staff is all very friendly

From the outside, this hotel is beautiful. The front lobby is modern and clean. I arrived on a phone call and a lingered in the lobby as I finished the call. During that time the front desk professional was initially observed at the service desk then began sitting at a table in the lobby on a laptop. If guests approached the service desk, he would ask them what they needed before getting up to assist. Check-in for me was easy, but he only explained to me where the elevator was. He gave no information on room amenities, access to wi-fi, room assistance if needed, local eateries or other helpful hints. Once getting on the elevator, I noticed a watery stitch, which I assumed was due to the pool area as I saw guests going and coming from that direction when I arrived. However, when I got on the 4th floor, it smelled watery in general; almost mildew like. The same smell was in the room and it was difficult to rest. The room was partially clean, with the bathroom needing some scrubbing on the floor and in the shower area to remove rust stains. Strings of hair were on the floor and someone’s gum was attached to the wall near the trash. The sofa was dirty and many areas don’t simply need to be touched up, they need to be removed. The carpet was wet near the bed. The location was perfect for my travels because I could walk to where I needed to go. If I had to remain more than 1 night, I would have had to find somewhere else to stay. It’s unfortunate.

On night 1, we had to repack and change rooms bc the tv and phone didnt work. In night 2, we were unable to shower bc the staff never brought face towels. The next morning when i called the front desk, the staff told me i would have to wait until 10 for housekeeping. At 1015, i called back and was told i would have to come down to get them. I had to go down in my pajamas for small towels and the staff was very rude.

Good location

Close to the airport

Easy to get to driving around. Close to shopping and food.

Nice property right off the interstate

The lobby makes a nice first impression. But as soon as you get past the desk the building isn’t that clean. The elevators are dirty. The third floor has a nauseous odor throughout. It’s a good hotel, convenient to the airport, friendly and warm staff. It’s just in need of a deep cleaning, a major refresh and unfortunately it’s close to a very unsafe neighborhood. I was cautioned by multiple people not to go outside of the hotel after dark.

Area was nice, quiet, clean, safe and perfectly located 3 minutes away from airport. Besides the restaurant at the hotel there are no other restaurants and/or bars choices. Staff was amazingly nice and helpful.

Easy parking, easy access from interstate and airport.

The Place is in a good area for Southern University family. the rooms are nice and clean. Only one suggestion. Put 4 body towels in the restroom. You only put 2 and have to answer why you need 2 more.

Great stay Clean, polite and can’t beat convenience of location next to BTR airport

Convenient location.

The food serviced by the hotel was not good. No real select from menu.

Ms.Aletia!! Best Grits ever!!! Everyone was so inviting from the check in to check out. Thank you for making our stay so seamless and serene.

the staff at the bar & food Grate food local and grate. Made the stay best choice in B.R.

Breakfast was disgusting, other than that it was fine

The stay itself was nice but the chef at the restaurant made the night we got in tired not wanting to go out and he made and incredible meal for us the staff were nice and helpful at the hotel even with it being busy the staff were all attentive and nice

The breakfast was not good

The service desk was awesome and accommodating! Then there was a night-time bar and food situation that was AMAZING!

I stay here Everytime I come the food is amazing and the staff is all very friendly

The hotel was very clean and comfortable. The buffet breakfast was also nice. Staff was really welcoming and helpful!

Beds were comfortable, breakfast was horrible, no towels were available for two days. Not worth the price.