The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

one of the best hotels I have stayed at in Chicago. Great staff. Great restaurant and rooftop bar on the fifth floor. Location is within walking distance of most everything on Michigan Ave. Room was great , bathroom great, beds great. Would and have already highly recommended this hotel to several people. The only suggestion I have is with the shower products. Accessibility to the pump on the shower products is difficult to pump . If the bottles were a little higher in their holders you could pump the soap out easier , but all of the guests in our room had the same issue with the soap dispenser. Its a small critique , but you should know , thats why you are asking. Great job Gwen

Lovely hotel. Do not walk late at night even if just a few blocks. Would love to return in summer for a more representative idea of the rooftop terrace.

The Gwen is our favorite hotel in Chicago. The location is fantastic with easy access to dining and shopping options. We also enjoy the convenience of the public parking lot across the street

Lovely lobby and bar/dining. Staff were exceptional - Friendly and efficient. Nothing was too much trouble. Room was a little tech-dated (no integrated USB ports) and deluxe king felt kinda small. A lot of noise at night from what sounded like drag racing on Michigan Ave. Bathroom was good size and comfortable. Bed was super comfy! Loved that there was peloton in the gym!

Lovely hotel. Spacious and clean rooms. Parking a bit on the high side tho. Excellent service. Beautiful outdoor patio with fire pit dining. Easy walk to everything…..Michigan Ave. Shopping and restaurants. Will definitely return

Great hotel with good amenities location was very walkable

Outstanding. Rooms, cleanliness, location, great bar, terrace area is awesome

Very nice, clean, large rooms. Well-appointed. Hotel lobby very welcoming. Looked like a lovely outdoor dining patio, though I didn’t eat there.

Great location and beautiful hotel. Upon arrival, we were given two vouchers to be used at the bar complimentary. However, while checking out, we were charged 17 dollars for this “resort fee”. Since we had not used the vouchers the amount was credited. A bit misleading to say something is complimentary yet are charged for it. Parking is 75 at the hotel but you can park overnight right across in Nordstrom’s parking garage for 37 dollars overnight.

Beautiful place. Parking $45 per day but plenty of spots and right across street from hotel. Very convenient. Close to restaurants in walking distance.

The hotel was clean restaurant food was great it’s convenient and by everything

Great location very clean

We thought that the $90 breakfast was a bit too high to pay for what we got for two people. We saw other plates delivered about 15 minutes after ours were more substantial. The offerings on ours were pretty thin. The service and every single staff person that we encountered were top drawer. The room was immaculate. Definitely would come back here again.

Walls are paper thin but you can’t hear outside which is great but you will hear your fellow guests. Food is good but unfortunately the room was gross. Had finger prints in glasses. The bathroom had hair in the shower. And the glass of the window had something sprayed on it. Won’t be back

Great location in the heart of Magnificent Mile. Hotel modern, updated & very clean; staff extremely courteous & helpful when needed.

This is a 5 star hotel. Self parking option is super convenient and extremely comfortable and beautiful room. Well maintained and very clean hotel without a doubt.

Outstanding. Rooms, cleanliness, location, great bar, terrace area is awesome

Very nice, clean, large rooms. Well-appointed. Hotel lobby very welcoming. Looked like a lovely outdoor dining patio, though I didn’t eat there.

Beautiful and clean rooms, nice location, really good restaurant and bar.

The room is big and clean. The stuffs were very kind.

Hidden gem in a wonderful location. Spacious rooms with comfy beds. A pleasure to stay at.

Odd layout. Street noise was terrible w racing cars and motor cycles all night.

We paid for a city view, but I am not sure I would call the view we had a city view. The room was still very nice though!

Great location, nice lobby/bar, very clean, smelled good, perfect pillows! Cons- Hard to find a taxi, and wifi connectivity was difficult for me on my macbook.

Nothing special when paying for a Suite. TV wont completely turn off. When turned off, it comes back on and the entire screen glows all night.

Stayed two nights for a family weekend trip for my husband’s birthday. Luigi greeted us and made sure to ask if we were celebrating anything. The room was quiet and plenty of space for my husband and I. The bed and pillows were so comfortable. My only complaint is that the bathroom needs more places to hang towels/toiletry bags, etc

Nice, cute hotel - our AC though in our room didn't work and it got extremely cold in our room in the one night we stayed. We mentioned this at checkout, but it did affect our sleep!

We’ve stayed here before and and always love it. We got stuck on the side facing the office building across the way (perfect, if you’re an exhibitionist). Bed was comfy, however, it shook and vibrated (unintentionally, I’m sure?) We were in the 12th floor. Not sure why the bed shook so much.

Lovely lobby and bar/dining. Staff were exceptional - Friendly and efficient. Nothing was too much trouble. Room was a little tech-dated (no integrated USB ports) and deluxe king felt kinda small. A lot of noise at night from what sounded like drag racing on Michigan Ave. Bathroom was good size and comfortable. Bed was super comfy! Loved that there was peloton in the gym!

The friendliest and most professional check in. Room a good size. Restaurant again had the most well trained amazing staff. Great area for easy access shopping and sights. We will return.

Overall highly over rated hotel. I had hoped for a much nicer experience given the local options at comparable costs but was let down tremendously. I highly regret not booking elsewhere. Interactions with staff were cold, unfriendly, uninviting and the several I interacted with during my stay were combative or down right hostile. Hotel claims to be “luxury” but there’s really nothing luxury about it except perhaps the bathrooms.

Wonderful getaway for a quick girls trip! Rooms have a nice amount of space and the concierge was unmatched! They went the extra mile to ensure my sister experienced a beautiful weekend!

Everything was fantastic and we can't wait to come back again soon. Luigi at reception and Ramon at concierge are the BEST!

We thought that the $90 breakfast was a bit too high to pay for what we got for two people. We saw other plates delivered about 15 minutes after ours were more substantial. The offerings on ours were pretty thin. The service and every single staff person that we encountered were top drawer. The room was immaculate. Definitely would come back here again.

A group of friends and myself stayed for a night at The Gwen. We arrived early and fully anticipated having to wait for a room. However the person checking us in, Luigi, was amazing and found us a room that had just been cleaned. He was friendly, talkative and professional throughout the entire process and made checking in a breeze. We booked a room with 2 queen beds and were pleasantly surprised at the size of the room. We were a little nervous about being so close to the elevators, but it turned out to not be an issue. The room was clean and the beds were comfortable. The varying types of firmness in the pillows was also a very nice touch and made the bed even more comfortable. We grabbed cocktails at the bar downstairs and the great service continued there as well. Our server was prompt, friendly and even gave us some good pointers of where to go after dinner. In the morning we had brunch out on the terrace, which was heaven considering we visited in November. Again, our service was great and the food was excellent. It was the perfect send off to our night out. Overall, everyone agreed it was an amazing stay from beginning to end. We will definitely be back!

Check in was very clunky. But the hotel was beautiful.

The Gwen was a really lovely hotel with great vibes in the lobby and bar area, too. The concierge helped us with balloons and champagne in our room as we were celebrating a birthday, and the employee who checked us in gave us two drink vouchers when our room wasn’t ready right away. Overall, it was a great stay and location and I’d stay here again!

This was our 3rd stay at The Gwen. Check-in, room, comfort and staff all great as they’ve been in the past. However, our brunch on Sunday was very overpriced relative to what it was, and it seemed hard to get a reservation despite the fact that it was almost empty when our time came. I tried on a Couple of occasions over the weekend to get drinks at the bar and gave up due to a long wait. I’ll maybe return not sure yet.

Place is in a somewhat decent location. We picked The Gwen because we wanted to spend sometime shopping at Nordstrom and wanted to avoid walking in the cold. It started off right away with a terrible impression. We stay in hotels in Chicago 8-10 times per month and I don’t think I will stay here for the price, service and value we received. When we arrived the valet failed to acknowledge us. Finally after unpacking our belongings I stood in front of the valet stand and the valet continued to finish writing whatever he was writing for about a solid 30 seconds when I finally cleared my throat and we made eye contact. How can I help you sir? I’d like to valet my car. He took my name down on a piece of paper and then asked me to turn my car off. I told him that I should probably move my car out of the way because there’s cars waiting to go through. He replied and said it’s not my problem they can wait. As I started to walk away the cars behind me now started to honk and cause a scene and make me look like it’s my fault that the valet told me to leave my car there. I told him to please move the car. And I proceeded to walk into the first level to take the elevator. Waited 5 MIN. for elevator and I watched through the windows as the valet driver kept pushing my brake lights and not going anywhere. Long story short. valet driver didn’t know how to start my car and I had to send it to the dealer because he had caused it to go into limp. Car was in D and off

Called for help after midnight and got help right away

Phenomenal location, so many things within walking distance

For our first time stay we had a wonderful time. You can’t beat the location, it was so easy to get to Magnificent Mike, River North and Gold Coast. Easy parking and nice, attentive staff.

The Gwen is located in a fantastic location with easy access to so many iconic Chicago locations. The vibe was hip and casual with an iconic Moet & Chandon vending machine in the lobby! We had a generous sized double queen and though located pretty much right next to the elevator we were not disrupted by noise.

Fantastic location…I was able to walk to just about everything.

The Gwen is our favorite hotel in Chicago. The location is fantastic with easy access to dining and shopping options. We also enjoy the convenience of the public parking lot across the street

Overall wonderful property no complaints at all fine dining and shopping walking distance. The hotel is aesthetically pleasing and staff very polite and accommodating.

This hotel was perfect for anyone wanting to be right by Michigan Avenue shopping. The restaurant was wonderful and it was connected to a shopping center that has Nordstrom.. I would absolutely stay here again. The hotel was clean, quiet & perfect for a night away as a couple to to bring your family and shop.

Great hotel with good amenities location was very walkable

This hotel is located on the Best spot in Chicago, walking distance to everything . I would definitely stay there again.

Beautiful property. Downtown convenient to everything

They make you seem like they giving you 25 per day if you dine in hotel but Actually you pay for the dinning. they just waive the 25 resort fee if you purchase something, but you are paying the full amount for food and drinks.and tax So I would have just paid the 50 for 2 days and not had the extra food and drink money on my bill. Not happy ..

one of the best hotels I have stayed at in Chicago. Great staff. Great restaurant and rooftop bar on the fifth floor. Location is within walking distance of most everything on Michigan Ave. Room was great , bathroom great, beds great. Would and have already highly recommended this hotel to several people. The only suggestion I have is with the shower products. Accessibility to the pump on the shower products is difficult to pump . If the bottles were a little higher in their holders you could pump the soap out easier , but all of the guests in our room had the same issue with the soap dispenser. Its a small critique , but you should know , thats why you are asking. Great job Gwen

We rooms are always lovely and we had breakfast both mornings at your hotel. Meridith waited on us both days and she was excellent. Personable and welcoming.

Rude hotel reception and credit they give you is bogus

We thought that the $90 breakfast was a bit too high to pay for what we got for two people. We saw other plates delivered about 15 minutes after ours were more substantial. The offerings on ours were pretty thin. The service and every single staff person that we encountered were top drawer. The room was immaculate. Definitely would come back here again.

A group of friends and myself stayed for a night at The Gwen. We arrived early and fully anticipated having to wait for a room. However the person checking us in, Luigi, was amazing and found us a room that had just been cleaned. He was friendly, talkative and professional throughout the entire process and made checking in a breeze. We booked a room with 2 queen beds and were pleasantly surprised at the size of the room. We were a little nervous about being so close to the elevators, but it turned out to not be an issue. The room was clean and the beds were comfortable. The varying types of firmness in the pillows was also a very nice touch and made the bed even more comfortable. We grabbed cocktails at the bar downstairs and the great service continued there as well. Our server was prompt, friendly and even gave us some good pointers of where to go after dinner. In the morning we had brunch out on the terrace, which was heaven considering we visited in November. Again, our service was great and the food was excellent. It was the perfect send off to our night out. Overall, everyone agreed it was an amazing stay from beginning to end. We will definitely be back!

Outstanding. Rooms, cleanliness, location, great bar, terrace area is awesome

This was our 3rd stay at The Gwen. Check-in, room, comfort and staff all great as they’ve been in the past. However, our brunch on Sunday was very overpriced relative to what it was, and it seemed hard to get a reservation despite the fact that it was almost empty when our time came. I tried on a Couple of occasions over the weekend to get drinks at the bar and gave up due to a long wait. I’ll maybe return not sure yet.

Beautiful and clean rooms, nice location, really good restaurant and bar.

Nice hotel, good breakfast