Name: Quality Inn & Suites Des Moines - Merle Hay Road
Address: 4995 NorthWest Merle Hay Road, Lovington, Des Moines, Iowa, United States of America, Des Moines, Polk County, US
Price range: US$57–US$121 per night
Rating: 7.48

What guests think

At Quality Inn & Suites Des Moines - Merle Hay Road, guests highlight convenient highway access and budget rates, with some praising spacious rooms and comfortable beds, but many note visible wear, inconsistent upkeep, and interruptions from noise and odors.

Reviews frequently cite cleanliness and maintenance problems such as pests, plumbing issues, worn fixtures, and musty or smoky smells. Service is mixed—many find staff friendly and accommodating, while others report slow responses, communication challenges, and concerns about security, including exterior doors not locking. Amenities are basic: no elevator, a pool that's sometimes closed or poorly maintained, and a simple breakfast that can feel limited or end early. Good for a quick, low-cost stay if you prioritize location over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited and inconsistent: no elevator, and multiple reports of pool closures, cold water, or poor upkeep; side doors sometimes fail to lock. A small gym is noted; vending can be cash-only.

Related guest reviews

10

Lucas

4 Aug 2025

·

Stayed 1 night

Beautiful quiet place great for a peaceful get away and amazing pool

6

Joel

1 Sept 2025

·

Stayed 2 nights

Really needs a general update (paint, new carpet). Breakfast was typical budget hot breakfast. There is no elevator and the hallways are quite long. Room was comfy, but we were on the highway side and it could get loud once in awhile. On the bright side there was easy access to anywhere we needed to go in town.

8

Mitchell James

27 Oct 2024

·

Stayed 2 nights

The pool was closed, and the vending machines were expensive and only took cash. There was a huge hole in the middle of the room's bathroom door that was poorly patch and was a whole different color than the paint. Breakfast was good, room was clean.

8

Nadine

4 Sept 2025

·

Stayed 1 night

Good location right off the highway. The gym was very small with minimal ventilation. Good value for price.

8

Mike

9 Aug 2025

·

Stayed 1 night

For the price of the motel the beds and towels and linens were extremely nice and soft. Room was very clean floor looked brand new hallways were clean. Pool was cold but nice size. Breakfast was normal affair waffles eggs biscuits and gravy. Would stay again.

8

Lorri

5 Mar 2023

·

Stayed 1 night

We booked for location, price and swimming pool option for the grandkids to enjoy. Disappointing when we saw a sign At check in saying the pool was closed for maintenance. Wished this information would have been included at booking site.

10

Robert

17 Sept 2025

·

Stayed 1 night

Very nice underpriced clean hotel with nice shower, comfortable bed, enjoyable pool andgood breakfast with eggs, sausage & granola.

6

Rose

29 Sept 2025

·

Stayed 1 night

There was not an elevator. I don’t understand why there wasn't an ice machine on all the floors. Room could use some touch up paint and more detailed dusting aka cleaning. There was blood or dark ketchup on the wall. We didn’t touch it.

4

Kelly

11 Sept 2024

·

Stayed 1 night

The lock for the outside door was broken so anybody could come in

10

Tiffany

20 Apr 2024

·

Stayed 2 nights

I loved the breakfast they had every monring and how quiet it was i didjt like that the side doors didnt lock fully

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with many reports of dirty bathrooms, pests (ants, roaches, mice), stains, and odors, though some guests do find rooms clean. Housekeeping follow-through can be unreliable.

Related guest reviews

4

Robert

17 Sept 2025

·

Stayed 1 night

Font entrance had carpet sticking up, which a person could trip over it. The room was not cleaned very well.

2

Tracy

13 Jul 2025

·

Stayed 2 nights

There were hundreds of ants in one of our rooms. Maintenence had to come and spray the room. Couldn't get a new room. Then had to go back in and sleep in that same room. That is completely disgusting and i do not want to pay for that one room and want a refund

2

Mary

8 Aug 2025

·

Stayed 1 night

Toilet didn’t work very well. Room smelled like smoke. Sheets didn’t look clean. Will never stay again!!

2

Josh

13 Apr 2025

·

Stayed 2 nights

Found mice in our room and mights under the blankets, pool had algea and things growing on the walls then couldnt get a refund after being there an hour

2

Carrie

13 Apr 2025

·

Stayed 2 nights

Very dirty hotel! I’ve stayed in many and have never seen a mouse in my room until this stay! Bedding wasn’t washed, towels were dirty and burn holes everywhere

4

Josah

5 Oct 2025

·

Stayed 1 night

The room had a used bar of soap left in the shower, makeup stains on the washcloths, peanuts scattered around on the floor and beef sticks left in the freezer. We could also hear every car in the parking lot and on the road.

6

Anjee

25 Jul 2024

·

Stayed 1 night

This was a last-minute booking for a quick overnight on a road trip. For the price I wasn't expecting a five-star hotel. However, our room was dirty. The carpet had not been vacuumed, there was hair in the shower, sink, and on the floor. The bathroom floor was actually sticky feeling and the countertop had spots that seemed to have not been washed. The back of the toilet behind where the seat connects was dirty. There was unwashed liquid food remnants on the tv stand (that I was able to scrape off with my fingernail so it was not stained). The beds were fine and seemed to be clean but the rest skeeved me out. We overslept breakfast and got down there at 9:10am and everything was already gone. So I cannot comment on that. I did let the front desk know about the room being dirty so hopefully it is something they will address.

4

Larisa

22 Jul 2025

·

Stayed 1 night

The room was not clean. There were ants in the room on the desk and around. The were hair in the sink.

4

Tasha

27 Sept 2025

·

Stayed 1 night

The first room we got had broken glass and hair on the bathroom floor and what looked like pee on the wall by the front door. We reported it to the staff and she said that's what you get when your fine taking a smoking room. The second room non-smoking had a dirty bathroom but better then the last

2

Leslie

10 Jun 2025

·

Stayed 1 night

Curtain was torn and tied back together. Bed was lumpy and uncomfortable. Dirt behind bathroom door and hand prints all over the back of the bathroom door. Dusty cobwebs in the corners if the room.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds, but decor feels dated and noise from neighbors or the highway is common. Some stays report broken or missing amenities and occasional Wi‑Fi/TV outages.

Related guest reviews

8

Lewton

24 Jul 2024

·

Stayed 1 night

Not a terrible place to stay but there is definitely other places at the same price with better service. Room is clean but very outdated. Much like the rest of the property.

10

Heather

12 Aug 2025

·

Stayed 1 night

Spacious room. Updated bathroom. Cozy bed linens. Awesome air conditioner.

6

Lee

16 Oct 2024

·

Stayed 1 night

Have stayed there on 3 previous occasions with excellent results but stayed this time specifically to view a game and tv was out of order. Should have asked for a discount.

6

Joel

1 Sept 2025

·

Stayed 2 nights

Really needs a general update (paint, new carpet). Breakfast was typical budget hot breakfast. There is no elevator and the hallways are quite long. Room was comfy, but we were on the highway side and it could get loud once in awhile. On the bright side there was easy access to anywhere we needed to go in town.

4

Don

5 Sept 2025

·

Stayed 1 night

At 10:15 when we tried to check in we were told that there was no WiFi or Television. It would have been nice to be notified earlier in the day.

8

clay

7 Aug 2025

·

Stayed 1 night

The facilities were good and clean. However, I could here every step of those in the room above us. That was disturbing all night. So choose the second floor if you want a quieter room.

6

Melissa

28 Aug 2025

·

Stayed 1 night

Very loud and hard to sleep

8

Mark

3 Jan 2024

·

Stayed 1 night

You could hear everyone from above us.

8

Alena

11 Jun 2025

·

Stayed 2 nights

Very strange layout with slanted/sloping hallways. Rooms were muggy and there was no exhaust fan in the bathroom.

6

Theresa

20 Apr 2025

·

Stayed 1 night

Upon entering the room we found half of the curtains hanging down. I placed something on the entertainment center and the whole thing wobbled. The door to the bathroom had paint chipping on the floor. The shampoo and conditioner bottle were used. Later that night the people in the next room started fighting and we could hear the whole conversation, this went on until after 3AM. We contacted the front desk and it was quiet for 10 minutes and startedup again. We had to pay a deposit for our dog and part of the form said we needed to keep the dog quiet which we did. These people should have had to pay a deposit for their behavior.

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AI-generated summary based on recent guest reviews

Service

Service varies: numerous mentions of friendly, accommodating staff, but recurring complaints about slow or unhelpful responses and poor communication. A few reviews raise safety and professionalism concerns.

Related guest reviews

6

Cesar

21 Jul 2025

·

Stayed 1 night

During check in we had to wait and wait for the receptionist, and when she finally came didn’t explain why it took her so long nor attempted to apologize, and didn’t even say hi, or good evening. The room was clean, and we slept well. The next morning we didn’t like that there was no staff cleaning the breakfast area, found rests of food on the floor and on the table which we ended up cleaning ourselves, and during our time there we only saw one person coming out from the kitchen to replenish the eggs. The other detail we didn’t like is that the flowerpot outside the entrance has plastic flowers. If they won’t take care of just one flower pot they may as well not have any.

10

Claudette

4 May 2025

·

Stayed 2 nights

Everyone was so nice the room was clean and fully stocked with towels and toilet tissue. Breakfast was fresh. Very accommodating for me by giving me a room close to exit door because I am handicapped. I will definitely recommend. 10 out of 10

4

Heather

17 Jun 2025

·

Stayed 1 night

We showed up late at night with 6 people. We got a room with 2 queens and a pullout couch. No bedding was offered to us upon check in. When I went back to get bedding, I was given one sheet and 6 pillowcases and was told she couldn’t give me any blankets. The employee said she didn’t have access to the laundry room and her coworker would be there to help in 5-10 minutes. I waited 25, then tried to call the front desk. The phone wouldn’t ring through so I had to walk down there again. It was nearly midnight and had been 45 minutes since we checked in. I told her we wanted to go to sleep and wanted a blanket. She finally thought to order me a sheet and blanket from an unoccupied room. When I asked for a discount on my room they were unhelpful and said they couldn’t adjust the price because it was booked through hotels.com

2

Smail

28 Sept 2025

·

Stayed 1 night

Very bad service

8

Cynthia

22 Dec 2025

·

Stayed 1 night

Courteous staff

4

Nadine

6 Oct 2024

·

Stayed 1 night

Awoken at four am to a couple fighting loudly and physically outside our door. Tried to call front desk and phone wasn’t connected. Used my cell and the guy said he saw it on the cameras and that I could call cops if I wanted. He never did anything but watch the cameras so fifteen minutes more and they are now pounding on my door waking up my kids and so I called the cops.

8

Dwight

20 Jul 2025

·

Stayed 3 nights

Older building, but no maintenance issues. Very friendly staff.

2

Frederick

23 May 2025

·

Stayed 1 night

Staff could not find our reservations with itinerary# and shrugged shoulders, unwilling to get us into another room while we had to consistently stay in contact with our more than helpful hotels.com agent to rectify...all the while, the agent could not even get the Quality Inn employee to collaborate on a solution, because their phone system has been non existent, without any hope when it would be accessable. It never was. Our room had not been cleaned and ready with clean towels and we were told there would be no towel or laundry service until morning and that it was out of their hands. When asking for late checkout on morning we were scheduled to depart, we were told we were given an additional day (Thinking surely, this was a kindess offered to appease the poor stay thus far) and choose to get the additional rest...to then be

2

Jessica

6 Aug 2025

·

Stayed 4 nights

Because of the front desk staff at this hotel, I had to file a police report and now have a stalker. They gave out my information (full legal name and room number) to a complete stranger and tried to give him a key to my room at 1 in the morning. They also informed me that their front desk phone does not connect to any of the rooms which is a huge safety concern. The hotel staff refuses to let me talk to a manager or the owner to rectify the situation. The sheriff also informed me that there are about 50 homeless people living behind the hotel and that it was overall an unsafe area and to never stay there again.

8

Jeff

24 Sept 2025

·

Stayed 2 nights

Staff was very helpful.

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AI-generated summary based on recent guest reviews

Location

Very convenient right off the interstate with easy access to restaurants and shopping, though highway noise is common. A few guests felt the surrounding area and unsecured doors reduced the sense of safety.

Related guest reviews

8

Cari

21 Sept 2025

·

Stayed 1 night

Easy access and near shopping stores and food

6

Blanca

4 Jul 2025

·

Stayed 1 night

The room had a stale smell The appearance of the establishment is worn down broken down. I ended up leaving extra early there was a lot of noise banging loud noises really didn’t feel safe

6

ANNETTE

15 Jun 2025

·

Stayed 3 nights

Toilet wouldn't flush the first night. I waited half the next day for it to be fixed after I asked to be put in another room. The sink wouldn't drain on the 2nd day. There were homeless people outside the property.

6

Joel

1 Sept 2025

·

Stayed 2 nights

Really needs a general update (paint, new carpet). Breakfast was typical budget hot breakfast. There is no elevator and the hallways are quite long. Room was comfy, but we were on the highway side and it could get loud once in awhile. On the bright side there was easy access to anywhere we needed to go in town.

8

Nadine

4 Sept 2025

·

Stayed 1 night

Good location right off the highway. The gym was very small with minimal ventilation. Good value for price.

2

Shiree

28 Apr 2025

·

Stayed 3 nights

We were disappointed with our experience. The staff was unwilling to work with us even though we reached out several days before our stay. The entire establishment smelled strongly of cigarettes and marijuana. For safety, the back door was supposed to be secured, but it did not lock properly. Additionally, the hotel is located right off the highway, which made it noisy. We would not stay here again.

10

Amy

15 Sept 2024

·

Stayed 2 nights

Excellent location for everything we wanted to do.

8

Charles

1 Jul 2024

·

Stayed 1 night

Good choice for road trippers. It's just off the freeway with plenty of nearby dining and shopping options. Rooms were clean and the property seemed safe.

10

martha

31 Aug 2024

·

Stayed 2 nights

This motel was clean and secure and right off interstate, plus on major road with many restaurants, gas stations, and some shopping.

10

Jerri

17 Feb 2025

·

Stayed 3 nights

Location was great

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AI-generated summary based on recent guest reviews

Dining

Breakfast quality is average—waffles, biscuits and gravy, eggs and coffee—though selection can be limited, items run out, and hours end early. Occasional issues include cold food, missing creamer, or equipment outages.

Related guest reviews

6

Cesar

21 Jul 2025

·

Stayed 1 night

During check in we had to wait and wait for the receptionist, and when she finally came didn’t explain why it took her so long nor attempted to apologize, and didn’t even say hi, or good evening. The room was clean, and we slept well. The next morning we didn’t like that there was no staff cleaning the breakfast area, found rests of food on the floor and on the table which we ended up cleaning ourselves, and during our time there we only saw one person coming out from the kitchen to replenish the eggs. The other detail we didn’t like is that the flowerpot outside the entrance has plastic flowers. If they won’t take care of just one flower pot they may as well not have any.

10

Connie

3 Jun 2024

·

Stayed 2 nights

ROOM WAS CLEAN. FRIENDLY WORKERS. BREAKFAST WAS GREAT. WOULD BE NICE IF BREAKFAST WAS UNTIL 10:00 UNTIL INSTEAD OF 9:00 ON WEEKENDS.

10

Raeann

3 Sept 2025

·

Stayed 1 night

Breakfast could have been better

10

Angel

14 Dec 2025

·

Stayed 4 nights

Breakfast was good love their biscuits so soft & moist. The room was nice, clean, and spacious bed was very comfortable.

6

Joel

1 Sept 2025

·

Stayed 2 nights

Really needs a general update (paint, new carpet). Breakfast was typical budget hot breakfast. There is no elevator and the hallways are quite long. Room was comfy, but we were on the highway side and it could get loud once in awhile. On the bright side there was easy access to anywhere we needed to go in town.

10

Autum

17 Sept 2025

·

Stayed 1 night

It was a wonderful room, breakfast was absolutely great, the beds were comfortable. The pillows were pretty good, the employees were the only issue and they were still really sweet but their English was a challenge so asking for another wet/ laundry bag to put the wet swimsuits in. They kept offering us tissue boxes

8

Mike

9 Aug 2025

·

Stayed 1 night

For the price of the motel the beds and towels and linens were extremely nice and soft. Room was very clean floor looked brand new hallways were clean. Pool was cold but nice size. Breakfast was normal affair waffles eggs biscuits and gravy. Would stay again.

6

Sherry

14 Sept 2025

·

Stayed 3 nights

We like staying at this property because of the price and location. This time, the toilet was plugged and no maintenance available to take care of it. They wanted to move us to a different room. We were able to get it all unplugged, but the floor was disgusting and they didn’t come in to clean it until the next afternoon. We never did get the bathroom garbage can back after we took all the wet towels in it to the desk that first night. We were not offered any other accommodations or discounts for the inconvenience. My partner enjoys the biscuits and gravy. Since I need to eat gluten free, there are not many options for me. But the coffee is good!

10

Robert

17 Sept 2025

·

Stayed 1 night

Very nice underpriced clean hotel with nice shower, comfortable bed, enjoyable pool andgood breakfast with eggs, sausage & granola.

6

Thomas

20 Jul 2025

·

Stayed 1 night

The room was not very clean. Bathroom was outdated and not in very good condition. Breakfast was cold and unappetizing.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $67	9 $65	10 $64	11 $80	12 $89
13 $57	14 $65	15 $65	16 $65	17 $65	18 $79	19 $70
20 $65	21 $65	22 $64	23 $64	24 $64	25 $81	26 $93
27 $64	28 $67	29 $64	30 $65

Su	Mo	Tu	We	Th	Fr	Sa
				1 $71	2 $102	3 $106
4 $72	5 $70	6 $76	7 $75	8 $77	9 $106	10 $121
11 $78	12 $79	13 $85	14 $83	15 $84	16 $109	17 $117
18 $81	19 $78	20 $79	21 $79	22 $75	23 $101	24 $93
25 $76	26 $79	27 $79	28 $81	29 $80	30 $114	31 $95

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About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

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FAQs about Quality Inn & Suites Des Moines - Merle Hay Road

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