Name: Holiday Inn Express Atlanta Galleria-Ballpark Area by IHG
Address: 2855 Spring Hill Parkway, Cumberland, Atlanta, Georgia, United States of America, Atlanta, Cobb County, US
Price range: US$97–US$325 per night
Rating: 8.35

What guests think

At Holiday Inn Express Atlanta Galleria-Ballpark Area by IHG, travelers consistently praise the walkable location near Truist Park and The Battery, friendly staff, and value-added perks like a complimentary shuttle, breakfast, and parking, with many finding rooms clean and comfortable.

Repeated critiques mention intermittent hot-water problems, occasional maintenance issues or dated decor, and inconsistent housekeeping. The shuttle is convenient but can be crowded or delayed after events, and check-in has run late during busy periods. Overall, expect a well-located, mid-range stay with strong staff and useful extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The free shuttle to Truist Park and nearby spots is a highlight, alongside free parking; however, service can be limited or delayed after games. Some facilities show wear, with pool closures or cleanliness issues and several reports of broken gym equipment and occasional elevator outages.

Related guest reviews

8

Penny

9 Sept 2025

·

Stayed 2 nights

The shuttle was never available even though we were told by a couple different workers it would be.

6

Blair

21 Jul 2025

·

Stayed 2 nights

Was very upset that the pool was out of order for our weekend stay for the 1st time in a long time.

10

Keturah

10 Sept 2024

·

Stayed 2 nights

Nice stay, will be back! Free parking, free breakfast, and close to Six Flags. My only complaint is that there are no microwaves in the rooms, we all have to share the one down stairs.

8

Boikien

8 Dec 2024

·

Stayed 1 night

Great Hotel for $100 or Less but they get to now Charge about $170 or More when the Braves are playing so that's close to 100 Days a yr prices in that are shall be Jacked Up BUT Some "People" don't care about prices that are obviously Higher for No reason. BOTH Treadmills in the gym were Broke. Slim Chance they broke at the same time other than that it's a Nice Spot. Ladies Doing Breakfast do a pretty good job. Nothing Fancy but it's Free "Snack" Not a totally Real breakfast but this isn't Embassy Suites or Higher.

10

Jennifer

2 Aug 2025

·

Stayed 2 nights

Very close to Truist Park and The Battery. Excellent shuttle service. Excellent breakfast. Clean and comfortable. Friendly and helpful staff. I will return!

8

Debbie

15 Sept 2024

·

Stayed 1 night

Hotel was attractive….clean, updated and comfortable. Staff was friendly and breakfast was very nice. However, the main reason we booked a room here was for the shuttle to and from Truist Park. The trip to the game was fine because people were going at different times but trying to ride back after the game was a disaster. We stood in the drizzly rain for 20 mins before we saw the shuttle for the first time and then only a third of the folks waiting were able to get aboard. Fortunately there were people who knew the way back walking. So we were able to follow them. I suggest if you are going to offer this service, you might consider utilizing two vehicles

10

Robin

1 Oct 2025

·

Stayed 2 nights

My family’s favorite location to stay in order to see the Braves’ games. Cumberland Mall is nearby. Stockyard Restaurant (the best food) is a short drive. The hotel provides a shuttle to the games & within a short distance from the hotel. The Battery is in easy walking distance though

10

Jessica

28 Sept 2025

·

Stayed 1 night

We asked to check in early and they were very accommodating. Shuttle to and from the Braves game was great!

10

Zach

22 Oct 2025

·

Stayed 2 nights

Convenient location, safe & easy parking

10

jennifer

25 Nov 2024

·

Stayed 3 nights

Was really just here to sleep but it felt safe, clean and comfortable. Only bummer was a lot of the gym equipment was broken.

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Cleanliness

Feedback on cleanliness is mixed: many guests found rooms and bathrooms very clean, while others reported hairs, odors, mildew, or missed housekeeping during stays. Cleaning consistency and maintenance touch-ups are recurring concerns.

Related guest reviews

2

Jaclyn

20 Feb 2025

·

Stayed 1 night

Room smelt like mildew, sink leaking on floor, carpets and bed filthy. Shower doesn’t drain and no hot water.

6

Macy

4 Sept 2025

·

Stayed 1 night

I did like how close everything was to the property. We came to see a concert and this was the closest property to that venue. We got in early to the room, but proceeded to do other things around which there are a lot of things to do around. However, once we had arrived back to the hotel at approximately 3 AM I did notice that the room was dirty and not properly cleaned. I wasn’t going to ask for a new room because we were only going to be in there for a few hours to sleep, but I was unhappy with how the room looked cleanliness wise. I also went to go turn on the TV and the TV was not properly hooked up and I had to fix it myself which was a bit of an inconvenience. Overall, I would recommend this hotel, but I would appreciate better cleanliness with the rooms.

8

Derrek

7 Oct 2023

·

Stayed 6 nights

No toilet paper in the bathroom when we arrived. A couple of nights the hot water wasn’t hot. There was four of us in the room and they only left three bath towels everyday. Positive- the breakfast was always good and stocked. The motel was pretty clean. Staff was friendly and helpful.

8

Tiffany

7 Apr 2025

·

Stayed 2 nights

Everything was good. My only complaint is, there was hair all over the bathroom tub.

6

Jason

24 Jul 2023

·

Stayed 2 nights

Location for purpose of the stay was excellent. When I opened the window shade you could see viable mold on the ceiling.!

4

Brenda

24 Mar 2025

·

Stayed 1 night

I gave this property two star's because the first room provided had hair in the bathtub, hair by the coffee maker, paint scrapped off the bathroom door showing multiple layers of paint, and makeup on the wall. The staff was nice and provided us another room. Unfortunately, this room also had hair in the tub, nail clippings on the bathroom floor, wall in bathroom was dirty, and the toilet paper holder was about to fall off the wall. We did not request a third room, as we were just passing through for the one night. Long story short, the property lacked in cleanliness and maintenance. We mainly book Holiday Inn when traveling, so was surprised that this establishment felt more like an old rundown hotel with the Holiday Inn name and small renovations. I will say the staff was nice, the area was safe, and the breakfast & dinning area was nice.

10

Rasheed

4 Dec 2025

·

Stayed 1 night

Very clean room and most importantly very clean bathroom. Nice breakfast. Highly recommended

10

Keith

30 May 2025

·

Stayed 4 nights

I liked the cleanliness and hospitality

4

rahsaan

30 Aug 2025

·

Stayed 3 nights

People were very trendy and helpful. My room and bathroom were dirty. Didn’t change my sheets. Ceiling was cracking and peeling badly. Hair all over the shower Mini fridge was dirty Stains on the walls and room had a mildew smell. They have one microwave in the common area for EVERYONE to share. You’ll be waiting a while to warm food up.

4

Maegan

4 May 2025

·

Stayed 2 nights

The rooms and facilities all need renovations and upgrades. We had a group of 3 rooms and none of them were clean. All were unsatisfactory. Bed linens did seem clean; however, the towels were musty. The pictures of the rooms online do not look like the rooms we stayed in. Dim lighting in the room, lack of plug-ins, extremely small rooms were some of their things that we didn’t care for. Do not recommend and will not stay here again.

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Rooms

Rooms are generally comfortable but older, with small bathrooms or sinks outside the bathroom in some layouts, and occasional noise from halls. Beds are comfy yet high; some rooms lack microwaves, and guests noted maintenance quirks like poor drainage or worn fixtures.

Related guest reviews

8

Adam

1 Jun 2025

·

Stayed 3 nights

Stayed for three nights. Employees were very professional and helpful. Room was in decent condition. Found a Cheeto on the floor when I checked in. Shower was poor. Only produced very hot water and the drain was clogged so you basically also took a bath. Location of hotel was great, east to walk to the ballpark plus they offered a shuttle.

8

Cardesha

30 Sept 2025

·

Stayed 5 nights

Like the other reviews on thos property, it was clean, comfortable, and friendly staff. The bathroom was tiny, but clean. The beddings were all in good condition, and they supplied good quality toiletries. The location was very close to the ball park. It is also walking distance to many food restaurants. My only con was that the noise from the hallway was very loud and a couple of late nights doors slamming and people goofing around in the hallway was quite disturbing. Besides that, I would definitely stay here again!

10

Alan

26 Aug 2025

·

Stayed 5 nights

Easy walk to the Braves games, well worth the savings vs booking in the battery. Hotel is nice, staff is nice, it’s just getting a little older and showing signs of wear.

6

Ken

29 May 2024

·

Stayed 4 nights

Carpet smelled moldy. Bathroom is really small. Area around elevator is really small. Breakfast is ok. Nothing special. Nice location. Friendly staff. Room was cleaned everyday.

8

Susan

22 Nov 2024

·

Stayed 1 night

Property is convenient. Staff helpful. Rooms were clean. Toilet hard to flush and ran most of the night, they are also too low to the floor. Door to bathroon would not close , beds comfortable BUT need a stool to get into them...too high!

8

Christy

18 Jun 2025

·

Stayed 2 nights

The rooms are spacious but could be cleaner

10

Kimberlis

26 Dec 2023

·

Stayed 1 night

Even though I arrived almost at midnight, check in was nice and easy. The front desk man was very friendly and polite. He provided me with all the necessary info without me asking. The room was great, it was big, clean and even my husband liked the decoration. The only thing I wish I had was a microwave in the room. Other than that, great experience. I would definitely stay here again

6

Megan

4 Dec 2024

·

Stayed 2 nights

The layout of the room didn’t match the photos. The sink was outside the bathroom, which was weird. The toilet room was so cramped, you couldn’t close the door and be on the toilet at the same time. I didn’t want to close the door tho because it was so tiny I felt claustrophobic. Also, idk if it’s because the doors are metal or the gaps in the doors are too large, but the sound around the hotel REALLY travels. I was in bed and literally heard someone sneeze in the room across the hall AND someone saying bless you lol. The room also says there’s a microwave but I found out later that some rooms don’t have them but that you can ask the front desk for one. I learned that while I was checking out. One thing I liked is there are two entrances for both parking lots so you have easy access no matter where you park. The location is AWESOME, close to any and everything. I would stay here again but I wouldn’t stay in the same room. There is no option though to choose any sort of upgraded room so I’m not sure how I would go about getting a better room next time that had an actual full sized bathroom. Another thing I really liked is it felt safe. There are two sets of double doors and the second set are locked after a certain time, only accessible with your room key

6

Sherrelle

25 Jul 2025

·

Stayed 2 nights

The staff was nice. The beds seem like a full size instead of queen and also no microwave in the room.

4

Carlos

18 Jun 2025

·

Stayed 1 night

Elevator was broken so people had to wait for a very long time for an elevator or take the stairs. We also only had cold to somewhat lukewarm water temperature in the shower. Parts were broken on the AC unit. Room decor was dated.

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Service

Service is frequently described as friendly and helpful across front desk and shuttle staff. That said, some guests experienced slow or poor communication, room-readiness delays, and occasional unprofessional interactions.

Related guest reviews

6

Daniel

7 Aug 2024

·

Stayed 1 night

Arrived a bit early and checked in. The front desk said they would txt when our room was ready, but never did. We were in town for a baseball game and went back to the hotel after the game and it was like we never checked in at all! Night staff apologized, but was very poor effort. I will look at other hotels in the area next time as there are many to choose from.

2

spencer

9 Mar 2024

·

Stayed 4 nights

I chose the "Pay at property" option which said they accept USD. USD = US dollars. When I arrived, the front desk clerk was very short with me when I had trouble finding my reservation info on my phone, then when we finally got it pulled up and I proceeded to pay in advace for the entire stay of my business trip with cash (USD). He then proceeded to tell me they did not accept cash as advertised in the Hotels.com app. He told they only accept credit cards. At that time I provided 2 credit cards that he could have billed the room rate to, as well as place the hold for incendental charge to cover the entire bill. The clerk then said, in very a disrepectful and condescending manner, and I quote "I arealdy told you, that was not an acceptable form of payment!" When in fact, he had just told me they only accept credit cards. At that point, I picked up my "credit cards" off the desk and walked out, tired, angry, and greatly disappointed in this, normally, respectable and freindly hotel chain. I am a loyal Hotels.com customer and hope this incident does not go unchecked. Never in my 47 years of exsitance, have I been treated with such distain and disrespect at any of the many hotels or resorts in which I have stayed. If you choose to stay at this location, do not expect quality service, a polite greeting, or even a smile as you approach the front desk.

10

michael

12 Aug 2024

·

Stayed 5 nights

My 2nd time here and I’ll be back next time I’m in Atlanta. The staff went above and beyond for me letting me stay with a late checkup because of a flight delay and the shuttle took me to multiple places to save me on an Uber ride. Thanks to them all!

10

Barbara

13 Jun 2025

·

Stayed 1 night

We enjoyed our overnight stay. The front desk people were amazing!

2

Katie

12 Nov 2023

·

Stayed 1 night

Checkin was supposed to be after 3 o’clock. We got there at almost 5 and the room is not ready. We chose that hotel for the location as we were going to an event at the ballpark but we had to change and get ready for our event literally in our cars because the room was not ready until after 6 PM.

10

Robin

16 Sept 2024

·

Stayed 1 night

Everything was great! The convenience to Cumberland mall, the Battery, and Truist park is perfect. Having a shuttle to and from the Braves’ game is icing on the cake

2

Paul

15 Sept 2024

·

Stayed 1 night

We made reservations for two nights, they made a mistake, checked us out after one night and could not give us another room due to being full. We were left to find room somewhere else with no apology.

10

Chad

10 Sept 2025

·

Stayed 2 nights

Outstanding customer service. The rooms were clean, updated, and nice. I was traveling for business with a group and the staff’s willingness to meet our needs was unmatched. We were able to use of the hotels meeting space and it was set up perfectly for our team. They provided materials, candy, and bottled water for the group but also checked on us periodically to ensure we didn’t need anything else. The GM, Mrs. Kim, was so helpful. She, and her team, made the stay feel more like a reunion with old friends! This type of service and professionalism is hard to come by these days. In the Atlanta Galleria Area, this is your hotel!

10

Luis

15 Sept 2025

·

Stayed 2 nights

Love the staff

10

Nick

10 May 2024

·

Stayed 1 night

The hotel employee was absolutely amazing. Very cordial and helpful. We checked in around 4 pm on the 9th of May. We did decide to walk back from the venue we attended (The Roxy). Encountered a few scary individuals but to no fault of the property. Room was clean and accommodating. Price point is definitely in line.

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Location

Excellent for Truist Park and The Battery, with many restaurants and shopping within walking distance; several guests felt the area was safe. A few noted tricky access or occasional sketchy pedestrians when walking.

Related guest reviews

10

Jeffrey dean

12 May 2025

·

Stayed 4 nights

Located in a nice area close to the battery and Truist park. Many restaurants and shopping locations within walking distance

10

Vanessa

1 Jun 2024

·

Stayed 1 night

Quick overnight trip for a baseball game. The hotel is walking distance to Truist with many food options in the area as well.

10

Anna

10 Aug 2025

·

Stayed 2 nights

Great stay. Clean rooms. Easy parking. Super close to the battery with a short/easy walk. Safe area.

10

Daniel

27 Sept 2025

·

Stayed 2 nights

The location is a short and easy walk to Truist Park. The staff was very friendly and the hotel may not have been the newest building but it's well kept and clean.

8

Kent

30 Apr 2025

·

Stayed 1 night

We stayed at this hotel specifically to attend a Braves game. The location was fantastic about a half mile walk to the stadium. Staff is very nice. The only complaint is that the room appeared pretty old and not in the best shape. Considering the brand and the price, I was expecting a nicer room. But it was clean, staff was very nice and very convenient to the stadium. I would certainly stay again.

8

Marybell

1 Oct 2025

·

Stayed 1 night

I stayed for 1 night. Close to the baseball stadium. Not too fancy but the hotel was clean.

8

Sarah

28 Mar 2025

·

Stayed 3 nights

This property was in a good location close to the battery and close to the miller park.

10

Smith

4 Aug 2024

·

Stayed 1 night

Truist Park is within walking distance. The Hotel is tucked off the road in a quiet area.

8

Gail

20 Jul 2025

·

Stayed 3 nights

Close distance to mall and ballpark.

10

RuBEN

21 Apr 2025

·

Stayed 3 nights

Great location near stadium and variety of options for food drinks etc

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Dining

Breakfast is widely liked for hot options and variety. At busy times, items were not always replenished and the area can feel small, with a few mentions of weak coffee or spoiled juice.

Related guest reviews

4

Tim

9 Dec 2024

·

Stayed 1 night

Old hotel, typical American style. Needs renovation, the whole hotel was old and worn. Most of the already poorly equipped gym was unserviceable. It is ok for one night, but not more. Breakfast was not good, but sufficient to get something at least (except the coffee, way too weak, like tea and it was to be honest undrinkable).

10

Ron

29 Nov 2025

·

Stayed 5 nights

Great stay, excellent breakfast buffet, clean rooms. Comfortable stay.

10

Hannah

19 May 2025

·

Stayed 4 nights

Great breakfast, nice area!!

8

Dorrett

23 Jul 2025

·

Stayed 2 nights

The staff was friendly and helpful. I loved the gym. There were various equipment for a good work-out. I think the breakfast could be improved. The choices were limited.

10

Brittney

6 Sept 2025

·

Stayed 3 nights

This hotel was clean and well maintained. The area shuttle was perfect & the staff was also very nice. The room was really spacious compared to other Hotels and the free parking and free breakfast was a great amenity. Would happily return.

10

Diane

15 Jun 2025

·

Stayed 2 nights

Excellent. Has a Free Shuttle to Truist Stadium. I decided to take an Uber and it was only $12. Breakfast was hot. Eggs, Sausage, Biscuits and Gravy, Fresh Pancakes and then usual yogurt, cereal, bagels. Front desk people are so nice.

10

Alicia

5 Jan 2026

·

Stayed 1 night

Quick overnight stay to be near work. Price was fantastic, room was clean and breakfast was great for free!

8

Olga

27 Mar 2025

·

Stayed 2 nights

Breakfast was ok. Juices were spoiled. Our tv did not work well.

4

rahsaan

30 Aug 2025

·

Stayed 3 nights

People were very trendy and helpful. My room and bathroom were dirty. Didn’t change my sheets. Ceiling was cracking and peeling badly. Hair all over the shower Mini fridge was dirty Stains on the walls and room had a mildew smell. They have one microwave in the common area for EVERYONE to share. You’ll be waiting a while to warm food up.

2

Jason

28 Sept 2025

·

Stayed 2 nights

Not enough hot water for 3 people to take a shower. Breakfast was rarely replenished. Omletes so cold I had to heat up in the room microwave.

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Month	Average price
January	US$124
February	US$133
March	US$133
April	US$165
May	US$160
June	US$177
July	US$160
August	US$129
September	US$123
October	US$107
November	US$95
December	US$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $134	19 $234
20 $110	21 $117	22 $325	23 $207	24 $203	25 $110	26 $111
27 $97	28 $114	29 $125	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $131	2 $142	3 $167
4 $132	5 $121	6 $158	7 $154	8 $114	9 $160	10 $200
11 $188	12 $130	13 $130	14 $142	15 $164	16 $155	17 $159
18 $147	19 $163	20 $135	21 $139	22 $151	23 $245	24 $240
25 $115	26 $137	27 $135	28 $140	29 $178	30 $214	31 $205

Holiday Inn Express Atlanta Galleria-Ballpark Area by IHG

Prices for Holiday Inn Express Atlanta Galleria-Ballpark Area by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Comm)

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Accessible (Comm)

Standard Room

Standard Room, 1 Queen Bed, Accessible (Mobility, Tub)

Standard Room, 1 Queen Bed, Accessible (Comm, Mobility, Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll Shower)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Express Atlanta Galleria-Ballpark Area by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express Atlanta Galleria-Ballpark Area by IHG

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