Extended Stay America Suites - Clearwater - Carillon Park

I rarely leave negative reviews, but this stay was honestly unacceptable. I booked this location while relocating for work and expected basic cleanliness and comfort at minimum. Instead, I dealt with roaches in the room and pillows that were stained, worn out, and completely unsanitary. It made it very difficult to relax or feel comfortable during what was already a stressful move. What made the experience even worse was management’s response. After bringing up my concerns, I was essentially told to “take it up with a lawyer” and they refused to cancel the remainder of my stay. There was very little concern shown about the actual condition of the room or the fact that a paying guest was uncomfortable staying there. The overall condition of the property did not match what was advertised online. I understand budget hotels won’t be luxury experiences, but there is a major difference between “basic” and “dirty.” No guest should have to worry about pests or question whether bedding is clean. I had to inspect everything before touching it, which is not how anyone wants to spend their stay. Unfortunately, between the room conditions and the dismissive response from management, I would not recommend this property.

If you are a solo, female traveler, this place is not for you. The front desk woman was very kind and helpful and my room was clean. However, too many things went wrong for me to recommend this motel. My door was jammed and wouldn't open without using force after many tries, the curtains broke when I tried closing them so I had to sleep with them open, the key card gets deactivated almost immediately when it's near your phone, and the shower was broken and would not turn on. I was there for a concert and was concerned about not being able to get into my room afterwards. If I would have had to sleep in my car because I couldn't get in, I would not have felt safe. Also, the shower not working isn't great for the Florida heat. These issues are not worth the convivence of the location or the price.

A rip-off any way you look at it—$400 for a single night, just because there was a concert in Tampa. Thank goodness it was only for one night, because the place was terrible: everything was extremely old, the carpets and floors were disgusting, and there was a smell of marij... all the time. We only stayed here because there were no other options.

I actually hate writing reviews like this one because the people I talked with are friendly people, assuring us this location was planning a remodel. Our 2 full-bed suit was clean and the beds were comfortable. The service was almost non-existent when asking for towels, toilet paper, or a toaster. (We received a toaster becaue we finally went to pick it up ourselves, but was dirty while being promoted as "santized.") I took our trash to the front office and was told I needed to take it to the trash bins behind a remote building. I don't mind carrying trash to a trash receptacle, but provide bins for each building. When, or if a remodel occurs there should be a priority to invest in personnel to step up customer service and maintenance personnel. There was rust in the tub and the refrigerator was damaged badly.

Thank Goodness 🙏 Rest.