Renaissance Walnut Creek Hotel
Property description
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, 3 hot tubs, and a health club. This hotel also features complimentary wireless int...
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Guest reviews
8.4
Very good
Based on 1,001 verified reviews
Who stays here?
Business
20%
Couple
29%
Family
37%
Group
7%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Renaissance Walnut Creek Hotel, guests often praise the extensive Bay Club access with large gyms, lap pools, sauna and classes, and generally friendly staff, while noting convenient access to BART and highways for visits around Walnut Creek and the East Bay.
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10
caprisha
3 weeks ago
·
Stayed 2 nights
Everything is awesome per usual.
Everything is awesome per usual.
6
Amber
3 weeks ago
·
Stayed 1 night
Beautiful hotel but front desk is impossible to get ahold of. Main Marriott line was unhelpful with information
Beautiful hotel but front desk is impossible to get ahold of. Main Marriott line was unhelpful with information
2
Ryan
19 Apr 2026
·
Stayed 2 nights
Booked this hotel for one reason only: the listing said “deep soaking bathtub.” The room had only a standard shower/tub combo, and staff then tried to charge about 2.5x more for the room type we thought we had already booked. The tub in our room would not hold water, the second room had vomit in the bathtub, and the third room’s tub also would not hold water. My pregnant wife just wanted some quiet time alone to relax in a nice bath, but instead she ended up upset and crying in a tiny tub that would not even hold water. I had to leave my event, which was the entire reason we traveled there in the first place, to come be there for her. That made the whole trip pointless. The staff were rude and unhelpful throughout. I specifically asked that maintenance wait for me to return before entering the room because my wife was inside, and they ignored that and went in anyway. This has been the worst customer service I have ever experienced at a hotel and we travel 1-2 times a month. Will not be coming and will never recommend this hotel to anyone.
Booked this hotel for one reason only: the listing said “deep soaking bathtub.” The room had only a standard shower/tub combo, and staff then tried to charge about 2.5x more for the room type we thought we had already booked. The tub in our room would not hold water, the second room had vomit in the bathtub, and the third room’s tub also would not hold water. My pregnant wife just wanted some quiet time alone to relax in a nice bath, but instead she ended up upset and crying in a tiny tub that would not even hold water. I had to leave my event, which was the entire reason we traveled there in the first place, to come be there for her. That made the whole trip pointless. The staff were rude and unhelpful throughout. I specifically asked that maintenance wait for me to return before entering the room because my wife was inside, and they ignored that and went in anyway. This has been the worst customer service I have ever experienced at a hotel and we travel 1-2 times a month. Will not be coming and will never recommend this hotel to anyone.
8
Noor
12 Apr 2026
·
Stayed 1 night
Clean property, beautiful room rooms, relaxing. The only downfall was a $35 parking fee per day.
Clean property, beautiful room rooms, relaxing. The only downfall was a $35 parking fee per day.
8
Teresa
1 Apr 2026
·
Stayed 3 nights
PROS: Room is lovely. Beds are comfortable and sheets are soft. Nice big shower with great water pressure and the water gets hot fast. Friendly staff. Loved the Citrus Cafe and Bar. Salmon dish is incredibly good. Gym is spectacular. Saunas, two levels with workout machines, barbells and lots of classes to choose from. CONS: I like when hotels recycle. This hotel appears to recycle with a divided trash can in room; one side for trash and one for recycling. However; when I took my recycling out in the hallway where I saw the maid, they threw all the recycling in the same trash, which makes me believe that they do not recycle. The second day, we left at about 930 and maid service had already come through. I asked front desk to have them come back to change bed and receive new towels. They never came.
PROS: Room is lovely. Beds are comfortable and sheets are soft. Nice big shower with great water pressure and the water gets hot fast. Friendly staff. Loved the Citrus Cafe and Bar. Salmon dish is incredibly good. Gym is spectacular. Saunas, two levels with workout machines, barbells and lots of classes to choose from. CONS: I like when hotels recycle. This hotel appears to recycle with a divided trash can in room; one side for trash and one for recycling. However; when I took my recycling out in the hallway where I saw the maid, they threw all the recycling in the same trash, which makes me believe that they do not recycle. The second day, we left at about 930 and maid service had already come through. I asked front desk to have them come back to change bed and receive new towels. They never came.
2805 Jones Road, Contra Costa Centre, Walnut Creek, California, United States of America
Location
With a stay at Renaissance Walnut Creek Hotel in Walnut Creek (Contra Costa Centre), you'll be within a 5-minute drive of Kaiser Permanente and Cinemark Century Downtown Pleasant Hill 16. This family-friendly hotel is 13 mi (20.9 km) from University of California, Berkeley and 1.4 mi (2.3 km) from Lindsay Wildlife Museum.
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