Name: Holiday Inn Express San Francisco Airport North by IHG
Address: 373 South Airport Boulevard, South San Francisco, California, United States of America, South San Francisco, California, US
Price range: US$108–US$268 per night
Rating: 7.8

What guests think

Holiday Inn Express San Francisco Airport North by IHG draws frequent praise for clean, comfortable rooms, friendly staff, and a convenient location near SFO, with a free hot breakfast that many guests find generous for a short airport stay.

Recurring negatives include limited airport shuttle hours that force taxis or rideshares, and unexpected extra fees, especially paid parking. Some guests report industrial-area noise and occasional maintenance or housekeeping issues, while others mention dated room tech or unreliable Wi-Fi. Overall, expect a practical, no-frills stopover close to the airport.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is paid and spaces can be limited; several guests reported surprise fees. The indoor hot tub is popular but sometimes closed, small, or needs maintenance; occasional gym, ice machine, or elevator outages were noted.

Related guest reviews

4

Fabiola

5 Mar 2024

·

Stayed 2 nights

Only positive, Reception staff Betty was great and a comfy bed. Room was okay very old bathroom tough. Very difficult get to town only paying an Ubber No concierge or anyone willing to tell you what to do as a tourist . $40 has been taken from my account and I am unsure why , have sent a couple of emails and still haven’t heard back :( Gym equipment did not work. I suggest you to pay little bit more and stay in a better hotel. Disappointed.

10

Oleksandra

30 Sept 2025

·

Stayed 1 night

Great stay! We enjoyed included full breakfast, hot tub was perfect to relax in, jets worked very well! Staff was very friendly and helpful! Bed was so comfortable and clean. Thank you!

8

Ana

30 Sept 2025

·

Stayed 1 night

Wish the hot tub was a little bigger to fit more people comfortably otherwise it was wonderful

2

Valeria

3 Jul 2024

·

Stayed 3 nights

Employees were great. The rest is terrible. It said it has a pool. Not such thing. Breakfast not good. They ran out of things early and wouldnt reestock. They charge you so many fees and $20 parking a day. So bye bye deposit. Its a ripoff. Avoid it if you can. Nothing fancy and the rooms are small. Never coming back again

8

Laura

19 May 2024

·

Stayed 1 night

Car was broken into in the parking lot. They were trying to steal the vehicle. Alarm went off and ran them off. Window was broken.

8

Michael

19 Mar 2025

·

Stayed 1 night

We had a great stay and the staff were very friendly. Breakfast was good with many choices. The downside was. Our bathroom sink ran brown water for a few minutes. The hot tub needed chlorine. I informed the front desk.

2

Yingchan

25 Apr 2025

·

Stayed 2 nights

Mandatory paid for the parking $20 per day but without parking spot. Front desk was rude when you ask her what we should do, her attitude is like this is our problem, not hers.

8

kevin

11 Nov 2024

·

Stayed 1 night

I like the fact that the pool and the spa is open even though it's the middle of October when a lot of the hotel operators would make excuses and say it's out of season and close it. I also like the fact that hard breakfast is included. I don't like the fact that they're charging me extra $20 for parking. I'm deducting one star for the extra $20 for parking. Also I only see one desk clerk working to chech people in and because of that I was being delayed in checking in for i's 15 or 20 minutes. The first room I was given only had one bed and one sofa when I reserved two green beds. Also the same room has problem with the battery in the lock causes causing my key to only work one out of 10 times when I try to open such lock.

4

Leah

11 Aug 2025

·

Stayed 1 night

Gym was closed , bed was uncomfy

10

Jeffrey Charles

29 Apr 2024

·

Stayed 1 night

Parking was limited.

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Cleanliness

Many reviews praise clean rooms and public areas. A few report issues such as ants or other pests and occasional housekeeping lapses.

Related guest reviews

8

Iman

15 Mar 2024

·

Stayed 4 nights

I was hit with an additional Airport fee of around 8.00 USD per day because hotel is near an airport. What a scam. It's no longer consumer friendly but profit driven. That was total disappointment. Also I got bite about 3 times by a spider. Saw it when I walked into the room. Tried to kill it but missed, that night the spider feasted on my back and legs. Very painful, so I took pictures. Breakfasts were good and good quality.

4

Richard

26 Sept 2023

·

Stayed 1 night

We are pretty sure we have bed bug bites from the hotel

10

Brad

4 Nov 2025

·

Stayed 1 night

Clean room, pleasant staff. Only negative was the small TV.

10

John

5 Aug 2025

·

Stayed 4 nights

Very clean.

6

Gwendolyn

31 Dec 2025

·

Stayed 4 nights

Everything was great until the last two morning we were there. Our room was FULL of ants. On the night stand and in the bathroom and even coming in through the door and vent in crawling bathroom. I had to get my own ant traps just to sleep. We throw 90% of our garbage away outside of the room because we don’t like leaving it for housekeeping so it was just very unsettling. I know I should have talked to the manager about it but there wasn’t any time I could this was a PACKED trip and I was only at the hotel to sleep.

4

Lesley

3 Mar 2024

·

Stayed 1 night

Overall, it was a good experience, but there was a long piece of hair that was not mine inside of my bed

10

breezy

17 Nov 2025

·

Stayed 1 night

Clean

2

Luis

11 Aug 2023

·

Stayed 1 night

Bed Bug infestation in the hotel. Worst of all, we went back to the hotel and was shut down completely and without concern for our experience.

4

Debra

6 Nov 2024

·

Stayed 4 nights

There were ants in the room! Yucky!

6

Shaun

26 Feb 2025

·

Stayed 2 nights

Staff was friendly however hotel is very dated and room was not clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and reasonably spacious with comfy beds. Downsides include industrial or traffic noise, light seepage from curtains, dated or small TVs/no USB ports, loud HVAC, and spotty Wi-Fi.

Related guest reviews

6

DAVID

4 Aug 2025

·

Stayed 1 night

Convenient, inexpensive. But the beeping-backup trucks at 4am and 5am on a Sunday morning? It's as if the hotel doesn't realize people actually need to sleep. I was on the top (4th) floor and the noise was loud enough to wake me. Ask for a room with a view of the road, not the back alley.

6

Kolene

29 Jul 2023

·

Stayed 1 night

We called about the airport shuttle the day before. A recording stated a shuttle runs every 30 minutes. After landing, we waited 45 minutes and got through to someone at the hotel who told us the shuttle only runs in the morning and after 5:00. They suggested we take a taxi or uber. The gal at the front desk never made eye contact or smiled when we checked in and was outside the front door vaping throughout both days. The breakfast was great- well stocked, the staff did a great job there. Bed was comfortable, room was clean. Internet is terrible. Goes in and out interupting whatever you're trying to do/watch.

10

Leigh

31 Dec 2025

·

Stayed 1 night

Great hotel stay. Amazing full hot buffet breakfast with lots of selection. Big, spacious room with full cable TV channel options via DirecTV.

10

John

16 Nov 2025

·

Stayed 4 nights

Great room good beds and quality bedding

6

Ashley Marie

16 Nov 2023

·

Stayed 2 nights

It's decent for the price. What was truly annoying was that our room faced the McDonalds right next door and those golden arches shone through our window all day and night. The curtains don't close all the way so we had a great golden glow coming through our window all night long! There's a bit of sound from the street nearby that also comes through. We were there for a work conference and spent very little time in the room other than to sleep so being faced with noise and light was fustrating. For the price, it really helped our travel budget. You get what you pay for!

8

barry

21 Sept 2024

·

Stayed 1 night

hotel very nice, but in the back of hotel were some kind of warehouse. trucks backing up starting at least 7am making tons of noise. spoke to desk people about it, said they are not supposed to start till 8am. if you stay at this hotel, make sure your room is in front and not in back

6

Hasib

29 Jul 2025

·

Stayed 3 nights

It was alright. Not too bad but but not amazing either. The carpet and bathroom were at least 10 years old - no upgrades. Also no USB charging ports in the room. But overall it was ok.

8

Seng Ngoh

28 Jul 2025

·

Stayed 1 night

Room are comfortable and clean. Breakfasts are good.

4

Obiageri

15 Jul 2024

·

Stayed 6 nights

Great location, clean property, and free airport shuttle. Wifi did not consistently work for me throughout the entire stay. The front desk gave me a phone number to call to get help with connecting to their new server. Initially this solved the issue, but I got disconnected again. This time, the service number that I called kept disconnecting. The new lady at the front desk that I spoke to insinuated that no one else had complained about the internet and that it may just be my computer. I know this isn't true because the first staff member I spoke to mentioned them getting a new server which is why they have a service number that you call to specifically troubleshoot connectivity issues. On top of all of this I just saw that I was overcharged for a small purchase at the front desk. I would love to understand how 2 packs of Mrs Fields cookies and 2 packs of gummy bears results in a charge of more than $60. If you do not need internet and can afford to be accidentally overcharged then I highly recommend! (:

8

Robert

8 Jan 2024

·

Stayed 1 night

Nice amenities, friendly staff and decent breakfast. Hotel was cold, though, and in our room (233), the curtains didn't close so the very bright light from the street lamps poured into the room all night.

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Service

Staff are frequently described as friendly and helpful. However, check-in can be slow, some front-desk interactions are curt, and occasional billing or key-card issues occur.

Related guest reviews

10

Namgay

8 Jul 2025

·

Stayed 1 night

The staff were very accommodating and pleasent.

10

Tamatha

15 Feb 2024

·

Stayed 1 night

The staff really made the property the best place to stay. Friendly, responsive and informative. The airport shuttle was also perfect for my flight schedule. Would definitely book again.

8

Frank

29 Dec 2025

·

Stayed 2 nights

Staff was extremely helpful, nice and welcoming. Breakfast was good . Indoor hot tub was nice . Only negative was my key stopped working both days of my stay . But the front desk reprogrammed them very quickly and with a smile . I’d definitely come here again when In the area

10

EVA

9 Sept 2025

·

Stayed 2 nights

Front desk agents were very accommodating!

6

Ashlea

4 Aug 2024

·

Stayed 1 night

Staff need training for when fire alarms go off. Ours went off(ended up being someone burnt popcorn) but nothing was said to guests. We were all standing around in lobby & outside and then finally asked the two at the front desk and they let us know it wasn’t an emergency. Also, charging for parking seems like that should be included in your stay. Overall, good stay. Hotel was in good location for airport.

4

Ysabela

26 Dec 2022

·

Stayed 1 night

The receptionist who helped us out during our check in was rude. She lacked customer service. She's so demanding and doesn't want to get asked questions.

2

Bradford

20 May 2025

·

Stayed 1 night

Failed to properly check me in and the Night Manager called my room at 9:30 PM and asked for my last name which is a major security protocol failure. I would never give my last name to a unknown person over a phone at a hotel Good thing I had not already gone to bed. Unbelievable lapse by the management team

8

Gerardo

2 Nov 2025

·

Stayed 1 night

Room was great. Parking is expensive. Took forever to check in. 5 people in line. There were 2 employees behind the check in counter. But only one was helping customers.

6

Lila

17 Dec 2025

·

Stayed 2 nights

My card was charged before I checked in. When I called to ask why I was told to make sure I had the money and was still coming. I felt offended because if I didn’t have the money or was not going to arrive I would not have made the reservation. I had to call the front desk for a remote to the tv, I was told all the places it could have been after checking multiple times and letting them know it was not there and after 20 minutes had to walk down to the front desk to ask for one, and was made to feel like I was interrupting them. I was charged more than I was quoted on the hotels app. I was down there for a same day surgery and when I asked about gov. Discounts since I work for a government clinic I was denied that option. I just feel that the desk girl could have been a bit more considerate.

2

Erica

11 Oct 2024

·

Stayed 1 night

I was charged 3 times from this hotel once on this website and twice after checkin totaling close to $500 for one night. Unacceptable customer service. While calling I keep getting the run around that there are no charges on their end.

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AI-generated summary based on recent guest reviews

Location

Very convenient to SFO, freeways, and fast-food options. The industrial setting can bring early-morning warehouse noise, and airport shuttle service operates only during limited morning and evening windows.

Related guest reviews

6

DAVID

4 Aug 2025

·

Stayed 1 night

Convenient, inexpensive. But the beeping-backup trucks at 4am and 5am on a Sunday morning? It's as if the hotel doesn't realize people actually need to sleep. I was on the top (4th) floor and the noise was loud enough to wake me. Ask for a room with a view of the road, not the back alley.

10

Chris

18 Aug 2025

·

Stayed 1 night

Convenient to airport with shuttle bus

8

Marcia

15 Sept 2024

·

Stayed 1 night

The hotel was fine for an overnight stay but we were very disappointed with the extremely limited airport shuttle since the main reason we picked it was for the shuttle since we had a 26 hour layover. We didn’t find out about the shuttle until after booking. So what we thought was a reasonable price for an average hotel ended up costing us an additional $64 in Uber costs for a round trip drive to the airport.

8

Catherine

19 May 2025

·

Stayed 6 nights

Close to the airport and easy access to the freeway to go places.

8

barry

21 Sept 2024

·

Stayed 1 night

hotel very nice, but in the back of hotel were some kind of warehouse. trucks backing up starting at least 7am making tons of noise. spoke to desk people about it, said they are not supposed to start till 8am. if you stay at this hotel, make sure your room is in front and not in back

8

Daniel

10 Sept 2023

·

Stayed 2 nights

This hotel is a basic no frills place. The bed was comfortable. The room was clean but dated. The shower rod was rusty. The bathroom faucet had the finish worn off. The breakfast was good but basic. If you are planning on using the shuttle service from the airport make sure you check in advance, they have very limited hours for pickup and return to the airport.

8

Michael

21 Jul 2025

·

Stayed 1 night

The airport shuttle has a TERRIBLE schedule starts at 5:20-9:40 AM and 5:20-10:35PM. Our flight is 3:10PM we have no choice but to get Uber. Before you check-in call the hotel and for the airport shuttle schedule so you won’t end up pay Uber.

10

Angelita

3 Oct 2025

·

Stayed 1 night

Location is great close to the airport and lots of restaurants and fast foods! Breakfast was ok not a lot of choices but at least they have it.

8

YH

31 May 2025

·

Stayed 1 night

Closed to SFO Airport and offered Free Shuttle Bus

8

Michael

12 Feb 2025

·

Stayed 1 night

The hotel was great but we were do upset when we landed when we say the shuttle didn’t run after 20:45. We landed at 11:00. Had to pay exorbitant Uber for $39.00 yo get there when it was advertised in your website for hotel that they had a shuttle! Then today when we went to check out soon, there is NO shuttle back to airport for connecting flight after 9:30. Now we will have to pay for Uber again. False advertising!!!! My husband and I always use Hotels.com for our many trips but will most likely go to other venues now after we have three more hotels booked with you for this trip to Singapore and Bangkok. Very mad and would like at least a few extra points to our account for this.

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Dining

Breakfast is generally well-liked with hot options and decent variety. Some guests mention limited choices, slow restocking, or hours that start too late for early flights.

Related guest reviews

8

patricia

11 Apr 2023

·

Stayed 7 nights

Property was close to airport, clean and quiet. The staff gave excellent customer service and was very welcoming and accommodating. Breakfast was good. Rooms were spacious and clean. I'd stay again.

10

Leigh

31 Dec 2025

·

Stayed 1 night

Great hotel stay. Amazing full hot buffet breakfast with lots of selection. Big, spacious room with full cable TV channel options via DirecTV.

10

May

5 Aug 2024

·

Stayed 1 night

Easy check in, Great breakfast buffet. Room was clean.

10

Ronnie

16 Sept 2024

·

Stayed 2 nights

Property was great. Room was great size. Staff were very friendly. Breakfast was good. Nice breakfast selections. Hotel was a quick 6 minute trip from the Airport Via Uber. Called hotel for the shuttle but never found it and didn't understand when/where it was coming. Could not find a pen and pad in the room. Would have been nice to take some notes while on a phone call.

6

Thomas

14 Aug 2025

·

Stayed 1 night

Not suited for early morning flight, shuttle only after 5, breakfast after 6 30. Cannot close blackouts curtains. Room and bathroom were good.

8

Irene

15 Mar 2024

·

Stayed 1 night

Lobby houseflies flying in the air. Breakfast punctually at 9 am everything including the beverage, water and juices were either stopped or removed disregarding whether there are guests still eating and drinking. The food removed are being eaten by the staff themselves in the kitchen.

8

Seng Ngoh

28 Jul 2025

·

Stayed 1 night

Room are comfortable and clean. Breakfasts are good.

10

Frank D

26 Feb 2024

·

Stayed 2 nights

Very clean, quiet, and very nice complimentary breakfast.

8

Ronald

11 Jul 2025

·

Stayed 2 nights

The staff was helpful and the breakfast was decent.

10

Martha

13 Aug 2023

·

Stayed 1 night

The breakfast was not good, poor options

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$150
February	US$158
March	US$156
April	US$149
May	US$151
June	US$188
July	US$123
August	US$140
September	US$166
October	US$173
November	US$128
December	US$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $252	18 $131	19 $123
20 $114	21 $176	22 $167	23 $171	24 $179	25 $151	26 $141
27 $108	28 $157	29 $198	30 $185

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $124	3 $117
4 $109	5 $147	6 $182	7 $175	8 $174	9 $143	10 $122
11 $117	12 $180	13 $236	14 $247	15 $166	16 $115	17 $115
18 $115	19 $174	20 $268	21 $190	22 $167	23 $119	24 $119
25 $115	26 $184	27 $209	28 $203	29 $164	30 $123	31 $123

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed with Sofa Bed

Standard Room

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express San Francisco Airport North by IHG

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Prices for upcoming dates