Name: Candlewood Suites by IHG Conway
Address: 2360 Sanders Street, Conway, Arkansas, United States of America, Conway, Arkansas, US
Price range: US$95–US$173 per night
Rating: 7.58

What guests think

At Candlewood Suites Conway by IHG, reviews describe a mixed stay: convenient in-room kitchens and some renovated rooms contrast with an aging property, worn furnishings, and maintenance problems, while ongoing work suggests gradual improvements.

Beds are often comfortable and showers have strong water pressure, though traffic noise affects some rooms and USB ports are lacking. Cleanliness feedback is inconsistent, with reports of odors, stained carpets, and occasional pests alongside mentions of very clean rooms. Staff are frequently praised as friendly and accommodating, but some guests experienced check-in issues or slow responses; there is no breakfast beyond coffee. Expect basic, suite-style accommodation with trade-offs between value and condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Some renovations are underway.

Related guest reviews

8

Christine

3 May 2025

·

Stayed 4 nights

It was nice having a kitchen since we were there 4 nights. Staff was very friendly and accommodating. Glad they are renovating since it’s outdated.

8

Deborah

16 Jun 2025

·

Stayed 2 nights

The property needs serious updating. The bathroom was decent, with better water pressure than other places we have stayed, but could have used a handheld shower. The carpet needs replacing. The mattress was way to soft. Otherwise I enjoyed my brief stay.

6

Grant

9 Jan 2024

·

Stayed 1 night

building was worn and dirty with a very strong ammonia smell and all exit doors were open

6

Scott

5 May 2025

·

Stayed 2 nights

It served its purpose it was a place to stay while we vended that weekend. Rooms look worn the leather on the chair in the room was worn and pealing. If you pull a trailer the parking is tight.

8

Justin

9 May 2024

·

Stayed 2 nights

No pool lil out dated

8

Kathi

12 Oct 2025

·

Stayed 1 night

It was fine. The hotel was doing some remodeling, so it was not as clean as it might have been.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with repeated reports of odors, stained carpets, mildew, and occasional pests (ants and roaches), alongside mentions of very clean rooms.

Related guest reviews

4

Daniel

6 Jun 2025

·

Stayed 1 night

The room was not super clean and up to date. The chair in the room had leather peeling off of both arms and the arms were loose like they were going to fall off. The comforters had stains on them.

2

Mark

15 Jun 2024

·

Stayed 1 night

The bathroom floor was covered in hair. There was a hair in the sheets of one of the beds. The kitchen area was covered with ants. The recliner chair was completely ripped and coming apart. The facility looked old and rundown. Would not recommend.

4

Kelly

10 May 2025

·

Stayed 1 night

Not as bad as it could have been. Bed was comfortable, shower was fine. Overall raggedy. Condom box and condom in nightstand drawer. Furniture very tattered. Hallways felt damp and smelled. No breakfast. No diet drinks. A lot of competition for same price. Will not make this choice again. Should have been $25 cheaper.

8

Zach

17 May 2025

·

Stayed 1 night

The property was very clean. The staff efficient.

2

Thomas

27 Oct 2024

·

Stayed 2 nights

There was nothing about the property that I enjoyed. The entire property is in need of a total renovation, carpets are dirty along with the window treatment. The furniture is worn and basically falling apart. The shower curtain smelled of mildew as well. If I had not already paid in advance I would not have been staying at this location.

6

Grant

9 Jan 2024

·

Stayed 1 night

building was worn and dirty with a very strong ammonia smell and all exit doors were open

2

Phasit

30 Jun 2025

·

Stayed 1 night

This has to be one of the dirtiest rundown hotels that we have ever been to. From the odor of animal urin throughout the rooms to stains all over the carpet, the loveseat was tore up. No blackout drapes also the bracket of the AC was broken exposing electrical wires.. VERY UNSAFE! the telephone in the room did not work and half of the lights did not work. The lady at the front wasnt really a help and simply said they didnt have another room to move us to without even looking on her computer. I wouldnt recommend anyone to stay here

10

Crystal

16 Nov 2024

·

Stayed 2 nights

Very clean, quiet place with knowledge and friendly staff

2

Renae

26 May 2025

·

Stayed 1 night

Old outdated facility. Not cleaned well & ZERO USB ports in room. No breakfast for guests. Entire experience had a "hurry up & get outta here" air about it. I couldn't believe this is an IHG property.

2

Katherine

5 May 2025

·

Stayed 1 night

Smelled TERRIBLE from carpet cleaners, noisy rooms with interstate close by...toothpaste on the faucet in bathroom, ripped chair, cracked lamp shades. I left -- too smelly and noisy. I'd rather sleep in my car.

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Rooms

Rooms often feel dated, with torn furniture, missing or broken fixtures, and limited modern conveniences (no USB ports), but some renovated rooms have comfortable beds and strong shower pressure; freeway-facing rooms can be noisy.

Related guest reviews

6

andrew

9 May 2024

·

Stayed 1 night

This is an older hotel that has many suites, if you need this. But as for updates, this hotel disappointed. No USB ports in the room for today's electronics.

4

Daniel

6 Jun 2025

·

Stayed 1 night

The room was not super clean and up to date. The chair in the room had leather peeling off of both arms and the arms were loose like they were going to fall off. The comforters had stains on them.

8

Denise

9 Apr 2025

·

Stayed 2 nights

Clean, comfortable bed and excellent water pressure in the shower. Was pretty noisy as our room was at the end that was closest to the freeway.

8

Deborah

16 Jun 2025

·

Stayed 2 nights

The property needs serious updating. The bathroom was decent, with better water pressure than other places we have stayed, but could have used a handheld shower. The carpet needs replacing. The mattress was way to soft. Otherwise I enjoyed my brief stay.

6

Beth

8 Apr 2024

·

Stayed 1 night

Was disappointed with this hotel. The chair in our room had the fake leather covering torn off its arms and lots of marks on the front from cat claws. The smoke detector was missing and just the wires remained. There was only one nightstand for the king bed. Also only one side had a bedside light.

10

Marie

17 Apr 2025

·

Stayed 1 night

Excellent stay. Stayed over due to jeep troubles after camping for 7 days. The bed was very comfortable and the shower was amazing. The pressure from the water was excellent.

6

Danel T

8 Jun 2024

·

Stayed 1 night

Room furniture was quite worn out. The fake leather lounge chair had half the plastic finish peeled off. Ames worn, rust on bed base and holes in wall where shower rod was re-attached

10

vickie

25 Aug 2025

·

Stayed 1 night

The room was newly renovated and was a great surprise.

2

Renae

26 May 2025

·

Stayed 1 night

Old outdated facility. Not cleaned well & ZERO USB ports in room. No breakfast for guests. Entire experience had a "hurry up & get outta here" air about it. I couldn't believe this is an IHG property.

2

Katherine

5 May 2025

·

Stayed 1 night

Smelled TERRIBLE from carpet cleaners, noisy rooms with interstate close by...toothpaste on the faucet in bathroom, ripped chair, cracked lamp shades. I left -- too smelly and noisy. I'd rather sleep in my car.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and accommodating, though some guests encountered check-in delays, reservation or room-type issues, unhelpful responses, and slow or unresolved maintenance.

Related guest reviews

10

Margaret

11 Mar 2024

·

Stayed 1 night

Check in was easy and the staff made sure we had everything we needed. They were friendly and answered all the questions we had.

8

Christine

3 May 2025

·

Stayed 4 nights

It was nice having a kitchen since we were there 4 nights. Staff was very friendly and accommodating. Glad they are renovating since it’s outdated.

4

Ginny

11 Apr 2023

·

Stayed 6 nights

Had to submit a request twice for maintenance for a constantly running toilet. During our 6 night stay it NEVER got fixed, makig flushing a nightmare. Had to fill tank with pitcher. Had an "accessible" room. The bed was so close to the wall that I would NOT call this room accessible. The tub did have grab bars everywhere and shower seat. The staff was friendly, but failed to submit the maintenance requests for toilet to be fixed. Also noticed roach crawling on the walls on 3 different days.

8

Zach

17 May 2025

·

Stayed 1 night

The property was very clean. The staff efficient.

2

Phasit

30 Jun 2025

·

Stayed 1 night

This has to be one of the dirtiest rundown hotels that we have ever been to. From the odor of animal urin throughout the rooms to stains all over the carpet, the loveseat was tore up. No blackout drapes also the bracket of the AC was broken exposing electrical wires.. VERY UNSAFE! the telephone in the room did not work and half of the lights did not work. The lady at the front wasnt really a help and simply said they didnt have another room to move us to without even looking on her computer. I wouldnt recommend anyone to stay here

4

ANTONIO

17 May 2024

·

Stayed 2 nights

HAD TO WAIT TO CHECKIN EVEN THOUGH I ARRIVED AT 5 PM. CHECKIN WAS AT 3 PM!

2

chris

17 Jun 2024

·

Stayed 1 night

Place is nice and clean. Check in want great. Over booked or something. Didn’t have any king had to settle for Queen. But still had to pay king price. They were nice about it but not like I had a choice.

10

Lenita

14 Aug 2025

·

Stayed 3 nights

Awesome property and personnel.

2

Michael

9 Jun 2025

·

Stayed 1 night

Booked a separate bedroom. Canceled on me the day of check-in

10

Dustin

5 Jul 2025

·

Stayed 1 night

Great room, great staff, and great price!!!!!

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AI-generated summary based on recent guest reviews

Location

Generally convenient near the highway and shopping, but several guests found the property hard to locate due to limited signage; freeway-facing rooms may hear traffic.

Related guest reviews

8

Denise

9 Apr 2025

·

Stayed 2 nights

Clean, comfortable bed and excellent water pressure in the shower. Was pretty noisy as our room was at the end that was closest to the freeway.

8

Penny

12 Oct 2024

·

Fast easy check in. Very clean property and room. The only negative was the building was very hard to find. No signage visible from street. The hotel was at end of a parking lot behind another hotel. There was a small sign on ground by parking space.

10

Michelle

19 Apr 2024

·

Stayed 1 night

Good place with friendly, accommodating staff. Shows a bit of its age, but good location.

10

Crystal

16 Nov 2024

·

Stayed 1 night

Staff was very friendly. Rooms were clean. Even though it was near a major highway it was quite. I really liked the full size refrigerator and the beds were comfortable.

10

Derrick

16 Mar 2025

·

Stayed 2 nights

Hotel staff were amazing ! When you walk in the hotel it smells so wonderful The beds were bed bug free that is a major plus Beds and pillows were extra comfy 😊 We cooked for our 2 boys and the hotel had everything we needed on spot if they didnt there was a walmart right beside us .. We loved our stay and we cant wait to come back on our buisness trips its like home away from home..

8

Gregory

27 Feb 2023

·

Stayed 2 nights

Great coffee. The large exterior sign was not lit, made it hard to find at night.

2

Katherine

5 May 2025

·

Stayed 1 night

Smelled TERRIBLE from carpet cleaners, noisy rooms with interstate close by...toothpaste on the faucet in bathroom, ripped chair, cracked lamp shades. I left -- too smelly and noisy. I'd rather sleep in my car.

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AI-generated summary based on recent guest reviews

Dining

No breakfast is provided, though coffee is available; beverage options were limited for some. In-room kitchens help guests self-cater during longer stays.

Related guest reviews

8

Christine

3 May 2025

·

Stayed 4 nights

It was nice having a kitchen since we were there 4 nights. Staff was very friendly and accommodating. Glad they are renovating since it’s outdated.

4

Kelly

10 May 2025

·

Stayed 1 night

Not as bad as it could have been. Bed was comfortable, shower was fine. Overall raggedy. Condom box and condom in nightstand drawer. Furniture very tattered. Hallways felt damp and smelled. No breakfast. No diet drinks. A lot of competition for same price. Will not make this choice again. Should have been $25 cheaper.

10

Mildred

1 Oct 2025

·

Stayed 1 night

Only thing that would have made it better is breakfast.

2

James

2 May 2025

·

Stayed 2 nights

Their online pictures of their rooms are not true rooms and carpets where dirty and no breakfast at all jus coffee

10

Crystal

16 Nov 2024

·

Stayed 1 night

Staff was very friendly. Rooms were clean. Even though it was near a major highway it was quite. I really liked the full size refrigerator and the beds were comfortable.

10

Derrick

16 Mar 2025

·

Stayed 2 nights

Hotel staff were amazing ! When you walk in the hotel it smells so wonderful The beds were bed bug free that is a major plus Beds and pillows were extra comfy 😊 We cooked for our 2 boys and the hotel had everything we needed on spot if they didnt there was a walmart right beside us .. We loved our stay and we cant wait to come back on our buisness trips its like home away from home..

10

Stephanie

22 Sept 2024

·

Stayed 1 night

Had a date night with my Husband. This was perfect. Nice amenities, including a kitchen. Comfy bed. Very friendly service with check in and check out.

8

Gregory

27 Feb 2023

·

Stayed 2 nights

Great coffee. The large exterior sign was not lit, made it hard to find at night.

2

Renae

26 May 2025

·

Stayed 1 night

Old outdated facility. Not cleaned well & ZERO USB ports in room. No breakfast for guests. Entire experience had a "hurry up & get outta here" air about it. I couldn't believe this is an IHG property.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$75
February	US$79
March	US$91
April	US$90
May	US$89
June	US$108
July	US$93
August	US$91
September	US$88
October	US$97
November	US$87
December	US$73

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $125	17 $122	18 $169	19 $173
20 $95	21 $99	22 $101	23 $104	24 $117	25 $114	26 $124
27 $95	28 $112	29 $124	30 $119

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $154	3 $135
4 $106	5 $117	6 $117	7 $117	8 $121	9 $157	10 $147
11 $108	12 $116	13 $111	14 $117	15 $117	16 $155	17 $157
18 $106	19 $115	20 $120	21 $120	22 $120	23 $150	24 $138
25 $106	26 $111	27 $118	28 $118	29 $118	30 $143	31 $129

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed, Mobility Accessible (Roll in Shower)

Suite, 1 Bedroom, Accessible Bathtub (Communications Accessible)

Studio Suite

Studio Suite, 1 King Bed

Studio Suite, 2 Double Beds

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed, Mobility Accessible (Roll in Shower)

Suite, 1 Bedroom

Studio Suite, 2 Queen Beds

Studio Suite, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites by IHG Conway

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