Lumiere Riverside Condotel in HCMC

No staff at check in - had difficulty finding the room because the address listed on hotels.com did not match the address they emailed us for check in. They LIED about free airport shuttle that they listed in the hotels.com - shuttle extra money - called them and showed them a photo from hotels.com offering free shuttle- they just stayed NO —- LIED also about time from airport was 18 min —— NO - it’s was 40minutes each way- TERRIBLE

Confusion with location, East Tower not West Tower. Apartment needed a dusting clean. Limited kitchen and dining equipment. Otherwise very comfortable. Pool not in the building. Either across the road or in the other tower.

I’m a frequent traveler with over 40 hotel nights per year around the world, and I’ve never experienced such a lack of professionalism and care – especially when traveling with young children. We had booked Lumière Riverside in Ho Chi Minh City well in advance. We arrived at 1:00 a.m., exhausted after a long international journey, with our 4- and 7-year-old children asleep in our arms… only to be told that our room was no longer available. No message, no warning, no solution. They casually redirected us to a low-end, poorly maintained guesthouse, and even had the nerve to ask for a cash deposit. Without the help of our Vietnamese friend, we would’ve been left stranded in the middle of the night with two small kids. This is not acceptable. Families deserve safety, respect, and reliability – especially when traveling with children. This hotel has shown a total lack of responsibility and should be delisted from all major booking platforms. If I could rate it zero stars, I would. 🚫 Think twice before trusting this place – especially with kids. 🚫

Beware!! Would not stay with this Company again

This is more like a rent a room service than a full hotel service. These are residential apartments owned by individuals who rent out apartments. You need to ring them, otherwise you will be lost when you get to reception.