Is parking available at the hotel?

Parking is available on-site and is free for guests. Valet parking is also offered at no additional cost.

What type of breakfast is offered and what are the serving hours?

To-go breakfasts are available daily from 6:30 AM to 10:30 AM for a fee, approximately AED 120 for adults and AED 60 for children.

Does the hotel allow pets?

No pets, including service animals, are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms, ensuring comfort for guests with disabilities.

Where is the hotel located in relation to key attractions?

The hotel is centrally located, just a 9-minute walk from Dubai Mall and an 11-minute walk from Burj Khalifa. Other nearby attractions include Dubai Aquarium (0.6 km), Emaar Square (1 km), and Dubai Fountain (1.6 km).

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool, operational year-round, providing a relaxing space for guests.

What are the hotel's policies regarding children?

One child aged 11 years or younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds or cribs?

The hotel offers rollaway beds for a fee of AED 150 per night, and advance request or confirmation is required for availability.

Swissôtel Al Murooj Dubai - Luxury Stay in UAE

Average nightly price at Swissôtel Al Murooj Dubai by month, last 12 months (USD)
Month	Average price
January	US$276
February	US$236
March	US$159
April	US$137
May	US$94
June	US$81
July	US$72
August	US$103
September	US$143
October	US$226
November	US$293
December	US$296

What guests think

At Swissôtel Al Murooj Dubai, travellers consistently praise the central, walkable location near Dubai Mall and the friendly staff, while feedback on rooms and apartments is mixed, ranging from spacious and renovated to dated, noisy, and in need of refurbishment.

Breakfast and on-site dining are widely liked for variety and quality, though several guests found the breakfast area crowded or chaotic at peak times. Cleanliness comments are mixed, with many spotless rooms contrasted by reports of stained or smelly carpets, dust, and occasional maintenance issues. Facilities include pleasant pools, but access between buildings can be confusing, a larger pool is sometimes club-only, and parts of the complex (including the gym) have been under renovation. A practical city-centre resort with good amenities and a lively setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pools are popular and well kept, though access between hotel and apartment buildings can be confusing and a larger pool is club-only. Some areas and the gym were under renovation, and the business center feels outdated.

Related guest reviews

10

Lorna

9 Dec 2025

·

Stayed 2 nights

The room was spotless and so spacious. The dining options were excellent and the pool area was well maintained and a pleasure to enjoy. All the staff were outstanding in their politeness and friendliness, The location was great and the Dubai Mall only a short walk away. We will definitely stay here again,

10

Gianpaolo

21 Feb 2026

·

Stayed 2 nights

Super Zimmer, Gym and Pool. Breakfast busy but excellent We will definitely come back

8

Mélanie

23 Apr 2022

·

Stayed 3 nights

Nous avons pris un appartement avec 2 chambres de 145 m2 à 180 euros la nuit pendant le ramadan .Le côté positif nous avions de la place la cuisine était super pratique avec son frigo sa machine à laver 2 salles de bain et l’hôtel est à côté de tout à pied . Les points négatifs : en effet c’est vétuste lampadaire cassée taches d’humidité au plafond papier peint décollé mais quand même propre ( ménage impeccable ) et le pire pour nous c’était le bruit de la route car il y a une mauvaise isolation des fenêtres mais étant fatigué par nos journées de ballade nous dormions bien malgré tout , l’idéal serait de demander une chambre côté piscine pour être au calme . Autre déception il y a un grande piscine magnifique où il n’y a personne elle est réservée au club du coup tout le monde se retrouve les uns sur les autres dans la petite piscine quelle injustice et pour finir un Check in très long . Nous n’avons pas testé le petit déjeuner qui nous paraissait cher . À réserver pour son emplacement et si besoin d’espace à petit prix .

Translate

10

salima

16 May 2025

·

Stayed 6 nights

Alt var perfekt utenom gjester som driver og filmer folk i bassenget og området rundt. Burde ikke ha vært å filme andre i basseng område.

Translate

8

ansaf

10 May 2025

·

Stayed 5 nights

The hotel is nice and clean. They have excellent breakfast included in the rate. There are surveillance cameras everywhere which provide good security. Things the hotel can improve on included 1. Provide quite time in the early hours. There is an ongoing costruction and noise every morning 2. They close the balcony around the pool around 10PM. Would be nice if they kept it open little longer.

10

Brendan

25 Oct 2024

·

Stayed 3 nights

Great location next to the Burj Khalifa precinct. The two pools were great for the kids and the staff are very helpful. Room is getting tired and needs an update.

10

NIBRAZ

5 Sept 2024

·

Stayed 12 nights

excellent location 10 min walk to dubai mall, very friendly and helpful staff. clean and classy hotel. very good breakfast. Love the pool. The gym was under renovation which was the biggest downfall for me.

8

Felicisima

16 Nov 2024

·

Stayed 7 nights

Swissotel is perfect for my family walking distance to Dubai Mall, 30 minutes walk to museum of the future, the pool is very nice service is excellent

8

Marlene

21 Apr 2022

·

Stayed 9 nights

Propre, bien équipé et idéalement situé. A distance de marche du Dubaï Mall, a proximité du métro, aucune difficulté à appeler un taxi depuis l'hotel. La piscine (qui se limite a une partie des photos visibles sur ce site, le test appartenant aux appartements privés) est suffisamment grande. Le personnel est efficace et serviable.

Translate

10

Pavel

21 Dec 2024

·

Stayed 2 nights

The electric plugs in the room are universal, work for UAE, European, American devices. BUT the business center is outdated. Thete are UAE plugs only, my connection plug was unstable and I had to fix it by a chair. The desktops are slow and do not allow to use zoom connection and, certainly, no option to fownload zoom application (the last is understandable). I am thankful for the opportunity to work in the business centet during late night, but that place must be renovated without delay. All other things are nice.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reports range from very clean, well-kept rooms to complaints about smelly or stained carpets, dust, and worn furnishings; a few noted dirty sunbed cushions and tired towels.

Related guest reviews

10

Lorna

9 Dec 2025

·

Stayed 2 nights

The room was spotless and so spacious. The dining options were excellent and the pool area was well maintained and a pleasure to enjoy. All the staff were outstanding in their politeness and friendliness, The location was great and the Dubai Mall only a short walk away. We will definitely stay here again,

4

Fabrice

3 Nov 2025

·

Stayed 6 nights

Appartement qui a besoin d'une grosse rénovation, mobilier usé, salle de bain pas digne d'un 5 étoiles (à peine 2 étoiles). Piscine ayant aussi besoin d'une rénovation. Les coussins des transats sont sales, voir très sales! Les serviettes sont tellement usées qu'on peut voir à travers.

Translate

4

Rashad

27 Nov 2025

·

Stayed 5 nights

This did not feel like a swissotel at all. Poor management is clear as soon as you walk in. The building appears to not have been renovated in at least 30 years, old carpet, stains on walls, cracks in the tile in the bathrooms. Every time i've stayed in a swissotel previously, as soon as you get to the lobby all staff greet you and are ready to assist. This swissotel you'd be lucky if anyone in the lobby made eye contact with you. The cleaners had the best customer service; every time i saw them they were very pleasant and would greet us with a smile. This swissotel management needs to be flown out to Qatar to see how a swissotel should be run. Buyer beware: the pictures you see on this listing must have been from when they first opened this place decades ago, it looks NOTHING like the pictures you see here. I would've loved to respectfully give some constructive feedback at checkout but (surprise surprise) not a single person asked us how our stay was.

4

Indranil

19 Aug 2025

·

Stayed 1 night

The property location is excellent. It is at a walking distance from the Dubai Mall and Burj Khalifa. Less than a 10 minute walk. However, the property itself was a big disappointment. The apartment was huge for three people. There are 2.5 bathrooms. But the carpet was stinking. It looked like the room hadn't been cleaned in 10 years. There were dirty spots on the carpet. I almost got an asthma attack. It is depressing to see a renowned brand like Swissotel maintain their hotel in such shabby conditions in a prime real estate location such as Dubai downtown.

10

Mohamed

9 Feb 2026

·

Stayed 4 nights

Very clean and convenient room. Delicious breakfast and friendly staff.

2

Silva

14 Nov 2025

·

Stayed 9 nights

This place needs a whole renovation. The tiles were broken and so dirty that it’s stuck like grime. Very old, dirty and creepy. The windows were so old you can hear the cars and wind blowing. The curtains were so dusty. Terrible experience

2

Agustin

4 Jan 2024

·

Stayed 14 nights

The room wasn't properly clean. The entire carpet smelled of sand; the illumination was so poor that my family had to remove all of the carpet to see well. The wood floor had a hole, and the bathroom view was hung. Also, I try to call Expedia to complain about the situation. We check out on the 01st of January at 11:00 am.

10

MICHAEL

24 Nov 2025

·

Stayed 6 nights

Excellent hotel! Clean and spacious rooms, services were fast and efficient. Very centrally located, less than 10 minutes on foot to Dubai Mall. I’d happily stay here again.

2

Juan

22 Oct 2023

·

Stayed 7 nights

Old dated, smells horrible, bathrooms haven’t been renovated in years and are dirty The carpet is dated, dirty and smells bad I travel extensively internationally and this is one of the worst properties I have ever been in

10

Sanjogita

24 Sept 2025

·

Stayed 5 nights

Clean, staff is very helpful. Located was great. Pool was very nice and the buffet meals were very good.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms and apartments are spacious with comfortable beds and some renovations, but many feel dated, face traffic noise, and have design or maintenance quirks (AC controls, shower over tub, weak water pressure, poor sound insulation).

Related guest reviews

10

Girish

13 Dec 2024

·

Stayed 5 nights

Loved staying here. We took 2 bedroom apartment and it was very spacious. Bathrooms and toilets were spotless. Located right next to Dubai mall it was just 10 mins walk. The staff were very friendly and helpful. The property has 2 big swimming pools that my kids enjoyed a lot.

10

Fredrik

19 Jan 2026

·

Stayed 1 night

Large rooms, renovated bathroom, comfy bed... a but noice from outside traffic.

6

Remed

18 Dec 2024

·

Stayed 5 nights

The rooms are poorly finished. The comfort of the users was the last thing on their minds. The water from the shower leaks onto the bathroom floor. The shower mixer is stationary. You can slip when getting out of the bathtub. All the lamps in the room and their switches are very inconveniently located. It is unclear how to turn off the light in the hallway, which makes it very difficult to sleep. The air conditioner does not remember the set temperature and always turns on at 18 degrees. Sometimes it turns on by itself. The general condition of the hotel is dilapidated, many places require repair. The buffet is completely inconvenient. The dishes are located very far from each other. You need to stand in line to eat scrambled eggs. At breakfast, no one will offer you tea or coffee, like in other hotels. You have to go and make tasteless coffee in the machine yourself. There are no large cups next to the machines and there are not always saucers for the cups. Due to the use of small cups, the machines are always flooded with spilled coffee. Apparently, the hotel does not know anything about paper napkins. If you give your car to valet service, be prepared to wait for it for a very long time.

6

Tariq

24 Nov 2025

·

Stayed 3 nights

The room even though was renovated there are no drawers to put clothes. Elevators were really bad as 2 under maintenance

8

Chantal

11 Apr 2025

·

Stayed 9 nights

Chambres très confortables mais mobilier daté à rénover.

Translate

6

Leanne

23 Jul 2025

·

Stayed 4 nights

Room was very noisy so tricky to sleep

6

hatice

7 May 2024

·

Stayed 3 nights

rooms are old,

10

Fiona

19 Oct 2023

·

Stayed 2 nights

Great location for Dubai Mall and downtown. Hotel is very comfortable with all the facilities needed. Little noisy from road as we were on the 8th floor of Apartment building but absolutely all we needed for 2 nights. Rooms were large and spacious for two teenagers. Definitely will stay again

8

Vijendra

13 Sept 2023

·

Stayed 7 nights

Good location, comfortable beds.

8

Nigel

19 Dec 2024

·

Stayed 15 nights

A lovely hotel well situated. The hotel staff were very helpful and friendly. The rooms are large and functional. We had an apartment which was beginning to look a little tired and needed redecorating but it was still in good condition. We would stay there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests commend friendly, attentive staff and helpful housekeeping, yet recurring issues include slow or disorganised check-in, reservation or room-type mix-ups, and occasional rudeness or poor follow-up.

Related guest reviews

10

marioye

1 May 2025

·

Stayed 6 nights

The one thing that stood out about this hotel if nothing else was the customer service I cannot rate this hotel any higher than I’ve rated them if I’m able to rate them 100 I would. From check-in to check out, the entire staff went above and beyond to help make our trip memorable. Rupa at the front desk was helpful in giving us tips on where to go and what to do. the 2 managers at the front desk, I don’t remember either names, but they were also beyond helpful. I know the hotel is going through some renovations and I look forward to return soon . Thank you all for making this a wonderful vacation.

2

Mohammad A

8 Jun 2024

·

Stayed 1 night

Disastrous Experience. I recently booked a stay at this hotel through Expedia, enticed by what seemed like a great deal. Unfortunately, the price was the only positive aspect of my experience. Upon arrival, I was directed by the valet to another building, as my booking was actually for an apartment rather than a hotel room. The valet provided no guidance on where to park, making it a frustrating start. After struggling to identify the correct building, I checked in only to be told that my apartment was in yet another building, labeled G, at the far end of the street. Dragging my luggage back to the car, I attempted to find building G and its basement parking. This was an exercise in futility as none of the entrances I tried worked. By this point, I was extremely frustrated and decided to return the keys and drive back to Abu Dhabi, forfeiting my stay in Dubai. The property is poorly managed and the staff are not trained to assist guests effectively. My money and time were completely wasted.

6

Jacinta Joy

9 Dec 2025

·

Stayed 2 nights

The room with a king bed that I booked wasn't available and I was given a room with twin beds instead. Check in staff not very knowledgeable and I had to remind her of the benefits that came with my booking. Other than that, the hotel was nice.

2

Naif

11 Jul 2023

·

Stayed 2 nights

The reception is the worst part of the hotel, you need 30 minutes to check in because they won’t find your reservation easily and they will take very long time to check you in , it’s unbelievable and unacceptable at all for 5 stars hotel.

10

Tanya

17 Apr 2025

·

Stayed 2 nights

My stay was amazing! My room was gorgeous and clean. I loved the fish tank in the hotel lobby too! The staff was amazing! Ahmed, the hotel manager, made sure everything was perfect! Michael made sure there was a shuttle waiting for us at the airport. The drivers were all professional and nice. The hotel was in walking distance to everything! The surrounding area was safe and the hotel staff made sure we had sure we had proper directions to sites and car arrangements for sites that were far away. Make sure you attend seafood night at the hotel. The food was incredible! Also, the Coco lounge on site was incredible too. Claire, the hostess was so nice. The food was great too. The aesthetics were perfect.

2

Miaolan

7 Feb 2023

·

Stayed 2 nights

This is the most rude and unprofessional staffed hotel i have stayed in Dubai, completely over rated and expensive for no reason. I would recommend anyone to think again before decide to stay here. Front desk staff and managers are very rude and non-cooperative.

10

Balveer

3 May 2025

·

Stayed 3 nights

Outstanding Service and Hospitality – A Truly Memorable Stay! I recently stayed at Swissôtel Al Murooj Dubai, and I can honestly say it was one of the best hotel experiences I’ve had in Dubai. From start to finish, the service was absolutely top-notch. The reception team were incredible—so friendly, professional, and helpful. They made the check-in process quick and easy, and were always available to assist with anything I needed throughout my stay. It really set the tone for what turned out to be a fantastic visit. I also want to give a big shoutout to the pool attendants, who were consistently attentive and courteous. Whether it was bringing fresh towels, helping find a great spot by the pool, or simply offering a warm smile, their service was flawless. And of course, I can’t forget the room cleaning staff. Every day I returned to a beautifully cleaned and organized room. The attention to detail was impressive, and it truly added to the comfort and luxury of the stay. This hotel exceeded all expectations—not just because of its excellent location and amenities, but because of the amazing staff who genuinely care about the guest experience. I highly recommend Swissôtel Al Murooj to anyone visiting Dubai. I’ll definitely be returning!

10

Rahila

23 Sept 2025

·

Stayed 1 night

I had a great time through out my stay. Staff were super helpful!

10

dost

11 Nov 2023

·

Stayed 3 nights

Customer service was top notch. The team at the hotel provided world class service. Big thank you for Mr. simit, Peter, Emir, Gobianth and Mahmoud. Hotel was clean and breakfast was superb. We really enjoyed our stay.

6

Fahad

17 Mar 2024

·

Stayed 1 night

Hotel is understaff. Need to improve customer service.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central and walkable to Dubai Mall and Burj Khalifa; some note busy roads and traffic adding time or noise, and metro access being less convenient.

Related guest reviews

8

Greg

13 Apr 2024

·

Stayed 3 nights

The Swissotel in Dubai is centrally located across the street from the Dubai Mall. It has good rooms and breakfast. The staff was friendly and accommodating. When back in Dubai we will stay here again.

8

Paaka

4 Sept 2024

·

Stayed 3 nights

The closeness to downtown Dubai.

8

Wei Feng

18 Aug 2024

·

Stayed 5 nights

Great location

10

Cornelis Michael Maria

6 May 2024

·

Stayed 14 nights

Mooi hotel op een zeer goede lokatie. service gericht personeel. mooie zwembaden. loopafstand Dubai Mall en Burj Khalifa

Translate

10

Daniel

6 May 2025

·

Stayed 4 nights

If you want to walk to Dubai Mall it will take you 15mins just to cross the road, the traffic is mental.

10

MICHAEL

24 Nov 2025

·

Stayed 6 nights

Excellent hotel! Clean and spacious rooms, services were fast and efficient. Very centrally located, less than 10 minutes on foot to Dubai Mall. I’d happily stay here again.

8

Joel

30 Apr 2023

·

Stayed 7 nights

Access to the hotel when you walk must be done through the entrance and exit ramp for cars and it is not safe, the ground floor is closed, the cars that provide transfer service charge more than the street taxis that enter to hotel.

10

israel

8 Sept 2024

·

Stayed 7 nights

Perfect location, in front of the Dubai Mall. Awesome hotel, delicius food.

8

Namir

16 Jun 2024

·

Stayed 1 night

Everything was great. I just expected better condition of the room properties

10

zaiga

30 Mar 2025

·

Stayed 2 nights

A variety of sights and shops within easy walking distance. Not much in 'cafe', but the Mall is nearby for meals. Pity the Metro is not more convenient. Took taxi to and from airport.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and taste, though peak times can be crowded or chaotic; several guests liked the on-site restaurants and dinner buffets, while a few found food average or room service underwhelming.

Related guest reviews

10

Lorna

9 Dec 2025

·

Stayed 2 nights

The room was spotless and so spacious. The dining options were excellent and the pool area was well maintained and a pleasure to enjoy. All the staff were outstanding in their politeness and friendliness, The location was great and the Dubai Mall only a short walk away. We will definitely stay here again,

8

Mirza

15 Mar 2024

·

Stayed 3 nights

Overall the experience was good but could have been better. We noticed that the room service was not as great. The food did not taste as good as we expected from this type of hotel.

4

Sahar

29 Sept 2024

·

Stayed 2 nights

Very bad We pick non smoking room But smoking smell was every were in the hotel Breakfast was very poor Very bad coffee

10

Gianpaolo

21 Feb 2026

·

Stayed 2 nights

Super Zimmer, Gym and Pool. Breakfast busy but excellent We will definitely come back

8

Aqsa

27 Jan 2025

·

Stayed 10 nights

The property was close to Dubai Mall, within walking distance! Staff was nice and excellent, as well. Breakfast buffet was ok. Could have been more nice.

10

IOAN

14 Mar 2024

·

Stayed 5 nights

We had the best experience with this hotel . Staff very friendly,ready to help with anything we needed,they went above and beyond to make our stay memorable! Food was great ,way to many choices,everything was fresh and well presented. The price was excellent for the breakfast style buffet. People at the restaurant were very friendly a well,asking us constantly what we need,if it’s anything that they can help us .

10

Ashley

27 Jan 2025

·

Stayed 5 nights

Lovely hotel in a good location. Staff was exceptional and went above and beyond to make my stay special. Breakfast was amazing- so many options! Room was gorgeous with a super comfy bed! I was sad to leave!

10

Emilia

9 Jun 2025

·

Stayed 2 nights

Wonderful! Love the breakfast buffet.

10

Adriaan

27 Sept 2024

·

Stayed 12 nights

The stay at the hotel was absolute fantastic! The garden of the hotel, the swimmingpool, the rooms, lobby etc were fantastic. Staff, chiefs at hotel, waitresses, waiters, room cleaning team etc etc are fantastic! Food in the Pergola's was fantastic! Felt at home. Thanks for all! Look forward to meet again!

10

Kristen

29 Apr 2025

·

Stayed 3 nights

Great property, room, staff, everything! They had a breakfast buffet each morning, and although it was good, it was a little chaotic. Perhaps a better way to direct a line around it, especially for the omelette station would help with people cutting or shoving themselves in front of others would help. Otherwise we loved and enjoyed everything else!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $138	2 $138	3 $138
4 $138	5 $167	6 $170	7 $170	8 $170	9 $160	10 $160
11 $149	12 $158	13 $152	14 $154	15 $162	16 $162	17 $162
18 $142	19 $177	20 $155	21 $152	22 $160	23 $172	24 $159
25 $183	26 $189	27 $189	28 $192	29 $192	30 $188	31 $192

Swissôtel Al Murooj Dubai

Prices for Swissôtel Al Murooj Dubai

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Swiss, Executive Room, 1 King Bed

Premium Room Twin High Floor

Swiss, Executive Twin Room, 2 Twin Beds

Apartment, 2 Bedrooms

Apartment, 3 Bedrooms

Classic Twin Room, 2 Twin Beds

Apartment, 3 Bedrooms (Duplex)

Apartment, 1 Bedroom

Deluxe Twin Room, 2 Twin Beds

Classic Room, 1 King Bed

Classic Suite, 1 King Bed

Executive Suite, 1 Bedroom

Studio

Swiss, Signature Suite, Terrace

Penthouse, Multiple Beds

Royal Suite, Terrace (And Jacuzzi)

Executive Suite, 2 Bedrooms

Premium Room King High Floor

Swiss Signature Room King with Jacuzzi and Terrace

Guest reviews of Swissôtel Al Murooj Dubai

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Swissôtel Al Murooj Dubai

Considering this hotel for your Dubai trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27 $122	28 $121	29 $122	30 $122